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Reservations
Travel Agent Reservation
If you have made your reservation through a travel agent or reserved a package online, you must contact your travel agent or company that sold you the package to make your changes.
U.S. & Canada Reservations:
Daily Hours: 24 hours a day, 7 days a week
Toll-Free: 1-800-367-5320
Australia Reservations:
Daily Hours: Monday - Friday 9:00 am - 5:00 pm Australia Standard Time (AST)
Toll-Free: 1300 669 106
Japan Reservations:
Daily Hours: Monday - Sunday 9:30 am - 5:30 pm Japan Standard Time (JST)
Phone: 03 5405 8761
Korea Reservations:
Daily Hours: Monday - Friday 9:00 am - 6:00pm
Sunday 10:00 am - 5:00 pm Korea Standard Time (KST)
Closed Saturday and national holidays
Phone: 02 775 5552
Manila Reservations:
Daily Hours: 9:00 pm - 6:30 pm
Closed from 6:30 pm - 9:00 pm Philippine Standard Time (PST)
Toll-Free: 02 860 2300
New Zealand Reservations:
Daily Hours: Monday - Friday 9:00 am - 5:00 pm New Zealand Standard Time (NZST)
Toll-Free: +64 9 977 2227
Group Reservations:
Group Bookings: 10 travelers or more
Hours: Monday - Saturday 8:30 am - 5:00 pm Hawaii Standard Time (HST)
Closed: Sunday
Toll-Free: 1-800-367-8058
Please be advised that our Online Reservations System only accepts credit cards with billing addresses (where you receive your bank statements) within the United States, U.S. Territories, Canada, Australia, New Zealand, The Philippines, and Japan. For all other passengers, please consult with a local travel agency near you for the best tour packages and prices.
Website Questions or Technical Support
Daily Hours: 24 hours a day, 7 days a week
1-866-586-9419
HawaiianMiles Service Center
Monday-Friday: 7:00am - 4:30pm HST
Toll Free: 1-877-HA-MILES (1-877-426-4537)
Fax: 1-808-840-8333
Damage or Lost Luggage Inquiries
Claim Department
Monday - Friday: 8:00am - 4:30pm (except holidays)
Phone: 1-866-389-6654
Fax: 1-808-835-3466
The Claims Department or Baggage Service is responsible for assisting passengers who have had problems with their checked baggage or property while on a Hawaiian Airlines flight. » More Baggage Inquiries Information
Chartered Flight Service
If you have questions regarding your chartered flight service or need help with any issue relating to your chartered flight, please contact the respective charter company. If you require a letter of verification of a flight disruption experienced on your chartered flight for travel insurance purposes only, may be requested via airlines:
Hawaiian Airlines
Consumer Affairs Office
P.O. Box 30008
Honolulu, HI 96820
or fax 808-838-6777
We will require your charter flight number, date of travel, and full name of passengers that traveled, and current mailing address.
News Media Inquiries
Hawaiian Airlines
News Media Inquiries
P.O. Box 30008
Honolulu, HI 96820
Corporate Headquarters
Headquarters:
Hawaiian Airlines
3375 Koapaka Street, G-350
Honolulu, HI 96819
Telephone: 808-835-3700
Fax: 808-835-3690
Mailing Address:
P.O. Box 30008
Honolulu, HI 96820