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HawaiianMiles Terms & Conditions

HawaiianMiles Terms and Conditions

Program Changes and Termination   PDF Version 

  1. Hawaiian Airlines, Inc. ("Hawaiian") and its HawaiianMiles program partners reserve the right to change the program rules, regulations, travel awards, mileage award levels and special offers at any time without notice. This means that Hawaiian Airlines may, without notice, initiate changes (for instance, impacting partner affiliations, rules for earning mileage credit, continued availability of awards, blackout dates, or seat availability for award travel to any or all destinations).  
  2. Hawaiian Airlines reserves the right to terminate the HawaiianMiles program with six months' notice. This means that, regardless of an individual's participation in this program, the right to accumulate mileage and claim awards can be terminated six months after notice is given.  
  3. Hawaiian Airlines is not responsible for and reserves the right to suspend or cancel the HawaiianMiles program in the event of war, acts of God or public enemy, fire, flood, hurricanes, strikes or other labor disputes, riots, insurrection, governmental orders or actions, beyond the control of Hawaiian, or in the event of bankruptcy, reorganization or merger. 
  4. Unless otherwise stated, the terms and conditions of the HawaiianMiles program govern the program and any benefit associated with the program. For the most current program information, visit www.HawaiianAirlines.com.

Conditions of Membership

  1. A HawaiianMiles membership card will be mailed to a member upon request.  A membership card may be printed online at www.HawaiianAirlines.com.  Members will be required to log on to their MY ACCOUNT portal.
  2. Only one HawaiianMiles account is permitted per person and must serve both business and personal travel needs. In the event more than one account number is assigned to the same individual, the duplicate account will be canceled upon written notification from the Member or at Hawaiian Airlines' discretion. 
  3. Individuals may enroll individually by internet or e-mail ("Members"), mail,  or telephone.. Members must provide their full name as shown on a valid government issued picture identification. Full name means the given name, middle initial or middle name, if any, and family or surname. 
  4. Accounts will be maintained in the name of the individual Member. Accounts may not be maintained in the name of a commercial enterprise, partnership, association, limited liability corporation, and corporation or government entity. 
  5. If a Member fails to earn any miles for thirty six (36) consecutive months, Hawaiian will expire any accrued mileage on the member’s account. Expired miles will not be reinstated. 
  6. The HawaiianMiles membership card is nontransferable, and photo identification may be required upon presentation. 
  7. Hawaiian Airlines permits minors (children under the age of 18) to become a Member of the HawaiianMiles Program. Award tickets earned through the minor's accumulation of HawaiianMiles credits will be sent to the minor's address on record (not necessarily the address of the parent or guardian who purchased the tickets for the minor). A parent or guardian who wishes to challenge the address on record will be required to provide Hawaiian Airlines with court documentation designating the individual who has legal custody of the minor. Hawaiian Airlines will not be responsible for replacing credits or Award Tickets sent to the address previously on record.

Earning Miles

  1. To earn miles, the HawaiianMiles account number must be provided at the time of booking all reservations or upon checkin.  This includes airline flights, hotel stays, and car rentals. 
  2. Mileage may be accrued for flights, hotel stays, car rentals or transactions actually taken or performed by the member only, regardless of who pays for the transaction. 
  3. Members are entitled to no more than one credit per flight.  Individuals requiring additional seat accommodations are not entitled to additional mileage credits. 
  4. Miles earned on Hawaiian Airlines flights will be posted to a Member's HawaiianMiles account 3 to 5 days after the member's flight. 
  5. New Members may request credit for travel on Hawaiian Airlines flights completed within 30 days prior to enrollment date by visiting HawaiianAirlines.com, Retroactive Flight Credits. 
  6. Members may not earn frequent flyer credit in more than one frequent flyer program for any one flight. 
  7. Miles will not be credited for travel on Mileage Awards or discounted travel industry related tickets, airline employee/family/infant tickets, or tickets on charter flights. Hawaiian Airlines may, at its discretion, allow miles to be earned on designated charter flights. 
  8. Mileage credit will not be awarded for flight cancellations due to conditions beyond the control of Hawaiian Airlines or its travel partners, including, but not limited to, weather, governmental orders or actions, acts of God or public enemy, fire, strikes or other labor disputes, riots, insurrection. 
  9. If a member is rerouted to another carrier due to a flight cancellation on Hawaiian Airlines or a travel partner for operational reasons which occurred on the day of travel, the Member may earn mileage credit for the original itinerary by mailing or faxing the original passenger receipt and boarding pass, along with a brief explanation to HawaiianMiles Service Center—Flight Credits. 
  10. Mileage will not be credited if a voluntary flight change is made on another carrier due to a flight delay on Hawaiian Airlines or a travel partner. 
  11. Changes to the selection of a frequent flyer program for earning miles will not be accepted once a flight departs. 
  12. Bonus miles will not be awarded for discounted   travel flight upgrades from coach to first class. The appropriate class of service for which the member is ticketed in will determine mileage credit. 
  13. HawaiianMiles partners may choose to limit the earning of miles to specific services and may exclude mileage credit for services purchased at discounted rates. Members must clarify mileage eligibility prior to purchase decision. 
  14. To earn Partner credits, member must present their HawaiianMiles membership card at the time of check-in or point of sale. 
  15. Partner credits will post to member's account between 60 and 90 days. 
  16. All partner credits are subject to partner approval and may be subject to an additional fee. 
  17. Mileage from one HawaiianMiles account may not be combined with mileage from another account unless member is a Hawaiian Airlines credit or check card holder. See "ShareMiles."
  18. Points/Miles transferred into a HawaiianMIles Account from another program may not be transferred to a third party loyalty program. 
  19. Accrued mileage does not constitute property of the member and therefore may not be transferred (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise by operation of law.

 Mileage Accounting and Notification

  1. Hawaiian Airlines reserves the right to cease mailing HawaiianMiles program updates, statements and related materials to any HawaiianMiles member who has not accumulated mileage for the previous three (3) months. 
  2. Members may go online to www.HawaiianAirlines.com or mail a request to the HawaiianMiles Service Center at P.O. Box 30008, Honolulu, HI 96820 to obtain current program information; current HawaiianMiles account balance or redemption information. 
  3. Members may access their HawaiianMiles account via the website at HawaiianAirlines.com and logging into their personal web page My Account with their membership number and password or by using a touch-tone phone and entering their HawaiianMiles account number and PIN (Personal Identification Number). 
  4. To receive retroactive mileage credit for flights on Hawaiian Airlines, log into your personal web page My Account, click on Retro Active Flight Miles. 
  5. All documentation sent to the HawaiianMiles Service Center must be legible and include the full legal name of the traveler and the member's HawaiianMiles account number.
  6. Upon receipt of the correspondence, the HawaiianMiles Service Center will research the inquiry. Any changes or credits to the account will be reflected on the next quarterly mileage statement. 

Awards

  1. Flight awards for travel on Hawaiian Airlines may be redeemed through Hawaiian Airlines' Reservations Center or on the Hawaiian Airlines web site at HawaiianAirlines.com. 
  2. Flight awards redeemed through Hawaiian Airlines’ Reservations and Hawaiian Airlines’ Ticket Counters  will be subject to a redemption fee. 
  3. Hawaiian Airlines offers additional E-Award redemptions online at www.HawaiianAirlines.com. 
  4. All flight reservations using mileage are subject to the availability of award seats for each  award level. 
  5. If the award seat capacity for the lower award level has been reached, Members may still redeem flight awards for travel on Hawaiian Airlines  at the next available award level. 
  6. Flight awards are valid for one year following the date of redemption and are issued as an E-ticket. The award can be extended for one year following the expiration date and all changes are subject to a fee. 
  7. An award segment may be combined with a purchased segment in the same E-Ticket record. 
  8. Hawaiian Airlines is not responsible for and will not replace lost, stolen, or destroyed award tickets or certificates. 
  9. A Member may claim awards using miles from their individual account for travel on Hawaiian Airlines for as many as 6 other passengers on the same record provided the award seats are available at the time of booking. All miles will automatically be deducted from the member's account. 
  10. A Member may make reservations for travel awards using their miles for another person. Miles will automatically be deducted from the member's account unless specified at the time of the booking. 
  11. Discounted awards are available for redemption online based on membership type.  Discounted awards may  be redeemed for other passengers when the eligible member is also listed on the same itinerary. 
  12. Once an award has been issued no refund will be made. Unused awards may be deposited back to a Member's account in its entirety for a fee. Miles for a partially used award may not be returned to the account. 
  13. Date and routing changes on awards are subject to availability and may require a service fee per award ticket issued.
  14. In the event of a flight cancellation or other irregularity, award travel will be rescheduled only on the airline for which the ticket was issued. Additionally, Hawaiian Airlines and its travel partners will not be responsible for passenger expenses incurred, including but not limited to tickets purchased on other airlines, accommodations, or any other expenses, or for penalties on land packages. 
  15. When Hawaiian Airlines provides travel awards on another carrier or accommodations with participating partners, Hawaiian Airlines will not be responsible or liable to the Member or HawaiianMiles user for the terms and conditions of the other carrier or participating partner. 
  16. HawaiianMiles flight awards are subject to applicable departure taxes, federal inspection fees, passenger facility charges and/or other taxes, fees and charges assessed by appropriate authorities. All taxes and fees are the responsibility of the member and must be paid at the time of redemption. 
  17. Passengers are subject to Hawaiian Airlines' and the participating travel partners' rules and regulations for reservations, ticketing, passport and other requirements. Participating travel partners may exclude some amenities offered to revenue passengers. 
  18. Partner awards may only be redeemed through the HawaiianMiles Service Center. Processing time may vary between participating partners. Allow 2 to 3 weeks for processing. 
  19. The sale, purchase, assignment or barter of HawaiianMiles Program travel award certificates and tickets is strictly prohibited. Such certificates/tickets are VOID and will be confiscated by Hawaiian Airlines at the time it is presented. Members who sell, assign or barter awards or tickets are subject to having their frequent flyer account terminated and may also be liable for payment of the full fare, damages, litigation and transaction costs, or any other costs incurred. 
  20. HawaiianMiles reserves the right to audit any and all HawaiianMiles accounts at any time without notice to the Member for compliance with the terms and conditions set forth in the HawaiianMiles program. In the event that the audit reveals discrepancies, penalties will apply, and the processing of award requests may be delayed until the discrepancies are resolved. In addition, the Member may be subject to penalties, such as deduction of miles from their account.
  21. The HawaiianMiles credits and awards have no refund value and are not redeemable for cash.

Membership Responsibility

  1. Any abuse of the HawaiianMiles Program privileges, failure to follow the HawaiianMiles Program terms and conditions, or any misrepresentations, including any misrepresentation of flight information, may subject the member to cancellation from the HawaiianMiles Program, the cancellation of accrued travel miles, awards or benefits, or both. 
  2. Hawaiian Airlines reserves the right to disqualify any person from further participation in the HawaiianMiles Program if, in Hawaiian Airlines' sole discretion, that person has violated Hawaiian Airlines' conditions of carriage (which apply to all passengers) or any of the rules described herein. Disqualification may result in termination of an individual's membership, loss of accumulated mileage credit and the cancellation of the previously issued but unused awards. 
  3. Hawaiian Airlines will not be responsible for correspondence lost or delayed in the mail. 
  4. Altered or illegible documents will not be accepted. 
  5. All transactions in HawaiianMiles program are subject to review and adjustment (in case of error) by Hawaiian Airlines. Hawaiian Airlines will cancel your account and awards if misuse or violation of HawaiianMiles rules is detected. 
  6. All HawaiianMiles membership cards are the property of Hawaiian Airlines and must be surrendered upon request. 
  7. It is the responsibility of the member to ensure the personal information on their HawaiianMiles account is current.  Any address changes, etc. should be updated online at www.HawaiianAirlines.com, My Account or contact Hawaiian Airlines by phone or mail.
  8. Member may be required to provide supporting documents upon request.

 

ShareMiles Terms & Conditions

  1. Receiver (consumer credit or check cardholder) must be a Hawaiian Airlines consumer credit or check cardholder with an open account in good standing and with a current email address on file in their HawaiianMiles account information to share miles. 
  2. ShareMiles is an internet-based program only. 
  3. A Receiver can accept miles up to  10 times per calendar year. There is no limit to the number of miles transferred per transaction. 
  4. A Giver (a current HawaiianMiles frequent flyer member) can perform an unlimited amount of transactions. 
  5. The sharing of miles is not available for Hawaiian Airlines corporate/business credit or check cardholders, commercial businesses, corporate or non-profit accounts. No member may receive payment for sharing of miles and no member may make a payment to acquire shared miles. Members engaging in the sale or purchase of miles during sharing will be subject to account closure and forfeiture of all miles. 
  6. HawaiianMiles cardholder's ShareMiles privilege may be terminated if: 
    • Monthly or annual credit or check card fees are not paid.
    • Credit or check card are no longer valid.
    • Member purchases or sells miles in conjunction with a ShareMiles transaction. 
  7. ShareMiles rules and fees may change at any time without notice.
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