Issued: October 15, 2014
Passengers who are ticketed for travel from/to or via Hawaii on HA flights from October 16 through October 19, 2014, will be permitted one-time reservation change with waiver of change fee provided that:
The following change fee waiver policy will apply subject to the aforementioned conditions:
Normal refund rules will apply. Applicable cancellation fees for refundable tickets will not be waived and refunds are not permitted on non-refundable tickets related to this event.
In the event that a pre-sold Extra Comfort or Preferred Seat is not available on the new flight or the reservation is cancelled, the Extra Comfort or Preferred Seat fee will be refunded.
Changes must be manually processed by HA personnel as Sabre AER is not equipped to automate these waivers.
Travel agencies may process ticket exchanges subject to the terms of this bulletin, provided that: