Headline

Travel Waiver for California Wildfires

November 20, 2018 7:47 p.m. HST

Guests are advised to check HawaiianAirlines.com for the latest updates on scheduled flights.

Effective immediately, guests holding tickets for travel on Hawaiian Airlines or Hawaiian Airlines codeshare* flights departing to/from/within/via Los Angeles (LAX), Long Beach (LGB), San Francisco (SFO), Oakland (OAK), or Sacramento (SMF), California airports, from November 9, 2018 through November 23, 2018 will be permitted the following waivers:

For flights rebooked for new travel on or before December 2, 2018:

  • A waiver of the change fee
  • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after December 2, 2018:

  • A waiver of the change fee

Waiver qualifications and rules:

  • Ticket* was issued on/before November 20, 2018
    *Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of the other airline.
  • Affected flight(s) is/are originally scheduled for travel from November 9, 2018 through November 23, 2018
  • Changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference.
  • Normal refund rules will apply. There will be no waiver of any applicable cancellation fees for refundable tickets and no refunds permitted on non-refundable tickets related to this event.

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.