Hawaiian Airlines
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Waiver Policy: Typhoon Halong
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UPDATED: Saturday, August 09, 2014 10:09:00 PM HST

Hurricane Storm Updates

Effective immediately, Hawaiian Airlines will waive reservation change fees and differences in fares for customers who need to change their travel plans because of Hurricane Iselle and Hurricane Julio. Customers holding tickets for travel on Hawaiian Airlines flights on August 7 or August 8, 2014 will be permitted to change their reservation without charge provided that:

  • Ticket was issued on/before August 4, 2014
  • Affected flight(s) is/are scheduled for travel on August 7-8, 2014
  • Change must be made prior to departure time of originally scheduled flight and ticketed on/before August 12, 2014
  • Change may be made to new flights that begin on/before August 12, 2014

If you would like to change your reservation, you can do so by calling our Reservations Department at 1-800-367-5320 or you can also do it online at HawaiianAirlines.com by using our Change Flight option. Please note that if you change your reservation online, you will be required to pay the applicable change fee and fare difference, but may request a refund of the change fee and fare difference paid, provided that your change falls within the guidelines above. Upon approval, we will process your refund within 7 days to the form of payment used. Please submit your request for reimbursement via our Consumer Affairs Office.

  • Keep in mind that applicable difference in fare(s) will be waived provided that change is made to same class of service (i.e. Coach to Coach or First Class to First Class) and there is no change to origin and destination. Reroutes are permitted with waiver of change fee and will be subject to applicable fare difference. Extra Comfort or preferred seat charges may be refunded if the same seat is not available on the new flight or if flight is cancelled.

Normal refund rules will apply. There will be no waiver of any applicable cancellation fees for refundable tickets and no refunds permitted on non-refundable tickets related to this event.

 
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