Hawaiian Airlines
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Contract of Carriage : Rule 135

Cancellation of Reservations

  1. HA has the right to cancel reservations (whether or not confirmed) of any passenger whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond HA’s control, including force majeure events.
  2. HA has the right to cancel reservations (whether or not confirmed) due to the passenger’s failure to comply with the rules set forth herein, including but not limited to, the passenger’s failure to pay for the applicable ticket under the conditions applicable to the fare for such travel.
  3. Failure to Occupy Space. If a passenger fails to occupy space which has been reserved on an HA flight and the passenger does not provide HA notice of the cancellation of the reservation before the departure, or if any carrier cancels the reservation of any passenger because they failed to provide notice to the carrier, HA may cancel all reservations (whether or not confirmed) held by such passenger on the flights of HA or any carrier for continuing or return space.
  4. Airport Check-In Time Limits. HA has the right to refuse the acceptance of checked baggage and cancel reservations (whether or not confirmed) of any passenger who fails to present themselves for check-in within the following time limits preceding scheduled departure time of applicable flights.
    1. HA recommends that passengers check in baggage at least 2.5 hours prior to scheduled departure for travel between Hawaii and Continental U.S.A. and 90 minutes prior for travel wholly within the State of Hawaii, but no earlier than the operating hours (opening times) of departure airport ticket counters located within Hawaii.
    2. Passengers must adhere to the following minimum times: :
      1. Passengers required to purchase tickets must do so at least 120 minutes prior to scheduled departure otherwise HA may cancel reservations of tickets not yet purchased;
      2. Baggage must be checked no later than 45 minutes prior to scheduled departure when travel is between Hawaii and Continental U.S.A. and 30 minutes prior when traveling wholly within the State of Hawaii. HA reserves the right to refuse to accept passengers with baggage after these time limits.
      3. Pre-reserved seats will be canceled if a passenger fails to check-in and obtain a boarding pass at least 45 minutes prior to scheduled departure time for travel between Hawaii and the Continental U.S.A. or no less than 30 minutes prior to scheduled departure time for travel wholly within the State of Hawaii;
      4. Reservations may be canceled if a passenger fails to check-in and obtain a boarding pass at least 45 minutes prior to scheduled departure time for travel between Hawaii and the Continental U.S.A. or no less than 30 minutes prior to scheduled departure time for travel wholly within the State of Hawaii); and
      5. Reservations will be canceled if a passenger is not present at the boarding gate for boarding or on the aircraft at least 30 minutes prior to the scheduled departure time of the flight, whether or not the passenger has checked in for the flight.
        NOTE: The time limits provided by HA in this Rule are minimum time requirements. Due to lengthy TSA security screening checkpoint waiting times, earlier arrivals are recommended. Passenger and baggage processing time may differ from airport to airport. It is the passenger’s responsibility to ascertain the departure airport’s time requirements for security screening so that the passenger complies with HA minimum time limits.
      6. HA reserves the right to close the aircraft doors ten minutes prior to scheduled departure time.
  5. HA is not liable for any consequential, compensatory, or other damages when it cancels reservations (whether or not confirmed) of any passenger in accordance with this Rule, but:
    1. If such reservation was canceled according to paragraph A) of this Rule, HA will take such action as is provided in Rule 240.
    2. If such reservation was canceled according to other paragraphs of this Rule, HA will refund in accordance with Rule 270 only to the extent the passenger has paid.
  6. Overbooking. All of HA’s flights are subject to overbooking which could result in HA’s inability to provide previously confirmed reserved space for a given flight or for the class of service reserved. In that event, HA’s obligation to the passenger is governed by Rule 245.
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