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Contract of Carriage : Rule 55

Service Animals

  1. HA accepts, without charge, service animals trained to assist a Qualified Individual with a Disability who requires the animal to assist them in the performance of necessary activities. The animal(s) will be permitted to accompany the passenger into the cabin, if they meet the conditions of acceptance noted below.
  2. Conditions of Acceptance
    1. HA accepts service animals based on the credible verbal assurance from the Qualified Individual with a Disability that the animal is a trained service animal, the presence of a harness or markings on the harness, tags, identification cards, or other written documentation.
    2. HA reserves the right to ask the passenger what type of tasks and/or functions the service animal provides.
    3. Service animals must be properly harnessed or leashed and remain under the direct control of the Qualified Individual with a Disability. A service animal will be denied boarding or removed from the flight by HA if the animal cannot be contained by the Qualified Individual with a Disability or otherwise exhibits behavior that possess a threat to the health or safety of other passengers, or significant threat of disruption.
    4. Service animals must be small enough and confined to sit in the lap of a Qualified Individual with a Disability or in the space under the seat without invading another passenger’s seat area during the entire flight. If no other accommodation can be made and the animal is too large to fit safely in the cabin, the service animal must be checked as baggage. There are no fees for the transportation of service animals, either in the cabin or as checked baggage. (See EXCEPTION below.)
    5. Service animals may not occupy a seat, or be seated in emergency exit rows, and may not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.
    6. A passenger requesting to travel with an animal that is used for emotional support or psychiatric service will be required to provide to HA current documentation (i.e., not older than one (1) year from the date of the scheduled initial flight) on the letterhead of a licensed mental health professional or medical doctor who is treating the person for the condition, stating the following:
      1. the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSMIV);
      2. the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination;
      3. the individual providing the assessment is a licensed mental health professional and the passenger is under his or her professional care; and
      4. the date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.
    7. A passenger traveling with an emotional support/psychiatric service animal in the cabin of the aircraft, as well as service animals on a flight scheduled to take eight (8) or more hours shall notify Hawaiian Airlines Call Center no less than 48 hours in advance. Additionally passengers shall check in one hour before the check-in time for the general public, as described in Rule 135 of this tariff, to receive this accommodation.
  3. HA reserves the right to authenticate any documentation presented.

  4. HA accepts for transportation, without charge, dogs trained in explosive detection, drug search, and recue, or other specific functions, provided:
    1. The dog is properly harnessed or leashed; and
    2. The dog is accompanied by its handler; and
    3. The dog is not allowed to occupy a seat or be seated in emergency exit rows;
    4. The dog and its handler must be in official duty and the credentials of the handler must be verified.
  5. Local regulations at the passenger’s final or intermediate destination(s) may apply and impose further requirements or restrictions, including but not limited to, carriage in the passenger cabin, limitations on the designation of service animals to dogs only, or the non-recognition of emotional support or psychiatric service animals as trained and qualified service animals.
  6. Service animals in training will not be accepted by HA for transport under this rule.
  7. The passenger assumes full responsibility for the safety, well-being and conduct of the service animal, including the interaction of the service animal with other passengers who may come into contact with the animal while on board the aircraft. Additionally, the passenger is responsible for compliance with all governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state or territory from and/or to which the animal is being transported. HA reserves the right to charge the passenger for reimbursement of repair and/or cleaning costs associated with the transport of the service animal.

    EXCEPTION: A passenger traveling with a large service animal(s) which cannot fit in front of one (1) seat and requires the leg space of a second seat must purchase an additional seat(s) at full fare to accommodate the service animal. If, on the day of departure, space is still available on the desired flight, the additional seat(s) can be refunded without a fee.
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