• Introduction
• Program Changes and Termination
• Condition of Membership
• Earning Miles
• Redeeming Awards
• Membership Responsibility
• Limitations of Damages
• Pualani Elite

Introduction

The following terms and conditions govern member participation in Hawaiian Airlines’ HawaiianMiles frequent flyer program. It is the members’ responsibility to read, understand and follow all the terms and conditions of the HawaiianMiles program. Changes to the HawaiianMiles program may occur at any time and without prior notification to the membership. However, changes to the HawaiianMiles program will be available for viewing on the Hawaiian Airlines website. Hawaiian Airlines reserves the right to interpret and apply these terms and conditions in its sole discretion.

Program Changes and Termination

1. Hawaiian Airlines, Inc. ("Hawaiian") and its HawaiianMiles program partners reserve the right to change the program rules, regulations, travel awards, mileage award levels and special offers at any time without notice. This means that Hawaiian Airlines may, without notice, initiate changes (for instance, impacting partner affiliations, rules for earning mileage credit, continued availability of awards, or seat availability for award travel to any or all destinations).
2. Hawaiian Airlines reserves the right to terminate the HawaiianMiles program with six months' notice. This means that, regardless of an individual's participation in this program, the right to accumulate mileage and claim awards can be terminated six months after notice is given.
3. Hawaiian Airlines is not responsible for and reserves the right to suspend or cancel the HawaiianMiles program in the event of war, acts of God or public enemy, fire, flood, hurricanes, strikes or other labor disputes, riots, insurrection, governmental orders or actions, beyond the control of Hawaiian, or in the event of bankruptcy, reorganization or merger.
4. Federal law preempts state and local laws, regulations, and other provisions, including common law duties associated with your contract with Hawaiian, related to rates (fares), routes, or services of an air carrier. To the extent a state or political subdivision thereof makes the incorporation of common law duties in contracts optional, Hawaiian and the passenger agree that this contract does not incorporate any common law duties.
5. Unless otherwise stated, the terms and conditions of the HawaiianMiles program govern the program and any benefit associated with the program. For the most current program information, visit HawaiianAirlines.com/HawaiianMiles2.

Condition of Membership

1. Only one HawaiianMiles account is permitted per person and must serve both business and personal travel needs. In the event more than one account number is assigned to the same individual, the duplicate account may be canceled and/or consolidated upon notification from the Member or at Hawaiian Airlines' discretion.
2. Individuals may enroll individually by visiting HawaiianAirlines.com/my-account/join-hawaiianmiles, or by calling the HawaiianMiles Service Center (“Member” or "Members"). Members must provide their full legal name as shown on a valid government issued picture identification.
3. HawaiianMiles accounts will be maintained in the name of the individual Member. There are no family or group accounts in the HawaiianMiles program. Accounts may not be maintained in the name of a commercial enterprise, partnership, association, charity, limited liability corporation, corporation or government entity, or any other group or organization.
4. If Hawaiian Airlines becomes aware that a member or a third party has misrepresented their identity in order to enroll into HawaiianMiles or perform a HawaiianMiles transaction, Hawaiian may, in its sole discretion, void the transaction and/or close the account.
5. Effective April 12, 2021 miles accrued by members do not expire. Should a member close their HawaiianMiles account, the miles in the account will be terminated.​
6. All account inquiries made to a Hawaiian Airlines representative will require the answering of security questions as documented in the member’s HawaiianMiles account before any account information is released or mileage redemption is authorized. Account access and/or information will not be released if the person making the inquiry is not the member or authorized representative; and/or cannot verify the security questions.
7. Hawaiian Airlines permits minors (children under the age of 18) to become a Member of the HawaiianMiles Program. Parents may enroll their minor children by calling our HawaiianMiles Service Center.
8. Members may print their HawaiianMiles membership card by signing into their MY ACCOUNT portal at HawaiianAirlines.com/my-account/login.
9. Hawaiian Airlines reserves the right to cease emailing HawaiianMiles program updates, statements and related materials to any HawaiianMiles member at any time and without prior notice. Members may go online to Hawaiian Airlines website to obtain current program information including but not limited to information about accrual and redemption of HawaiianMiles.
10. HawaiianMiles reserves the right to audit any and all Member accounts at any time without notice to the Member for compliance with the terms and conditions set forth in the HawaiianMiles program. In the event that the audit reveals discrepancies, the processing of award requests may be delayed until the discrepancies are resolved. In addition, the Member may be subject to appropriate action, including but not limited to deduction of miles from their account or termination of their HawaiianMiles account.

Earning Miles

1. To earn miles, the HawaiianMiles account number must be provided at the time of booking all reservations or upon check-in.
2. Mileage may be accrued for flights, hotel stays, or car rental transactions performed by the member only, regardless of who pays for the transaction.
3. Members are entitled to no more than one credit per transaction.
4. Members may not earn flight miles in more than one frequent flyer program for any one flight.
5. Miles earned on Hawaiian Airlines flights will be the actual air-miles between the city pair. Miles will be posted to a Member's HawaiianMiles account 3 to 5 days after completion of the member's flight. For more information about mileage accrual on Hawaiian Airlines flights visit HawaiianAirlines.com/HawaiianMiles2/earn.
6. Flight miles will be awarded based on coach cabin rules for tickets that were upgraded to first class.
7. Hawaiian Airlines reserves the right to determine the eligibility of existing and, as they become available, new fare types for mileage credit and the amount of miles a member may accrue. Changes to the eligibility and mileage amount accrued in any of Hawaiian Airlines’ fares types may change at any time and without prior notice.
8. New and existing Members may request credit for travel on Hawaiian Airlines within 120 days of the qualified flight(s) completion by visiting HawaiianAirlines.com. To receive retroactive mileage credit for flights on Hawaiian Airlines, visit Hawaiianairlines.com/my-account/hawaiianmiles/request-past-miles/request and enter your flight information. You may also sign into your MY ACCOUNT portal, then click on ‘Request Past Miles’ and enter your flight information, as directed.
9. Upon receipt of the correspondence requesting retroactive mileage credit, the HawaiianMiles Service Center will research the inquiry. Any changes or credits to the account will be reflected on the HawaiianMiles member’s account mileage activity within 30 business days.
10. Miles will not be credited for travel on Mileage Awards or discounted travel industry related tickets, airline employee/family/infant tickets, or tickets on charter flights. Hawaiian Airlines may, at its discretion, allow miles to be earned on designated charter flights.
11. Mileage credit will not be awarded for flight cancellations due to conditions beyond the control of Hawaiian Airlines or its travel partners, including but not limited to, weather, governmental orders or actions, acts of God or public enemy, fire, volcanic activity, strikes or other labor disputes, riots, insurrection, war, or the threat of imminent armed conflict.
12. If a member is rerouted to another carrier due to a flight cancellation on Hawaiian Airlines or a travel partner for operational reasons which occurred on the day of travel, the Member may earn mileage credit for the original itinerary by submitting an online request via HawaiianAirlines.com/contact-us/email/request. Request must include the original passenger receipt and boarding pass, along with a brief explanation.
13. Mileage will not be credited if a voluntary flight change is made on another carrier due to a flight delay on Hawaiian Airlines or a travel partner.
14. Changes to the selection of a frequent flyer program for earning miles will not be accepted once guest has checked in for the flight.
15. HawaiianMiles partners may choose to limit the earning of miles to specific services and may exclude mileage credit for services purchased at discounted rates. Members must clarify mileage eligibility prior to purchase decision. Members are responsible for reading, understanding and following all rules, instructions and terms and conditions associated with earning miles with HawaiianMiles partners, and HawaiianMiles Marketplace partners.
16. To earn Partner credits, member must provide their HawaiianMiles number at the time of check-in or point of sale.
17. Partner credits will post to member's account no later than 90 days after the transaction date.
18. All partner credits are subject to partner approval and may be subject to an additional fee.
19. HawaiianMiles Partners may make changes to their participation in the HawaiianMiles program at any time including but not limited to the amount of miles earned per qualified purchase, the rules governing qualification of such purchase, and inclusion in the HawaiianMiles program. Such changes can be made without prior notice.
20. All required documents must be legible and include the full legal name of the traveler or purchaser and the member's HawaiianMiles account number.
21. Points/Miles transferred into a HawaiianMiles Account from another program may not be transferred to a third party loyalty program.
22. Accrued mileage does not constitute property of the member and therefore may not be transferred (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise by operation of law.
23. The sale, purchase, assignment or barter of mileage associated with the HawaiianMiles program is strictly prohibited. Mileage earned from the sale, purchase, assignment or barter of HawaiianMiles will be confiscated by Hawaiian Airlines. Members who sell, assign or barter HawaiianMiles may be subject to appropriate action, including but not limited to, having their frequent flyer account terminated, forfeiture of accrued mileage, and may also be liable for payment of the full fare, damages, litigation and transaction costs, and/or any other associated incurred costs.

Redeeming Awards

1. Flight awards for travel on Hawaiian Airlines may be redeemed through Hawaiian Airlines Reservations Center or on the Hawaiian Airlines web site at www.HawaiianAirlines.com.
2. Flight awards redeemed through Hawaiian Airlines Reservations Center will be subject to a $25 ticketing fee.
3. All flight reservations using mileage are subject to the availability of award seats for each award level. Hawaiian Airlines does not ensure or guarantee availability of award seats on any flight, route or date.
4. If the award seat capacity for the lower award level has been reached, Members may still redeem flight awards for travel on Hawaiian Airlines at the next available award level.
5. HawaiianMiles members will not be permitted to redeem miles for any award (flight or non-flight) unless the member has the full mileage balance required for the award in their HawaiianMiles account at the time of redemption. Members will be given an opportunity to purchase mileage should the member’s account be deficient for their requested award redemption. Information about purchasing HawaiianMiles can be found on our website at HawaiianAirlines.com or by calling the HawaiianMiles Service Center. Flight awards are valid for one year following the date of redemption and are issued as an E-ticket.
6. Members may upgrade a revenue coach ticket to first class/business class provided the award class is available.
7. A Member may make reservations for travel awards using their miles for another person. Miles will automatically be deducted from the member's account unless specified at the time of the booking.
8. Discounted awards are available for redemption online based on membership type. Discounted awards may be redeemed for other passengers.
9. Upon cancellation of a flight, Member who redeemed the miles or passenger named on the award ticket may request the miles to be redeposited into the original account it was redeemed from for no charge.
10. Date and routing changes on awards are subject to availability.
11. In the event of a flight cancellation or other irregularity, award travel will be rescheduled only on the airline for which the ticket was issued. Additionally, Hawaiian Airlines and its travel partners will not be responsible for passenger expenses incurred, including but not limited to tickets purchased on other airlines, accommodations, or any other expenses, or for penalties on land packages.
12. When Hawaiian Airlines provides travel awards on another carrier or accommodations with participating partners, Hawaiian Airlines will not be responsible or liable to the Member for the terms and conditions of the other carrier or participating partner.
13. HawaiianMiles flight awards are subject to applicable departure taxes, federal inspection fees, passenger facility charges and/or other taxes, fees and charges assessed by appropriate authorities. All taxes and fees are the responsibility of the member and must be paid at the time of redemption.
14. Passengers are subject to Hawaiian Airlines' and the participating travel partners' rules and regulations for reservations, ticketing, passport and other requirements. Participating travel partners may exclude some amenities offered to revenue passengers.
15. Non flight partner awards may only be redeemed online via HawaiianAirlines.com or by calling the HawaiianMiles Service Center. Upon the redemption of miles, members must allow a minimum of 2 to 6 weeks for processing. Processing time may vary between participating partners. Members must comply with all rules associated with the redemption of HawaiianMiles for partner awards. For information about redeeming miles for Partner Awards, visit our website at HawaiianAirlines.com/hawaiianmiles2/redeem
16. The sale, purchase, assignment or barter of HawaiianMiles travel award certificates and/tickets is strictly prohibited. Such certificate/tickets are VOID and will be confiscated by Hawaiian Airlines at the time it is presented. Members who sell, assign or barter awards or tickets are subject to appropriate action, including but not limited to, having their frequent flyer account terminated, forfeiture of accrued mileage, and/or liability for payment of the full fare, damages, litigation and transaction costs, and/or any other costs incurred.
17. Hawaiian Airlines shall not be responsible for any inconvenience, damage, expense or loss incurred by the member or traveler if travel is interrupted or an award ticket is invalidated due to violation of these Terms & Conditions. Hawaiian Airlines reserves the right to deactivate the HawaiianMiles account and/or remove miles from the account of any member who violates these terms and all other rights under applicable law to enforce these Terms & Conditions.
18. The HawaiianMiles miles and awards have no refund value and are not redeemable for cash.

Membership Responsibility

1. Any abuse of the HawaiianMiles Program privileges, failure to follow the HawaiianMiles Program Terms & Conditions, or any misrepresentations, including any misrepresentation of flight information, may subject the member to appropriate action, including but not limited to having their account terminated, expulsion from the HawaiianMiles Program, or cancellation of accrued travel miles, awards or benefits.
2. All transactions in HawaiianMiles program are subject to review, audit and adjustment (in case of error, fraud or similar grounds) by Hawaiian Airlines.
3. Hawaiian Airlines reserves the right to disqualify any person from further participation in the HawaiianMiles Program if, in Hawaiian Airlines' sole discretion, that person has violated Hawaiian Airlines' conditions of carriage (which apply to all passengers) or any of the rules described herein. Disqualification may result in suspension or termination of an individual's membership, loss of accumulated mileage credit and the cancellation of the previously issued but unused awards. Hawaiian Airlines also reserves the right to refuse transport in such instances.
4. If a HawaiianMiles member is found to have violated the Terms & Conditions of the HawaiianMiles program, perpetrates a fraudulent or deceitful act against Hawaiian Airlines, Hawaiian Airlines partners or Hawaiian Airlines customers, or engages in behavior offensive to Hawaiian Airlines’ employees, representatives, partners or customers, then Hawaiian Airlines may take appropriate action, including but not limited to termination of the membership, inactivation accumulated mileage, refusal to transport, and/or cancellation/ confiscation of any award, certificate or ticket previously issued. Hawaiian Airlines reserves the right to seek all available damages at law and in equity that may result from a Member’s violation of the HawaiianMiles program Terms & Conditions.
5. None of the miles, benefits, or awards in the HawaiianMiles program may be sold, purchased or bartered. Attempts to sell and/or barter any award, benefit or miles will be considered an act of fraud against Hawaiian Airlines. If miles, awards (including flight awards), or benefits are purchased from an unauthorized source, including but not limited to travel agents, travel arrangers or unauthorized brokers, such transactions are voidable and the member and/or traveler shall be liable for the full, unrestricted value of awards issued as a result of improper or fraudulent transfers and/or redemptions and otherwise in violation of the terms of the HawaiianMiles program. Hawaiian Airlines reserves the right to terminate any HawaiianMiles account and revoke the account’s mileage balance if the member is found to be involved with any unauthorized sale or barter of HawaiianMiles benefits, awards or miles.
6. It is the responsibility of the member to ensure the personal information on their HawaiianMiles account is current. Any contact information changes should be updated online at HawaiianAirlines.com in the MY ACCOUNT portal or by calling Hawaiian Airlines’ HawaiianMiles Service Center.
7. A member may be required to provide supporting documents upon request by a Hawaiian Airlines representative. For information on how to submit documents, visit HawaiianAirlines.com/contact-us
8. Hawaiian Airlines will not be responsible for correspondence lost or delayed in the mail.
9. The accumulation of mileage in a member’s account does not entitle the member to any vested rights with respect to any specific awards or specific HawaiianMiles benefits. In accumulating mileage, members may not rely upon the continued availability of any award or award level, and members may not be able to obtain awards for all destinations or flights, Hawaiian Airlines may, among other things:

• Change HawaiianMiles benefits, participant affiliations, or cities served
• Set limits to the number of seats available for award travel or otherwise restrict the continued availability of travel awards or special offers and discounts
• Increase or decrease the mileage required for an award

Limitations of Damages

In no event shall Hawaiian Airlines or their respective officers, directors, employees and representatives be liable to any member, or anyone claiming through a member, for any direct, indirect, punitive, exemplary, reliance, or consequential damages arising out of acts or omissions by Hawaiian Airlines, any Hawaiian Airlines partner, or HawaiianMiles members in connection with HawaiianMiles program. If Hawaiian Airlines and/or any HawaiianMiles partner improperly deny a member mileage credit, travel award or some other benefit, the member’s exclusive remedy shall be the issuance of the improperly denied credit, award or benefit, if available, or such alternative, comparable benefit as determined by Hawaiian Airlines or the HawaiianMiles Partner, as the case may be, in its sole discretion.

Pualani Elite

1. Qualification for Pualani Elite status is based on qualifying flights earned within a calendar year. Qualifying flights must be earned on a revenue fare that earns HawaiianMiles when traveling on a Hawaiian Airlines operated flight. Mileage award travel, promotional tickets, or industry discounted tickets are not eligible for mileage credit and therefore will not qualify towards Elite status.
2. Pualani Elite privileges are honored only when members are traveling on Hawaiian Airlines scheduled flights and not on any other carrier.
3. Details on the benefits available to Pualani Elite members can be found online via our Help Center https://hawaiianair.custhelp.com/