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Baggage Related Inquiries

The Baggage Service or Central Baggage Services is responsible for assisting passengers who have had problems with their checked baggage or property while on a Hawaiian Airlines flight.

Checked baggage missing five days or less
If your baggage has been missing for five days or less, please contact the Baggage Service counter located at the arrival airport. Each airport will assist you in finding your baggage or resolving your issue.

Baggage Service/Lost & Found

Baggage Service counters handle all checked baggage cases or items taken away from passenger for which a claims tag is issued (e.g., delayed, lost, damaged, etc.) up to 5 days after flight arrival. Baggage Tracers are sent to all HA baggage service locations, as well as other airline baggage service locations involved in the passenger's itinerary. A Baggage Irregularity Report (BIR) or Baggage Damage Report is required to be completed in writing by the passenger upon arrival or at least within 4 hours of flight arrival at the Baggage Service counter for any delayed, lost, or damaged checked baggage in compliance with the airline tariff provision. This information is then entered into the Baggage Manager Analysis System (BMAS) for tracking purposes and creates a permanent record for all claims. For damage claims, the damaged article(s) may be required to be inspected by HA personnel and therefore should not be discarded.

HA Airport Baggage Claim Areas:

Hawaiian Airlines serviced airports:

  • Los Angeles
  • Oakland
  • Pago Pago
  • San Diego
  • San Jose
  • Seattle
  • All State of Hawaii locations serviced by HA

Other carrier serviced airports:

  • Air Tahiti services HA counters in Papeete
  • Delta Airlines services HA counters in Portland, San Francisco and Sacramento
  • DNATA Inc. services HA counters in Manila
  • ServisAir services HA counters in Las Vegas and Phoenix
  • Toll Dnata services HA counters in Sydney

Telephone Assistance: Please refer to the local telephone directory listing

Hours of Operation: Open 7 days a week during flight operation

[RULE: LAST CARRIER FILES BAGGAGE CLAIM ON BEHALF OF ALL CARRIERS]

Damaged Property or Missing Checked Baggage over five days
If your property was damaged or your checked baggage has been missing for more than five days, please contact Central Baggage Services below.

Central Baggage Services

After the 5 days has elapsed and the baggage is still not recovered by the Baggage Service counter, the baggage case is referred to the Central Baggage Services. This department handles all checked baggage cases or items taken away from passenger for which a claims tag is issued (i.e., the baggage is lost). At this time the passenger should have already completed and submitted to the Central Baggage Services a statement proof of loss form as instructed on the Baggage Irregularity Report (BIR) form.

Contact Information

Hawaiian Airlines
Central Baggage Services
P.O. Box 30008
Honolulu, HI 96820

Phone: 866-389-6654
Facsimile: 808-835-3466

Hours of Operation: 4:00 a.m.–10:00 p.m., seven (7) days a week, including holidays

More Baggage Information

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