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Contract of Carriage : Rule 200

Conditions and Charges for Acceptance of Live Animals

  1. General Acceptance
    HA will accept for transportation as baggage, dogs, cats and household birds (only in baggage compartment) which are kept as personal pets or as show or exhibition animals, subject to the provisions of this rule. Carriage of any other pets as baggage will be determined on a case by case basis at HA’s sole discretion. Animals will not be accepted for travel to/from Sydney, Australia.

    Note:  Cats and Dogs will be accepted for nonstop travel between the Continental USA and Kahului (Maui)/Lihue (Kauai)/Kona (Island of Hawaii), Hawaii, provided that all other requirements of this rule are met, and customers are in possession of a valid Airport Dog and Cat Inspection Permit for the respective airport, issued by the State of Hawaii Department of Agriculture Animal Industry Division for the animal.

    EXCEPTION: Live animals will not be accepted for travel to/from New York City (JFK) both in the passenger compartment and as checked baggage, except for qualified comfort/service animals

    The passenger must make all arrangements and assume full responsibility for complying with any applicable laws, customs, and/or other governmental regulations, requirements or restrictions of the country, state, or territory to which the animal is being transported.

    Animals accepted as baggage may, under certain circumstances, be shipped as air cargo. Please contact HA or visit HawaiianAirlines.com for rules applicable to cargo shipments.

    Animals accepted as baggage may, under certain circumstances, be shipped as air cargo. Please contact HA or visit HawaiianAirlines.com for rules applicable to cargo shipments.

    This rule does not apply to the transportation of service animals pursuant to Rule 55.

    To arrange pet entry into Hawaii, it is the responsibility of the customer to contact the Hawaii Department of Agriculture, Animal Quarantine Station [link to http://hawaii.gov/hdoa/ai/aqs/info] for all specific details.
    1. Advance Arrangements Required
      The number of containers allowed per flight, both as carry-on and checked baggage, is limited as follows:
      Baggage Compartment:
      All types of aircraft: 3 total

      Passenger Compartment:
      Within the State of Hawaii: 5 total
      Between Continental USA and Hawaii and Between points in the Continental US: 2 First Class cabin
      5 Coach Class cabin
      Note: HA will not accept animals in the passenger compartment of the aircraft for flights into the State of Hawaii.

      Advance arrangements must be made with HA to transport pets as checked or carry on baggage. Animals are accepted on a first-come first-served basis. After making your reservations, you must contact HA to make reservations for your pet(s).
    2. Compliance with Applicable Laws and Regulations
      The passenger is solely responsible for compliance with any applicable laws, customs and/other governmental regulations, requirements or restrictions of the country, state or territory to which the animal is being transported.
    3. Health Certificates
      Passengers are responsible to obtain health certificates for their pets prior to the first departure date as follows:
      Travel TO Hawaii 14 days prior to travel
      Travel FROM Hawaii 10 days prior to travel
      Within the State of Hawaii Not required
    4. Financial Responsibility
      The passenger is responsible for all financial obligations involved in transporting the animal, including vaccinations, health certificates, and quarantine charges.
    5. Compliance with USDA Requirements
      All animals accepted for transport must be placed in a shipping container and comply with all U.S. Animal Welfare Act (AWA) and U.S. Department of Agriculture (USDA) requirements. The passenger is responsible for insuring that the container meets all governmental requirements for the safe and humane transportation of the animal being transported. Without limitation of the foregoing containers must be large enough to allow the animal to stand upright and turn around and must be leak proof. HA may refuse to accept any animal for transport if, in its sole discretion, the animal is not properly presented in an approved container at the time of check in.
  2. Special Conditions for Acceptance of Animals as Checked Baggage
    In addition to the general acceptance rules set forth above, the following additional conditions apply to the acceptance of animals as checked baggage.
    1. Environmental Conditions
      HA will not accept animals as checked baggage when, in HA’s sole discretion, environmental conditions may post a hazard to the safety of the comfort of the animal. In particular, and without limitation of the foregoing, animals will not be accepted during the following periods or on the following flights:
    2. Temperature Restrictions
      Animals will not be accepted as checked baggage from April 15 through October 15.
      1. Maximum Temperature
        Animals will not be accepted as checked baggage if the local temperature at the origin, destination or connecting airport is expected to be above 85F/29C at the time of acceptance. The temperature restrictions apply from the time the animal is tendered until the scheduled arrival at the destination city.
      2. Minimum Temperature
        Animals will not be accepted as checked baggage if the local temperature at the origin, destination or connecting airport is expected to be below 45F/7C. Animals may be accepted for travel if the temperature falls below 45F/7C only under the following conditions:
        1. There is no current embargo in place, and
        2. You are in possession of an acclimation certificate issued and signed by a licensed veterinarian and dated within ten (10) days of travel (14 days if traveling TO Hawaii). The acclimation certificate must specify the minimum temperature at which the animal may travel. If the actual temperature is less than the specified minimum on the certificate at any time during transport, the animal will be refused for travel.
      Animals will never be accepted to/from any Continental USA location if the temperature is less than 20F/-7C at any point during transport.

      If HA is unable to accept an animal due to temperature restrictions, the customer may rebook to the next flight provided space is available for the customer and animal, subject to all conditions of this rule. Any applicable fare differences or date change penalties will be waived provided that changes are made into the same cabin as originally ticketed.
    3. Embargo
      Animals will never be accepted for check-in to/from a city that is under a seasonal pet acceptance embargo.
    4. Transfer to Another Carrier
      Animals will not be checked beyond a point of transfer to a carrier other than HA or Empire Airlines DBA ‘Ohana by Hawaiian.
    5. Transporting Containers/Kennels
      1. Approved Container Required
        Animals accepted as checked baggage must be placed in a hard sided shipping container.
      2. Size and Weight Limitations
        The total weight of the animal(s) and the container must not exceed 70 lbs and not exceed the following dimensions (in inches):
        Aircraft Type Length Width Height
        B717/ATR42 40 27 30
        B767/A330 48 32 35
      3. Number of Animals Per Container
        No more than one adult dog or cat may occupy a single container. Two puppies or kittens may occupy a single container provided they are at least 8 weeks old and fully weaned, and no more than 6 months old. Two household birds will be permitted in the same container. The total weight of the animal(s) and the container(s) must not exceed 25 pounds.
      4. Number of Containers Per Passenger
        Passengers will be permitted to transport the maximum number of animals allowed for that particular aircraft at the time of reservations based on space availability, and subject to the limits set forth in paragraph A.1. and the applicable charges in paragraph D.
    6. Brachycephalic (short-nosed) Dogs and Cats
      HA will accept for transportation brachycephalic dogs and cats only if the owner/shipper agrees to (1) release Hawaiian from any and all liability resulting from the transportation of the animal and (2) not file any claim with Hawaiian relating to the transportation of the animal. The owner/shipper must sign a liability release form prior to HA accepting the animal for transport.
    7. Household Birds
      HA will only accept household birds at the airport ticket counter. Household birds will only be permitted to be transported in the baggage compartment of the aircraft, and provided all required entry documentation accompanies the bird upon check-in. The passenger is responsible for determining entry documentation requirements of the respective governmental agencies of the destination State.
  3. Special Conditions for Acceptance of Animals as Baggage In the Passenger Compartment
    HA will not accept animals in the passenger compartment of the aircraft for flights into the State of Hawaii. See Rule 55 for Service Animal requirements.

    In addition to the general acceptance rules set forth above the following special conditions apply to the acceptance of personal pets as carry-on baggage in the passenger compartment.
    1. Types of Animals Accepted
      HA will only accept dogs and cats in the passenger compartment of the aircraft. Other pets or animals will not be accepted. The pet must be small enough to fit comfortably in a container under the seat directly in front of the passenger.
    2. Transporting Containers/Kennels
      1. Approved Container Required
        Animals accepted for transport in the passenger compartment must be placed in a soft-sided container. The container must be stored under the seat directly in front of the passenger transporting the animal. The animal will not be carried in the first (bulkhead) row or adjacent to an emergency exit. The animal must remain in the container while in the boarding area, airport lounge, during boarding and deplaning, and at all times while on board the aircraft.
      2. Size and Weight Limitations
        The total weight of the animal(s) and the container must not exceed 25 pounds. The dimensions of the container must not exceed the following dimensions (in inches):
        Aircraft Type Length Width Height
        717/767/330/ATR42 16 10 9.5

        NOTE: The container must have a reasonable amount of room for the comfort and safety of the animal.
      3. Number of Animals Per Container
        No more than one adult dog or cat may occupy a single container. Two puppies or kittens may occupy a single container provided they are at least 8 weeks old and no more than 6 months old, and weigh less than 25 pounds in total.
      4. Number of Containers Per Passenger
        Passengers will be permitted to transport only one container per person in the passenger compartment. Animals will be accepted for reservations based on space availability, and subject to the limits set forth in paragraph A.1. and the applicable charges in paragraph D.
    3. Removal of Offensive or Disruptive Animals
      In the event the animal becomes offensive or causes a disturbance in the holding area prior to departure or during transit, HA has the right to remove the animal prior to departure or at the first en route stop.
  4. Charges
    The animal and its container will not be included in determining the free baggage allowance and will always be subject to charge.
    1. For pets traveling in the passenger compartment of the aircraft the following charges will apply:
      Charge  
      $35.00 Between points within the State of Hawaii if in lieu of one piece of carry-on baggage
      $175.00 Between any other points serviced by Hawaiian Airlines other than wholly within the State of Hawaii
    2. For pets traveling as checked baggage, the following charges will apply:
      Charge  
      $60.00 Between points within the State of Hawaii
      $225.00 Between any other points serviced by Hawaiian Airlines other than wholly within the State of Hawaii
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