Hawaiian Airlines
HawaiianMiles
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Reservations

Travel Agent Reservations
If you have made your reservation through a travel agent or reserved a package online, you must contact your travel agent or company that sold you the package to make your changes.
U.S. & Canada Reservations
24 hours a day, 7 days a week
Toll-Free: 1-800-367-5320
Australia
Mon - Fri 9:00AM - 5:00PM (AEDT)
1300 669 106
For reservations outside of normal working hours, please call toll-free:
1800 188 371
Beijing
Mon - Fri 9:00AM - 5:00PM (CST)
(10) 8522-7835
Germany
Mon - Fri 9:00AM - 6:00PM (Europe/Berlin, UTC+02:00)
(01805) 40 85 85 71*
*(14 cent/min, mobile phone costs may be different)
Hong Kong
Mon - Fri 9:00AM - 6:00PM (HKT)
Sat 9:00AM - 1:00PM (HKT)
(852) 3713-2333
Indonesia
Mon - Fri 8:30AM - 4:30PM (WIB)
Sat 8:30AM - 12:00 PM (WIB)
(21)-3483 1707
Japan
Mon- Sun 9:30AM - 5:30PM (JST)
(03) 6435-1179
Korea
Mon - Fri 9:00AM - 6:00PM (KST)
Sunday 10:00AM - 5:00PM (KST)
(02) 775-5552
Malaysia
Mon - Fri 9:00AM - 6:00PM (MYT)
Sat 9:00AM - 1:00PM (MYT)
(03) 2143-1533
New Zealand
Mon - Fri 9:00AM - 5:00PM (NZDT)
(09) 977-2227
For reservations outside of normal working hours, please call toll-free:
0508 075 040
Philippines
Mon - Fri 8:30AM - 5:30PM (PHT)
Sat 8:30AM - 12:30PM (PHT)
(02) 8640804
Russia
Mon - Fri 9:00AM - 7:00PM (Europe/Moscow, UTC+04:00)
+7 495 9375955
Samoa
Mon - Fri 8:00AM - 4:00PM (SST)
(684) 699-1875
Shanghai
Mon - Fri 9:00AM - 5:30 PM (CST)
(21) 6226-1122
Singapore
Mon - Fri 9:00AM - 6:00PM (SGT)
+65 6223 8377
Tahiti
Mon - Fri 8:00AM - 12:00PM / 1:00PM - 4:00PM (TAHT)
(689) 866-000
Taiwan
Mon - Fri 9:00AM - 5:30PM (CST)
(02) 2508-0886
Thailand
Mon - Fri 8:30AM - 5:00PM (ICT)
+662 231 6481
United Kingdom
Mon 9:00AM - 6:00PM (GMT)
Tues - Fri 9:00AM - 5:30PM (GMT)
0207 644 8848
Group Reservations
Group Bookings: 10 travelers or more
Hours: Monday - Saturday 8:30 am - 5:00 pm (HST)
Closed: Sunday
Toll-Free: 1-800-367-8058

Please be advised that our Online Reservations System only accepts credit cards with billing addresses (where you receive your bank statements) within the United States, U.S. Territories, Canada, Australia, New Zealand, The Philippines, and Japan. For all other passengers, please consult with a local travel agency near you for the best tour packages and prices.

Hawaiian Airlines Vacations

Hawaiian Airlines Vacations may be purchased online, or over the phone at 1-800-323-9882.

For vacation package changes, cancellations, or other inquiries regarding a vacation package reservation, please call:

For the U.S. and Canada: 1-800-725-2185
From Australia: +61 286078904
From New Zealand: +64 98875333
From all other locations: 1-312-596-5795 (regular toll charges apply)

Website Questions or Technical Support

Daily Hours: 24 hours a day, 7 days a week
1-866-586-9419

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HawaiianMiles Service Center

Monday-Friday: 7:00am - 4:30pm HST
Toll Free: 1-877-HA-MILES (1-877-426-4537)
Fax: 1-808-840-8333

Damage or Lost Luggage Inquiries

Hawaiian Airlines Central Baggage Service
Daily Hours: 4:00am - 10:00pm HST
Phone: 1-866-389-6654
Fax: 1-808-835-3466

The Claims Department or Baggage Service is responsible for assisting passengers who have had problems with their checked baggage or property while on a Hawaiian Airlines flight.
» More Baggage Inquiries Information

Chartered Flight Service

If you have questions regarding your chartered flight service or need help with any issue relating to your chartered flight, please contact the respective charter company. If you require a letter of verification of a flight disruption experienced on your chartered flight for travel insurance purposes only, may be requested via airlines:

Hawaiian Airlines
Consumer Affairs Office
P.O. Box 30008
Honolulu, HI 96820
or fax 808-838-6777

We will require your charter flight number, date of travel, and full name of passengers that traveled, and current mailing address.

News Media Inquiries

Hawaiian Airlines
News Media Inquiries
P.O. Box 30008
Honolulu, HI 96820

Corporate Headquarters

Headquarters:

Hawaiian Airlines
3375 Koapaka Street, G-350
Honolulu, HI 96819
Phone: 808-835-3700
Fax: 808-835-3690

Mailing Address:

P.O. Box 30008
Honolulu, HI 96820

 

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