Hawaiian Airlines
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Contract of Carriage : Rule 100

Tickets - General

  1. No person shall be entitled to transportation except upon presentation of a valid ticket. Such ticket shall entitle the passenger to transportation only between points of origin and destination and via the routing designated thereon.

  2. Flight coupons will be honored only in the order in which they are issued, and only if all unused flight coupons and the passenger coupons are presented together.

  3. A ticket which has not been validated, altered, mutilated, improperly issued, including coupons/vouchers which are written in pencil will be not be valid. Note: Coupons/Vouchers must be typewritten or written in ink.

  4. Use of coupons from two or more tickets issued at round trip fares for the purpose of circumventing applicable tariff rules (such as advance purchase/minimum stay requirement) is not permitted. HA agents and authorized travel agents are prohibited from issuing tickets, commonly referred to as "back to back", under such circumstances when there is obvious intent to abuse and/or misuse restricted round trip fares. Agents found issuing such tickets may be liable for the difference between the fare paid and the fare for transportation used. HA has the right to deny transportation to passengers found utilizing tickets in this manner unless the difference between the fare paid and the fare for transportation used is collected.

  5. Tickets are non-transferable.

  6. HA is not liable to the owner of a ticket for honoring or refunding such ticket when presented by another person.

  7. The purchaser of a HA ticket and the passenger intending to use such ticket are responsible for ensuring that the ticket accurately states the passenger's name. Presentation of a ticket for transportation on HA by someone other than the passenger named thereon renders the ticket void. Such tickets will be subject to confiscation and will be ineligible for any refund.

  8. Tickets may be purchased on the following credit cards: VISA, Carte Blanche, HA, Mastercard, American Express, Diners, Discover, Novus, JCB, Universal Air Travel Credit Card, and Enroute Air Canada.

  9. For fares requiring an advance purchase, ticket numbers must be forwarded to HA by the ticketing time limit. Failure to do so will result in cancellation of reservations.

  10. An electronic ticket (E-Ticket/ET) is the record of agreement maintained and processed within the carrier's electronic reservation system. A written receipt is provided to the purchaser of the electronic ticket which contains a reference for retrieving the record within the carrier's reservation system and summary of the ticket information.
    1. HA may mandate the issuance of an electronic ticket (ET) regardless of market, carrier, form of payment, or customer type (including HawaiianMiles and participating carrier frequent flyer members.)

    2. HA will collect a USD 75.00 non-refundable service charge when a passenger voluntarily requests a paper ticket or the conversion of an electronic ticket to paper for all ET eligible itineraries.
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