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Contract of Carriage

A copy of this Contract of Carriage must be maintained at each Hawaiian Airlines ticket office for inspection by the general public upon request.


Any passenger requesting a copy of this Contract of Carriage will be provided a copy free of charge if a request is made to:


Hawaiian Airlines
P.O. Box 30008
Honolulu, HI 96820-0008


To view each rule separately, click here.
ACCEPTANCE OF CHILDREN
  1. Accompanied.
    Between the Continental USA and Hawaii: Children under 15 years of age are accepted for transportation between the Continental USA and Hawaii, when accompanied on the same flight and in the same compartment by a passenger at least 18 years of age.
    For travel wholly within the State of Hawaii: Children under 12 years of age are accepted for transportation when accompanied on the same flight and in the same compartment by a passenger at least 16 years of age.

    Infants occupying a seat will pay the charge noted in paragraph C below. A maximum of 1 infant is permitted for each adult. HA recommends the child be placed in an approved infant safety seat. Infants under 7 days of age will not be accepted for transportation unless a medical statement is presented stating the infant is stable for travel.

  2. Unaccompanied.
    Between the Continental USA and Hawaii:  Children under 15 and at least 5 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation subject to the terms of the chart in this paragraph.
    For travel wholly within the State of Hawaii:  Children under 12 and at least 5 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation subject to the terms of the chart in this paragraph.


    Age (years) at last birthday

    Non-Stop/Direct Allowed

    Connections Allowed*

    Transportation Points

    HA Mandatory Fee

    (One-Way)

    Less than 5

    No

    No

    N/A

    N/A

    5 – 7

    Yes

    No

    Within the State of Hawaii

     

    Between the Continental US and Hawaii (non-stop, direct)

    US$35.00 for non-stop flights only

     

    US$100.00 for non-stop/direct flights

    8 – 11

     

     

     

    8 - 14

     

     

     

     

    Yes

    Yes

    Within the State of Hawaii

     

     

     

    Between the Continental US and Hawaii

    US$35.00 for all flights (i.e., non-stop, direct, multi-stop, connecting service from HA to HA)

     

    US$100.00 for non-stop/direct flights

    12 – 17

     

     

     

     

     

    15 – 17

    (see paragraph D) below)

    Yes

    (upon request)

    Yes

    (upon request)

    Within the State of Hawaii

     

     

     

    Between the Continental US and Hawaii

    US$35.00 for all flights (i.e., non-stop, direct, multi-stop, connecting service from HA to HA)

     

    US$100.00 for non-stop/direct flights only

    HA will accept up to two (2) children in an immediate family with the same drop-off/pickup information for a single surcharge.  For each additional child, the surcharge will be assessed for each child.

    *Accepted for HA to HA connecting service only.

    In addition, the following policies have been established:

    1. The HA unaccompanied minor service is mandatory for children ages 5-11 for interisland flights and 5-14 for domestic U.S. flights, and optional for children ages 15-17 for all flights.  The mandatory fee is payable for each flight at the time of check in.

    2. Children (5-14 years old) must be brought to the airport of departure by a parent or responsible adult and who must complete the required documentation and furnish HA with satisfactory evidence, including name, phone number and address of the parent or responsible adult who will be meeting the child upon deplaning at his/her destination.  The parent or guardian must accompany the child to the gate for a departing flight and remain with the child until the child has boarded the flight, and pick up the child at the designated area at each airport upon arrival.  If the parent or responsible adult meeting the child is not the individual identified at departure, the parent or responsible adult who furnished the information at departure must immediately contact HA to provide alternate information via electronic transmission.  HA will only release the child to the individual(s) named on the document.

    3. The child will not be accepted if the flight on which the child holds a reservation is expected to terminate short of or bypass his/her destination.

    4. Whether in advance or at check-in, if there is a possibility the child’s flight may be delayed, or there may be a misconnection  (children 8-14 years old) for any reason, HA may change the child’s flight schedule, including departure date.

    5. Travel will not be allowed on a Hawaiian Airlines flight departing between the hours of 9:00 p.m. and 5:00 a.m. unless travel is on flights operating out of Honolulu, Hawaii, which are the only flight of the day.   Unaccompanied Minors will not be accepted for travel on the last connecting flight of the day to their final destination.

    6. Unaccompanied Minors are not accepted on:

      1. Flights to/from international destinations including American Samoa, or which require an overnight stay in order to make a connection

      2. Connecting flights to/from another carrier

      3. Any codeshare flights
         

  3. Fare
    Except as provided in specific fare rules, children traveling unaccompanied or accompanied pay a full adult fare.

  4. Meet and Assist Service
    Meet and Assist Service is available and applicable for (1) passengers age 15 and above for transportation between the Continental USA and Hawaii, (2) passengers age 12 and above for travel wholly within the State of Hawaii, or (3) qualified individuals with a disability for any route.  In addition to the full adult fare applicable to such passengers, when Meet and Assist service is requested, the applicable charges in B above will also apply.

    Exception: There is no fee assessed to qualified individuals with a disability requesting the Meet and Assist service.

  5. Responsibility of Carrier
    1. For the purpose of this rule, HA will provide supervision for unaccompanied minors or passengers requesting Meet and Assist Service accepted under this program from the time of boarding until the passenger is met at deplaning at the final destination. 
    2. HA will provide a special pass to ensure the guardian/parent can accompany the passenger to the gate for departure and meet the passenger upon arrival for those cities which permit access to the gate. 
    3. HA will not assume any financial or guardianship responsibility for providing this service.

  6. Maximum Flight Connection Times
    The maximum ground connection time for all Unaccompanied Minors/Meet and Assist Service passengers will be 2 hours.

    Exception: If the next scheduled connecting flight exceeds 2 hours, Unaccompanied Minors/Meet and Assist Service passengers must be booked on the next scheduled flight that same day and will not be allowed on a later flight.  If that flight is not available for sale, the passenger will not be accepted for travel on that date and must be booked on another day where these conditions can be met.
AIRPORT LOUNGE FACILITIES

HAWAIIAN PREMIER CLUB

  1. HA offers special airport passenger lounge facilities which are available for use by its "Premier Club" members and other persons, at locations and under locations described below:

    HNL/KOA/ITO/OGG/LIH/LAX/PPG.
  2. Eligibility for Premier Club annual membership is based on either of two qualifications:
    1. Exchanging 20,000 miles from HA's "HawaiianMiles" Frequent Traveler account per person for an annual membership; or
    2. Payment of:
      USD $150.00 for new individual memberships.

  3. Use of lounge facilities is restricted to members with the following exceptions:
    1. Guests accompanied by a Premier Club member;
      Note: No more than two (2) guests per member will be allowed.
    2. Passengers holding First Class tickets;
    3. Passengers holding invitation cards issued by authorized HA management personnel; and
    4. Executives of other airlines holding special travel authority cards issued by HA.

      Note: HA will admit non-member passengers when, due to special circumstances, it becomes necessary to provide such service.

    All posted and applicable Premier Club rules apply and are subject to change without notice. HA, at its discretion, reserves the right to refuse any person entry to the Premier Club.
APPLICATION OF TARIFF
  1. Rules
    Rules in this tariff govern the application of all charges and fares published in HA's schedule of fares. These rules constitute the conditions upon which HA transports or agrees to transport and are expressly agreed to by the passenger to the same extent as if such rules were included as conditions in the contract of carriage.
  2. International Transportation
    International transportation shall be subject to the rules relating to liability established by, and to all other provisions of, the Convention for the Unification of Certain Rules Relating to International Transportation by Air, signed at Warsaw, October 12, 1929, or such convention as amended, whichever may be applicable to the transportation hereunder. Any provisions of these rules which is inconsistent with any provision of the said Convention shall, to that extent, but only to that extent, be inapplicable to international transportation.

    NOTE: Rules stating any limitation on, or condition relating to, the liability of carriers for personal injury or death are not permitted to be included in tariffs filed pursuant to the laws of the United States, except to the extent provided in Rule 10. Any such limitation or conditions in any rule herein except to the extent provided in Rule 10 is not a part of this tariff. Nothing in this tariff modifies or waives any provision of the said Convention.
  3. Changes in Rules, Fares and Charges
    1. If after a ticket has been issued and before any portion thereof has been used, either a decrease in the fares or charges applicable to the transportation shown on the ticket becomes effective, or a new fare for which the passenger can qualify is added between the points shown on the ticket, the amount of the difference in fares will be provided only in the form of a transportation credit, provided;
      1. There is no change in origin, destination, stopover points, flights, dates shown on the original ticket, or on any ticket issued in exchange for the original ticket.

      2. Subsequent to the decrease in fares or charges or the addition of a new fare, all conditions of the decrease fares or charges of the new fare are met, including booking code and advance reservations and ticketing requirements.

      3. A USD $100.00 administrative service charge will apply for all tickets and unticketd Prepaid Ticket Advise (PTA) presented for refund.


    2. Where the ticket has been issued before the effective date of the tariff containing an increase in the applicable fare, the increase will not be collected provided:
      1. The originating flight coupon of the ticket was issued for a specific flight at the fare in effect on the date of the ticket issuance (determined by the validation of the ticket);

      2. Subsequent to the effective date of any increase in the applicable fare:
        1. The originating flight coupon is not voluntarily changed in any way or,
        2. Flight coupons other than the originating flight coupons are not voluntarily changed to reflect a change in carrier/fare basis/origin/destination/stopover points from those originally on the ticket.


    3. Fare increases for voluntary changes will be applicable as follows:
      1. The originating flight coupon is voluntarily changed or an open ticket is confirmed for a specific flight. All flight coupons are subject to recalculation of fare from point of origin using fares in effect on the day the change takes place.

      2. Fare increases for voluntary changes to other than the originating flight will be applicable as follows:

        Only flight coupons being voluntarily changed as is in 2 (b)(ii) above are subject to collection of fare increases.

        This provision shall apply only to the passenger to whom the ticket was originally issued.

        NOTE 1: Purchase of a PTA will constitute purchase and issuance of a ticket for the purpose of this rule.

        NOTE 2: These provisions apply where any special promotional local or joint fares restrict the immediate issuance of a ticket for a specific flight itinerary even though full payment is received by the carrier. The fare for such passenger(s) shall be the applicable fare in effect on the date the full payment is received by the carrier.

  4. Responsibility of Carrier
    Carrier will be responsible for the furnishing of transportation only over its own lines. When any carrier undertakes to issue a ticket, check baggage, or make any other arrangements for transportation over the lines of any other carrier (whether or not such transportation is part of a through service), such carrier will act only as agent for such other carrier and will assume no responsibility for the acts or omissions of such other carrier.

  5. Alterations
    No agent, servant or representative of HA has authority to alter, modify or waive any provision of the contract of carriage or of this tariff unless authorized by a corporate officer of HA.
  6. In the event of a termination of an interline traffic agreement between HA and another carrier, HA's practices with respect to such other carrier's tickets as set forth in this tariff shall not apply to any tickets of such other carrier issued after the effective date of the termination of the interline agreement.
  7. Gratuitous Carriage
    With respect to gratuitous carriage, HA reserves the right to exclude the application of all or any part of this tariff.
  8. Reduced Fare Travel With respect to employees and family of HA or other airlines traveling on HA at special reduced fares, HA reserves the right to exclude the application of all or any part of this tariff.
  9. Change Without Notice
    Except as may be required by applicable laws, government regulations, orders and requirements, HA's rules, regulations and conditions of carriage are subject to change without notice, provided, that no such change shall apply to a contract of carriage after the carriage has commenced.
  10. Hawaiian Airlines will make their customer service plan readily available to all of our domestic codeshare partners and, to the extent possible, make every reasonable effort to ensure our partners offer comparable levels of service.
  11. When passengers call into HA reservations department or, upon check-in in at the airport ticket office, HA personnel will disclose the routing, type of aircraft, or changes thereto, and operator on a code-shared flight with HA. HA rules and regulations for HA Hawaiian Airlines Premier Club and HawaiianMiles frequent flier program will be provided. An annual redemption report will be provided to all members of HawaiianMiles program. Upon request HA will provide information for any flight on aircraft configuration, including seat size and pitch.
  12. Misfiled Fares
    HA, as a policy, does not file nor intend to offer/file tickets priced at zero or near zero. Essentially, such fares do not make any economic sense. We have introduced warning mechanisms to try to prevent such occurrences; however, occasionally fares such as these mistakenly get loaded into computer reservation systems that are not controlled by HA. Agents/customers should be aware that in these circumstances they are not allowed to ticket at these fares and HA will not honor fares of zero or near zero value. In the event a zero or near zero fare is ticketed inadvertently, HA will void such ticket and may choose to waive, in its sole discretion, certain rules or restrictions of existing published fares as a gesture of good will.
  13. HA reserves the right to charge the passenger for reimbursement of repair and/or cleaning costs incurred as a result of actions by that passenger during transport on HA.
CONDITIONS AND CHARGES FOR ACCEPTANCE OF LIVE ANIMALS

The transportation of live animals is subject to the general conditions of acceptance in paragraph (A), the provisions for kennels in paragraph (B), the provisions for carriage in the passenger compartment in paragraph (C), and the charges for transporting the animals in paragraph (D) of this rule.


EXCEPTION: This rule does not apply to the transportation of live animals pursuant to Rule 55.


  1. General Conditions of Acceptance
    HA acceptance of animals is subject to the conditons below.
    1. Dogs and Cats:
      1. Dogs and/or cats must be at least eight weeks old and must be fully weaned.
      2. The animal must be harmless, inoffensive, odorless, and require no attention during transit.
      3. The animal must be confined in a kennel subject to inspection and approval by the carrier prior to acceptance.
      4. Brachycephalic (short-nosed) dogs and cats will be accepted for transportation on HA if the owner/shipper agrees to (1) release Hawaiian from any and all liability resulting from the transportation of the animal and (2) not file any claim with Hawaiian relating to the transportation of the animal. The owner/shipper must sign a liability release form prior to HA accepting the animal for transport.

    2. Household Birds will be accepted at the airport ticket counter only and will be permitted to be transported in the baggage compartment only of the aircraft, provided all required entry documentation accompanies the bird upon check-in.  The passenger is responsible for determining entry documentation requirements of the respective governmental agencies of the destination State.

    3. The passenger must make all arrangements and assume full responsibility for complying with any applicable laws, customs, and/or other governmental regulations, requirements or restrictions of the country, state, or territory to which the animal is being transported.

    4. Temperature Restrictions:
      1. As a general rule, HA will refuse acceptance of an animal as checked baggage if the local temperature at the origin, destination, or connecting airports exceeds 85 degrees Fahrenheit/29 degrees Celsius or falls below 45 degrees Fahrenheit/7 degrees Celsius. The temperature restrictions apply from the time the animal is tendered until the scheduled arrival at the destination city.

        Note 1: Animals traveling to the Continental USA may be accepted for check-in if the temperature falls below 45 degrees Fahrenheit/7 degrees Celsius, under the following conditions:
        1. There is no current embargo in place, and
        2. The customer is in possession of an acclimation certificate issued and signed by a licensed veterinarian and dated within ten (10) days if traveling FROM Hawaii and fourteen (14) days if traveling TO Hawaii.

          The acclimation certificate must specify the minimum temperature at which the animal may travel. If the actual temperature is less than the specified minimum on the certificate at any time during transport, the animal will be refused for travel.
        3. Animals will not be accepted to/from any Continental USA location if the temperature is less than 20 degrees at any point during transport.

        Provisions of paragraph (A)(3) above also apply.

        Note 2: Animals will not be accepted for check-in to a city that is under a seasonal pet acceptance embargo.
      2. If HA is unable to accept an animal due to temperature restrictions, the customer may rebook to the next flight provided space is available for the customer and animal, subject to all conditions of this rule. Any applicable fare differences or date change penalties will be waived provided that changes are made into the same cabin as originally ticketed.

  2. Kennels
    1. Passengers must supply their own kennels.
      1. Only approved soft-sided kennels will be accepted for transport in the passenger compartment.
      2. Only hard-sided kennels will be accepted for transport in the cargo compartment.

    2. Kennels must be leak-proof.

    3. Kennels must be of adequate size to transport the animal and comply with all U.S. Animal Welfare Act and Department of Agriculture requirements.
      1. Maximum Number of Animals and/or Kennels
        1. Carriage of animals is limited to one animal per kennel and one kennel per passenger.
        2. Up to two dogs or cats at least 8 weeks old may be carried in one kennel provided they do not exceed a total weight of 25 pounds.
        3. HA will limit the amount of animals as follows: Within the State of Hawaii= 5 total Between Continental USA and Hawaii and Between points in the Continental US =2 First Class cabin/5 Coach Class cabin
      2. Kennel and Animal Storage
        1. Maximum Soft-Sided Kennel Size in Passenger Compartment:
          The kennel must be stored under the passenger's seat and must not exceed the following dimensions:
          KENNEL SIZE (IN INCHES)
          LENGTH WIDTH HEIGHT
          16 10 9.5
        2. Maximum Hard-Sided Kennel Size for Animals Checked as Baggage:
          The kennel must not exceed the following dimensions:
          KENNEL SIZE (IN INCHES)
          AIRCRAFT TYPE LENGTH WIDTH HEIGHT
          717 36 24 26
          767 40 27 30

  3. Additional Requirements For Carriage In Passenger Compartment
    HA will carry domestic cats and dogs in the passenger compartment of the aircraft subject to the conditions in paragraphs (A) and (B) above, the additional conditions specified below, and the charges prescribed in paragraph (D) below.

    EXCEPTION: Not applicable on flights to the State of Hawaii, except for service animals. This exemption from confinement at the Hawaii quarantine facility does not exempt service animals from proper entry into the State of Hawaii via the airport animal quarantine holding facility.

    Note: Household birds must be transported in the cargo hold of the aircraft.
  4. Charges
    The animal and its kennel will not be included in determining the free baggage allowance and will always be subject to a charge, with the exception described in paragraph D.i.

    1. For animals carried in the passenger compartment of the aircraft the following charges will apply:
      No charge - Between points within the State of Hawaii if in lieu of one piece of carry-on baggage
      $175.00 - Between any other points serviced by Hawaiian Airlines other than wholly within the State of Hawaii
    2. For pets traveling as checked baggage, the following charges will apply:
      $60.00 - Between points within the State of Hawaii
      $225.00 - Between any other points serviced by Hawaiian Airlines other than wholly within the State of Hawaii
    Note: When the animal is carried in the passenger compartment it will not be counted as one (1) of the carry-on baggage allowances as described in Rule 205 (C), and will be subject to the above charges, except for travel wholly within the State of Hawaii whereby carriage of pets in the passenger compartment will be accepted without charge in lieu of one piece of carry-on baggage.
ACCEPTANCE OF BAGGAGE: GENERAL
  1. General Rules of Acceptance
    HA will accept for transportation as baggage, such personal property as is necessary or appropriate for the wear, use, com¬fort, or convenience of the passenger for the purpose of the trip, subject to the following conditions:
    1. All baggage is subject to inspection.  HA will refuse to transport or will remove at any point baggage that the passenger refuses to submit for inspection.
    2. HA has the right to refuse to accept for transport as baggage any item that, in HA’s sole judgment.
      1. Creates a risk of harm or annoyance to other passengers;

      2. Whose size, weight, or character renders it unsuitable for trans¬portation on the particular aircraft which is to transport it, or which cannot be accommodated without harming or annoying passengers;

      3. Poses a risk to other baggage or cargo;

      4. HA is prohibited from carrying by any law, regulation or government directive;

      5. Is in a condition which creates an unreasonable risk of damage to the baggage under normal handling conditions;

      6. Is not suitable or adequately packaged to withstand ordinary handling, unless the passenger executes a release form; or

      7. Is otherwise unsuitable for transportation
    3. Notwithstanding Rule 4(B)(4), HA will accept dry ice if the following quantities and conditions are met:
      1. A maximum of 5.0 lbs. (2.3 kg.) of dry ice in checked baggage when used to refrigerate perishables.
      2. A maximum of 4.4 lbs. (2.0 kg.) in carry-on baggage per person when used to refrigerate perishables.
        The package containing the dry ice must be:
        1. Declared at the initial point of check-in; and
        2.  The packaging containing the dry ice must be clearly marked "Dry Ice" or "Carbon Dioxide, Solid;" and
        3. For checked baggage, the packaging must also indicate the net weight of the dry ice (5.0 lbs. or less); and
        4. For checked baggage, the packaging must also provide the ability for the release of the gas during transport.

  2. Quantity and/or Size Maximums
    No article will be accepted for transportation solely within the United States if the maximum outside linear dimensions exceed 80 in. or if the article weighs more than 70 pounds.

    EXCEPTION 1: HA will accept one article weighing more than 50 lbs. but less than 70 lbs. tendered by a representative of the United States Secret Service or White House Communication Agency.

    EXCEPTION 2: This provision does not apply to duffel bags, sea bags, or B-4 bags (Rule 220); sporting equipment (Rule 195); live animals (Rule 200); or cabin baggage (Rule 215).
  3. Acceptance of Special Items and Live Animals
    Special items listed in Rule 195 will only be accepted in accordance with the additional provisions and/or charges specified in that rule. Live animals will only be accepted in accordance with the additional provisions and/or charges specified in Rule 200.
LIABILITY -- BAGGAGE
  1. Limitations of Liability
    Liability, if any, for the loss of, damage to, or the delay in the delivery of, any personal property, baggage (whether such property has been checked in or otherwise delivered into the custody of the carrier) shall not be more than USD 3300.00 per passenger subject to certain exclusions set forth below unless the passenger elects to pay for higher liability as provided for in paragraph C) below. These limitations also apply to baggage or personal property accepted by HA for temporary storage at a city or airport ticket office or elsewhere before or after the passenger’s trip.

    Exception 1: When transportation is via HA, and one or more carriers with different limitations of liability, and responsibility for loss, damage or delay in delivery of baggage cannot be determined, the lowest maximum liability will apply when the claim is filed with HA.

    Exception 2: With respect to domestic transportation, the baggage liability limits do not apply to liability for loss, damage, or delay concerning wheelchairs or other assistive devices.  The criterion for calculating the compensation for a lost, damaged, or destroyed wheelchair or other assistive device shall be the original purchase price of the device.
  2. Exclusions from Liability
    1. HA shall not be liable for the loss, damage or delay in delivery of any property which is not acceptable for transportation in accordance with Rules 190, 195 and 200, or for any other loss or damage of whatever nature resulting from any such loss or damage, or from the transportation of such property. This exclusion is applicable whether the non-acceptable property is included in the passengers checked baggage, with or without the knowledge of the carrier.

    2. HA assumes no liability for articles carried into the passenger cabin, whether known or unknown to HA.

    3. HA assumes no liability for medicines including but not limited to vitamins, dietary supplements, over counter home remedies etc., orthotic devices (surgical supports), money, jewelry, camera equipment, kitchen appliances of any kind, or other valuable or fragile items, including but not limited to items listed below, whether contained in checked or unchecked baggage, with or without the knowledge of HA:
      1. Artistic Items
        Sculptures; paintings or pictures, framed or unframed; and models. Sconces; decorative screens; items of decorator stones; marble, onyx and alabaster; vases; figurines;trophies; souvenirs; other decorator objects and curios, chess sets; drawings; statues; or other sculptures; paintings; picture albums; plastics; plaster of paris molds and casts; photographs; display models; antique furniture; fish tanks; terrariums; religious or ceremonial mats; artifacts.

      2. Chinaware/Ceramics/Pottery (See also Glass)
        Ceramics, pots, bowls, crockery, dishes, glasses, earthenware, and other containers or ornaments made of porcelain or clay hardened by heat.

      3. Electronic and Mechanical Items
        Typewriters, sewing machines, watches, clocks, sensitive calibrated tools and instruments, televisions, radios (including citizen band), calculators, audio and video equipment and parts thereof, computers and/or parts thereof, cellular telephones and/or parts thereof, compact disc players, discs, and parts thereof, global positioning systems or similar electronic way finders and/or parts thereof, electronic microscopes, electographs, and electronic medical equipment that includes tubes and glass

      4. Garment Bags
        Garment Bags and suit/dress covers of light, flimsy plastic or vinyl designed for carrying and not for shipping.

      5. Glass See also Chinaware/Ceramics/Pottery)
        Glassware, crystal, mirrors, bottles and any liquids contained therein (excluding reasonable quantities or toiletries), prescription or non-prescription sunglasses, eyeglasses and contact lenses.

      6. Household Articles
        Lamps, lamp shades, picture frames and furniture.

      7. Liquids

      8. Liquor/Cartons
        Liquor/cartons provided for hand carriage by duty-free shops.

      9. Musical Instruments and Equipment
        Guitars, violins and violas, cellos, ukuleles, organs, harps, drums, and other musical instruments and amplifiers or speakers used in conjunction with electronic instruments that are not protected or in carrying cases that are not sufficient to prevent damage during the course of normal baggage handling, or if string instruments do not have their strings loosened prior to transport.

      10. Paper
        Business/personal documents, negotiable papers, securities, manuscripts, publications (including manuals and textbooks), mechanical drawings, blueprints, maps, charts, historical documents, daytimers, and photographs.

        NOTE: All photographs referred to in this section include negatives, prints, portraits and slides.

      11. Perishable/Food Items
        1. Floral and nursery stock such as flower, fruit and vegetable plants; cut flowers and foliage; floral displays; and bulbs.
        2. Plants and foliage such as branches and blossoms or flowers, fruits and vegetables.
        3. Food items of any kind, whether perishable or not and regardless of packaging.


      12. Photographic/Cinematographic Equipment
        Cameras, camera lenses, film (processed or unprocessed), photoflash equipment, photometers, spectroscope, phototubes, or other devices using sensitive tubes or plates and parts thereof.

      13. Plastics (See also Toys)

      14. Precision Items(See also Electronic and Mechanical Items)
        Microscopes, oscilloscopes, telescopes, barometers, binoculars, meters, counters, Polygraphs electrographs, medical equipment, watches, clocks, and other sensitive calibrated tools and equipment.

      15. Recreational and Sporting Goods
        Backpacks, sleeping bags, and knapsacks (and contents thereof) made of cloth, plastic, vinyl, or other easily torn material, and those that have aluminum frames, outside pickets, straps, buckles and other protruding parts.

      16. Toys
        Dolls, stuffed animals, dollhouses, and model trains and airplanes.

      17. Miscellaneous Items
        Natural fur products, irreplaceable items, sample goods for resale, heirlooms, collectibles, artifacts, precious metals/stones, silverware, silver, flat-wear, cash, gift items, souvenirs, toolboxes and tools.

      18. Dentures and Retainers
        Any Dental/orthodontic including but not limited to Dentures, Retainers, Bridges etc.

    4. HA shall not be liable for damage to baggage which does not impair the ability of the baggage function, and specifically shall not be liable for damage arising from the normal wear and tear of baggage handling, including but not restricted to scratches, scuffs, punctures, or marks.

    5. HA shall not be liable for loss or damage to articles which are strapped, fastened, or otherwise secured to other baggage being checked and which are not independently tagged and/or packaged. Such items include but are not limited to, sleeping bags, luggage racks, luggage carriers and umbrellas.

    6. HA shall not be liable for the loss, damage to, or delay in delivery of any property checked by a passenger traveling on a nonrevenue ticket or reduced rate ticket, except for any assistive devices.

    7. HA shall not be liable for the loss, damage or delay in delivery of any baggage accepted by another carrier for interline transfer to HA if the items are not acceptable for transportation as checked baggage by HA.

    8. The owner of a pet shall be responsible for compliance with all governmental regulations and restrictions, including furnishing valid health and rabies vaccination certificates when required. HA shall not be liable for the loss or expense due to the passenger's failure to comply with this provision, and HA shall not be responsible if any pet is refused passage through any county, state or territory.

  3. Declaration of Higher Value
    1. A passenger may, when checking in for a flight and presenting property for transportation, pay an additional charge for each carrier on which the property is to be transported and declare a value higher than the maximum amounts specified in paragraph A) above and up to the maximum specified below, in which event, HAÍs liability shall not exceed the higher declared value.

    2. Any declared value shall not apply to items listed in paragraph B,"Exclusions from Liability" above or similar valuables when such valuables are included in baggage checked or otherwise delivered into the custody of HA.

    3. HA's excess valuation may be purchased at the rate of USD 1.00 per USD 100.00 of declared value. The declared value is not to exceed USD 3,300.00.

    4. "Declaration of Higher Value" does not apply to live animals.
CABIN-SEAT BAGGAGE AND CHARGES

When a passenger requests that an item of baggage be carried in the cabin, and HA determines that the item is acceptable as cabin baggage but it is so fragile and/or bulky as to require the use of a seat, the baggage must be carried on board the aircraft by the passenger and secured in the seat next to the passenger’s seat.


For safety reasons, cabin-seat baggage must be carried in a foremost seat(s) in the same cabin in which the passenger travels. These are the seats directly aft of a bulkhead or partition. If the seat next to the cabin baggage is required for use, the passenger boarding the baggage will occupy that seat.


HA will charge 100% of the applicable adult one-way fare for that portion of the trip on which the extra seat is used. HA will not include the cabin-seat baggage ticket in determination of free baggage allowance or excess baggage charges.
CHECKED AND CARRY-ON BAGGAGE

Passengers may check baggage for carriage in the cargo compartment of the aircraft and/or may carry baggage on board the aircraft subject to the provisions in paragraph(s) (A) and (B) below. The suitability of baggage, as to weight, size and character, to be carried in the passenger compartment of the aircraft will be determined by the carrier.


  1. Checked Baggage
    Carrier will check baggage which is tendered by a passenger and which is acceptable under the terms of Rules 190, 195 and 200, upon presentation by a passenger of a valid ticket for transportation over the lines of HA, or over the lines of HA and one or more other carriers, subject to the conditions specified below.
    1. Baggage must be checked at the city or airport office from which the passengers departs, designated by HA, and in advance of flight departure time as prescribed by HA.
    2. The passenger's name and contact phone number must appear on the baggage. HA will supply baggage identification labels free of charge.
    3. Baggage will not be checked:
      1. to a point that is not on the passenger's routing.
      2. beyond the passenger's next point of stopover or, if there is no stopover, beyond the final destination designated on the ticket.
      3. beyond a point at which the passenger wants to reclaim the baggage or any portion thereof.
      4. beyond the point to which all applicable charges have been paid.
      5. beyond a point at which the passenger is to transfer to a connecting flight, if that flight is scheduled to depart from an airport different from the one at which the passenger is scheduled to arrive.

    4. Live animals will not be checked beyond a point of transfer to another carrier.

  2. Delivery of Checked Baggage by HA
    1. Delivery will be made at the destination shown in the baggage check.
    2. Acceptance of baggage by the bearer of the baggage check and baggage (claim) tag(s) without written complaint at the time of delivery is presumptive evidence that the baggage and contents have been delivered in good condition and in accordance with the contract of carriage.

  3. Carry-On Baggage
    Carry-on baggage must fit under the seat in front of you or be stored in an approved compartment (closet or overhead bin) and is subject to the following additional conditions.
    • The maximum size is 45 linear inches (9x14x22).
    • The maximum weight is 25 lbs. per passenger.

    Hawaiian Airlines has a limit of one (1) piece of carry-on baggage, which may change from time to time without notice. In addition to the carry-on bag, passengers may carry on a personal item such as a purse, briefcase, laptop computer, backpack or similar piece. When flights are full, HA reserves the right to stow Carry-On Baggage in the cargo compartment of the aircraft. Carry-on baggage may be limited further by aircraft type or storage availability.

    Exception: Subject to space availability, any assistive device brought into the cabin by a qualified individual with a disability shall not be subject to the above limitation.
EXCESS BAGGAGE CHARGES

                   Baggage in excess of the maximum allowance specified in Rule 220 will be accepted for transportation only upon payment of excess baggage charges specified in this rule. Excess baggage charges will apply from the point at which baggage is accepted for transportation to the point to which baggage is checked or transported.

                           NOTE:     Baggage connecting to other airlines will also be subject to the connecting airline's excess charges, in addition to the originating carrier's excess charges. 

 

                    A)    APPLICABLE CHARGES

                          Where the provisions of Rule 220 indicate a maximum acceptable number of pieces of baggage that will be carried free of charge, the piece(s) in excess of that maximum will be subject to the charges prescribed in paragraph B) below, and oversize pieces will be subject to the charges prescribed in paragraph D) below.  Where the provisions of Rule 220 indicate a maximum acceptable weight that will be carried free of charge, the weight in excess of that maximum will be subject to the charges prescribed in paragraph C) below.  Where the number of pieces exceeds maximum allowance and/or the piece(s) exceed maximum weight allowance, and/or the piece(s) exceed the maximum size restrictions set forth in Rule 220, charges in paragraphs B, C, and D will apply, as applicable.

 

                    B)    EXCESS PIECE CHARGES

                            1)     For travel between points within the State of Hawaii, baggage in excess of the free baggage allowance specified in Rule 220 will be charged per the following schedule for each excess piece, and will be accepted on space-available basis only.
Where tickets are issued prior to July 8, 2008 for travel on/after July 15, 2008, where free baggage allowance is two pieces per passenger: 


Checked Pieces
Charge 
1st or any additional
USD    25.00 for each excess piece.


Where tickets are issued prior to July 8, 2008 for travel on/after July 15, 2008, where free baggage allowance is two pieces per passenger:

Checked Pieces
Charge 
1st or any additional
USD    25.00 for each excess piece.


Where tickets are issued on/after July 8, 2008 for travel on/after July 15, 2008, where free baggage allowance is one piece per passenger:
Checked Pieces
Charge 
1st or any additional
USD    17.00 for each excess piece.
2nd or any additional
USD    25.00 for each excess piece.


                             2)    For travel within the Continental USA or between the Continental USA and Hawaii,

                                   baggage in excess of the free baggage allowance specified in Rule 220 will be charged as shown below

                                   Where tickets are issued prior to May 10, 2008, where free baggage allowance is two pieces per passenger:


Checked Pieces
Charge 
1st to 3rd excess pieces
USD    80.00 for each excess piece.
4th to 6th excess pieces
USD  105.00 for each excess piece.
7th or any additional USD  180.00 for each excess piece.


Where tickets are issued on/after May 10, 2008 and on/before July 31, 2008, where free baggage allowance is one piece per passenger:


Checked Pieces
Charge 
1st excess piece
USD    25.00 for each excess piece.
2nd to 5th excess pieces
USD  100.00 for each excess piece.
6th or any additional USD  200.00 for each excess piece.


Where tickets are issued on/after August 1, 2008 for travel on/before September 30, 2008, where free baggage allowance is one piece per passenger:


Checked Pieces
Charge 
1st excess piece
USD    25.00 for each excess piece.
2nd to 5th excess pieces
USD  100.00 for each excess piece.
6th or any additional USD  200.00 for each excess piece.


Where tickets are issued on/after August 1, 2008 for travel on/after October 1, 2008, where there is no free baggage allowance. Each piece of baggage will be subject to charge:


Checked Pieces
Charge 
1st piece
USD    15.00 for first checked piece.
2nd piece 
USD  25.00 for second checked piece.
3rd to 6th piece USD  100.00 for each excess piece.
7th or any additional USD 200.00 for each excess piece.


Note:  Excess pieces will be accepted on space available basis only.  HA is not responsible for ground delivery at point to where excess piece(s) is/are checked.

                                                                

                   C)    EXCESS WEIGHT CHARGES

                          Where the weight allowance for baggage exceeds 50 lbs. but not more than 70lbs:

      1. Between points within the State of Hawaii, the charge will be $25.00 USD per overweight piece.
      2. Within the Continental USA or between the Continental USA and Hawaii the charge will be $50.00 USD per overweight piece.

NOTE:  Excess weight charges will be assessed in addition to applicable charges for excess pieces and/or oversized baggage.

                   D)   OVERSIZE BAGGAGE CHARGES

Where the free baggage allowance is a per piece allowance, the charge for a piece which is acceptable under the terms of Rule 190 but which exceeds the maximum outside linear dimensions of 80” and/or accepted weight of 70 lbs. (Rule 220), HA will not accept the item as checked baggage.

For each piece which exceeds the normal linear dimensions of 62” but does not exceed 80” and does not exceed 70lbs the following charges will apply.

 

  1. Between points within the State of Hawaii, the charge will be $25.00 USD per oversized piece.
  2. Within the Continental USA or between the Continental USA and Hawaii,  the       charge will be $100.00 USD for each oversized piece.

NOTE:  These charges will be assessed in addition to applicable charges for excess pieces and/or overweight baggage.

Not applicable to courier shipments carried according to Rule 210.

 
FREE BAGGAGE ALLOWANCE

                    A)    MAXIMUM ALLOWANCE

                           When a fare-paying passenger presents a valid ticket for trans­portation be­tween points on HA's lines, HA will transport the passenger's baggage between such points without charge, subject to the conditions of acceptance in Rules 190, 195 and 200 and to the maximum in this rule. 

                           1)     The following table shows the basic allowance (quantity, weight, and size) of baggage that will be carried free of charge by HA. Also included are items of sporting equipment and/or oversized items that will be carried free of charge either in addi­tion to the basic maximum or in lieu of one or more of the allowed pieces, as indicated.  Exceptions and/or clarify­ing re­marks are included.