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Delayed or damaged baggage

If your item has been lost or damaged, please visit a Hawaiian Airlines baggage service counter at one of our airport locations to file a report.

You must submit a preliminary notice of your Claim to us within four hours after the arrival of the flight on which the baggage or personal property was transported, or should have been, transported. The date of that flight’s arrival is referred to as the “Claim Date.”

Customers who have filed reports for missing or damaged items may follow up on their claims by contacting our Central Baggage Services Office.

   Phone  Email  Fax  Mail
Hawaiian Airlines Central Baggage Services Office  866-389-6654
(Toll Free)
 claims@hawaiianair.com  808-835-3466 P.O. Box 30008
Honolulu, HI 96820 
Hours of Operation: 8AM - 6:30PM HST, seven days a week, including holidays

At some airports, airline partners help us with baggage services. Please look for the following carriers’ Baggage Service counters at these airports:

North America Airports:

  • Boston (BOS) — Swissport
  • New York (JFK) — JetBlue

International Airports:

  • Auckland (AKL) — Menzies
  • Osaka - Kansai (KIX) — ANA
  • Papeete (PPT) — Air Tahiti
  • Rarotonga (RAR) — Air Rarotonga
  • Sapporo - Chitose (CTS) — ANA
  • Seoul - Incheon (ICN) — Swissport
  • Sydney (SYD) — Swissport
  • Tokyo - Haneda (HND) — JAL
  • Tokyo - Narita (NRT) — JAL

 

 

 

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