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Last update: Wednesday, August 6, 2014 7:09 PM HST

Hawaiian Airlines Travel Exception Policy

Hurricane Iselle

Issued: August 6, 2014

Passengers who are ticketed for system-wide travel on HA flights on August 7 or August 8, 2014, will be permitted one-time reservation change with waiver of change fee provided that:

  • Ticket was issued on/before August 4, 2014
  • Affected flight(s) is/are scheduled for travel on August 7-8, 2014
  • Change must be made prior to departure time of originally scheduled flight and ticketed on/before August 12, 2014
  • Change may be made to new flights that begin on/before August 12, 2014
  • ***Handling fee for changes made to TTY tickets will be waived
  • Changes made to award tickets will be permitted in any class of service (same compartment), subject to the terms of this waiver

Applicable difference in fare(s) will be waived provided that change is made to same compartment and there is no change to origin and destination. Reroutes are permitted with change fee waived and will be subject to applicable fare difference.

Normal refund rules will apply. Applicable cancellation fees for refundable tickets will not be waived and refunds are not permitted on non-refundable tickets related to this event.

**In the event that a pre-sold Extra Comfort or Preferred Seat is not available on the new flight or the reservation is cancelled, the Extra Comfort or Preferred Seat fee will be refunded.


***Travel agencies may process ticket exchanges subject to the terms of this bulletin, provided that:

  • Waiver code “HASW814” is entered into the endorsement box
  • PNR is documented with valid OSI message:
  • Tickets must be reissued using electronic tickets with revised itinerary.