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International Conditions of Carriage

A copy of this Contract of Carriage must be maintained at each Hawaiian Airlines ticket office for inspection by the general public upon request.

Any passenger requesting a copy of this Contract of Carriage will be provided a copy free of charge if a request is made to:

Hawaiian Airlines
P.O. Box 30008
Honolulu, HI 96820-0008

Click on the links below to review each rule.

Click here for Domestic Contract of Carriage.



Rule 1: Definitions

As used herein:
Add-On Fare:
see "arbitrary"
Africa
means the area comprised of all the countries on the continent of Africa, other than Algeria, Morocco, Sudan, Tunisia, and Egypt, but including the following islands: Cape Verde, Comoro, Fernando Poo, Malagasy, Mauritius, Reunion, Sao Tome and Seychelles.
Animals
(applicable between Canada and Puerto Rico/Virgin Islands) in addition to the usual connotation, include reptiles, birds, poultry and fish.
Arbitrary
means an amount published for use only in combination with other fares for the construction of through fares. it is also referred to as "Proportional Fare", "Basing Fare", and "Add-On Fare".
Area No. 1:
means all of the North and South American continents and the islands adjacent thereto; Greenland, Bermuda, the West Indies and the islands of the Caribbean Sea, the Hawaiian Islands (including Midway and Palmyra).
Area No. 2
means all of Europe (including that part of the Russian Republic in Europe) and the islands adjacent thereto; Iceland, the Azores, all of Africa and the islands adjacent thereto; Ascension Island; that part of Asia lying west of and including Iran, Islamic Republic of.
Area No. 3
means all of Asia and the islands adjacent thereto except that portion included in area no. 2; all of the East Indies, Australia, New Zealand, and the islands adjacent thereto; the islands of the Pacific Ocean except those included in area no. 1.
Australasia
means Australia, New Caledonia, New Zealand; New Hebrides, Fiji, Samoa, Cook Islands, Tahiti and the islands adjacent thereto.
Baggage
, which is equivalent to luggage, means, such articles, effects and other personal property of a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his trip. Unless otherwise specified, it shall include both checked and unchecked baggage of the passenger.
Banker's Buying Rate
means the rate at which, for the purpose of the transfer of funds through banking channels (i.e. other than transaction in bank notes, travellers cheques and similar banking instruments), a bank will purchase a given amount of foreign currency in exchange for one unit (or units) of the national currency of the country in which the exchange transaction takes place.
Banker's Selling Rate
means the rate at which, for the purpose of the transfer of funds through banking channels (i.e. other than transactions in bank notes, travellers cheques and similar banking instruments), a bank will sell a given amount of foreign currency in exchange for one unit (or units) of the national currency of the country in which the exchange transaction takes place.
Baggage Check
means those portions of the ticket which provide for the carriage of passenger's checked baggage and which are issued by carrier as a receipt for passenger's checked baggage.
Baggage Tag
means a document issued by carrier solely for identification of checked baggage, the baggage (strap) tag portion of which is attached by carrier to a particular article of checked baggage and the baggage (claim) tag portion of which is given to the passenger.
Basing Fare:
see "arbitrary"
Calendar Month
- period of time starting with any day in a month, identified by number, and ending with the same day of the following month. When the same day does not occur in the following month this period ends on the last day of that month.
Calendar Week
means a period of seven days starting at 12:01 a.m. Sunday and ending at l2:00 p.m. of the following Saturday; provided that when a carrier offers only once a week service between two points, it shall mean a period of eight days commencing with 12:01 a.m. on the day the flight operates.
Caribbean Area
means the area comprising:
  1. (not applicable between Canada and Puerto Rico/Virgin Islands) Anguilla, Antigua, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Cuba, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Leeward Islands, Martinique, Montserrat, Netherlands Antilles, Nevis, St. Kitts, St. Lucia, St. Martin, St. Vincent, Trinidad, Tobago, Turks and Caicos Islands, West Indies and Windward Islands.
  2. (applicable between Canada and Puerto Rico/Virgin Islands.) Antigua, Bahama Islands, Barbados, Bermuda, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Netherlands Antilles, St. Kitts, St. Lucia, St. Martin, St. Vincent, Trinidad/Tobago.
Carriage
, which is equivalent to transportation, means carriage of passengers and/or baggage by air, gratuitously or for hire.
Carrier
means the air carrier issuing the ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage thereunder or perform or undertake to perform any other services related to such air carriage.
Central Africa
means the area comprising Malawi, Zambia and Zimbabwe.
Central America
means the area comprising Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.
Circle Trips
means travel from a point and return thereto by a continuous, circuitous air route; provided that where no reasonable direct scheduled air route is available between two points, a break in the circle may be travelled by any other means of transportation without prejudice to the circle trip.
Civil Aeronautics Board
means department of transportation.
Conjunction Ticket
means two or more tickets concurrently issued to a passenger and which together constitute a single contract of carriage.
Consequential Damages
means damages which are reasonable out of pocket expenses and other provable damages incurred by passenger as the consequence of the loss, damage, or delay in the delivery of such personal property.
Continental U.S.A.
or Continental United States each means the Sistrict of Columbia and all states of the united states other than Alaska and Hawaii.
Convention
means the convention for the unification of certain rules relating to international transportation by air signed at Warsaw, October 12, 1929, or such convention as amended (“Warsaw Convention”), or the convention for the unification of certain rules for international carriage by air, signed at Montreal, May 28, 1999, as amended (“Montreal Convention”), whichever may be applicable to carriage hereunder.
Country of Commencement of Transportation
means the country from which travel on the first international sector takes place.
Country of Payment
means the country where payment is made by the purchaser to the airline or its agent; payment by cheque, credit card or other banking instruments shall be deemed to have been made at the place where such instrument is accepted by the airline or its agent.
Date of Transaction
means the date of issuance of the ticket, MCO or PTA.
Days
means full calendar days, including Sundays and legal holidays; provided that for the purposes of notification the balance of the day upon which notice is dispatched shall not be counted; and that for purposes of determining duration of validity, the balance of the day upon which the ticket is issued or flight commenced shall not be counted.
Destination
means the ultimate destination of the passenger's journey as shown on the ticket.
Domestic Carriage
means (except as otherwise specified) carriage in which, according to the contract of carriage, the place of departure, the place of destination or stopover, and the entire transportation are within the sovereign state.
East Africa
means the area comprising Burundi, Djibouti, Ethiopia, Kenya, Rwanda, Somalia, United Republic of Tanzania and Uganda.
Eastbound
means travel from a point in Area No. 1 to a point in Areas No. 2 or 3 via the Atlantic Ocean or travel from points in Area Nos. 2 or 3 to a point in Area No. 1 via the Pacific Ocean.
Educational Establishment
means a school-academy-college or university offering full time educational-vocational or technical courses for a school year and does not include a commerical office, industrial or military establishment or a hospital at which a student is serving an apprenticeship unless such apprenticeship is part of the school curriculum of the educational establishment at which the student is enrolled.
Europe
means the area comprised of Albania, Algeria, Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Lichtenstein, Luxembourg, Madeira, Malta, Monaco, Morocco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Spain, Sweden, Switzerland, Tunisia, Turkey in Europe and Asia, United Kingdom, Russian Federation (west of the Ural Mountains) and Yugoslavia.
Fare Component
refers to each local currency fare (except addons) where more than one such fare is used in construction of the total fare for a journey.
Flight Coupon
means a portion of the passenger ticket that indicates particular places between which the coupon is good for carriage.
Foreign Air Transportation
means transportation between a point in the United States and a point outside thereof.
French Gold Francs
means the Francs consisting of 65.50 milligrams of gold with a fineness of nine hundred thousandths.
Gateway
means the passenger's first point of arrival or last point of departure in Areas 1, 2 or 3.
Guardian
means a legal guardian or a person acting in lieu of parents in the event of death or legal incapacity of parents.
Iata Rate of Exchange
means the rate of exchange issued by Iata from time to time and published in rule 145 (e).
Iberian Peninsula
means the area comprised of Gibralter, Portugal (including Azores and Madeira) and Spain (including Balearic and Canary Islands).
Immediate Family
, except as otherwise indicated, shall mean: spouse, children, adopted children, sons-in-law, daughters-in-law, grandchildren, brothers, brothers-in-law, sisters, sisters-in-law, parents, fathers-in-law, mothers-in-law and grandparents.
Indian Subcontinent
means the area comprised of Afghanistan, Bangladesh, India, Nepal, Pakistan and Sri Lanka.
Interline Transfer Point
means any point at which the passenger transfers from the services of one carrier to the services of another carrier.
Interline Transportation
means transportation on the services of more than one carrier.
International Carriage
means (except when the convention is applicable) carriage in which, according to the contract of carriage, the place of departure and any place of landing are situated in more than one state. As used in this definition, the term "state" includes all territory subject to the sovereignty, suzerainty, mandate, authority or trusteeship thereof. International Carriage as defined by the convention means any carriage in which, according to the Contract of Carriage, the place of departure and the place of destination, whether or not there be a break in the carriage or a transshipment, are situated either within the territories of two high contracting parties to the convention or within the territory of a single high contracting party to the convention, if there is an agreed stopping place within a territory subject to the sovereignty, suzerainty, mandate or authority of another power even though that power is not a party to the convention.
International Transportation
means any transportation or other services, furnished by any carrier, which are included within the scope of the term "international transportation" as used in the convention for the unification of certain rules relating to international transportation by air signed at Warsaw, October l2, l929, or such convention as amended (“Warsaw Convention”), or the convention for the unification of certain rules for international carriage by air, signed at Montreal, May 28, 1999, as amended (“Montreal Convention”), whichever may be applicable to the transportation hereunder and to which the said convention applies. For the purpose of determining the applicability of the term "International Transportation:" all stops between the original place of departure and the place of final destination scheduled by any carrier by air which participates in the transportation between such places, as shown in the schedules or time tables of such carriers shall constitute "agreed stopping places;" but each participating carrier reserves the right to alter the "agreed stopping places" in the case of necessity without thereby depriving the transportation of its international character; and single operation. Transportation to be performed by several successive carriers by air, arrangements for which are made in advance, is regarded as "a single operation" and shall be deemed to be "one undivided transportation" whether one or more tickets or other documents are issued to cover such transportation, and whether or not all such tickets or documents are issued prior to the commencement of such transportation; but this provision shall not be deemed to contain an exclusive definition of transportation which is regarded by the parties as "a single operation".
Interstate Transportation
means transportation between a point in any state of the United States and the District of Columbia and a point in any other state of the United States or the District of Columbia.
Intraline Transporation
means transportation solely over the services of a single carrier.
Jet Aircaft
(applicable between Canada and Puerto Rico/Virgin Islands) means the following aircraft (and all series thereof): A-300, B-320C, B-707, B-720, B727, B-737, B-747, BAC-111, BAC-1-11, Caravelle, CV-880, CV-990, DC-8, DC-9, DC-10, F-28 and l-1011.
Local Currency Fares
means fares and related charges expressed in the currency of the country of commencement of travel, as defined in rule 145(a).
Maximum Outside Linear Dimensions
means the sum of the greatest outside length plus the greatest outside depth plus the greatest outside height.
Micronesia
means the area comprised of Guam, Johnston Island, Marshall Islands, Caroline Islands, Palau Island, Mariana Islands.
Middle East
means the area comprised of Aden, Bahrain, Cyprus, Egypt, Iran, Islamic Republic of, Israel,Jordan, Kuwait, Lebanon, Muscat and Oman, Qatar, Saudi Arabia, Sudan, Syrian Arab Republic, Trucial, Oman, United Arab Emirates and Republic of Yemen.
Military Agencies
means departments of the Army, Navy, and Air Force, the Marine Corps, the Coast Guard, the respective academies of the Army, Navy, Air Force, and Coast Guard, and the National Guard. The reserve officer training corps is not included.
Military Passenger
means military personnel of the U.S. military agencies who are on active duty status or who have been discharged from active military service within seven days of the date of travel.
Miscellaneous Charges Order
means a document issued by a carrier or its agents requesting issue of and appropriate passenger ticket and baggage check or provision of services to the person named in such document.
National
means a person who has the citizenship of a country, either by birth or by naturalization.
Normal Fare
means the full fare established for a regular or usual service, the application of which is not dependent upon any limited period of ticket validity or other special circumstances. Unless otherwise specified in the provisions of this tariff, normal fares shall be considered to include the following, all year one-way, round trip, circle trip and open jaw trips, first class, business class, executive class, economy class, one-class standard service, standard service, tourist/coach class service and thrift class service fares, on-season and off-season fares.
North Central Pacific
means all routes between points in Canada/U.S.A. on the one hand and points in area 3 except points in the Southwest Pacific, on the other hand via the Pacific Ocean.
North America
means the area comprising Alaska, Canada, Continental U.S.A. and Mexico.
Neutral Unit of Constructions
(nuc) means the unit value equivalent of local currency fares, addons and related charges derived by converting same using the Iata Rate of Exchange.
On-Line Tariff Database
means the remotely accessible, on-line version, maintained by the filer, of (1) the electronically filed tariff data submitted to the "Official D.O.T. Tariff Database," and (2) the departmental approvals, disapprovals and other actions, as well as departmental notations concerning such approvals, disapprovals or other actions, that Subpart W of the proposed part 221 requires the filer to maintain in its database. The term "Official D.O.T. Database" means those data records (as set forth in sections 221.283 and 221.286 of the rule) which would be in the custody of, and maintained by the department of transportation.
Online Transfer Point
means any point at which the passenger transfers from one service of a carrier to another service of the same carrier (bearing a different flight number).
Open Jaw Trip
means travel which is essentially of a round trip nature but the outward point of departure and inward point of arrival and/or outward point of arrival and inward point of departure of which are not the same.
Other Charges
means charges such as taxes, fees, etc not to be shown in the fare construction box of the ticket excluding excess baggage charges.
Passenger
means any person, except members of the crew, carried or to be carried in an aircraft with the consent of carrier.
Passenger Coupon
means that portion of the passenger ticket constituting the passenger's written evidence of the contract of carriage.
Passenger Ticket
means those portions of the ticket issued by the carrier that provide for the carriage of the passenger.
Prepaid Ticket Advice
means the notification between offices of a carrier by teletype, commercial wire or mail that a person in one city has purchased and requested issuance of prepaid transportation to a person in another city.
Propeller Aircraft
means the following aircraft (and all series thereof): Aero Commander 500B, Beechcraft 99, Boeingvertol 107, Brittania, CD-2 GAF N22-B/N 24-A Nomad, Cessna 180, Cessna 185, Cessna 402, Cessna Titan 404, CV-240, CV-340, CV-440, CV-540, CV-580, CV-600, CV-640, DC-3, DC-4, DC-6, DC-7, Dehavilland DHC-2, Dehavilland DHC-6, Electra, F-27, FH-227, Grumman G-21, Grumman G-73, G-21A Turbo Goose, HP Herald l-188, l-749, l-1049, l-1649, M-202, M-404, Nord-262, Nord M-298, Pilatus Porter PC6/350, Pilatus Porter PC6/A, PA-18, Piper Aztec, Piper Navajo, Short-Harland SC-7, Short Skyvan, Sikorsky S-55, Sikorsky S-58-C, Sikorsky S-61, Sikorsky S-62-A, Super Catalina PBY, Swearingen Metro (ga226), Twin Otter Vanguard, Viscount, Westland SR-N5 and YS-11.
Proportional Fare:
see "arbitrary"
Related Charges
means those charges to be shown in the fare construction box of the ticket and excess baggage charges.
Reroute
means to issue a new ticket covering transportation to the same destination as, but via a different routing than, that designated on the ticket, or portion thereof, than held by the passenger, or to honor the ticket, or portion thereof, then held by the passenger for transportation to the same destination as, but via a different routing than, that designated thereon.
Resident
means a person normally living in a country; provided that a more restricted definition may form part of an agreement reached locally.
Round Trip
means travel from one point to another and return by any air route for which the same normal all year through one way fare of the same class applies from the point of origin; provided that this definition shall not apply to journeys for which the same all year through one way fare is established, between two points, in either direction around the world.
Routing
means the carrier(s) and/or the cities and/or class of service and/or type of aircraft (jet or propeller) via which transportation is provided between two points.
Scandinavia
means the area comprising denmark, norway and sweden.
School Year
means a period of 12 consecutive months less whatever interruptions for vacations are normally granted by the education establishment at which the student is enrolled; provided that where the official scholastic year is less than 12 months, "School Year" shall mean not less than 6 months period less whatever interruptions for vacations are normally granted at the educational establishment at which the student is enrolled.
Single Open Jaw Trip
means travel that is essentially of a round trip nature, except that the outward point of arrival and inward point of departure are not the same or the outward point of departure and inward point of arrival are not the same.
SITI
means the sale and ticket issuance are both in the country of commencement of transportation.
SITO
means the sale is made in the country of commencement of transportation and the ticket issuance is outside the country of commencement of transportation.
SOTI
means the sale is made outside the country of commencement of transportation and the ticket issuance is in the country of commencement of transportation.
SOTO
means the sale and ticket issuance are both outside the country of commencement of transportation.
South America
means the area comprising Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Surinam, Uruguay and Venezuela.
South East Asia
means Brunei Darussalam, Myanmar, Cambodia, China, Taiwan, Province of, Guam, Hong Kong, {c}Indonesia, Peoples Democratic Republic of Laos, Malaysia, Mongolian Republic, Philippines, Singapore, Taiwan, Province of Thailand, Russian Federation (East of Urals), Viet Nam.
South Pacific
means the area comprising of all routes between points in the U.D.S./Canada on the one hand and points in the Southwest Pacific on the other hand via thePacific Ocean.
Southern Africa
means points within Africa comprised of Botswana, Lesotho, Mozambique, Namibia-Southwest Africa, South Africa and Swaziland.
Southwest Pacific
means that area comprised of Australia, Cook Islands, Fiji Islands, French Polynesia, Gilbert and Ellice Iislands, Loyalty Islands, New Caledonia, New Hebrides, New Zealand, Papua New Guinea, American Samoa, Society Islands, Solomon Islands, Tonga and Intermediate Islands.
Special Drawing Right
means a special unit of currency, the currency values of which fluctuate and are recalculated each banking day. These values are known to most commercial banks and are reported in some newpapers and in the imf survey, published weekly by the international monetary fund, Washington, D.C. 20431.
Special Fare
means a fare other than a normal fare.
Ticket
means the "passenger ticket and baggage check," including all flight, passenger and other coupons therein, issued by carrier, which provide for the carriage of the passenger and his baggage.
Ticketed Point
means points shown in the 'good for passage' section of the passenger ticket plus any other point(s) used for fare construction and shown in the fare construction box of the passenger ticket; provided that two flight numbers of two carriers such as for an interchange flight will not be permitted on one flight coupon.
Transatlantic Sector
means that portion of travel covered by a single flight coupon from the point of departure in Area No. 1 to the point of arrival in area no. 2 and vice versa.
Transfer
means a change from the flight on one carrier to the flight of another carrier; or a change from the flight of a carrier to another flight of the same carrier bearing the same flight number; or a change from the flight of a carrier to another flight (that is) a service bearing a different flight number of the same carrier, irrespective of whether or not a change of aircraft occurs.
Transfer Point
means any point at which the passenger transfers from the services of one carrier to another service of the same carrier (bearing a different flight number) or to the service of another carrier.
Transit Point
means any stop at an intermediate point on the route to be travelled (whether or not a change of planes is made) which does not fall within the definition of a stopover.
Transpacific Sector
means the portion of travel covered by a single flight coupon from the point of departure in Area 1 to the point of arrival in area 3 and vice versa.
Trust Territory
means the area comprising the Caroline Islands, Mariana Islands and Marshall Islands.
Unchecked Baggage
which is equivalent to hand luggage, is baggage other than checked baggage.
United Kingdom
or U.K. means England, Scotland, Wales and Northern Ireland.
"United States of America"
or the "United States" or the "U.S.A." each means, unless otherwise specified, the area comprising the 48 contiguous federated states; the federal District of Columbia; Aalaska, Hawaii, Puerto Rico, the U.S. Virgin Islands; American Samoa; the Canal Zone; Guam; Midway and Wake Islands.
United States Department of Defense
means the U.S. departments of the Army, Navy, and Air Force and the U.S. Marine Corps.
Validate
means to stamp or write on the passenger ticket an indication that the passenger ticket has been officially issued by carrier.
West Africa
means points within Africa, comprised of Benin (Dahomey), Cameroon, Cape Verde Islands, Central African Republic, Chad, Congo, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Ivory Coast, Liberia, Mali, Mauritania, Niger, Nigeria, Senegal, Sierra Leone, Togo, and Upper Volta.
Westbound
means travel from a point in Area Nos. 2 or 3 to a point in Area No. 1 via the Atlantic Ocean or travel from a point in Area No. 1 to a point in Area Nos. 2 or 3 via the Pacific Ocean.
Western Hemisphere
means the United States of America, Canada, Greenland, Mexico, Central and South America, Bermuda, Bahamas and the islands of the Caribbean Sea.

Rule 2: Standard Format of Electronic Rules

This category contains the rule title and defines the application of the rule. It will be used to indicate the geographical application of the rule, type of service (first, coach, etc.), type of transportation (one way or round trip), type of journey (single open jaw, round trip, etc.) and applicability for use with joint fares, tour fares and group fares. Provisions for capacity limitations, general rules which are not applicable and miscellaneous information which is not category specific will also appear here. This category will appear with every rule with at least the rule title.


Eligibility

Eligibility (category 1)
This category is used to define the identification requirements and age range for a particular passenger type, if such conditions exist. it is not used to define the actual passenger types, e.g. clergy, military, etc., for a fare class. passenger type information is provided in the fare class application. if this category is not present, the assumption is that there are no eligibility restrictions.


Day/Time (category 2)
This category times and/or days when travel is permitted. The day/time information applies to origins of trips scheduled to depart during that time period. If this category is not present, the assumption is that the fare is available for travel at all times of the day and all days of the week.


Seasonality (category 3)
This category is used to reflect the dates of a specific season or the dates on which a fare is valid. The assumption for applying this category is that a seasonal fare is based on the season of the origin portion of travel. The seasonal level in effect at the origin is used for all subsequent travel regardless of date. If this category is not present, the assumption is that the fare is available every day of the year.


Flight Application (category 4)
This category reflects information regarding the use of a fare on specific flight numbers, types of service (non-stop, multi-stop, etc.), equipment types and travel via points. If may be used to reflect either positive or negative application of the information. If this category is not present, it indicates that there are no flight restrictions for the fare.


Advance Reservations/Ticketing (category 5)

  1. Advance purchase, super advance purchase, group and special excursion (pex) fares and inclusive tour fares must be booked in advance for the entire journey.
  2. Advance purchase, super advance purchase and special excursion (pex) fare tickets must show confirmed reservations for the entire journey.


Minimum Stay (category 6)

  1. The number of days counting from the day of departure, on the first outbound international sector to the earliest day return travel may commence from the last international stopover point (including for this purpose, the point of turnaround).
  2. Waiver on minimum stay provisions are permitted only in the event of death.


Maximum Stay (category 7)
The number of days counting from the day of departure, to the last day return travel may commence from the last stopover point (including for this purpose, the point of turnaround).


Stopovers (category 8)
Stopovers are permitted.


Transfers (category 9)
Where transfers are limited by number, an interline transfer shall be permitted at the point of turnaround/fare construction point; provided that such transfer shall not be counted.


Permitted Combinations (category 10)
Fares used in combination are to be shown separately on the ticket.


Blackout Dates (category 11)
This category is used to define single dates or date ranges when travel is not permitted. the assumption is made that blackouts apply to the scheduled departure time of a flight regardless of the portion of the passenger's travel they represent. if this category is not present, the fare is not subject to blackout dates.


Surcharges (category 12)
This category defines the conditions under which surcharges are applicable and the corresponding charge. The assumption is that there are no surcharges unless this category is present. If restrictions for a fare may be waived or modified based upon payment of a charge, these conditions will be found in either this category or in (category 16), penalties.


Accompanied Travel (category 13)
This category is used as a component of a rule when travel with one or more other passengers is necessary to qualify for a fare. If this category is not present, any passenger may travel alone over the entire routing.


Travel Restrictions (category 14)
This category is used to state specific travel date restrictions. Usually these are the dates when the fare may first be used for travel or after which it may no longer be used. If this category is not present, the fare is available for travel at all times.


Sales Restrictions (category 15)
This category is used to define a fare that is available for sale subject to restrictions based on date, point of sale or similar conditions. the dates are most commonly first and last reservation or ticketing dates. If this category is not present, the fare is available for reservations and ticketing at all times, anywhere and by anyone.


Penalties (category 16)

  1. Cancellation and no-show for inclusive tour fares, no retroactive application of any fare established for use only in conjunction with inclusive tours shall be granted after commencement of travel.
  2. Rebooking and rerouting individual fares: permitted. Group fares: voluntary - not permitted. Involuntary - permitted.


Higher intermediate point (category 17)
It is assumed that the higher intermediate point rule applies. This category is used to negate that assumption when stopovers or connections are made at specific geographic locations.


Ticket endorsements (category 18)
Advance purchase, super advance purchase and special excursion (pex) fare tickets and any subsequent reissue must be annotated: "nonref/apex" or "nonref/pex", as applicable.


Discounts

Children's discounts (category 19)

  1. Children: 50 percent of the applicable adult fare.
  2. Infants: 10 percent of the applicable adult fare.


Tour Conductor Discounts (category 20)
This category is used to provide either specific fare amounts or the information for calculating discount fares for tour conductors. It also specifies accompanying travel requirements travel requirements for the tour conductors traveling at the calculated or specified fare. If this category is not present, the fare is not discountable for tour conductors.


Agent Discounts (category 21)
This category is used to provide either specific fare amounts or the information for calculating discount fares for agents. If also specifies the accompanying travel requirements for agents traveling at the calculated or specified fare. If this category is not present, the fare is not discountable for agents.


All other discounts (category 22)
This category is used to provide the specific fare amounts or the information for calculating discount fares for all passenger types other than children, tour conductors and agents. It also specifies the accompanying travel requirements for the passengers traveling at the calculated or specified fare. If this category is not present, the fare is not discountable for the passenger types that fall into this category.


Miscellaneous Provisions (category 23)
This category is used to specify whether specific fares should or should not be used for construction of unpublished fares, proration, refund calculation, currency adjustments or as proportional fares. The assumption is that fares may be used for any purposes.


(category 24)
Currently not available


(category 25)
Currently not available


Groups

Groups (category 26)

  1. Group Size
    A minimum group size refers to the minimum number of passengers required to form a group which will permit the use of a particular fare. Unless otherwise specified in the fare rule, in order to determine the minimum group size, two children each paying at least 50 percent of the applicable group fare will be counted as one member of the group.
  2. Affinity Groups
    1. The travel group shall be formed from affinity groups, i.e. members or employees of the same association, corporation, company or other legal entity (hereinafter referred to as the "organization") which shall have principal purposes, aims and objectives other than travel, and sufficient affinity existing prior to the application for transportation to distinguish it and set it apart from the general public; provided that no transportation may be offered to an organization:
    2. With respect to the formation of affinity travel groups:
      1. Solicitation shall be limited to personal letters, circulars and telephone calls addressed to members of the organization, to group publications intended solely for members of the organization (or for members of the federation or body to which the organization belongs) and to any other form of solicitation not being public solicitation as defined in (iii) below,
      2. Solicitation shall be effected only by officials of the organization or members of the travel group,
      3. "Public Solicitation" shall be deemed to exist when the group transportation is described, referred to or announced in advertisements or any other writing or by means of public communication, whether paid or unpaid, including but not limited to telephone campaigns, radio, telegraph and television; provided, however, that a statement in public news media, other than advertisement, that could not reasonably be construed as calculated or likely to induce travel as a member of the travel group and which has not been initiated by the organization, any member of the travel group, the carrier or an agent or representative of any of them, shall not be considered public solicitation,
      4. The travel group shall not be gathered directly or indirectly by a person engaged in soliciting or selling transportation services or providing or offering to provide transportation to the general public, provided that the mere ascertainment of the group fare and/or its collection from members of the travel group shall not of itself be deemed to constitute engaging in such acts; provided further that if the organizer of the travel group (hereinafter referred to as "applicant") employs a travel agent to assist in the travel arrangements, such travel agent shall in no way solicit members of the travel group, except that after the party to be transported is formed the travel agent may contact members of such group for the purposes of arranging other travel services in addition to assisting in travel arrangements,
      5. Each member of the travel group shall be a member of the organization at the time of application for the group fare and shall have been such a member for at least six months immediately prior to the date on which the transportation will commence,
      6. The travel group may include the spouse and dependent children of a member of the organization from which the party to be transported is drawn and the parents of a member living in the same household as the member; provided, however, that any such spouse, dependent children or parents are accompanied on the flight by such member unless the member has been compelled to cancel his passage and only if such member's fare is not refunded.
  3. Own Use Groups
    The travel group shall be formed only for use of one person (which expression shall include an individual person or legal entity such as an association, partnership, company or corporation) (hereinafter referred to as "the purchaser"); provided that such purchaser shall not, wholly or partially, directly or indirectly, share the cost of air transportation with other persons interested in obtaining such transportation including the passengers carried. Notwithstanding the foregoing, such cost may have been raised by voluntary contributions, provided that:
    1. The voluntary contributions are not solicited nor obtained solely from the passengers to be carried;
    2. Participation in the travel group is not limited to those actually contributing;
    3. The minimum amount of each person's contribution has not been prescribed by the purchaser; and
    4. Each person to be included in the travel group is selected by the purchaser and for reasons other than such person's request that he be included in the travel group.
  4. Incentive Groups
    The travel group shall be comprised of groups of employees and/or dealers and/or agents (including spouses) of the same business firm(s), corporation(s) or enterprises(s) (excluding non-profit organizations) traveling under an established incentive travel program which rewards the employees, dealers and/or agents for past work or provides an incentive for future activities; provided that:
    1. The incentive travel program shall include air transportation, accommodations, sightseeing, entertainment and other features, the cost of which is borne entirely by such firm/corporation/enterprise and not passed on directly or indirectly to the employees, dealers or agents;
    2. Officials (and spouses) of such firm, corporation or enterprise may be included in the group if they are traveling for the purpose of making awards or officiating in the incentive travel program;
    3. Each member of the incentive group is a member of the organization at the time of application for the group fare.
  5. Documentation
    1. General requirements for all individual and group inclusive tours these must be vouchers specifying sleeping accommodations and any sightseeing or other features of the tour. Such vouchers, including those for ground transportation, must be available for inspection during check-in prior to commencement of outbound transatlantic travel.
    2. Affinity/incentive/non-affinity/own use group requirements
      1. Written application, in the form required, shall provide a full description of the travel desired, the names and total number of passengers, and, where applicable, the affinity/incentive/own use provision under which the travel is being requested, and must be signed by the applicant (the person responsible for the travel arrangements of the group).
      2. The application must be submitted to the issuing carrier (the carrier whose tickets are to be issued) prior to commencement of outbound travel. The deadline for receipt of the application is specified in each particular group travel rule.
      3. Except as otherwise noted, only those passengers listed in the written application may be transported.
      4. Passenger substitution/additions - if name changes and/or additions to the list of participants in the travel group may be made after the written application has been submitted, a statement will appear in this category giving the number of changes and/or additions permitted and the deadline, if any is involved.
      5. Each travel group shall be identified by a definite number (group code) assigned by the carrier.
    3. Group Inclusive Tour Requirements
      1. Written application, in the form required, shall provide the names and total number of passengers and the inclusive tour code number, and be signed by the tour operator or a passenger sales agent (also referred to as the 'travel organizer').
      2. The application must be submitted to the issuing carrier prior to commencement of outbound travel. The deadline for receipt of the application is specified in each particular group travel rule.
      3. Except as otherwise noted, only those passengers listed in the written application may be transported.
      4. Passenger substitutions/additions - if name changes and/or additions to the list of participants in the travel group may be made after the written application has been submitted, a statement will appear in this category giving the number of changes and/or additions permitted and the deadline, if any is involved.


Tours (category 27)

  1. minimum tour price
    1. The minimum selling price of the inclusive tour, normally expressed as the applicable inclusive tour plus a specific dollar amount.
    2. Any increase in the minimum selling price due to extra days of stay en route.
      Note: the term "minimum tour price" (mtp) shall be understood to mean the minimum selling price of the tour per passenger.
  2. Tour features (inclusive tours only)
    Tour features must include:
    1. Except as otherwise noted, the individual inclusive tour must be included in it's published price and appropriate literature, in addition to air transportation, the cost of sleeping or hotel accommodations, plus any other facilities or attractions such as airport transfers, sightseeing, motorcoach trips and car rentals.
    2. Except as otherwise noted, the group inclusive tour must include in it's published price appropriate literature, in addition to air transportation, the cost of airport transfers and sleeping or hotel accommodations for the total duration of the trip, plus other facilities or attractions such as sightseeing, motorcoach trips and car rentals.
  3. Tour literature (inclusive tours only)
    Tour literature must include:
    1. The price of the inclusive tour (air and land prices may be shown separately);
      1. Except as otherwise noted, the individual inclusive tour must be included in it's published price and appropriate literature, in addition to air transportation, the cost of sleeping or hotel accommodations, plus any other facilities or attractions such as airport transfers, sightseeing, motorcoach trips and car rentals.
      2. Except as otherwise noted, the group inclusive tour must include in it's published price appropriate literature, in addition to air transportation, the cost of airport transfers and sleeping or hotel
        Accommodations for the total duration of the trip, plus other facilities or attractions such as sightseeing, motorcoach trips and car rentals.
    2. The inclusive tour code.
  4. Tours must be paid for in full prior to commencement of travel and price of tour features and facilities may not be less than the amount specified in this category of the particular fare rule.


Visit another country (category 28)
This category reflects the requirements to qualify for a visit another country fare, e.g., country of residence, distance from destination country and ticket purchase. If this category is not present, the assumption is that the fare is not a visit another country fare.


Deposits (category 29)
This category indicates if there are deposit requirements to qualify for a fare, e.g., deposit amount, days required prior to ticketing/travel, refund of deposit conditions, and waivers for the deposit requirements. If this category is not present, the assumption is that there are no deposit requirements for the fare.


Rule 4: Restricted Items

  1. Interference with Equipment
    HA does not permit any device or object that may interfere with the normal operations of its equipment on board the aircraft. HA Customer Service Agents and/or Flight Attendants reserve the right to (a) require that you refrain from using, or (b) remove from your possession, the device or object during the flight.
  2. HA reserves the right to refuse to transport certain items, including but not limited to the following:
    1. Camping Stoves and other items
      HA does not accept new, used or partially used camping stoves or any camping device, which may have contained a flammable liquid fuel or other dangerous materials, whether in checked or carryon baggage. In addition, HA does not accept new, used or partially used fuel or gasoline canisters, whether cleaned or not, new or used gas stoves, whether cleaned or not, in checked or carryon baggage.
    2. Restricted Animals
      HA will not accept rodents (i.e., guinea pigs, mice, rats, etc.) rabbits, chickens, roosters, reptiles (i.e., snakes, turtles, etc.) or fish as carryon or checked in baggage system-wide.
    3. Tires
      HA does not accept tires, whether in checked or carryon baggage. For the purpose of this rule, tires are defined as any type of tire, which purpose is to be installed on a road, recreational, or terrain vehicle.
    4. HA will not accept as checked or carryon baggage any article which is listed in the DOT hazardous materials regulations (49 CFR 171-177); the International Civil Aviation Organization Technical Instruction for the Safe Transport of Dangerous Goods by air and/or the IATA Dangerous Goods Regulations (See Rule 190(A)(3) for exception for dry ice).
    5. Spare lithium or lithium-ion batteries must be transported in carry-on baggage only and must be packed as follows:
      1. Loose batteries must be kept away from metal objects, such as coins, keys, jewelry.
  3. HA will refuse to accept the following property to either be carried on or checked in as baggage:
    1. Briefcases and attaché cases installed with alarm devices
    2. Explosives, munitions, fireworks, and flares
    3. Gases such as camping gas (i.e. flammable, non-flammable, and poisonous flammable liquids such as lighter or heating fuels, lighter refills and lighter fluid)
    4. Flammable solids (i.e., as strike anywhere matches and articles which are easily ignited); torch lighters, grill/fireplace lighters, micro-torches, and lighters with unabsorbed liquid.
      Exception: One book of safety matches (book matches) OR one lighter (gas or absorbed liquid) may be carried in the aircraft cabin (either on your person or in your carry-on baggage).
      Note: No matches and lighters (unless the lighter complies with the special exception for specific, approved containers) are allowed in checked baggage.
    5. Substances liable to spontaneous combustion
    6. Substances which on contact with water emit flammable gases
    7. Oxidizing substances - i.e. such as mercury
    8. Acids, alkalis, and wet cell batteries except as provided in Rule 195
    9. Magnetized materials
    10. Paints - any water or oil based paints except artist’s paints for personal use
      Exception: Artist’s paint for personal use will be accepted in carry on baggage only. A material safety data sheet (MSDS) for each brand/type of tube of paint must be provided to HA. Compliance to all TSA regulations is required.
    11. Any internal combustion engine, including but not limited to chainsaws
    12. Individual food heater pouches which contain potassium permanganate (approximately 15 grams) which are hermetically sealed, and vacuum packed as they are considered as an "OXIDIZER (CLASS 5.1), Packing Group II."
    13. Hand/Toe Warmers considered as an “EMT”.
    14. Styrofoam containers (unless packed inside an outer container or box)
    15. Light bulbs – All types
    16. Self-defense spray including but not limited to pepper spray and mace.
    17. Segway®-Human Transporters (HT), except when used as assistive devices
    18. All self-heating beverage containers.
    19. Fermented fish sauces of all types regardless of packaging.
    20. Swingless golf clubs.
    21. Personal Air Purifiers and powered air filtration systems are restricted from use while onboard aircraft.
    22. Vaccinations of any kind for medical or research facility use
    23. Any item that may be a corrosive substance or, in the opinion of HA, may cause damage to the aircraft
    24. Use of electronic smoking devices such as electronic cigarettes, cigars, and pipes, is prohibited onboard aircraft.
    25. Electro-shock weapons such as Tasers which contain dangerous goods such as explosives, compressed gases, lithium batteries, etc. are prohibited in carry-on baggage or checked baggage or on the person.
    26. Personal compressed oxygen cannisters, canned oxygen, recreational oxygen, and flavored oxygen are prohibited from carriage onboard by passengers or crewmembers.
  4. HA will refuse to accept any item or property for carriage either as carry-on or as checked in baggage that is deemed unacceptable by TSA.
    Note: HA will not allow any liquids, gels or aerosols to be carried on to any HA flight whether hand carried or in carryon baggage in accordance with TSA prohibited items list, with exceptions that may be found on the TSA website at www.tsa.gov.
  5. HA will refuse to accept any item or property for carriage either as carry-on or as checked in baggage which may be in violation of any federal or state governmental regulation.
  6. HA has the right to refuse carriage of any animal deemed by HA to pose a potential health risk to other passengers on a flight.
  7. Confiscated Items
    HA will not be liable or responsible for any items confiscated or damaged by TSA or removed from baggage by HA based on this Rule. For items confiscated by TSA, passengers must contact TSA directly for information regarding claim procedures.

Rule 5: Application of Tariff

  1. General
    1. This tariff shall apply to carriage of passengers and baggage, and to all services incidental thereto, performed by HA under local fares, rates and charges and by HA in conjunction with other participating carriers under joint fares, rates and charges contained in tariffs which make specific reference to this tariff for governing rules, regulations and conditions of carriage.
    2. Where HA is specifically named in any rule contained herein such rule applies to local carriage via HA and to carriage via HA in conjunction with other participating carriers named in such rule.
    3. Except as otherwise provided, charges or monetary amounts shown herein in dollars or cents are stated in terms of lawful U.S. currency. Charges or monetary amounts are also stated in terms of lawful Canadian currency whenever so indicated directly in connection therewith.
    4. International transportation shall be subject to the rules relating to liability established by, and to all other provisions of the convention for the unification of certain rules relating to international transportation by air, signed at Warsaw, October 12, 1929, or such convention as amended, whichever may be applicable to the transportation hereunder. Any provision of these rules which is inconsistent with any provision of said convention shall, to that extent, but only to that extent, be inapplicable to international transportation.

      Note: rules stating any limitation on, or condition relating to, the liability of carriers for personal injury or death are not permitted to be included in tariffs filed pursuant to the laws of the United States, except to the extent provided in Rule 55(b)(1). Any such limitation or condition in any rule herein is not a part of this tariff, except to the extent provided in Rule 55(b)(1) filed with the Civil Aeronautics Board of the United States. Nothing in this tariff modifies or waives any provision of the convention.
    5. Except as otherwise provided below, fare rule provisions, local or joint fares, including arbitraries contained in the on-line tariff database maintained by airline tariff publishing company, agent on behalf of ha are considered to be part of this tariff.
  2. Gratuitous Carriage
    With respect to gratuitous carriage, carrier reserves the right to exclude the application of all or any part of this tariff.
  3. Change Without Notice
    Except as may be required by applicable laws, government regulations, orders and requirements, carrier's rules, regulations and conditions of carriage are subject to change without notice; provided, that no such change shall apply to a contract of carriage after the carriage has commenced.
  4. Effective Rules, Fares and Charges
    All carriage of passengers and/or baggage shall be subject to the carrier's rules, regulations, and tariffs in effect on the date of commencement of carriage covered by the first flight coupon of the ticket.
    1. When the fares or charges collected are not the applicable fares or charges, the difference will be refunded to or collected from the passenger as may be appropriate.
    2. If after a ticket has been issued and before any portion thereof has been used, either a decrease in the fares or charges applicable to the transportation shown on the ticket becomes effective, or a new fare for which the passenger can qualify is added between the points shown on the ticket, the amount of the difference in fares will be provided only in the form of a transportation credit, provided:
      1. There is no change in origin, destination, stopover points, flights, dates shown on the original ticket, or on any ticket issued in exchange for the original ticket.
      2. Subsequent to the decrease in fares or charges or the addition of a new fare, all conditions of the decrease fares or charges of the new fare are met, including booking code and advance reservations and ticketing requirements.
      3. This rule will only apply to tickets purchased through Hawaiian Airlines Reservations Department or sold on Hawaiian Airlines Web Site HawaiianAir.com, and does not apply to fares purchased as part of travel packages.
      4. An administrative service charge of USD $40.00 will apply for all tickets presented for one-time exchange.

      Exception: (applicable only for local and joint transportation originating in Area l or in Micronesia.) no increase will be collected in cases where the ticket has been issued prior to the effective date of a tariff containing an increase in the applicable fare, effected through a change in fare level, a change in conditions governing the fare, or a cancellation of the fare itself, provided:
      1. The originating international flight coupon of the ticket was issued for a specific flight at the fare contained in a tariff lawfully in effect on the date of ticket issuance (determined by the validation stamped or imprinted on the ticket.
      2. The originating international flight shown on the ticket is not voluntarily changed at the passenger's request subsequent to the effective date of any increase in the applicable fare.
      3. Flights other than the originating international flight are not voluntarily changed to reflect a revised routing via which the original fare charged would not have been applicable.
      4. This provision shall apply only to the passenger to whom the ticket was originally issued.
  5. Percentage of Fares or Charges
    When rules or provisions in this tariff, or tariffs governed hereby, provide for the application of fares and charges based upon percentages of other fares and charges, such proportionate fares and charges will be determined in accordance with the percentage conversion table of this tariff.
  6. Reference to tariffs, pages, rules, items and notes are continuous and include revisions, supplements thereto and reissues thereof.
  7. No employee of the carrier has the authority to alter, modify or waive any provision of the contract of carriage or of this tariff. Carrier appointed agents and representatives are only authorized to sell tickets for air transportation pursuant to approved fares, rules and regulations of carrier. This rule supersedes any conflicting provision contained in the contract of carriage.
  8. Overriding law (applicable for transportation to, from, or via a point(s) outside the U.S.A.) insofar as any provision contained or referred to in the ticket or in this tariff may be contrary to mandatory law, government regulations, orders, or requirements, such provision shall remain applicable to the extent that it is not over-ridden thereby. The invalidity of any provision shall not affect any other part.
  9. Misfiled Fares
    HA, as a policy, does not file nor intend to offer/file tickets priced at zero or near zero. Essentially, such fares do not make any economic sense. We have introduced warning mechanisms to try to prevent such occurrences; however, occasionally fares such as these mistakenly get loaded into computer reservation systems that are not controlled by HA. Agents/customers should be aware that in these circumstances they are not allowed to ticket at these fares and HA will not honor fares of zero or near zero value. In the event a zero or near zero fare is ticketed inadvertently, HA will void such ticket and may choose to waive, in its sole discretion, certain rules or restrictions of existing published fares as a gesture of good will.
  10. HA reserves the right to charge the passenger for reimbursement of repair and/or cleaning costs incurred as a result of actions by that passenger during transport on HA.

Rule 6: Classes of Service

  1. First Class Service
    1. First class service is provided to passengers paying the first class fares for transportation in the first class section of flights designated as first class and economy class in carrier's general schedules.
    2. The first class section will be located in the forward most portion of the aircraft.
    3. Passengers seated in the first class service section will (when flights times permit) be afforded in-flight amenities such as complimentary meals and beverages (including cocktails, beer or wine) and complimentary use of headsets for audio/visual entertainment (where such feature is provided in-flight.)
  2. Economy Class Service
    1. Economy class service is provided to passengers paying economy class fares for transportation in the economy class section of combination class aircraft operated with first class and economy class in carrier's general schedules.
    2. The economy class section will be located immediately behind the first class section.
    3. Passengers seated in the economy class section will (when flight times permit) be afforded in-flight amenities such as complimentary meals and beverages (excluding cocktails, beer or wine) and will be offered headsets for rental for audio/visual entertainment (when such feature is provided in flight.)

Rule 10: Special Airport Lounge Facilities

HAWAIIAN PREMIER CLUB
  1. HA offers special airport passenger lounge facilities which are available for use by its "Premier Club" members, Pualani Gold, Pualani Platinum and other persons, at locations and under conditions described below:

    HNL/KOA/ITO/OGG/LIH/LAX
  2. Eligibility for Premier Club annual membership is based on:
    1. 40,000 miles from "HawaiianMiles" Frequent Traveler account or USD 299.00 for new annual membership, which includes those who reactivate a membership after it expires.
    2. 35,000 miles from a “HawaiianMiles” Frequent Travel account or USD 249.00 for existing members who renew before their annual membership expires.
  3. Use of lounge facilities is restricted to members with the following exceptions:
    1. Guests accompanied by a Premier Club member; Note: No more than two (2) guests per member will be allowed.
    2. Passengers holding First Class tickets;
    3. Passengers holding invitation cards issued by authorized HA management personnel; and
    4. Executives of other airlines holding special travel authority cards issued by HA.

Note: HA will admit non-member passengers when, due to special circumstances, it becomes necessary to provide such service.

All posted and applicable Premier Club rules apply and are subject to change without notice. HA, at its discretion, reserves the right to refuse any person entry to the Premier Club.


Rule 25: Refusal to Transport - Limitations of Carrier

Carrier will refuse to transport, or will remove any passenger at any point for any of the following reasons:

  1. Government request or regulations - whenever such action is necessary to comply with any government regulation, or to comply with any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond its control (including but without limitation, acts of god, force majeure, strikes, civil commotions, embargoes, wars, hostilities or disturbances) actual, threatened or reported.
  2. Search of passenger or property - when a passenger refuses to permit search of his person or property for explosives or a concealed, deadly or dangerous weapon or article.
  3. Proof of identity - when a passenger refuses on request to produce positive identification.
    Note: carrier shall have the right, but shall not be obligated, to require positive identification of persons purchasing tickets and/or presenting a ticket(s) for the purpose of boarding aircraft.
  4. Across international boundaries - when a passenger is traveling across any international boundary if:
    1. The travel documents of such passenger are not in order;
    2. For any reason, such passenger's embarkation from, transit through, or entry into any country from, through, or to which such passenger desires transportation would be unlawful; or
    3. Such passenger fails or refuses to comply with the rules and regulations of the carrier.
  5. Passenger's Conduct
    1. In the following categories refusal or removal of passengers may be necessary for the comfort and safety of themselves or other passengers:
      1. Persons whose conduct is disorderly, abusive or violent;
      2. Persons who are barefoot;
      3. Persons who are unable to sit in the seat with the seatbelt fastened;
      4. Persons who appear to be intoxicated or under the influence of drugs;
      5. Persons with a communicable disease or infection which has been determined, by the U.S. Surgeon General, the Center for Disease Control, or other federal health authority to other persons in the course of a flight. The carrier will accept such qualified handicapped individual if presented with a medical certificate from the passenger's physician saying that the disease or infection would not, under present conditions, be communicable to other persons during the course of a flight and dated within ten (10) days of the date of the flight for which it is presented;
      6. Cancelled
      7. Persons who are mentally deranged or mentally incapacitated; however, the carrier will accept escorted mental patients under the following conditions:
        1. The requesting medical authority furnishes assurance, in writing, that an escorted mental patient can be transported safely.
        2. Only one escorted mental patient will be permitted on a flight.
        3. Cancelled
        4. Acceptance is for online travel only.
        5. (aa) the escort assures that:
          1. The escorted passenger will be accompanied at all times.
          2. The escorted passenger does not possess or have access to articles that could be used as deadly or dangerous weapons.
          3. The escort has adequate restraining devices if needed.

          (bb) the transportation of escorted mental patients must be in compliance with the following specific procedures:
          1. Escorted mental patients will be boarded first and deplaned last. They will be seated in the rear-most available seats with the escort seated between the escorted passenger and the aisle. Escorted mental patients will not be seated in a row with, behind, or forward of a window exit, or in a row with, or opposite, a door exit.
          2. Escorted mental patients will be restrained from moving about aloft or on the ground. The passenger will not be allowed to smoke and escort must ensure that all matches are removed from the passenger before boarding.
          3. No food, beverage or metal eating utensils will be provided the escorted passenger unless specifically authorized by the escort. Neither the escort nor the escorted passenger will be served, nor will they drink, alcoholic beverages while on board the aircraft.
      8. Persons who wear or have on or about their person concealed or unconcealed deadly or dangerous weapons; provided, however, that carrier will carry passengers who meet the qualifications and conditions established in F.A.R. 108.11;
      9. Manacled persons in custody of law enforcement personnel or persons who have resisted or may reasonably be believed to be capable of resisting escorts;
      10. Cancelled
      11. Cancelled
      12. Persons who have misrepresented a condition which becomes evident upon arrival at the airport, and the condition is unacceptable for passage;
    2. Carrier may refuse to transport or may remove at any point any passenger whose behavior is interfering or has interfered with the safety or comfort of any other passenger or any crew member. Passengers shall discontinue any such behavior immediately upon the request of a crew member.
  6. Passenger's conduct or condition carrier will refuse to transport or will remove at any point any passenger whose conduct, status, age, or mental or physical condition is such as to render him incapable of caring for himself without assistance, unless:
    1. He is accompanied by an attendant who will be responsible for caring for him en route; and
    2. With the care of such attendant, he will not require unreasonable attention or assistance from carrier personnel.
      Note: lifting of such passenger to/from a cabin seat shall be defined as unreasonable assistance and shall be the responsibility of the attendant(s) as arranged by the passenger at his expense.
    3. In the case of pregnant passenger ha will not transport a passenger expecting delivery within 7 days unless a doctor's certificate is provided dated within 72 hours of departure stating that the doctor has examined and has found her to be physically fit for transportation.
    4. Conditions for acceptance of a qualified handicapped individual
      1. Reservations: forty-eight (48) hours notice and one (1) hour advance check-in be required for oxygen, stretchers, incubator, hook-up to power supply: groups of ten (10) or more handicapped people, and hazardous material packaging for wheelchair battery. Definitions: Handicapped individual - means any individual who has a physical or mental impairment that substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such an impairment. Qualified handicapped individual - is defined as a handicapped individual who validly obtains a ticket, comes to the airport for the flight and meets nondiscriminatory contract of carriage requirements that apply to everyone.
      2. Attendants - ha may require that a qualified handicapped individual meeting any of the following criteria travel with an attendant as a condition of being provided air transportation, if the carrier determines that an attendant is essential for safety:
        1. A person traveling in a stretcher or incubator. The attendants for such a person must be capable of attending to the passenger's in-flight medical needs;
        2. A person who, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from carrier personnel, including the required safety briefing;
        3. A person with a mobility impairment so severe that the person is unable to assist in his or her own evacuation of the aircraft;
        4. A person who has both severe hearing and severe vision impairments if the person cannot establish some means of communication with carrier personnel, adequate to permit transmission of the required safety briefing.
        5. If HA determines that a person meeting the criteria of paragraph (b)(iii) or (b)(iv), must travel with an attendant, contrary to the individuals self-assessment that he or she is capable of traveling independently, HA shall not charge for the transportation of the attendant.
      3. Provisions of Services
        1. HA shall provide assistance required by or on behalf of qualified handicapped individuals, or offered by HA personnel and accepted by qualified handicapped individuals:

          (aa) in enplaning and deplaning and assist in making flight connections and transportation between gates.

          (bb) within the aircraft cabin:
          1. Assist in moving to and from seats, as part of the enplaning processes;
          2. Assistance in preparation for eating, such as opening packages and identifying food;
          3. If there is an on-board wheelchair on the aircraft, assistance with the use of the on-board wheelchair to enable the person to move to and from a lavatory;
          4. Assistance to a semi-ambulatory person in moving to and from the lavatory, not involving lifting or carrying the person; or assistance in loading and retrieving carry-on items, including mobility aids ad other assistance devices stowed on board.
        2. HA shall not provide extensive special assistance to qualified handicapped individuals. Special assistance includes the following activities:

          (aa) assistance in actual eating;

          (bb) assistance within the restroom or assistance at the passenger's seat with elimination functions;

          (cc) provision of medical services.
  7. Recourse of Passenger
    The sole recourse of any person so refused carriage or removed en route for any reason specified in the foregoing paragraphs shall be recovery of the refund value of the unused portion of his ticket from the carrier so refusing or removing, as provided in Rule 90(d).
  8. Carriage of Children
    Carriage of unaccompanied children ha will not accept unaccompanied children under 16 years of age. A child will be considered unaccompanied if not accompanied on all legs of travel with a passenger at least 16 years of age.
  9. Escort Service
    For the purpose of this rule, escort service means that HA will provide supervision for the child from the time of boarding until the child is met at the stopover point or destination.



Rule 35: Passenger Expenses En Route

  1. Meals, Hotel Accommodations, Ground Transportation and Transit Taxes
    1. If food is provided, it is provided at no charge.
    2. Hotel expenses, charges for ground transportation service (except as provided in Rule 31), meals other than those served aloft, airport service charges and transit taxes are not included in passenger fares.
      1. At any scheduled stopping point on a single carrier through-flight; or
      2. At any points where carrier's flight connects with another of its flights, or with the flight of another carrier, provided that:
        1. A through-service exists between two point between which such connecting service operates and that the fare for the same class of service via such connecting service is the same as or greater than that for the through-service; and
        2. The passenger, before arrival at the connecting points, is ticketed or holds confirmed space out of such connecting point; and
        3. Such expenses shall not be assumed beyond the departure of the next scheduled connection for the carrier in the class of service for which the passenger is ticketed an on which space is available, or beyond 24 hours after arrival at the connecting point whichever is earlier; where there is no onward flight of the carrier scheduled to depart within such 24 hour period, such expenses may be absorbed only for 24 hours after arrival at the connecting point, and where there is an onward flight of the carrier scheduled to depart within such 24 hour period by the passenger does not depart from such connecting point within 24 hours no such expense will be absorbed.
        4. The passenger does not stop over and is not ticketed to stop over at the connecting point.
          Exception: this rule does not apply at connecting points in the U.S.A. or Canada for passengers originating in, destined to, or having their point of turnaround in that area.
  2. Hotel Reservations
    When requested by passenger, carrier will make application on their behalf for hotel reservations, but the availability thereof is not guaranteed. All expenses incurred by carrier in arranging, or attempting to arrange for reservations will be chargeable to passengers.
  3. Arrangement Made by Carrier
    In making arrangement for hotel or other housing and board accommodations for passengers or for excursion trips on the ground or other similar arrangements whether or not the cost of such arrangements is for the account of carrier, carrier acts only as agent for the passenger and carrier is not liable for loss, damage or expense of any nature whatsoever incurred by the passenger as a result of or in connection with the use by the passenger of such accommodation or the denial of the use thereof to the passenger by any other person, company or agency.



Rule 40: Taxes

Any tax or other charge imposed by government authority and collectable from a passenger will be in addition to the published fares and charges, except that transit taxes at connecting points may be absorbed under the conditions indicated in rule 35, paragraph (a)(2)(a) and (b), provided also that such transit tax is not applicable to such through service.


Rule 45: Administrative Formalities - Passports, Visas, and Tourist Cards

  1. Compliance with regulations
    The passenger shall comply with all laws, regulations, orders, demands, or travel requirements of countries to be flown from, into, or over, and with all rules, regulations, and instructions of carrier. carrier shall not be liable for any aid or information given by any agent or employee of carrier to any passenger in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements, or instructions, whether given orally, in writing, or otherwise, or for the consequences to any passenger resulting from his failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements, or instructions.
  2. Passports and Visas
    1. Each passenger desiring transportation across any international boundary will be responsible for obtaining all necessary travel documents and for complying with all government travel requirements. The passenger must present all exit, entry and other documents required by the laws, and, unless applicable laws provide otherwise, shall indemnify the carrier for any loss, damage, or expense suffered or incurred by such carrier by reason of such passenger's failure to do so. Carrier is not liable to the passenger for loss or expense due to the passenger's failure to comply with this provision. Carrier reserves the right to refuse carriage to any passenger who has not complied with applicable laws, regulations, orders, demands, or requirements or whose documents are not complete. No carrier shall be liable for any aid or information given by any agent or employee of such carrier to any passenger in connection with obtaining such documents or complying with such laws, whether given orally or in writing or otherwise.
    2. Subject to applicable laws and regulations, the passenger agrees to pay the applicable fare whenever carrier, on government order, is required to return a passenger to his point of origin or elsewhere due to the passenger's inadmissibility into or deportation from a country, whether of transit or of destination. The fare applicable will be the fare that would have been applicable had the original ticket designated the revised destination on the new ticket. Any difference between the fare so applicable and the fare paid by the passenger will be collected from or refunded to the passenger as the case may be. Carrier may apply to the payment of such fares any funds paid by the passenger to carrier for unused carriage, or any funds of the passenger in the possession of carrier. The fare collected for carriage to the point of refusal or deportation will not be refunded by the carrier, unless the law of such country requires that such fare be refunded.
  3. Customs Inspection
    If required, the passenger must attend inspection of his baggage, checked or unchecked, by customs or other government officials. Carrier accepts no responsibility toward the passenger if the latter fails to observe this condition. If damage is caused to carrier because of the passenger's failure to observe this condition, the passenger shall indemnify carrier therefor.
  4. Government Regulation
    No liability shall attach to carrier if carrier in good faith determines that what it understands to be applicable law, government regulation, demand, order or requirement, requires that it refuse and it does refuse to carry a passenger.
  5. Electronic System for Travel Authorization (ESTA) for Visa Waiver Countries
    Effective Jan 12, 2009, if you are travelling to the U.S. under the Visa Waiver Program, you will be required to obtain an Electronic Travel Authorization to board the aircraft.
    You should apply for an Electronic Travel Authorization (ESTA) if you are from a country that participates in the Visa Waiver Program. View the list of eligible countries participating in the Visa Waiver program.
    You can view more information about the ESTA program or apply for Electronic Travel Authorization.



Rule 50: Oxygen

  1. PORTABLE OXYGEN CONCENTRATOR (POC)
    HA will accept POCs that have been approved by the FAA for use in the cabin and by HA for use on its flights.
    1. HA will accept the following POCs onboard its flights so long as the POC has a label attached indicating that is has been approved for use on the aircraft:
      1. AirSep FreeStyle
      2. AirSep LifeStyle
      3. DeVilbiss Healthcare iGo
      4. Inogen One G2
      5. Delphi RS-00400
      6. Inova Labs Lifechoice
      7. Invacare SOLO2
      8. Invacare XPO2
      9. Oxlife Independence Oxygen Concentrator
      10. Oxus RS-00400
      11. Respironics "EverGo"
      12. Airsep Focus
      13. Airsep Freestyle 5
      14. Inogen One G3
      15. Inova Labs LifeChoice Activox
      16. Philips Respironics Simply Go
      17. Precision Medical Easy Pulse
      18. SeQual Technologies SAROS
      19. Inogen One
      20. International Biophysics LifeChoice
      21. SeQual Eclipse
      22. SeQual eQuinox Oxygen System (model 4000)
      23. SeQual Oxywell Oxygen System (model 4000)
      24. VBOX Trooper Oxygen Concentrator

      Customers may bring personally owned approved POCs on board or those provided by a medical supply service as long as the requirements in paragraph A.2 are met.
    2. Requirements for use of POCs on HA aircraft:
      1. 48 hours advance notice and one hour check-in before the check-in time for the general public is required for passenger’s using his/her own POC.
      2. Customer is required to have in their possession a written statement from their attending physician dated within thirty (30) days of departure point that includes:
        1. Passenger’s ability to travel
        2. Verification that the passenger is able to see and hear alarms and respond appropriately; AND
        3. Verification of when the oxygen will be required; i.e. for the duration of the trip or a portion of the trip; AND
        4. Prescribed oxygen flow rate identified in litres per minute (LPM) plus any additional information required.
      3. The POC must be labeled by the manufacturer to reflect that it has been tested to meet applicable FAA requirements for medical portable electronic devices.
      4. The POC must not cause interference with the electrical, navigation or communication equipment on the aircraft on which the device is to be used.
      5. Customer must ensure that there is sufficient number of charged batteries for the duration of the flight, plus any unanticipated delays. In order to determine how many batteries to travel with, customers should consider the posted flight time from departure to arrival, plus fifty percent (50%). Extra batteries must be packaged individually to protect from short-circuiting and physical damage. Batteries protected from short-circuit include batteries with recessed battery terminals and batteries packaged so that the battery terminals do not contact metal objects. Extra batteries must be packaged to meet standard packaging guidelines. Extra batteries shall be carried onboard the aircraft.
      6. Customer must ensure that the POC is free of oil, grease, or other petroleum products, and is in good condition and free of damage or other signs of excessive wear or abuse. Verification of appropriate maintenance of the POC must be provided by the passenger upon request.
      7. During taxi and takeoff or landing, the POC must be properly stowed under the seat in front of the user or in the overhead bin. If the customer is using the device during taxi, take-off, and landing, the customer must be seated so that the device does not restrict any customer’s access to an exit or the aisle. POCs may not be used when seated at an exit row or bulkhead seat.
      8. Customer may use the POC while moving about the cabin as long as the "Fasten Seat Belt" sign is not illuminated.
      9. Passenger is restricted from using any power outlet onboard the aircraft.
      10. If the POC is to be carried onboard the aircraft as carry-on baggage and is not intended to be used in flight, the POCs must be empty and free of pressure, if applicable. The battery must also be removed and packaged separately, unless the unit has at least two effective protective features to prevent accidental operation.
    3. RESTRICTED ITEMS: The following items are not permitted on board any HA aircraft:
      1. Personal oxygen systems containing liquid oxygen, including transportation of the device in the cabin or checked baggage;
      2. The use of a satellite conserver in conjunction with the POC.
    4. POCs and spare batteries, as well as carry cases, are considered by HA to be assistive devices and will not be counted toward the one carry-on baggage or personal item allowance.
    5. Passenger may be required to be assessed and cleared for prescreening or fit to fly evaluation.
  2. PRE-PLANNED OXYGEN SERVICE
    Hawaiian Airlines will provide on-line in-flight supplemental oxygen service for travel within the State of Hawaii for requests made by the Hawaii Department of Human Services MedQuest Division ONLY for medical transport as follows:
    1. The transport coordinator will be required to give HA at least 48 hours advance notice that in-flight oxygen will be needed. Passenger will be required to be assessed and cleared for prescreening or fit to fly evaluation.
    2. A physician’s statement which includes the oxygen flow rate available as follows:
      Minimum: 2 litres per minute
      Maximum: 6 litres per minute
    3. The charge for supplemental oxygen is $75.00USD per bottle per passenger if administered with nasal cannula. If oxygen is administered with a mask, the charge will be $175USD per bottle per passenger. This charge is non-refundable, whether used or unused, and is not subject to any discounts.
    4. For Pediatric Use: Supplemental oxygen is available for pediatric use based on administration by the blow-by method only. HA will require a written statement from the passenger’s attending physician, dated within thirty (30) days of departure point, that the passenger accompanying the child is certified or trained in the blow-by method and is responsible for the administration of the prescribed blow-by oxygen (travel will be denied if there is no written statement to that effect at the time of check-in). HA will not be liable for the administration of or any injury caused by the administration of oxygen to a child.
    5. In-flight oxygen service will not be provided on code share service.

Rule 55: Liability of Carriers

ADVICE TO INTERNATIONAL PASSENGERS ON CARRIER LIABILITY
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof within a country. For such passengers, the treaty, including special contracts of carriage embodied in applicable tariffs, governs and may limit the liability of the carrier in respect of death or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
  1. For the purpose of all international carriage, Hawaiian’s liability shall be governed by this Rule 55. This Rule 55 incorporates the applicable portions of the Warsaw Convention, 1929, the Warsaw Convention as amended at the Hague, 1955 and by Protocol No. 4 of Montreal (collectively, “Warsaw Convention”) and the Montreal Convention, 1999, as agreed to in the Implementing Provisions Agreement under the Warsaw and Montreal Conventions and approved by the United States Department of Transportation Order 2009-12-20, which shall supersede and prevail over any provisions of this tariff which may be inconsistent with those rules.

    Successive Carriers
    Carriage to be performed under one ticket or under a ticket and any conjunction ticket issued in connection therewith by several successive carriers, with the knowledge and consent of the subsequent carrier, is regarded as a single operation.
  2. Laws and Provisions Applicable
    1. The carrier shall be liable under Article 17 of the Warsaw Convention or Montreal Convention, whichever may apply, for recoverable compensatory damages sustained in the case of death or bodily injury of a passenger, as provided in the following paragraphs:
      1. The carrier shall not be able to exclude or limit its liability for damages not exceeding 113,100 special drawing rights (SDRs).
      2. The carrier shall not be liable for damages to the extent that they exceed 113,100 SDRs for each passenger if the carrier proves that:
        1. such damage was not due to the negligence or other wrongful act or omission of the carrier or its servants or agents; or
        2. such damage was solely due to the negligence or other wrongful act or omission of a third party.
      3. Except as otherwise provided, the carrier reserves all defenses and limitations available under the Warsaw Convention or the Montreal Convention, whichever may apply to such claims including, but not limited to, the exoneration defense of Article 21 of the Warsaw Convention and Article 20 of the Montreal Convention, except that the carrier shall not invoke Articles 20 and 22(1) of the Warsaw Convention in a manner inconsistent with paragraphs (1) and (2) hereof.
      4. With respect to third parties, the carrier reserves all rights of recourse against any other person, including without limitation, rights of contribution and indemnity.
      5. The carrier agrees that, subject to applicable law, recoverable compensatory damages for such claims may be determined by reference to the laws of the country of the domicile or permanent residence of the passenger.
    2. In cases of bodily injury or death, the carrier shall make an advance payment where the carrier determines it is necessary to meet the immediate economic needs of, and hardship suffered by, a passenger as provided in the following paragraphs:
      1. Unless a dispute arises over the identity of the person to whom an advance payment shall be made, the carrier shall, without delay, make the advance payment to the passenger in an amount or amounts determined by the carrier in its sole discretion. In the event of death of a passenger, the amount of the advance payment shall not be less than 16,000 SDRs, which shall be paid to a representative of the passenger's next of kin eligible to receive such advance payment as determined by the carrier in its sole discretion.
      2. The carrier shall make the advance payment as an advance against the carrier's liability under the Warsaw Convention, or the Montreal Convention, whichever may apply. An advance payment shall not constitute recognition of liability. An advance payment shall be offset against, or deducted from the payment of, any settlement or judgment with respect to any claim for compensation on behalf of the passenger.
      3. The carrier, in making an advance payment, does not waive any rights, defenses, or limitations available under the Warsaw Convention, or the Montreal Convention, whichever may apply, to any claim, nor shall acceptance of an advance payment constitute a release of any claim, whatsoever, by any person.
      4. The carrier, in making an advance payment, preserves its right to seek contribution or indemnity from any other person for such payment, which shall not be deemed to be a voluntary contribution or contractual payment on the part of the carrier.
      5. The carrier may recover an advance payment from any person where it is proven that the carrier is not liable for any damage sustained by the passenger, or where it is proven that the person was not entitled to receive the payment, or where and to the extent that it is proven that the person who received the advance payment caused, or contributed to, the damage.
    3. The carrier shall be liable for damage occasioned by delay in the carriage of passengers by air, as provided in the following paragraphs:
      1. The carrier shall not be liable if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage, or that it was impossible for it or them to take such measures.
      2. Airport, air traffic control, security, and other facilities or personnel, whether public or private, not under the control and direction of the carrier are not servants or agents of the carrier, and the carrier is not liable to the extent the delay is caused by these kinds of facilities or personnel.
      3. Damages occasioned by delay are subject to the terms, limitations and defenses set forth in the Warsaw Convention and the Montreal Convention, whichever may apply. They include foreseeable compensatory damages sustained by a passenger and do not include mental injury damages.
      4. The carrier reserves all defenses and limitations available under the Warsaw Convention or the Montreal Convention, whichever may apply to claims for damage occasioned by delay, including, but not limited to, the exoneration defense of Article 21 of the Warsaw Convention and Article 20 of the Montreal Convention. Under the Montreal Convention, the liability of the carrier for damage caused by delay is limited to 4,694 SDR per passenger. The limits of liability shall not apply in cases described in Article 25 of the Warsaw Convention or Article 22 (5) of the Montreal Convention, whichever may apply.
    4. The carrier is liable for damages sustained in the case of destruction or loss of, damage to, or delay of checked and unchecked baggage, as provided in the following paragraphs:
      1. Except as provided below, the liability of the carrier is limited to 1,131 Special Drawing Rights for each passenger in the case of destruction, loss, damage, or delay of baggage, whether checked or unchecked, under the baggage liability limits of the Montreal Convention. Unless the passenger proves otherwise:
        1. all baggage checked by a passenger shall be considered to be the property of that passenger;
        2. a particular piece of baggage, checked or unchecked, shall not be considered to be the property of more than one passenger; and
        3. unchecked baggage, including personal items, shall be considered to be the property of the passenger in possession of the baggage at the time of embarkation.
      2. If a passenger makes, at the time checked baggage is handed to the carrier, a special declaration of interest and has paid has paid a supplementary sum, if applicable, (such as an Excess Value Charge pursuant to Rule 125), the carrier will be liable for destruction, loss, damage, or delay of such checked baggage in an amount not exceeding the declared amount, unless the carrier proves that the declared amount is greater than the passenger's actual interest in delivery at the destination.
      3. In the case of unchecked baggage, the carrier is liable only to the extent the damage resulted from its fault, or that of its servants or agents.
      4. The carrier is not liable for destruction, loss, damage, or delay of baggage not in the charge of the carrier, including baggage undergoing security inspections or measures not under the control and direction of the carrier.
      5. The carrier reserves all defenses and limitations available under the Montreal Convention including, but not limited to, Article 19 of the Montreal Convention and Article 20 of the Montreal Convention. The limits of liability shall not apply in cases described in Article 22 (5) of the Montreal Convention.
  3. Limitation of Liability
    Except as the applicable Convention or other applicable law may otherwise require:
    1. Carrier is not liable for any death, injury, delay, loss, or other damage of whatsoever nature (hereinafter in this tariff collectively referred to as "damage") to passengers or unchecked baggage arising out of or in connection with carriage or other services performed by carrier incidental thereto, unless such damage is caused by the negligence of carrier. Assistance rendered to the passenger by carrier's employees in loading, unloading, or transshipping baggage shall be considered as gratuitous service to the passenger. Carrier is not liable for damage to such unchecked baggage incurred during, or as a result of such service, irrespective of the negligence of carrier's employees.
    2. Carrier is not liable for any damage directly and solely arising out of its compliance with any laws, government regulations, orders, or requirements or from failure of passenger to comply with same, or out of any cause beyond carrier's control.
    3. In no case shall the carrier's liability exceed the actual loss suffered by the passenger. All claims are subject to proof of amount of loss.
    4. The carrier may refuse to accept any articles that do not constitute baggage as such term is defined herein, but if delivered to and received by carrier, such articles shall be deemed to be within the baggage valuation and limit of liability, and shall be subject to the published rates and charges of carrier.
      1. liability of carrier for damages shall be limited to occurrences on its own line, except in the case of checked baggage as to which the passenger also has a right of action against the first or last carrier.
      2. a carrier issuing a ticket or checking baggage for carriage over the lines of another carrier does so only as agent.
      3. carrier shall not be liable for death or injury of a passenger not occurring on its own line.
    5. Carrier shall not be liable in any event for any consequential or special damage arising from carriage subject to this tariff, whether or not carrier had knowledge that such damages might be incurred.
    6. Any exclusion or limitation of liability of carrier under this tariff or the ticket shall apply to agents, servants, or representatives of the carrier acting within the scope of their employment and also to any person whose aircraft is used by the carrier and its agents, servants or representatives acting within the scope of their employment.
    7. The owner of a pet shall be responsible for compliance with all governmental regulations and restrictions, including furnishing valid health and rabies vaccination certificates when required. Carrier will not be liable for less or expense due to the passenger's failure to comply with this provision, and carrier will not be responsible if any pet is refused passage into or through any country, state or territory.
  4. Time Limitations on Claims and Actions
    1. No action shall lie in the case of damage to baggage unless the person entitled to delivery complains to the carrier forthwith after the discovery of the damage, and, at the latest, within seven (7) days from the date of receipt; and in the case of delay, or loss, complaints must be made at the latest within 21 days from the date on which the baggage has been placed at his disposal (in the case of delay), or should have been placed at his disposal (in the case of loss). Every complaint must be made in writing and dispatched within the time aforesaid. Where carriage is not "international carriage" as defined in the convention, failure to give notice shall not be a bar to suit where claimant proves that:
      1. it was not reasonably possible for him to give such notice, or
      2. that notice was not given due to fraud on the part of carrier, or
      3. the management of carrier had knowledge of damage to passenger's baggage.
    2. Any right to damages against carrier shall be extinguished unless an action is brought within two year, reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.
  5. Overriding Law
    Insofar as any provision contained or referred to in the ticket or in this tariff may be contrary to a law, government regulation, order or requirement which severally cannot be waived by agreement of the parties, such provisions shall remain applicable and be considered as part of the contract of carriage to the extent only that such provision shall not affect any other part.
  6. Modification and Waiver
    No agent, servant, or representative of carrier has authority to alter, modify, or waive any provisions of the contract of carriage of this tariff.
  7. Gratuitous Transportation
    1. Gratuitous transportation by carrier of persons as hereinafter described shall be governed by all the provisions of this rule, except subparagraph (2) below and by all other applicable rules of the tariff.
      1. Transportation of persons injured in aircraft accidents on the lines of carrier and physicians and nurses attending such persons.
      2. Transportation of persons, the object of which is that the providing relief in general epidemics, pestilence or other calamitous visitation.
      3. Transportation of persons, which is required by and authorized pursuant to part 223 of the economic regulations of the Department of Transportation of the United States of America.
      4. Transportation of persons which is subject to the convention.
      5. Transportation of offices, employees and servants of carrier traveling in the course of their employments and in the furtherance of carrier's business.
    2. Except in respect of gratuitous transportation of persons described in paragraph G.1 above, carrier in furnishing gratuitous transportation shall not be liable (the provisions of rule 55(B) and (C) to the contrary notwithstanding) under any circumstances whether of its own negligence or that of its offices, agents, representatives or employees, or otherwise, and the person using such free transportation on behalf of himself, his heirs, legal representative, defendants and other parties in interest, and their representative, assignees, releases and agrees to indemnify carrier, its officers, agents, representative and employees from all liability (including cost and expenses), for any and all delay, and for failure to complete passage, and from any and all loss or damage to the property of such person. Note: Rules stating any limitation on, or conditions relating to the liability of the carriers for personal injury or death are not permitted to be included in the tariffs filed pursuant to the law of the United States, except to the extent provided in rule 55(B)(1). Insofar as this rule states any such limitation or condition it is included herein; except to the extent provided in rule 55(B)(1), as than the United States and not as part of this tariff filed with the Department of Transportation of the United States.
    3. When carrier at no charge to a passenger retrieves the passenger’s baggage from the airport following the passenger’s flight on a separate ticket with a different carrier, and transports that baggage to the passenger’s ultimate destination because the passenger failed to claim the baggage from the first carrier and recheck the baggage on Hawaiian, such transportation by Hawaiian shall be considered gratuitous transportation. When Hawaiian furnishes gratuitous transportation of baggage that is not subject to the Montreal Convention, the liability limits of the Montreal Convention do not apply and liability shall instead be governed by the Release, Waiver, Indemnification and Hold Harmless Agreement (“Release”) signed prior to the provision of such transportation.

Rule 56: Service Animals

  1. HA accepts, without charge, service animals trained to assist a Qualified Individual with a Disability who requires the animal to assist them in the performance of necessary activities. The animal(s) will be permitted to accompany the passenger into the cabin, if they meet the conditions of acceptance noted below.
  2. Conditions of Acceptance
    1. HA accepts service animals based on the credible verbal assurance from the Qualified Individual with a Disability that the animal is a trained service animal,  the presence of a harness or markings on the harness, tags, identification cards, or other written documentation. 
    2. HA reserves the right to ask the passenger what type of tasks and/or functions the service animal provides.
    3. Service animals must be properly harnessed or leashed and remain under the direct control of the Qualified Individual with a Disability. A service animal will be denied boarding or removed from the flight by HA if the animal cannot be contained by the Qualified Individual with a Disability or otherwise exhibits behavior that possess a threat to the health or safety of other passengers, or significant threat of disruption.
    4. Service animals must be small enough and confined to sit in the lap of a Qualified Individual with a Disability or in the space under the seat without invading another passenger’s seat area during the entire flight. If no other accommodation can be made and the animal is too large to fit safely in the cabin, the service animal must be checked as baggage. There are no fees for the transportation of service animals, either in the cabin or as checked baggage. (See EXCEPTION below.)
    5. Service animals may not occupy a seat, or be seated in emergency exit rows, and may not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.
    6. A passenger requesting to travel with an animal that is used for emotional support or psychiatric service will be required to provide to HA current documentation (i.e., not older than one (1) year from the date of the scheduled initial flight) on the letterhead of a licensed mental health professional or medical doctor who is treating the person for the condition, stating the following:
      1. the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSMIV);
      2. the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination;
      3. the individual providing the assessment is a licensed mental health professional and the passenger is under his or her professional care; and
      4. the date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.
    7. A passenger traveling with an emotional support/psychiatric service animal in the cabin of the aircraft, as well as service animals on a flight scheduled to take eight (8) or more hours shall notify Hawaiian Airlines Call Center no less than 48 hours in advance. Additionally passengers shall check in one hour before the check-in time from the general public, as described in Rule number 60 of this tariff, to receive this accommodation.

    HA reserves the right to authenticate any documentation presented.

  3. HA accepts for transportation, without charge, dogs trained in explosive detection, drug search, and recue, or other specific functions, provided:
    1. The dog is properly harnessed or leashed; and
    2. The dog is accompanied by its handler; and
    3. The dog is not allowed to occupy a seat or be seated in emergency exit rows;
    4. The dog and its handler must be on official duty and the credentials of the handler must be verified.
  4. Local regulations at the passenger’s final or intermediate destination(s) may apply and impose further requirements or restrictions, including but not limited to, carriage in the passenger cabin, limitations on the designation of service animals to dogs only, or the non-recognition of emotional support or psychiatric service animals as trained and qualified service animals.
  5. Service animals in training will not be accepted by HA for transport under this rule.
  6. The passenger assumes full responsibility for the safety, well-being and conduct of the service animal, including the interaction of the service animal with other passengers who may come into contact with the animal while on board the aircraft. Additionally, the passenger is responsible for compliance with all governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state or territory from and/or to which the animal is being transported. HA reserves the right to charge the passenger for reimbursement of repair and/or cleaning costs associated with the transport of the service animal.

    EXCEPTION: A passenger traveling with a large service animal(s) which cannot fit in front of one (1) seat and requires the leg space of a second seat must purchase an additional seat(s) at full fare to accommodate the service animal. If, on the day of departure, space is still available on the desired flight, the additional seat(s) can be refunded without a fee.

Rule 60: Reservations

  1. General
    A ticket will be valid only for flight(s) for which reservation(s) shall have been made, and only between the points named on the ticket or applicable flight coupons. A passenger holding an unused open-date ticket or portion thereof or exchange order for onward travel, or who wishes to change his ticketed reservations to another date, shall not be entitled to any preferential right with respect to the obtaining of reservations.
  2. Conditions of Reservations
    A reservation of space on a given flight is valid when the availability and allocation of such space is confirmed by a reservations agent of the carrier or confirmed through the carrier’s website and entered in the carrier's electronic reservations system. Subject to payment or satisfactory credit arrangements, a validated ticket will be issued by the carrier indicating such confirmed space, provided passenger applies to carrier for such ticket at least 120 minutes prior to scheduled flight departure time of the flight to which such reservation applies. Such reservation of space is subject to cancellation by the carrier without notice if the passenger has not obtained a validated ticket specifying thereon his confirmed reserved space at least 120 minutes prior to the scheduled departure time of the flight to which such reservation applies.

    Note: Notwithstanding the above, a passenger holding a valid ticket for a confirmed reservation shall be considered to have confirmed reserved space, whether or not there is a record of his reservation in the carrier's reservations system.

    Exception 1: If the passenger agrees to obtain a validated ticket issued by the carrier indicating such confirmed space at a time greater than 120 minutes prior to scheduled departure time of the flight to which such reservation applies, such earlier time limit will be entered into the carrier's electronic reservations system. The reservation for such passenger is subject to cancellation by the carrier without notice if the passenger has not obtained a validated ticket specifying thereon his confirmed reserved space prior to the agreed time in advance of the scheduled departure of the flight to which such reservation applies.

    Exception 2: Where other rules contained herein provide for issuance, validation or purchase of a ticket more than 120 minutes prior to the scheduled departure time of the flight to which a reservation applies, the advance ticketing limit specified in such other rules will apply.
  3. Cancellation of Reservations
    1. HA has the right to cancel reservations (whether or not confirmed) of any passenger whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond HA's control, including force majeure events.
    2. HA has the right to cancel reservations (whether or not confirmed) due to the passenger's failure to comply with the rules set forth herein, including but not limited to, the passenger's failure to pay for the applicable ticket under the conditions applicable to the fare for such travel.
  4. Failure to Occupy Space
    If a passenger fails to occupy space which has been reserved on an HA flight and the passenger does not provide HA notice of the cancellation of the reservation before the departure, or if any carrier cancels the reservation of any passenger because they failed to provide notice to the carrier, HA may cancel all reservations (whether or not confirmed) held by such passenger on the flights of HA or any carrier for continuing or return space.
  5. Airport Check-In Time Limits
    HA has the right to refuse the acceptance of checked baggage and cancel reservations (whether or not confirmed) of any passenger who fails to present themselves for check-in within the following time limits preceding scheduled departure time of applicable flights.
    1. HA recommends that passengers check-in baggage at least 3 hours prior to scheduled departure time.
    2. Passengers must adhere to the following minimum times: :
      1. Passengers required to purchase tickets must do so at least 120 minutes prior to scheduled departure otherwise HA may cancel reservations of tickets not yet purchased;
      2. Baggage must be checked no later than 60 minutes prior to scheduled departure otherwise HA reserves the right to refuse to accept such baggage;
      3. Reservations may be canceled if a passenger fails to check-in and obtain a boarding pass at least 60 minutes prior to scheduled departure; and
      4. Reservations may also be canceled if a passenger is not present at the boarding gate for boarding or on the aircraft at least 30 minutes prior to the scheduled departure time of the flight, even if he/she is already checked in for the flight at the designated area for check-in.
        NOTE: The time limits provided by HA in this Rule are minimum time requirements. Due to lengthy TSA security screening checkpoint waiting times, earlier arrivals are recommended. Passenger and baggage processing time may differ from airport to airport. It is the passenger’s responsibility to ascertain the departure airport’s time requirements for security screening so that the passenger complies with HA minimum time limits.
    3. HA reserves the right to close the aircraft doors ten minutes prior to scheduled departure time.
  6. HA is not liable for any consequential, compensatory, or other damages when it cancels reservations (whether or not confirmed) of any passenger in accordance with this Rule, but:
    1. If such reservation was canceled according to paragraph A) of this Rule, HA will take such action as is provided in Rule 85.
    2. If such reservation was canceled according to other paragraphs of this Rule, HA will refund in accordance with Rule 90 only to the extent the passenger has paid.
  7. Overbooking
    All of HA’s flights are subject to overbooking which could result in HA's inability to provide previously confirmed reserved space for a given flight or for the class of service reserved. In that event, HA’s obligation to the passenger is governed by Rule 87.
  8. Reservations made through HA’s Reservations Call Center, Airport Ticket Counters located within the United States and American Samoa (PPG), and HA Ticket Office in Papeete (PPT) will be subject to non-refundable surcharge that will apply per ticketed passenger. The following surcharges will be charged in addition to any other applicable fees or additional fare collection, and do not apply to irregular operations or schedule change situations:

    Ticketing surcharge for all reservations excluding Frequent Flyer award redemption:
    1. Ticketed by HA Reservations Call Center: 25.00 USD
    2. Ticketed by HA Airport Ticket Counters located within the US: 35.00 USD
    3. Ticketed by HA Airport Ticket Counters in PPG: 25.00 USD
    4. Ticketed by HA Ticket Office in Papeete (PPT): 2,000 XPF

    NOTE: MNL is not an Airport Ticket Office. No ticketing transactions are available.

Rule 65: Tickets

  1. General
    1. A ticket will not be issued and in any case carrier will not be obligated to carry until the passenger has paid the applicable fare or has complied with credit arrangements established by carrier.
    2. No person shall be entitled to transportation except upon presentation of a valid ticket. Such ticket shall entitle the passenger to transportation only between points of origin and destination and via the routing designated thereon.
    3. Flight coupons will be honored only in the order in which they are issued, and only if all unused flight coupons and passenger coupons are presented together.
    4. A ticket which has not been validated, or which has been altered, mutilated or improperly issued, shall not be valid.
    5. Tickets are not transferable but carrier is not liable to the owner of a ticket for honoring or refunding such ticket when presented by another person.
    6. Tickets may be purchased on credit, installment, or time payment plans lawfully in effect.
    7. The purchaser of an ha ticket and the passenger intending to use such ticket are responsible for ensuring that the ticket accurately states the passenger's name. Presentation of a ticket for transportation on HA by someone other than the passenger named thereon renders the ticket void. Such tickets will be subject to confiscation and will be ineligible for any refund.
    8. The fare paid shall only be applicable when international travel actually commences in the country of the point of origin shown on the ticket, i.e. if international travel actually commences in a different country the fare must be reassessed from such country.
  2. Validity for Carriage
    1. General
      When validated, the ticket is good for carriage from the airport at the place of departure to the airport at the place of destination via the route shown therein and for the applicable class of service and is valid for the period of time specified or referred to in paragraph (2) below. Each flight coupon will be accepted for carriage on the date and flight for which accommodation has been reserved. When flight coupons are issued on an "open date" basis, accommodations will be reserved upon application, subject to the availability of space. The place and date of issue are set forth on the flight coupons.
    2. Period of Validity
      The period of validity for transportation will be one year from the date on which transportation commences at the point of origin designated on the original ticket, or if no portion of the ticket is used, from the date of issuance of the original ticket.
      1. Normal fare tickets - the above period of validity applies, however a ticket for a normal fare trip which limits the carriage to specific periods of the day, week, month or year, is good for carriage only during the period to which the fare applies.
      2. Excursion or special fare tickets - if the ticket is for an excursion or special fare having a shorter period of validity than indicated above, such shorter period of validity applies only in respect to such excursion or special fare transportation.
    3. "Open Exchange Order"/Miscellaneous Charges Order an exchange order or miscellaneous charges order issued without definite date of passage must be presented for a ticket within one year from the date of issue; otherwise it will not be honored for a ticket.
    4. Expired Ticket
      An expired ticket or exchange order will be accepted for refund in accordance with Rule 90(e), (voluntary refunds).
    5. Computation of Validity
      When determining ticket validity, return limits and all other calendar periods specified herein, the first day to be counted shall be the day following that upon which the ticket is issued or the transportation commenced.
    6. Expiration of Validity
      Tickets expire at midnight on the date of expiration of ticket validity.
  3. Extension of Ticket Validity
    Carrier's operations if a passenger is prevented from traveling within the period of validity of his ticket because carrier:
    1. Cancels the flight upon which the passenger holds confirmed space;
    2. Omits a scheduled stop, provided this is the passenger's place of departure, place of destination, or place of stopover;
    3. Fails to operate a flight reasonably according to schedule;
    4. Causes the passenger to miss a connection;
    5. Substitutes a different class of service; or
    6. Is unable to provide previously confirmed space; carrier will, without additional collection of fare, extend the validity of such passenger's ticket until the first service of carrier, on the class for which the fare has been paid, on which space is available, but not for more than 30 days.
  4. Extension of ticket validity and waiver of minimum/maximum stay provisions
    1. In the event of death of a family member not accompanying passenger in the event a passenger holding a special fare ticket returns prior to the expiry of the minimum stay requirement because of the death of an immediate family member not accompanying him, such passenger will be entitled to a refund of additional amounts paid in order to return early. However, no refund will be permitted unless the passenger is able to produce a death certificate attesting to the fact of the death after commencement of travel of such family member.
    2. (a) medical reasons
      1. Ticket Extension
        When a passenger is prevented from traveling within the period of validity of his ticket by reason of illness, carrier will extend the period of validity of such passenger's ticket until the date when he becomes fit to travel according to a medical certificate, or until the first service becomes available on the class for which the fare has been paid on the carrier on which space is available after such date from the point where the journey is resumed or from the last connecting point. Provided, that when the flight coupons remaining in the ticket involve one or more stopovers, the validity of such ticket will be extended for not more than three months from the date shown on such certificate. In such circumstances, carrier will extend similarly the period of validity of tickets of persons traveling with an incapacitated passenger.
      2. (applicable to ha special fares between points in Area 1 and points in Area 3 - other than Southwest Pacific - via the Pacific) waiver of minimum stay requirements when a ticket is sold at a special fare containing a minimum-stay requirement, the minimum-stay requirement will be waived when the passenger by reason of illness, substantiated by a medical certificate attesting to the illness of such passenger after passenger's commencement of travel, desires to commence return travel prior to the minimum-stay period. The passenger will be permitted to return at the special fare paid. No refund will be made unless travel at applicable fares results in an amount less than the special fare originally purchased at the commencement of travel from the point of origin. The ticket must be endorsed "early return on account of illness of (name of passenger)." A copy of the medical certificate must be retained in the carrier's files for a minimum period of two years. The same provisions will apply to immediate family member(s) accompanying the passenger. Note: for the purpose of this rule, "immediate family" means: spouse, children (including adopted children), parents, brothers, and sisters. The term also encompasses fathers-in-law, mothers-in-law, brothers-in-law, sisters-in-law, grandparents, grandchildren, sons-in-law, and daughters-in-law.

      (b) In the event of a passenger's death - provisions for accompanying passengers
      1. Extension of ticket validity for normal fares and waiver of maximum stay requirements of special fares
        • (aa) Carrier will extend the ticket validity of persons accompanying a deceased passenger for no longer than 45 days after the date of death of that passenger.
        • (bb) A death certificate (or a copy) duly executed by the competent authorities (i.e., those designated to issue a death certificate by the applicable laws of the country concerned) in the country in which death occurred must be presented at the time of reticketing and a copy retained in the carrier's files for a minimum period of 2 years.
      2. Waiver of minimum stay requirements - special fares
        • (aa) In the event of the death of a passenger en route, the minimum stay and group travel requirements with regard to any special fares will be waived for passengers who are either members of the immediate family of the deceased passenger or are other persons actually accompanying the deceased passenger.
        • (bb) The ticket must be endorsed "earlier return on account of death of . . . . . (name of passenger).
        • (cc) A death certificate (or a copy) duly executed by the competent authorities (i.e., those designated to issue a death certificate by the applicable laws of the country concerned) in the country in which death occurred must be presented to the reticketing carrier at the time of reticketing. Passenger will be accommodated under this provision only in the class of service originally ticketed.
        • (dd) If the death certificate is not available at the time passenger is to travel, or, if the carrier has reason to doubt the validity of such certificate, passenger will be accommodated only upon payment of the fare applicable to transportation actually used, and a request for refund may be filed with the carrier. Upon receipt of the claim form and all supporting documents, carrier will determine the validity of the claim, and if valid, will refund to the passenger the difference between the total fares paid by the passenger and the amount such passenger would have paid under the provisions of this rule.
        • (ee) The provisions of this rule will also apply to members of the immediate travel party who accompany the passenger.
  5. Coupon sequence and production of the ticket flight coupons must be used in sequence from the place of departure as shown on the passenger coupon. The passenger throughout his journey must retain the passenger coupon and all flight coupons of the ticket not previously surrendered to carrier. He must, when required, produce the ticket and surrender any applicable portion to carrier.
  6. Absence, loss, or irregularities of ticket
  7. Carrier is not obligated to accept a ticket if any part of it is mutilated or if it has been altered by other than carrier or if it is presented without the passenger coupon and all unused flight coupons.
  8. Carrier will refuse carriage to any person not in possession of a valid ticket. In case of loss or nonpresentation of the ticket or the applicable portion thereof, carriage will not be furnished for that part of the trip covered by such ticket or portion thereof until the passenger purchases another ticket at the current applicable fare for the carriage to be performed.
  9. Nontransferability
    A ticket is not transferable, but carrier shall not be liable to the person entitled to be transported or to the person entitled to receive such refund for honoring or refunding such ticket when presented by someone other than the person entitled to be transported thereunder or to a refund in connection therewith. If a ticket is in fact used by any person other than the person to whom it was issued, carrier will not be liable for the destruction, damage, or delay of such unauthorized person's baggage or other personal property or the death or injury of such unauthorized persons arising from or in connection with such unauthorized use.
  10. Issuance of Ticket Stock
    The carrier will issue to a person a stock of tickets and validating stamp for the purpose of issuing tickets for transportation, subject to (1) reasonable credit requirements and (2) entering into a written agreement authorizing the issuance of tickets and providing for accounting, reservations, and ticketing procedures and provisions protecting the carrier from loss or misuse of the tickets.
  11. Ticket Number Requirement
    For fares requiring an advance purchase ticket, numbers must be forwarded to ha by the ticketing time limit. Failure to do so will result in cancellation of reservations.
  12. Paper Ticket Fee
    HA will collect a USD 75.00 non-refundable service charge when a passenger voluntarily requests a paper ticket or the conversion of an electronic ticket to paper for all ET eligible itineraries.

Currency of Payment
Except as otherwise provided below, fares and charges are payable in any currency acceptable to carrier. When payment is made in a currency other than the currency in which the fare is published, such payment will be made at the rate of exchange established for such purpose by carrier, the current statement of which is available for inspection by the passenger at carrier's office where the ticket is purchased. The provisions of this paragraph are subject to applicable exchange laws and government regulations.

  1. Payment of fares for travel originating in the U.S.A. shall be in U.S. currency.
  2. Payment of fares for travel originating in Canada shall be in Canadian currency.
  3. Payment of fares for travel originating at a point outside the U.S.A. and destined to a point in the U.S. shall be in the currency of the country of origin, except as provided in (d) below.
  4. Payment of fares for travel originating at a point outside the U.S.A. or Canada destined to a point in the U.S.A. or Canada may also be made in U.S. or Canada in dollars when the fare in the currency of the country of origin is converted to dollars at the local banker's buying rate of exchange.
  5. In case of cancellation or rerouting which results in a partial refund of the original fare, the value of the unused portion of the ticket shall be calculated in the currency of the country of transportation origination. Such amount may be refunded in the currency of the country of transportation origination or may be converted into the currency of the country of refund or reissuance at the local bankers buying rate in effect at the time refund takes place.

    Note: Carrier will pay the refund in the same form (i.e., cash, check, credit card, etc.) that was used in purchasing the original transportation document. Carrier, in making the refund, will observe any refund restriction that may be published in the applicable rules governing the original transportation document. Further, carrier will observe any government or carrier restriction imposed on the conversion and refund of currencies outside the country whose currency was originally collected.
  6. Where an additional collection is to be made as a result of the rerouting, the additional amount may be collected in the currency of the country of transportation originating or may be converted into the currency of the country in which the rerouting takes place at the local bankers buying rate in effect at the time of rerouting. *Such amount shall not be greater than the fare published in the currency of country of transportation origination for the transportation actually used and/or to be used.
  7. "Banker's Buying Rate" means the rate at which, for the purpose of the transfer of funds through banking channels (i.e., other than transactions in bank notes, travelers checks, and similar banking instruments), a bank will purchase a given amount of foreign currency in exchange for one unit (or units) of the national currency of the country in which the exchange transaction takes place. Exceptions:
    1. In the U.S.A., the banker's buying rate means the rate published each Tuesday in the wall street journal under the heading of "selling prices for bank transfers in the U.S. for payment abroad." This rate will be applicable from Wednesday of each week up to and including the Tuesday of the following week.
    2. In the case of Belgium, France, and Italy where two rates (commercial and financial) are shown, the commercial rate shall be used.
    3. When a national holiday falls on Monday, foreign exchange rates do not appear in the Tuesday edition of the Wall Street Journal. In such exceptional cases the previous week's rates are used through Wednesday instead of Tuesday, and the Wednesday edition of the Wall Street Journal will be used for the period Thursday through Tuesday.
    4. In Canada the Banker's Buying Rate means the rate published each Saturday in the Toronto Globe & mail under the heading Foreign Exchange - Mid Market Rate in Canadian funds. This rate will be applicable from Monday of the following week up to and including the Sunday following after. When exceptional circumstances prevent the publication of exchange rates in the Saturday edition of the Toronto Globe & mail the currently applicable exchange rates will remain effective until 2 days after superseding exchange rates are published. Such superseding rates will be effective through the first Sunday following their publication date.

Rule 76: Returned Check Charge

HA will collect USD 20.00 for each returned check. This charge is non-refundable and is not subject to any discount.



Rule 80: Revised Routings, Failure to Carry, and Missed Connections

  1. Definitions for the purpose of this rule, the following terms have the meaning indicated below:
    1. Comparable air transportation means transportation provided by air carriers or foreign air carriers holding certificates of public convenience and necessity or foreign permits issued by the civil aeronautics board.
    2. Connecting point means a point to which a passenger holds or held confirmed space on a flight of one carrier and out of which the passenger holds or held confirmed space on a flight of the same or another carrier. All airports through which a city is served by any carrier shall be deemed to be a single connecting point when the receiving carrier has confirmed reservations to the delivering carrier.
    3. Delivering carrier means a carrier on whose flight a passenger holds or held confirmed space to a connecting point.
    4. Misconnection occurs at a connecting point when a passenger holding confirmed space on an original receiving carrier is unable to use such confirmed space because the delivering carrier was unable to deliver him to the connecting point in time to connect with such receiving carrier's flight. Note: the same rules regarding delivering and receiving carriers responsibility apply at the subsequent point(s) of misconnection as would apply at the point of original misconnection.
    5. New receiving carrier(s) means a carrier or combination of connecting carriers, other than the original receiving carrier(s), operating between the point of misconnection and the destination or next point of stopover or connecting point shown on the passenger's ticket, on whose flight a passenger is transported from the connecting point.
    6. Original receiving carrier(s) means a carrier or combination of connecting carriers on whose flight(s) a passenger originally held or holds confirmed space from a connecting point to a destination, next stopover or connecting point.
    7. Outbound flight means the flight on which a passenger originally held confirmed space beyond the point where the schedule irregularity or failure to carry occurs.
    8. Schedule irregularity means any of the following irregularities:
      1. Delay in scheduled departure or arrival of a carrier's flight resulting in a misconnection;
      2. Flight cancellation, omission of a scheduled stop, or any other delay or interruption in the scheduled operation of a carrier's flight;
      3. Substitution of equipment of a different class of service; or
      4. Schedule changes which require rerouting of passenger at departure time of the original flight.
  2. Changes requested by passenger
    1. When change can be made at the passenger's request, carrier will effect a change in the routing (other than the point of origin); destination carrier(s); class of service; or validity specified in an unused ticket, flight coupon(s), or miscellaneous charges order provided that:
      1. Such carrier issued the ticket; or miscellaneous charges order;
      2. Such carrier is designated in the "via carrier" box, or no carrier is designated in the "via carrier" box, of the unused flight coupon or exchange order for the first onward carriage from the point on the route at which the passenger desires the change to commence; however, where the carrier that issued the ticket is designated as carrier for any subsequent section and has an office or general agent at the point on the route where the change is to commence or where the passenger makes his request for such change, the reissuing carrier shall obtain such issuing carrier's endorsement; or
      3. Such carrier has received written or telegraphic authority to do so from the carrier entitled, under (a) and (b) above, to effect the change.

        Exception: carrier will not require endorsement for transportation documents governing portions of transportation wholly within the area comprising the U.S.A.
    2. Method of effecting change the change requested by the passenger shall be effected by:
      1. Endorsement of such unused ticket, flight coupon(s), or exchange order to the new receiving carrier;
      2. Reticketing of the passenger.
    3. Applicable fare
      1. The fare and charges applicable as a result of any such change in routing, destination, or carrier shall be the fare and charges that would have been applicable if transportation had been purchased as of the date of commencement of carriage provided that:
        1. Additional passage at the through-fare shall not be permitted unless request has been made prior to arrival at the destination named on the original ticket or miscellaneous charges order;
        2. After the carriage has commenced, a one-way ticket shall not be converted into a round-trip or circle-trip ticket at the round-trip or circle-trip discount for any portion already flown; and
        3. After carriage has commenced a round-trip ticket can be converted into a circle-trip ticket, or vice versa provided that request is made prior to the passenger's arrival at the destination named on the original ticket or miscellaneous charges order.
      2. Any difference between the fares and charges applicable under sub-paragraph (a) above, and the fares and charges paid by the passenger, will be collected from the passenger by the carrier accomplishing the rerouting, who will also pay to the passenger any amounts due on account of refunds.
      3. Except as otherwise provided in Rule 85 the fare and charges applicable when a rerouting or change in ultimate destination is made at passenger's request at an office of carrier prior to arrival at the ultimate destination named on the original ticket, shall be the fare and charges that would have been applicable had the original ticket designated the routing and/or ultimate destination as revised by the new ticket. Any difference between the fare and charges so applicable and the fare and charges applicable to the original ticket issued to the passenger will be collected from or refunded to the passenger, as the case may be.
      4. Notwithstanding the provisions of this rule, carrier will not accept for any purposes under this rule passenger tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations or which voluntarily or involuntarily has become the subject of bankruptcy proceedings ("the defaulting carrier").

        Exception: notwithstanding the provisions of this paragraph, tickets issued by the defaulting carrier will be reissued/rerouted only between the points named on the original ticket which were served by carrier solely for transportation via carrier, provided such tickets were issued by such defaulting carrier in its capacity as agent for carrier and specified transportation via carrier. When tickets are accepted, no adjustments in fare will be made which would require carrier to refund money to the passenger.
    4. Expiration date
      The expiration date of any new ticket issued for a change in routing, destination, carrier(s), class of service, or validity will be limited to the expiration date that would have been applicable if the new ticket had been issued on the date of sale of the original ticket or miscellaneous charges order.
  3. Involuntary revised routings
    In the event carrier cancels a flight, fails to operate according to schedule, fails to stop at a point to which the passenger is destined or is ticketed to stop over, substitutes a different type of equipment or class or service, denies boarding to a passenger holding a confirmed reservation because there is insufficient space on the flight to accommodate him, induces a passenger to surrender voluntarily his confirmed reserved space so that another passenger is not denied boarding involuntarily, or removes or refuses passage to a passenger in accordance with rule 25, carrier will either:
    1. Carry the passenger on another of its passenger aircraft on which space is available without additional charge regardless of the class of service;
    2. Endorse to another carrier or other transportation service, the unused portion of the ticket for purposes of rerouting;
    3. Reroute the passenger to the destination named on the ticket or applicable portion thereof by its own or other transportation services; and, if the fare, excess baggage charges, and any applicable service charge for the revised routing or class of service is higher than the refund value of the ticket or applicable portion thereof as determined by Rule 90, carrier will require no additional payment from the passenger, but will refund the difference if it is lower;
    4. (a) Transport the passenger on another economy flight on which space is available; or

      (b) Transport the passenger to the destination shown on its portion of the ticket on carrier's next first class flight on which space is available, at no additional fare, if so doing will provide an earlier arrival than the next economy flight on which space is available; or
    5. Make involuntary refund in accordance with Rule 90(d).
  4. Missed connections
    In the event a passenger misses an onward connecting flight on which space has been reserved because the delivering carrier did not operate its flight according to schedule or changed the schedule of such flight, the delivering carrier will arrange for the carriage of the passenger or make involuntary refund in accordance with Rule 90.
  5. Free baggage allowance
    An involuntarily rerouted passenger shall be entitled to retain the free baggage allowance applicable for the type of service originally paid for. This provision shall apply even though the passenger may be transferred from a first class flight to a business/economy/tourist/economy/ thrift class flight and is entitled to a fare refund.

Rule 85: Schedules, Delays, and Cancellation of Flights

  1. Schedules
    Times shown in timetables or elsewhere are approximate and not guaranteed, and form no part of the contract of carriage. Schedules are subject to change without notice and carrier assumes no responsibility for making connections. Carrier will not be responsible for errors or omissions either in timetables or other representations of schedules. No employee, agent or representative of carrier is authorized to bind carrier by any statements or representation as to the dates or times of departure or arrival, or of the operation of any flight.
  2. Schedule Irregularity
    When a passenger will be delayed because of a schedule irregularity or a carrier cancels the passenger's reservation pursuant to rule 60 (reservations):
    1. Any carrier causing such delay or in the case of a misconnection the original receiving carrier(s), will transport the passenger without stopover on its (their) next flight, on which space is available, in the same class of service as the passenger's original outbound flight at no additional cost to the passenger; if space is available on a flight(s) of a different class of service, acceptable to the passenger, such flight(s) will be used without stopover at no additional cost to the passenger only if it (they) will provide an earlier arrival at the passenger's destination, next stopover point or transfer point;
    2. If the carrier causing such delay, or in the case of misconnection the original receiving carrier(s) is unable to provide onward transportation acceptable to the passenger, any other carrier or combination of connecting carriers, at the request of the passenger will transport the passenger without stopover on its (their) next flight(s) in the same class of service as the passenger's original outbound flight or if space is available on a flight(s) of a different class of service, acceptable to the passenger, such flight(s) will be used without stopover at no additional cost to the passenger only if it (they) will provide an earlier arrival at the passenger's destination, next stopover point or transfer point;
    3. The carrier causing the schedule irregularity will refund in accordance with rule 90 (refunds); or
    4. When passenger is rerouted in accordance with paragraph (2) above, carrier will endorse to another carrier the unused portion of the ticket for the purposes of rerouting

      Exception: carrier will not require endorsement for transportation documents governing portions of transportation wholly within the area comprising the Continental U.S.A.
  3. Extended Delays

    NOTE; In the case of codeshare flights, the operating carrier’s tarmac delay contingency plan shall apply.

    1. HA will permit passengers to disembark an aircraft before it is delayed more than three (3) hours after the aircraft door closes (in the case of departure) or from the time the aircraft touches down (in the case of arrival) unless (i) the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers or (ii) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
    2. If extended delays (over two (2) hours) are encountered for passengers already boarded and after the aircraft leaves the gate (in case of departure) or touches down (in the case of arrival), HA will provide food (snack mix, pretzels etc.), water, juice and/or soft drinks, consistent with passenger and employee safety and applicable laws and regulations.
    3. HA will provide restroom facilities and access to medical treatment, consistent with passenger and employee safety and applicable laws and regulations, while the aircraft remains on the tarmac.
    4. HA has sufficient resources to implement paragraphs C(2) and C(3) above and has coordinated with airport authorities at all medium and large hub airports that HA serves, including medium and large hub diversion airports, pursuant to 14 C.F.R. Part 259.
  4. Change In Schedule
    When a passenger will be delayed because of a change in its schedule, carrier will arrange to:
    1. Transport the passenger over its own lines to the destination, next stopover point or transfer point shown on its portion of the ticket, without stopover at no additional cost to the passenger, provided that a passenger who paid a economy fare will be transported on one of its first class flights only if such flight will provide an earlier arrival than its next economy flight on which space is available;
    2. Endorse the unused ticket for the purpose of rerouting over another carrier; or
    3. Refund in accordance with rule 90 (refunds).
  5. Cancellations
    1. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch, but no particular time is fixed for the commencement or completion of carriage. Subject thereto carrier may, without notice, substitute alternate carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity.
    2. Carrier may, without notice, cancel, terminate, divert, postpone, or delay any flight or the further right of carriage or reservation of traffic accommodations and determine if any departure or landing should be made, without any liability except to refund in accordance with its tariffs the fare and baggage charges for any unused portion of the ticket, when it would be advisable to do so:
      1. Because of any fact beyond its control (including, but without limitation, meteorological conditions, acts of god, force majeure, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances or unsettled international conditions), actual, threatened or reported or because of any delay, demand, condition, circumstances or requirement due, directly or indirectly, to such fact;
      2. Because of any fact not reasonably to be foreseen, anticipated, or predicted;
      3. Because of any government regulation, demand, or requirement; or
      4. Because of shortage of labor, fuel, or facilities or labor difficulties of carrier or others.
    3. Carrier may cancel the right or further right of carriage of the passenger and his baggage upon refusal of the passenger, after demand by carrier, to pay the fare or portion thereof so demanded, or to pay any charge so demanded and assessable with respect to the baggage of the passenger, without being subject to any liability therefore except to refund, in accordance herewith, the unused portion of the fare and baggage charge(s) previously paid, if any.
  6. Notwithstanding the provisions of this rule, carrier will not accept for any purposes under this rule passenger tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations or which voluntarily or involuntarily has become the subject of bankruptcy proceedings (the "defaulting carrier").

    Exception: notwithstanding the provisions of this paragraph, tickets issued by the defaulting carrier will be accepted solely for transportation over the lines of carrier provided such tickets were issued by such defaulting carrier in its capacity as agent for carrier and specified transportation via carrier. When tickets are accepted, no adjustments in fare will be made which would require carrier to refund money to the passenger.

Rule 87: Denied Boarding Compensation

When the carrier is unable to provide previously confirmed space due to more passengers holding confirmed reservations and tickets on a flight than there are available seats on that flight, the carrier will take the actions specified in the provisions of this rule.
  1. Definitions
    For the purpose of this rule, definitions, of the following terms are as indicated:
    1. Airport means the airport at which the direct or connecting flight, on which the passenger holds confirmed reserved space, is planned to arrive or some other airport serving the same metropolitan area, provided that transportation to the other airport is accepted (i.e., used) by the passenger.
    2. Alternate transportation means air transportation (by an airline licensed by the c.a.b.) or other transportation used by the passenger which, at the time the arrangement is made, is planned to arrive at the passenger's next scheduled stopover (of 4 hours or longer) or final destination no later than 4 hours after the passenger's originally scheduled arrival time.
    3. Carrier means (a) a direct air carrier, except a helicopter operator, holding a certificate issued by the board pursuant to section 401(d)(1), 401(d)(2), 401(d)(5) or 401(d)(8) of the act or an exemption from section 401(a) of the act, authorizing the transportation of persons or (b) a foreign route air carrier holding a permit issued by the board pursuant to section 402 of the act or an exemption from section 402 of the act, authorizing the scheduled foreign air transportation of persons.
    4. Comparable air transportation means transportation provided to passengers at no extra cost by a carrier as defined above.
    5. Confirmed reserved space means space on a specific date and on a specific flight and class of service of a carrier which has been requested by a passenger and which the carrier or its agent has verified, by appropriate notation on the ticket or in any other manner provided therefore by the carrier as being reserved for the accommodation of the passenger.
    6. Large aircraft means any aircraft that has a passenger capacity of more than 60 seats.
    7. Stopover means a deliberate interruption of a journey by the passenger, scheduled to exceed four hours, at a point between the place of departure and the place of destination.
    8. Sum of the values of the remaining flight coupons means the sum of the applicable one-way fares, including any surcharges and air transportation taxes, less any applicable discounts.
    9. Ticket lifting point/boarding area means the point where the passenger's flight coupon is lifted and retained by the carrier.
  2. Request for Volunteers
    (applicable for flights originating in the U.S.A.) the carrier will request passengers who are willing to do so, to voluntarily relinquish their confirmed reserved space in exchange for compensation in an amount determined by the carrier. If a passenger is asked to volunteer, the carrier will not later deny boarding to that passenger involuntarily unless that passenger was informed at the time he was asked to volunteer that there was a possibility of being denied boarding involuntarily and of the amount of compensation to which he would have been entitled in that event. The request for volunteers and the selection of such persons to be denied space shall be in a manner determined solely by the carrier.

    Note: in exchange for voluntarily relinquishing confirmed space and subject to the passenger's approval, the carrier will compensate the passenger with credit valid for the purchase of transportation in lieu of monetary compensation. The credit shall be valid for travel only on the carrier within 365 days from the date of issue and will apply only to on-line transportation via the carrier, may not be endorsed to or accepted by any other carrier and shall not be refundable, to salable by, transferable by, or assignable by the passenger.
  3. Boarding Priorities
    If a flight is oversold (more passengers hold confirmed reservations than there are seats available), no one may be denied boarding against his will until the carrier personnel first ask for volunteers who will give up their reservations willingly, in exchange for a payment of the carrier's choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily, in accordance with the boarding priority of the carrier. The boarding priorities for the carrier are provided below.

    Note: the boarding priorities as presented below will appear in the notice provided passengers denied boarding (see paragraph (F) below). In the event the flight is known to be oversold while still in the process of passenger check-in, the passengers shall be accepted for the flight in the order of "check-in". In the event the flight is known to be oversold only after boarding, the passengers shall be accepted for the flight in the order of boarding.

    Exception: if any seats are made available by persons willing to voluntarily relinquish their seats, passengers who are physically handicapped, unaccompanied children under 12 years of age, aged or infirmed (to an extent that failure to carry would in the carrier's opinion cause a severe hardship) will be offered the available seats regardless of the order of check-in or boarding. Passengers within these categories will be accepted in the order of check-in or boarding.
  4. Transportation
    Transportation for passenger denied boarding when the carrier is unable to provide previously confirmed space, the carrier will provide transportation to persons who have been denied boarding, whether voluntarily or involuntarily, in accordance with the provisions below:
    1. The carrier will transport the passenger without stopover on its next flight on which space is available at no additional cost to the passenger regardless of class of service.
    2. If the carrier is unable to provide onward transportation acceptable to the passenger, any other carrier or combination of carriers, at the request of the passenger, will transport the passenger without stopover on its (their) next flight(s) in the same class of service as the passenger's original outbound flight, or if space is available on a flight(s) of a different class of service acceptable to the passenger. Such flight(s) will be used without stopover at no additional cost to the passenger only if it (they) will provide an earlier arrival at the passenger's destination, next stopover point, or transfer point.
  5. Compensation
    Compensation for involuntary denied boarding in addition to providing transportation as described in paragraph (B) above, when the passenger who is delayed has not voluntarily relinquished confirmed reserved space in accordance with provisions in paragraph (A) above, the carrier will compensate the delayed passenger for the carrier's failure to provide confirmed space. Compensation will be made in accordance with the provisions below:
    1. Conditions for Payment
      1. The passenger holding a ticket for confirmed space must present himself for carriage at the appropriate time and place, having complied fully with the carrier's requirements as to ticketing, check-in, and reconfirmation procedures and having met all requirements for acceptance for transportation published in the carrier's tariff.
      2. The flight for which the passenger holds confirmed reserved space must be unable to accommodate the passenger and departs without him.

        Exception 1: the passenger will not be eligible for compensation if the flight on which he holds confirmed reserved space is unable to accommodate him because of substitution of equipment of lesser capacity when required by operational or safety reasons.

        Exception 2: the passenger will not be eligible for compensation if he is offered accommodations or is seated in a section of the aircraft other than that specified on his ticket at no extra charge. If a passenger is seated in a section for which a lower fare applies the passenger shall be entitled to an appropriate refund.

        Exception 3: the passenger will not be eligible for compensation if his reservation has been cancelled pursuant to Rule 60 (F)--airport check-in time limits.

        Exception 4: the passenger will not be eligible for compensation when the carrier is able to accommodate the passenger on another flight or flights that are planned to arrive at the passenger's next stopover or, if none, final destination within one hour after the scheduled arrival time of the passenger's original flight or flights.

        Exception 5: employees and/or family of the carrier or other carriers traveling on reduced rate basis are not eligible for denied boarding compensation.

        Note: the carrier will inform its passengers of its tariff rules concerning check-in time limits by publication in its public timetables and ticket envelopes, and that failure to comply with these rules will result in the cancellation of the passenger's reservation and will render him ineligible for denied boarding compensation.
    2. Amount of Compensation
      Passengers traveling from the United States to a foreign point who are denied boarding involuntarily from an oversold flight originating at a U.S. airport are entitled to: (1) no compensation if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover not later than one hour after the planned arrival time of the passenger’s original flight; (2) 200% of the fare to the passenger’s destination or first stopover, with a maximum of $650, if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover more than one hour but less than four hours after the planned arrival time of the passenger’s original flight; and (3) 400% of the fare to the passenger’s destination or first stopover, with a maximum of $1,300, if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger’s destination or first stopover less than four hours after the planned arrival time of the passenger’s original flight.

      Note: At the passenger's option, the carrier may compensate the passenger with credit valid for transportation instead of monetary compensation. The offer of free transportation would be equal to or greater than the monetary compensation due. The Travel Credit is nontransferable, has no refund value, and may be voluntarily rerouted and reissued by the carrier only. If the offer of compensation is made by the carrier and accepted by the passenger, such payment will constitute full compensation for all actual or anticipatory damages incurred or to be incurred by the passenger as a result of the carrier's failure to provide passenger with confirmed reserved space.
    3. Time of Offer of Compensation
      The offer of compensation will be made by the carrier on the day and at the place where the failure to provide confirmed reserved space occurs, and, if accepted, will be receipted for by the passenger. provided, however, that when the carrier arranges for the passenger's convenience, alternate means of transportation that departs prior to the time the offer can be made to the passenger, the offer shall be made by mail or other means within 24 hours after the time the failure occurs.
  6. Notice Provided Passengers
    The following written notice shall be provided all passengers who are denied boarding involuntarily on flights on which they hold confirmed reserved space. The blank that appears within parenthesis in the notice below will be completed in the actual notice provided passengers, with specific boarding priorities for the carrier.

    Note: for the purpose of this rule, specific boarding priorities for the carrier are provided in paragraph (C) above. Compensation for denied boarding: if you have been denied a reserved seat on Hawaiian Airlines, you are probably entitled to monetary compensation. This notice explains the airlines, obligations and the passenger's rights in the case of an oversold flight, in accordance with regulations of the U.S. Government.

    Volunteers and Boarding Priorities:
    If a flight is oversold (more passengers hold confirmed reservations than there are seats available), no one may be denied boarding against his or her will until airline personnel first ask for volunteers who will give up their reservations willingly, in exchange for a payment of the airline's choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily, in accordance with the following boarding priority of Hawaiian Airlines.

    Compensation for Involuntary Denied Boarding:
    If you are denied boarding involuntarily, you are entitled to a payment of "denied boarding compensation" from the airline unless (1) you have not fully complied with the airline's ticketing, check-in, and reconfirmation requirements, or you are not acceptable for transportation under the airline's usual rules and practices; or (2) you are denied boarding because the flight is cancelled; or (3) you are denied boarding because a smaller capacity aircraft was substituted for safety or operational reasons; or (4) you are offered accommodations in a section of the aircraft other than that specified in your ticket, at no extra charge. (a passenger seated in a section for which a lower fare is charged must be given an appropriate refund.); or (5) the airline is able to place you on another flight or flights that are planned to reach your final destination within one hour of the scheduled arrival of your original flight.

    Amount of Denied Boarding Compensation:
    Passengers who are eligible for denied boarding compensation must be offered a payment equal to the sum of the face values of their ticket coupons, with a $200.00 maximum. However, if the airline cannot arrange "alternate transportation" (see below) for the passenger, the compensation is doubled ($400 maximum). The "value" of a ticket coupon is the one way fare for the flight shown on the coupon, including any surcharge and air transportation tax, minus any applicable discount. All flight coupons, including connecting flights, to the passenger's destination or first four-hour stopover are used to compute the compensation.

    "Alternate Transportation" is air transportation provided by an airline licensed by the C.A.B. or other transportation used by the passenger which, at the time the arrangement is made, is planned to arrive at the passenger's next scheduled stopover (of four hours or longer) or final destination no later than two hours for flights within the United States, including territories and possessions, or four hours for international flights after the passenger's originally scheduled arrival time.

    Method of Payment:
    The airline must give each passenger who qualifies for denied boarding compensation, a payment by check or draft for the amount specified above, on the day and place the involuntary denied boarding occurs. however, if the airline arranges alternate transportation for the passenger's convenience that departs before the payment can be made, the payment will be sent to the passenger within 24 hours. The air carrier may offer free tickets in place of cash payment. The passenger may, however, insist on the cash payment, or refuse all compensation and bring private legal action.

    Passenger's Options:
    Acceptance of the compensation may relieve Hawaiian Airlines from any further liability to the passenger caused by its failure to honor the confirmed reservation. However, the passenger may decline the payment and seek to recover damages in a court of law or in some other manner.

Rule 90: Refunds

  1. General
    Refund by carrier for an unused ticket or portion thereof, exchange order or miscellaneous charges order will be made in accordance with the following conditions, except as otherwise provided in paragraph (F) of this rule.
    1. Persons requesting refund must surrender to carrier all unused flight coupon(s) of the ticket, exchange order or miscellaneous charges order.
    2. Carrier will refuse refund on a ticket which has been presented to government officials of a country or to carrier as evidence of intention to depart there from unless the passenger establishes to the carrier's satisfaction that he has permission to remain in the country or that he will depart there from by another carrier or conveyance.
    3. Carrier shall make all or any individual refunds through its general accounting offices of regional sales or accounting offices, and require prior written applications for refunds to be prepared by passengers on special forms furnished by carrier.
  2. Currency
    All refunds will be subject to government laws, rules, regulations, or orders of the country in which the ticket was originally purchased and of the country in which the refund is being made. Refunds will be made subject to the following provisions:
    1. Voluntary refunds of tickets, miscellaneous charges orders, or deposit receipts purchased in currency other than U.S. dollars shall be made in currency used for such purpose, and in country where such purchase was made.
    2. Voluntary refunds of tickets, miscellaneous charges orders, or deposit receipts purchased in U.S. dollars may be made in U.S. dollars or local currency in any country provided such refund is not prohibited by local governmental exchange control regulations at point of refund.
    3. Involuntary refunds of tickets, miscellaneous charges orders, or deposit receipts shall be made in the currency used for such purchase and in the country where such purchase was made, whenever possible. However, U.S. dollars refunds or refunds in the currency of the country where the involuntary refund is necessary may be made on request of passenger provided refund in such currency is not prohibited by local governmental exchange control regulations.
    4. Refunds of tickets, miscellaneous charges orders, or deposit receipts purchased in currency other than U.S. dollars will only be made in an amount equal to the amount due in the currency in which the fare or fares for the flight covered by the ticket as originally issued was collected (see also Rule 75(D)).
  3. Person to whom refund is made carrier will refund in accordance with this rule to the person named as the passenger on the ticket, except as provided below:
    1. Ticket refund will be made for tickets issued as described in Column A and only to the purchaser described in Column B below:
      Column A
      Column B
      Against a transportation request issued by a government agency
      The subscriber against whose account the ticket was charged

      Tickets for transportation issued against a credit card referred to in credit plan tariff no. cp-1, nta(a) no. 43, issued by airline tariff publishing company, agent
      The government agency that issued the transportation request the account of the person to whom such credit card has been issued
    2. If, at the time of purchase, the purchaser designates on the ticket another person to whom refund shall be made, refund will be made to the person so designated. A refund made in accordance with this procedure to a person representing himself as the person so designated in the ticket, exchange order or miscellaneous charges order will be deemed a valid refund and the carrier will not be liable to the true passenger for another refund.
  4. Involuntary Refunds
    1. For the purpose of this paragraph, the term "involuntary refund" shall mean any refund made in the event the passenger is prevented from using the carriage provided for in his/her ticket because of cancellation of flight, inability of carrier to provide previously confirmed space, substitution of a different type of equipment or class of service by carrier, missed connections, postponement or delay of flight, omission of a scheduled stop, or removal or refusal to carry under conditions prescribed in "acceptance of children" provisions of Rule 25.
    2. Amount of involuntary refunds the amount of involuntary refunds will be as follows:
      1. When no portion of the trip has been made, the amount of refund will be the fare and charges paid.
      2. When a portion of the trip has been made, the amount of refund will be computed as follows:
        1. Either an amount equal to the one-way fare less the same rate of discount, if any, that was applied in computing the original one-way fare (or on round trip or circle trip tickets, one half of the round trip fare) and charges applicable to the unused transportation from the point of termination to the destination or stopover point named on the ticket or to the point at which transportation is to be resumed, via:

          (aa) The routing specified on the ticket, if the point of termination was on such routing; or

          (bb) The routing of any carrier operating between such points, if the point of termination was not on the routing specified on the ticket; in such case the amount of refund will be based on the lowest fares applicable between such points; or
        2. The difference between the fare paid and the fare for the transportation used, whichever is higher.
    3. Communications Expenses
      Any communication expenses paid by the passenger in accordance with rule 60 will be refunded, or if such expense has not been collected by carrier, its collection will be waived, except as otherwise provided in Rule 25; provided, however, that the passenger will be required to pay for any communications pertaining to his own arrangements necessitated by such involuntary cancellation.
    4. Time limitation for refund requests refund will be made provided that the unused coupons are surrendered to carrier within two (2) years after the expiration date of the validity of the ticket.
  5. Voluntary Refunds
    1. The term "voluntary refund," for the purpose of this paragraph, shall mean any refund of a ticket or portion thereof other than an involuntary refund as defined in paragraph (d) above.
    2. Amount of Voluntary Refund
      When any ticket coupons have been used, the amount of voluntary refund will be an amount equal to the difference between the fare and charges applicable to the ticket issued to the passenger and the fare and charges applicable to the transportation of the passenger covered by the used portion of the ticket.
    3. Time Limitation for Refund Request
      Refund will be made in accordance with (1), (2) and (3) above provided application therefore has been made not later than two years after expiration of the ticket.
    4. For all voluntary refunds made on fully refundable type tickets, an administrative service charge of $100.00 USD will apply.
  6. Lost tickets, Miscellaneous Charges Orders, Deposit Receipts and Excess Baggage Tickets
    the following provisions will govern refund or replacement of lost tickets, etc., or unused portions thereof.
    1. Time Limitation for Refund Request
      1. Subject to rule 90(a)(1), carrier will refund a lost ticket or lost portion thereof upon receiving written request for refund from the passenger.

        Note: Written request for refund must be made not later than one month after the expiration date of the lost ticket.
      2. Carrier will refund a lost ticket or lost portion thereof in not less than four months after receipt of satisfactory proof of loss.
    2. Basis for Refund
      Refund will be made on one of the following basis, whichever is applicable:
      1. If no portion of the ticket has been used
        1. If the passenger has not purchased a replacement ticket, refund will be the full amount of the fare paid.
        2. If the passenger has purchased a replacement ticket, the carrier that issued the original ticket will refund to the passenger the fare paid for such replacement ticket.
      2. If a portion of the ticket has been used
        1. If the passenger has not purchased a replacement ticket, refund will be an amount equal to the difference, if any, between the fare paid and the applicable fare between the points between which the ticket has actually been used.
        2. If the passenger has purchased a replacement ticket, the carrier that issued the original ticket will refund the fare paid for such replacement ticket.
      3. The refunds described in paragraphs (a) and (b) above, shall be subject to any expenses incurred by the carrier as a result of such loss.
    3. The foregoing provisions for lost tickets shall also apply to lost exchange orders, deposit receipts, and excess baggage tickets.
    4. Service Charge
      Unless otherwise provided for in specific fare types, carrier will impose a service charge in U.S. or Canadian dollars as indicated in the table below or the equivalent in other than U.S. or Canadian dollars converted by the banker's buyers rate, per ticket, for handling such request for refund or replacement of a lost ticket or exchange order.

      Service Charge
      Lost Ticket
      Replacement Ticket
      USD 100.00
      -

      Exception: No service charge will be imposed for military passengers when transportation is paid with a U.S. government transportation request (form no. 1169).
    5. Application and conditions for refund
      1. Form of Application
        Application must be made on forms prescribed by carrier for such refunds.
      2. Conditions for Refund
        1. When Payable
          Refund will be made upon receiving application for such refund, subject to (ii) and (iii) below.
        2. Previous Use or Refund
          Refund will be made only provided that the lost ticket or lost portion thereof has not previously been honored for transportation or refunded to any person.
        3. Indemnity
          Carrier will make such refund only provided that the person to whom refund is made agrees, in such form as may be prescribed by the carrier, to indemnify carrier for any loss or damage which it may sustain by reason of such refund.
  7. Notwithstanding the provisions of this rule, carrier will not accept for any purposes under this rule passenger tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations or which voluntarily or involuntarily has become the subject of bankruptcy proceedings.

Rule 95: Amenities/Services for Delayed Passengers

Carrier will assume the following expenses for all its passengers, regardless of class of service, incurred as a result of cancellation, delay or interruption of carrier's flight on which a passenger holds confirmed reservations or a passenger paying a standby fare provided such passengers have been cleared for boarding on the flight. Carrier will advise all passengers of the available amenities when a delay is expected to exceed four hours.
  1. Hotel Room
    1. Carrier will furnish hotel accommodations selected by Hawaiian if the delay is expected to exceed four hours during the period of 10:00 p.m. to 6:00 a.m.
    2. Hotel accommodations are not to exceed 24 hours and are not to be in excess of the charge for one night's lodging.
    3. No hotel accommodations will be provided to a passenger whose permanent domicile is in the area where the delay occurs.
  2. Meals
    A passenger who would otherwise have received complimentary meal service on a flight which has been delayed or cancelled, will be furnished complimentary meal service at appropriate hours for a period not to exceed 24 hours from the time of flight interruption or until passenger resumes his trip, whichever occurs earlier.
  3. Ground Transportation
    Free ground transportation from the airport to the downtown area or to and from local hotel, whichever is applicable.
  4. Communications
    One long distance telephone call or one 15-word straight telegram will be allowed within the united states. One message will be allowed to or from a point outside the united states via the carrier's internal communications system in order to request that the carrier involved in transporting the passenger to his final destination, advise a concerned party of delay.

    EXCEPTION 1: The provisions above do not apply to passengers at a point of stopover who hold confirmed reservations on a flight which is delayed or cancelled by a work stoppage or slowdown caused by air traffic controllers, or because of governmental weather bureau observations or forecasts indicating that environmental conditions will be such that, at the time of arrival or departure of the flight, the airport may be closed or that weather conditions will be less that the minimum allowed for landing or takeoff as required by the federal aviation administration. If an attempt is made to conduct the flight, all passengers will be informed that an attempt will be made. If the flight operates to the passenger's destination or returns to the passenger's point of origin on Hawaiian, no amenities will be provided.

    Note: The above exception does not apply and amenities will be provided to:
    1. Passengers who are deplaned at a point other than point of origin, stopover point, or destination; or
    2. Passengers whose onward transportation on the carrier is delayed or cancelled at a connection point intermediate to their destination.

    EXCEPTION 2: When an HA flight is delayed or cancelled because governmental weather bureau observations or forecasts indicating that environmental conditions at the airport of destination will be such that, at the time of arrival of the flight, either the airport may be closed, or that weather conditions will be less than minimum allowed for landing as required by the Federal Aviation Administration, passengers originating travel on such a flight will be given that information before departure of the flight. After all passengers have been informed that 1) indications are the flight will be unable to land at their destination or stopover point and 2) that if the flight does not land, HA will not provide amenities of any kind, those passengers who nevertheless elect to travel may be boarded. Passengers who hold confirmed reservations and who have come to the airport to board that flight to that point but elect not to travel after being so informed, will be provided ground transportation from the airport, back to their residence/hotel, but no other amenities will be provided. Passengers making direct connections from another HA flight or any other carrier will be provided full amenities, whether they elect to remain at the connecting point or whether they elect to travel and are landed at a point other than their final destination or stopover point.

    EXCEPTION 3: The services and amenities described above will not be provided for flight interruption, cancellation or delay caused by any fact beyond Hawaiian’s control (including, but without limitation, acts of God, force majeure, strikes, riots, civil commotions, government embargoes or regulations, wars, hostilities, disturbances, adverse weather conditions, labor disputes, air traffic congestion, airport closure or interline misconnection due to delay of other carriers) actual, threatened or reported, or caused by any delay, demand, conditions, circumstances or requirement due, directly or indirectly, to such fact.

Rule 97: Acceptance of Baggage

Carrier will assume the following expenses for all its passengers, regardless of class of service, incurred as a result of cancellation, delay or interruption of carrier's flight on which a passenger holds confirmed reservations or a passenger paying a standby fare provided such passengers have been cleared for boarding on the flight. Carrier will advise all passengers of the available amenities when a delay is expected to exceed four hours.
  1. Baggage-General Conditions of Acceptance
    HA will accept for transportation as baggage, such personal property as is necessary or appropriate for the wear, use, comfort, or convenience of the passenger for the purpose of the trip, subject to the following conditions:
    1. All baggage is subject to inspection. HA will refuse to transport or will remove at any point baggage that the passenger refuses to submit for inspection.
    2. HA has the right to refuse to accept for transport as baggage any item that, in HA’s sole judgment:
      1. Creates a risk of harm or annoyance to other passengers;
      2. Whose size, weight, or character renders it unsuitable for transportation on the particular aircraft which is to transport it, or which cannot be accommodated without harming or annoying passengers;
      3. Poses a risk to other baggage or cargo;
      4. HA is prohibited from carrying by any law, regulation or government directive;
      5. Is in a condition which creates an unreasonable risk of damage to the baggage under normal handling conditions;
      6. Is not suitable or adequately packaged to withstand ordinary handling, unless the passenger executes a release form; or
      7. Is otherwise unsuitable for transportation.
    3. Notwithstanding Rule 4(B)(4), HA will accept dry ice if the following quantities and conditions are met:
      1. A maximum of 2.5 kg. (5.5 lbs.) of dry ice in checked baggage when used to refrigerate perishables.
      2. A maximum of 2.5 kg. (5.5 lbs.) in carry-on baggage per person when used to refrigerate perishables.
        The package containing the dry ice must be:
        1. Declared at the initial point of check-in; and
        2. The packaging containing the dry ice must be clearly marked “Dry Ice” or “Carbon Dioxide, Solid;” and
        3. For checked baggage, the packaging must also indicate the net weight of the dry ice (2.5 kg. or less); and
        4. For checked baggage, the packaging must also provide the ability for the release of the gas during transport.
  2. Quantity and/or Size Maximums
    No article will be accepted for transportation if the maximum outside linear dimensions exceed 80 in. or if the article weighs more than 100 pounds.

    EXCEPTION 1: This provision does not apply to assistive devices or mobility aids as defined in 14 CFR Part 382.

    EXCEPTION 2: Items in excess of 70 lbs./32 kg will not be accepted for travel between the US and Australia or New Zealand. Regulatory or other labor laws that require lower maximum weight limits will supersede the maximum weight stated in this paragraph.
  3. Acceptance of Special Items and Live Animals
    Special items listed in Rule 100 will only be accepted in accordance with the additional provisions and/or charges specified in that rule. Live animals will only be accepted in accordance with the additional provisions and/or charges specified in Rule 105.

Rule 100: Conditions and Charges for Acceptance of Special Items

The following are special items or types of items that will be accepted as baggage by specified carriers subject to the conditions shown. Charges prescribed in this rule are applicable from the point at which the item is accepted to the point to which the item is transported.

Special items which may or may not be identified below but which may be packed in a standard suitcase and checked in as baggage will be exempt from the charges identified below. Special items or types of items that are accepted as part of the normal free baggage allowance will be limited to a weight of 100 lbs. unless otherwise stated. Where baggage allowance is 23 kg/50 lbs. or 32kg/70 lbs. applicable excess charges will apply for these items.

EXCEPTION: For travel between the United States and Australia or New Zealand the maximum weight accepted will always be 70 lbs. or 32kgs for any item described in this rule.

  1. Animals, Live – See Rule 105
  2. Infant Carrying Seats, Infant Child Restraint Seats, Strollers
    1. An infant carrying seat will be accepted for transportation in the passenger compartment only if the carrying seat can be stowed beneath the seat or in an approved overhead compartment; or when an additional seat is reserved for the infant, a ticket is purchased, and the carrying seat can be properly secured by the seat belt. The infant may not be secured to the carrying seat during takeoff, landing or any other time when the "Fasten Seat Belt" sign is on, unless such seat is government or FAA approved.
    2. Children under the age of 18 shall be permitted to use an approved child restraint seat when a seat is purchased for the child, the child is accompanied by a parent or guardian, and the child is within the weight limits for the child restraint seat.
    3. One stroller and/or one child restraint seat will be accepted for transportation in the cargo compartment at the counter or gate free of charge.
      NOTE: The passenger must be traveling with a child using the stroller and/or child restraint seat otherwise the item(s) will be counted as baggage and applicable fees will apply.
    4. Strollers that do not fit beneath the seat or in an approved overhead compartment will be accepted for transportation in the cargo compartment only.
      NOTE: HA is not liable for damage that occurs to strollers that are not packaged in a box and checked at the check-in counter. This does not apply to strollers that are used as assistive devices for passengers with disabilities.
  3. Bicycles - See Sporting Equipment below.
  4. Birds, Household – See Rule 105
  5. Bowling Equipment – See Sporting Equipment below.
  6. Cats, Domestic – See Rule 105
  7. Dogs, Domestic – See Rule 105
  8. Duffel Bags, B-4 Bags and Sea Bags – See Rule 115.
  9. Firearms – See also Sporting Equipment below.
    1. Nonsporting firearms and ammunition will be accepted as checked baggage only.
    2. Advance arrangements must be made
    Exception: An authorized person performing a duty on board an aircraft, such as a law enforcement officer or diplomatic courier, may be permitted to retain custody of his firearm and ammunition upon duly identifying himself at time of check in. Prior authorization must be obtained from HA.
  10. Fishing Equipment – See Sporting Equipment below.
  11. Football – See Sporting Equipment below.
  12. Fragile Items
    1. Upon request, a fragile and/or bulky items will be carried as cabin-seat baggage subject to the provisions in Rule 112.
    2. Fragile items (see note below) will be accepted if they are appropriately packaged in a properly sealed factory carton which was originally intended for the shipment of the item being checked or a cardboard mailing tube or container or case designed for shipping such items and packed with protective internal material. However, fragile items will be accepted without the appropriate packaging upon execution of a Release Form.

      Execution of the Release Form relieves carrier of liability for damage to fragile items in checked baggage, which damage results solely from the unsuitability of such items as checked baggage and/or the inadequacy of their packaging, and not from the carrier's failure to exercise the ordinary standard of care. Execution of the release form also relieves the carrier of liability for spoilage or substantial loss of value or potency which results from carrier's delay in delivery of checked baggage when such spoilage results from the unsuitability of such items as checked baggage and not from the carrier's failure to exercise the ordinary standard of care.
      Note: For the purpose of this rule, classes of fragile items include, but are not limited to the following:
      1. Artistic Items
        Vases, figurines, ceramic articles, trophies, paintings, sculptures, and antique furniture.
      2. Electronic and Mechanical Items (See also Precision Items)
        Television sets, radios, amplifiers, speakers, tape recorders, calculators, typewriters and dictation equipment.
      3. Glass (See also Chinaware/Ceramics/Pottery)
        Terrariums, mirrors, crystal, china and glass containers for liquors, wines, beer, liqueurs and perfumes.
      4. Musical Instruments and Equipment
        Guitars, violins and violas, cellos, organs, harps, drums and other musical instruments and amplifiers or speakers used in conjunction with electronic instruments that are not protected or in carrying cases that are not sufficient to prevent damage during the course of normal baggage handling. All string instruments require the strings to be loosened prior to transport.
      5. Paper
        Advertising displays, models, sketches, blueprints and maps.
      6. Perishable Items
        1. Fresh or frozen foodstuffs such as fruits, vegetables, meats, fish, poultry and bakery products.
        2. Floral and nursery stock such as flower, fruit and vegetable plants.
        3. Cut flowers and foliage such as floral displays.
      7. Photographic/Cinematographic Equipment
        Cameras, lenses, flash bulbs and projectors.
      8. Precision Items
        Microscopes, oscilloscopes, meters, counters and polygraphs.
      9. Recreational and Sporting Goods
        Backpacks, sleeping bags and knapsacks made of plastic, vinyl or other easily torn material with aluminum frames, outside pockets, or protruding straps and buckles and other sporting or recreational items not contained in a rigid heavy case.
      10. Toys
        Dolls, stuffed animals and dollhouses.
      11. Miscellaneous Items
        Uncrated/Unprotected/Unsuitable Items
        Cosmetic cases, hat boxes, wig boxes, bicycles, infant strollers, infant carriers/car seats, umbrellas, bag carts, skis, windsurfing equipment, surfboards/long boards, and other items whose shape, material or characteristics render it susceptible to damage.
  13. Golfing – See Sporting Equipment below
  14. Musical Instruments
    Musical instruments (including brass, percussion, string, or woodwind, but excluding piano, harp, tympani, organ, and amplifiers/speakers used in conjunction with electronic instruments) will be accepted as checked baggage subject to the provisions of Rule 195 (L). (One item of musical instruments is defined as one musical instrument.) One item of musical instruments will be included in determining the free baggage allowance and when in excess will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece.
  15. Sporting Equipment
    Sporting equipment items listed below will be accepted by HA subject to the conditions of acceptance and/or prescribed charges (see Rule 120). Certain items of sporting equipment will be carried free by some carriers in addition to the basic free baggage allowance or in lieu of one piece or more of free baggage (see Rule 115).
    1. Baseball Equipment
      Items of baseball equipment will be accepted as checked baggage. The baseball equipment will be included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece.
    2. Bicycles and Attachable Parts
      1. Bicycle Characteristics
        HA will accept non-motorized touring or racing bicycles with single seats and bicycles with tandem seats.
      2. Conditions of Acceptance
        1. Bicycles must have the handlebars fixed sideways and pedals removed or pedals and handlebars must be enclosed in plastic foam or similar material. rial.
        2. Bicycles and any attachable parts must be adequately packed in a box or hard case.
        3. Passenger must sign a waiver of liability upon airport check-in for HA to transport bicycle and any attachable parts. HA will not be responsible for damage to or loss of inadequately/unsuitably packed, uncrated or unprotected bicycles or attachable parts.
        4. Acceptance of Bicycles and attachable parts is subject to availability of space and conditional on aircraft size and load conditions.
          Exception: If the bicycle only is less than 157 dimensional centimeters or 62 dimensional inches and weighs less than 23 kgs. or 50 lbs, the above condition does not apply.
        5. HA shall not be responsible for the ground delivery of bicycle or any attachable parts that are not accommodated on the flight on which the bicycle or any attachable parts were accepted as checked baggage. gage.
        6. Maximum weight for bicycle and attachable parts and container is 45kgs. or 100 lbs. and 292 dimensional centimeters or 115 inches in length.
      3. Charges
        Bicycles and any attachable parts will not be included in determining the free baggage allowance and will always be subject to a charge, whether or not presented as a single piece. Items in excess of 23kgs or 50 lbs. for travel between the USA and Japan/Korea or 32kgs or 70 lbs. for any other international travel will also be assessed overweight charges described in Rule 123 of this tariff:
        1. JPY 15,000For travel originating in Japan to any point outside of or within Japan:
        2. KRW 150,000For travel originating in Korea to any point outside of or within Korea:
        3. AUD 150.00For travel originating in Australia to any point outside of or within Australia:
        4. TWD 4500For travel originating in Taiwan to any point outside of or within Taiwan:
        5. CNY 900For travel originating in China to any point outside of or within China:
        6. USD 150.00For any other international travel between IATA Areas 1 and 3, Areas 1 and 2, Areas 2 and 3, or within Area 2 or Area 3:
        Note: Excludes unicycles, break-apart bicycles or any other type of cycle which can be packed into a standard suitcase.
    3. Bowling Equipment
      Items of bowling equipment will be accepted as checked baggage. Bowling equipment will be included in determining the free baggage allowance and, when in excess, each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece (see Rule 120). (For the purpose of this provision one item of bowling equipment is defined as one bowling ball, one bowling bag and one pair of bowling shoes.)
    4. Canoe Paddles
      Canoe paddles will be accepted as checked baggage. Paddles will be included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece.
    5. Fishing Equipment
      Items of fishing equipment will be accepted as checked baggage. The fishing equipment will be included in determining the free baggage allowance and when in excess each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece (see Rule 120). (For the purpose of this provision one item of fishing equipment is defined as two rods, one creel, one landing net, one pair of fishing boots (all properly encased) and one fishing tackle box.)
    6. Football Equipment
      Items of football equipment will be accepted as checked baggage. The football equipment will be included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece. (For the purpose of this provision one item of football equipment is defined as one set of headgear, one set of shoulder pads, one set of knee pads, one jersey, and one pair of shoes.)
    7. Golfing Equipment
      Items of golfing equipment will be accepted as checked baggage subject to the charges specified below. (For the purpose of this provision one item of golfing equipment is defined as one golf bag containing not more than 14 golf clubs, 12 golf balls, and one pair of golf shoes.) HA will not be liable for any golfing equipment that is not in a hard shell case. A liability release form must be signed by the passenger at the time they check-in the golfing equipment.

      Charges
      Golfing equipment will be included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece. Oversized baggage charges will be waived for golfing equipment that exceed 62 linear inches provided that all items in the golf bag/container are described as golfing equipment in the above paragraph. If non-golf items are included in the golf bag/container then normal oversized charges will apply to golfing equipment in excess of 62 linear inches. Items exceeding 115 linear inches will not be accepted as checked baggage.
    8. Scuba-diving Equipment
      1. Items of scuba diving equipment will be accepted as checked baggage subject to the charges specified below. The regulator valve must be completely disconnected from the cylinder and the cylinder no longer sealed (i.e. the cylinder has an open end) as the cylinder must have an opening to allow for a visual inspection inside. If the cylinder is sealed (i.e. the regulator valve is still attached), the cylinder is prohibited and not permitted, regardless of the reading on the pressure gauge indicator. HA Agents will visibly ensure that the cylinder is completely empty and that there are no prohibited items inside. (For the purpose of this provision one item of scuba diving equipment is defined as One scuba tank (tank must be empty), One scuba regulator, One tank harness, One tank pressure gauge, One mask, Two fins, One snorkel, One knife, One spear gun, One safety vest) vest)
      2. Scuba diving equipment will not be included in determining the free baggage allowance and will always be subject to the following charges:
        1. JPY 15,000For travel originating in Japan to any point outside of or within Japan:
        2. KRW 150,000For travel originating in Korea to any point outside of or within Korea:
        3. AUD 150.00For travel originating in Australia to any point outside of or within Australia:
        4. TWD 4500For travel originating in Taiwan to any point outside of or within Taiwan:
        5. CNY 900For travel originating in China to any point outside of or within China:
        6. USD 150.00For any other international travel between IATA Areas 1 and 3, Areas 1 and 2, Areas 2 and 3, or within Area 2 or Area 3:
      3. Maximum weight for Scuba Equipment is 45kgs. or 100 lbs. Items in excess of 23kgs. or 50 lbs. but not more than 45kgs. or100 lbs. will be subject to applicable excess weight charges described in Rule 123.
      Note: Self Contained Underwater Breathing Apparatus (SCUBA) is not to be confused with Emergency Escape Breathing Devices (EEBD) also referred to as Self Contained Breathing Apparatus (SCBA). Due to TSA requirements HA will allow depleted EEBD or SCBA to be transported only as part of passenger's normal carry-on baggage allowance and not as checked baggage.
    9. Shooting Equipment (Sporting Firearms)
      1. Items of shooting equipment will be accepted only as checked baggage subject to the conditions specified below. Firearms will be included in determining the free baggage allowance and, when in excess, each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece (see Rule 120.) (For the purpose of this provision one item of shooting equipment is defined as (1) one rifle case containing not more than two rifles, with or without scopes, 5kg (11 lbs.) of ammunition, one shooting mat, noise suppressors and small rifle tools; (2) two shotguns and two shotgun cases and 5kg (11lbs.) of ammunition; or (3) one pistol case containing not more than five pistols
      2. Conditions of Acceptance
        1. Advance arrangements must be made.
        2. Firearms must be unloaded and placed in a suitable container. Firearms must be packed in (1) a manufacturer's crushproof type container, manufactured specifically for the firearms or (2) a hard case;
        3. Baggage containing handguns must be locked with a key or lock combination in possession of the passenger only and the bag must be of the hard-side type;
        4. Baggage containing firearms will be transported in an area, other than the cockpit, that is inaccessible to passengers;
        5. Ammunition must be packed in the manufacturer's original package or securely packed in fiber, wood or metal boxes.
        NOTE: Shooting Equipment (Sporting Firearms) will not be accepted for transportation to/from Manila, Philippines.
    10. Shooting Equipment (Paintball Guns)
      Items of paintball gun equipment will be accepted as checked baggage subject to the conditions and charges specified below. For the purposes of this provision, paintball equipment shall be defined as one paintball gun with one barrel and one hopper, and one mask.
      1. Conditions of Acceptance
        1. Passenger must declare that they are transporting a paintball gun
        2. CO2 tank must be removed and must be empty
        3. Barrel and hopper must be removed
        4. Gun must be placed inside a case
      2. Charges
        Paintball guns will be included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece.
    11. Skiing Equipment
      Items of skiing equipment will be accepted as checked baggage. Skiing equipment will be included in determining the free baggage allowance and when in excess each item will be subject to the excess baggage charge for a single piece whether or not presented as a single piece (see Rule 120). (For the purpose of this provision one item of skiing equipment is defined as one pair of skis, one pair of ski poles, one pair of ski bindings and one pair of ski boots, one snow board.)
    12. Boogie Boards / Skim Boards
      Boogie boards and Skim Boards will be accepted as checked baggage. The boogie board or skim board will be included in determining the free baggage allowance and when in excess, each item will be subject to the excess baggage charge for a single piece.
    13. Surf, Kite, Wake, and Paddle Boards
      1. Conditions of Acceptance
        1. Fin must be removed or well padded.
        2. Entire board must be protected by a suitable container.
        3. Transportation is subject to availability of space.
        4. HA shall not be responsible for the ground delivery of board not accommodated on the flight the board was accepted as checked baggage.
        5. Limit of two (2) boards per container. Charge will be assessed per container.
        6. Maximum weight for Surf, Kit, Paddle, and Wake Boards is 23 kgs. or 50 lbs.
      2. Charges
        Surf, Kite, Paddle, and Wake boards will not be included in determining the free baggage allowance and will be subject to the following charges each. Charges below will be based on non-stop, direct, and/or connecting service on HA only for travel between the USA and PPG/PPT/PEK/ICN/Australia/Japan. En-route stopovers exceeding 24 hours will result in point to point charges being applicable. Surf, Kite, Paddle, and Wake boards may not exceed 115 inches in length. Items in excess of 23kgs or 50 lbs. for travel between the USA and Japan/Korea or 32kgs or 70 lbs. for any other international travel will also be assessed overweight charges described in Rule 123 of this tariff:
        1. JPY 15,000For travel originating in Japan to any point outside of or within Japan:
        2. KRW 150,000For travel originating in Korea to any point outside of or within Korea:
        3. AUD 150.00For travel originating in Australia to any point outside of or within Australia:
        4. TWD 4500For travel originating in Taiwan to any point outside of or within Taiwan:
        5. CNY 900For travel originating in China to any point outside of or within China:
        6. USD 150.00For any other international travel between IATA Areas 1 and 3, Areas 1 and 2, Areas 2 and 3, or wholly within Area 2 or Area 3:
        EXCEPTION: For travel between USA and Australia or New Zealand, boards will be included in the free baggage allowance when travel is non-stop, direct and/or connecting Service. Boards in excess of the free baggage allowance and/or when enroute stopover exceeding 24 hours occurs, will always be subject to the charges in paragraph 13.b above.

        Note: For the purpose of this provision, the above charges will be assessed per container.
    14. Tennis Equipment
      Items of tennis equipment will be accepted as checked baggage. Tennis equipment will be included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece, whether or not presented as a single piece. (For the purpose of this provision one item of tennis equipment is defined as up to two (2) tennis rackets that must be contained in one (1) tennis racket case suitable for carriage and one (1) canister of tennis balls. Limit of two (2) rackets per case.
    15. Windsurfing Equipment
      Windsurfing equipment will be accepted as checked baggage subject to the conditions and charge specified below. (for the purpose of this provision, windsurfing equipment is defined as consisting of one windsurfing board with a boom, and one mast and sail or any one portion of the windsurfing equipment as defined above.) Items in excess of 23kgs or 50 lbs. for travel between the USA and Japan/Korea or 32kgs or 70 lbs. for any other international travel will also be assessed overweight charges described in Rule 123 of this tariff:
      1. Conditions of Acceptance
        1. Subject to space availability.
        2. HA shall not be responsible for the ground delivery of windsurfing equipment not accommodated on the flight the windsurfing equipment was accepted as checked baggage.
        3. Maximum weight for Windsurfing equipment is 45kgs. or 100 lbs.
        4. Windsurfing equipment may not exceed 115 inches in length.
      2. Charges
        Windsurfing equipment will not be included in determining the free baggage allowance and will always be subject to an excess baggage charges:
        1. JPY 15,000For travel originating in Japan to any point outside of or within Japan:
        2. KRW 150,000For travel originating in Korea to any point outside of or within Korea:
        3. AUD 150.00For travel originating in Australia to any point outside of or within Australia:
        4. TWD 4500For travel originating in Taiwan to any point outside of or within Taiwan:
        5. CNY 900For travel originating in China to any point outside of or within China:
        6. USD 150.00For any other international travel between IATA Areas 1 and 3, Areas 1 and 2, Areas 2 and 3, or wholly within Area 2 or Area 3:
    16. Archery Equipment
      One item of archery equipment per customer will be accepted in lieu of one piece of free baggage. All items must be properly encased in a suitable container.

      An item of archery equipment consists of:
      1. 1 bow case containing bows
      2. 1 quiver with arrows
      3. Maintenance Kit of sufficient strength to protect items from accidental damage.

      Archery equipment carried in addition to the free baggage allowance will be assessed at current excess baggage charge. HA is not liable for damage to archery equipment that is not contained in a hard-sided case.
    17. Skateboards
      Skateboards will be included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece.
  16. SPECIAL ITEMS
    1. PROSTHETIC DEVICES
      Prosthetic devices such as crutches, canes, braces, etc. will be accepted as cabin baggage or checked baggage as determined by HA personnel at the time of check-in and carried free of charge for a passenger who is dependent on such prosthetic devices.
    2. WHEELCHAIRS AND OTHER MOBILITY DEVICES
      Wheelchairs and other mobility devices will be accepted as cabin baggage or checked baggage as determined by HA personnel at the time of check-in and carried free of charge for a passenger who is dependent on the wheelchair or other mobility devices.
      1. For all battery operated wheelchairs, the battery must be securely fastened to the wheelchair and the cable must be disconnected and the battery terminals taped so as not to be exposed.
        1. For wet cell batteries, HA must provide hazardous material packaging at no cost to the passenger.
        2. Dry cell and gel cell batteries are permitted in the cabin for operation of acceptable life support equipment only.
      2. HA will accept Segway Human Transporters which are used as an assistivedevice and that operate on NiMH batteries only.  Lithium-ion batteries are prohibited for transportation and will always be refused

Rule 105: Acceptance of Pets and Animals

  1. General Conditions Of Acceptance
    1. Pets, limited to dogs, cats and household birds, when properly crated and accompanied by valid health and rabies vaccination certificates, entry permits and other documents required by countries of entry or transit will be accepted for carriage subject to the following requirements. Pets will be accepted as baggage only when accompanied by a passenger traveling on the same aircraft.

      EXCEPTION 1: This rule does not apply to the transportation of live animals pursuant to Rule 56 of this tariff.

      EXCEPTION 2: This rule does not apply to flights originating from or departing to French Polynesia, Australia, New Zealand, Japan, Korea, and China. Pets are not accepted as checked baggage on flights originating from or departing to these countries.

      EXCEPTION 3: Brachycephalic (short-nosed) dogs and cats will be accepted for transportation on HA if the owner/shipper agrees to (1) release Hawaiian from any and all liability resulting from the transportation of the animal and (2) not file any claim with Hawaiian relating to the transportation of the animal. The owner/shipper must sign a liability release form prior to HA accepting the animal for transport.
    2. Advanced arrangements must be made.
    3. The animal must be harmless, inoffensive, and odorless and require no attention during transit.
    4. The animal must be confined in a kennel subject to inspection and approval by the carrier prior to acceptance.
    5. The passenger must make all arrangements and assume full responsibility for complying with any applicable laws, customs and/or other governmental regulations, requirements or restrictions of the country, state or territory to which the animal is being transported.
    6. Carriage of animals is limited to one animal per container and one kennel per passenger except that two kittens or two puppies at least 8 weeks of age will be permitted in a single container providing they do not exceed a total weight of 25 lbs.  Carrier will limit the number of containers carried on any flight in order to ensure the safety and well being of any animal transported.
    7. Household Birds will be accepted at the airport ticket counter only and will be permitted to be transported in the baggage compartment only of the aircraft, provided all required entry documentation accompanies the bird upon check-in.
    8. Carrier will refuse acceptance of an animal as checked baggage if the local temperature at the origin, destination, or connecting airports exceeds   85 degrees Fahrenheit/29 degrees Celsius or falls below 45 degrees Fahrenheit/7 degrees Celsius.  The temperature at the time the animal is tendered for acceptance will be used as the determining factor.

      Note 1: Animals will not be accepted for check-in to a city that is under a seasonal pet acceptance embargo.

      If HA is unable to accept an animal due to temperature restrictions, the customer may rebook to the next flight with availability for the customer and animal in the original booking class, subject to all conditions of this rule. Any applicable fare differences or date change penalties will be waived for the customer only. Applicable charges for carriage of the animal will apply.
  2. Pets in the Cabin
    Not allowed.
  3. Kennel and Animal Storage
    Maximum Hard-Sided Kennel Size for Animals Checked as Baggage:
    The kennel must not exceed the following dimensions:
    KENNEL SIZE (IN INCHES)
    AIRCRAFT TYPE LENGTH WIDTH HEIGHT
    767 40 27 30
    Pet container must be made of leak-proof metal, wood, fiber glass or polyurethane and subject to inspection and approval by carrier prior to flight departure time.
  4. Charges
    The animal and its kennel will not be included in determining the free baggage allowance and will always be subject to a [R] $225.00 charge.

Rule 110: Checked and Carry-On Baggage

Subject to the conditions of Rules 97, 100 and 105, passengers may check baggage for carriage in the cargo compartment of the aircraft and/or may carry baggage on board the aircraft subject to the provisions in paragraphs (A) and (B) below. The carrier will determine the suitability of baggage, as to weight, size and character, to be carried in the passenger compartment of the aircraft.


  1. Checked Baggage
    Carrier will check baggage which is tendered by a passenger and which is acceptable under the terms of rules 97, 100 and 105, upon presentation by a passenger of a valid ticket for transportation over the lines of that carrier, subject to the conditions specified below:
    1. Baggage must be checked at the city or airport office designated by the carrier and in advance of flight departure time as prescribed by the carrier.
    2. The passenger's name must appear on the baggage. Carrier will supply baggage identification labels free of charge.
    3. Baggage will not be checked:
      1. To a point that is not specified on the passenger's ticket
      2. Beyond the passenger's next point of stopover or, if there is no stopover, beyond the destination designated on the ticket
      3. Beyond a point at which the passenger wants to reclaim the baggage or any portion thereof
      4. Beyond the point to which all applicable charges have been paid
      5. Beyond a point at which the passenger is to transfer to a connecting flight, it that flight is scheduled to depart from an airport different from the one at which the passenger is scheduled to arrive
      6. Beyond the point to which the passenger holds a reservation.
    4. Live animals will not be checked beyond a point of transfer to another carrier.
  2. Delivery of Checked Baggage by Carrier
    1. Checked baggage will be delivered to the bearer of the baggage check upon payment of all unpaid sums due carrier under contract of carriage and upon return to carrier of the baggage (claim) tag(s) issued in connection with such baggage. Carrier is under no obligation to ascertain that the bearer of the baggage check and baggage (claim) tag is entitled to delivery of the baggage and carrier is not liable for any loss, damage or expense arising out of or in connection with such delivery of the baggage. Except as otherwise provided in subparagraph (3) below, deliver will be made at the destination shown in the baggage check.
    2. If the provisions of subparagraph (1) above, are not complied with by a person claiming the baggage, carrier will deliver the baggage only on condition that such person establishes to carrier's satisfaction his rights thereto and if required by carrier, such person shall furnish adequate security to indemnify carrier for any loss, damage or expense which may be incurred by carrier as a result of such delivery.
    3. At the request of the bearer of the baggage check and baggage (claim) tag(s), checked baggage will be delivered at the place of departure or an intermediate stopping place upon the same condition provided for in subparagraph (1) above, unless precluded by government regulations or unless time and circumstances do not permit. In delivering baggage at the place of departure or at any intermediate stopping place, carrier shall be under no obligation to refund any charges paid.
    4. Acceptance of baggage by the bearer of the baggage check and baggage (claim) tag(s) without written complaint at the time of delivery is presumptive evidence that the baggage and contents have been delivered in good condition and in accordance with the contract of carriage.
    5. Passengers who arrive at the airport of departure for check-in within 30 minutes of scheduled departure or who are traveling on a standby basis and are accepted for carriage will be advised that it may not be possible to load their checked baggage on the flight on which he/she has been accepted for carriage. Such baggage will be accepted only upon execution of a release, supplied by the carrier, which relieves the carrier from liability of any delivery charges resulting from failure of baggage to arrive on the flight on which the passenger traveled unless the carrier has failed to exercise ordinary standards of care in the carriage and delivery of the baggage.
  3. Carry-On Baggage
    1. When baggage is carried on board the aircraft it may be stored in carry-on compartments of aircraft so equipped or it must be retained in the passenger's custody and stored under a seat or in an overhead compartment approved for the carriage of such baggage.
    2. Carry-on baggage must fit under the seat in front of the passenger or be stored in an approved compartment (overhead bin) and is subject to the following additional conditions:

      1. The maximum size is 45 linear inches (9x14x22).
      2. The maximum weight is 25 pound per passenger.
    3. HA has a limit of one (1) piece of carry-on baggage, which may change from time to time without notice. In addition to the carry-on bag, passenger may carry on a personal item such as a purse, briefcase, laptop computer, back pack, or similar piece. When flights are full, ha reserves the right to stow carry-on baggage in the cargo compartment of the aircraft. Carry-on baggage may be limited further by aircraft type or storage availability.

      EXCEPTION: Any assistive device brought into the cabin by a qualified individual with a disability shall not be subject to the above limitation.

Rule 115: Baggage Allowance

Two (2) pieces of checked baggage are allowed for each customer at no additional charge. Baggage will be weighed and measured to ensure that it meets the dimensional requirements permitted for normal baggage allowance described in this rule and subject to the conditions of acceptance in Rule 97, Rule 100, and Rule 105.

  1. International Travel - between the United States and points outside the United States including Pago Pago, American Samoa (PPG), or other travel between IATA Areas 1 and 3, Areas 1 and 2, and Areas 2 and 3.

    International baggage rules will apply for entire trip subject to DOT regulations that govern whose rules apply on a single ticket, including US domestic segments regardless of stopover, provided that the itinerary includes at least one ticketed international point.

    1. The following are definitions of terms as used in the table below:
      1. The number of pieces that will be carried free and the maximum outside linear dimensions and weight of each piece are provided in the table.
      2. The term “one item” (used to describe certain articles to be carried free) is defined in Rule 100 for each article to which it is applicable.
      3. Duffel bag is defined as a canvas cylindrical shaped bag, folded and fastened at one end.
      4. Sea bag is defined as a canvas cylindrically shaped bag, closed at one end by means of draw ropes.
      5. B-4 bag is defined as a suitcase type handbag made of canvas with leather and metal bindings and fittings and with expandable canvas compartments on the two sides of the bag.
  2. Baggage Allowance
    1. Baggage is measured by adding length, width and height to determine the total number of linear inches/centimeters. The total linear dimension allowance is 62 inches (157 cm).
    2. Baggage that weighs more than 100 lbs. (45 kg) per piece will not be accepted.

      EXCEPTION: Baggage for travel between the United States and Australia, New Zealand, or French Polynesia (Papeete, PPT) that weighs more than 70 lbs. (32 kg) per piece will not be accepted.

      For Travel Between Cabin Per Piece Weight
      Allowance
      USA and Australia/New Zealand Any 70 lbs/32kg
      USA and Papeete Any 50 lbs/23kg
      USA and Pago Pago Any 50 lbs/23kg
      USA and Japan/Korea/Taiwan/China Coach/Economy 50 lbs/23kg
      USA and Japan/Korea/Taiwan/China Business 70 lbs/32kg
      USA and any other int’l point or between any other international points not listed above Coach/Economy 50 lbs/23kg
      USA and any other int’l point or between any other international points not listed above First/Business 70 lbs/32kg

    3. Maximum weight for items carried onboard flight (carry-on baggage) is 25 lbs (11.5 kg) and the maximum size is 45 linear inches (9x14x22).
    4. Free Baggage Allowance for Children
      1. Children paying at least 50 percent of the adult fare receive the same baggage allowance as adults.
      2. Children carried without charge will not be granted a free baggage allowance.
    5. Articles Carried Free In Addition to Stated Maximum
      In addition to the maximum allowances provided in paragraphs (1) and (2) above, each fare-paying passenger may carry, without additional charge, the following articles of baggage only when retained in the passenger's custody (except item 'f' which also may be checked):
      1. Handbag or Pocketbook
      2. Overcoat or Wrap
      3. Umbrella or Walking Stick
      4. Reasonable amount of reading matter for the flight
      5. Infant's food for consumption enroute
      6. Collapsible wheelchair and/or crutches and/or braces or other prosthetic devices on the same flight with passenger dependent on the device.
      7. Any assistive device or mobility aid
  3. Pooled Baggage
    When two or more passengers traveling to the same destination on the same flight present themselves and their baggage at the same time and place, their maximum allowance will be the sum of their individual maximum allowances. Baggage in excess of the combined maximum allowance will be subject to the excess baggage charge.

Rule 123: Excess Baggage Charges

Baggage in excess of the maximum allowance specified in Rule 115 (BAGGAGE ALLOWANCE) will be accepted for transportation only upon payment of excess baggage charges specified in this rule. Items accepted as checked baggage will be subject to checked bag fees and any applicable excess piece, weight, or oversized baggage charges as stated in this rule.

Excess baggage charges will apply from the point at which baggage is accepted for transportation to the point at which baggage is checked or transported in the passenger compartment. Baggage connecting to other airlines will also be subject to the connecting airline's excess charges, in addition to the carrier's excess charges.

International baggage charges will apply for entire trip subject to DOT regulations that govern whose rules apply on a single ticket, including US domestic segments regardless of stopover, provided that the itinerary includes at least one ticketed international point.

  1. APPLICABLE CHARGES
    Where the provisions of Rule 115 indicate a maximum acceptable number of pieces of baggage that will be carried free, the piece(s) in excess of that maximum will be subject to the charges prescribed in paragraph (B) below.
  2. EXCESS PIECE CHARGES
    Baggage in excess of the free baggage allowance specified in Rule 115 will be charged as shown below:
    1. For travel originating from Korea to any point outside of Korea:
      Checked Bag Per Piece Charge (Each way)

      First and Second

      Free of Charge

      Third or any additional

      KRW 150,000

    2. For travel originating from Japan to any point outside of Japan:
      Checked Bag Per Piece Charge (Each way)

      First and Second

      Free of Charge

      Third or any additional

      JPY 15,000

    3. For travel originating from Australia to any point outside of Australia:
      Checked Bag Per Piece Charge (Each way)

      First and Second

      Free of Charge

      Third or any additional

      AUD 150.00

    4. For travel originating from New Zealand to any point outside of New Zealand:
      Checked Bag Per Piece Charge (Each way)

      First and Second

      Free of Charge

      Third or any additional

      NZD 200.00

    5. For travel originating from Taiwan to any point outside of Taiwan:
      Checked Bag Per Piece Charge (Each way)

      First and Second

      Free of Charge

      Third or any additional

      TWD 4500

    6. For travel originating from China to any point outside of China:
      Checked Bag Per Piece Charge (Each way)

      First and Second

      Free of Charge

      Third or any additional

      CNY 900

    7. For any other international travel (between IATA Areas 1 and 3, 1 and 2, or 2 and 3) or for travel wholly within Area 2 or Area 3:
      Checked Bag Per Piece Charge (Each way)

      First and Second

      Free of Charge

      Third or any additional

      USD 150.00

  3. OVERSIZE PIECES
    When the maximum outside linear dimensions are more than 157 linear centimeters or 62 inches but less than 206 linear centimeters or 80 inches, the charges indicated in this paragraph will apply.

    NOTE 1: An oversize piece (more than 157 linear centimeters or 62 inches but less than 206 linear centimeters or 80 inches) may be substituted in lieu of two pieces of free baggage allowance.

    NOTE 2: Baggage will not be accepted for carriage when the maximum outside or linear dimensions are more than 206 centimeters or 80 inches, or when the weight exceeds 45 kg or 100 lbs.

    CHARGES (rates apply per oversized piece):
    1. Travel originating from Japan to any point outside of Japan:
      JPY 15,000
    2. Travel originating from Korea to any point outside of Korea:
      KRW 150,000
    3. Travel originating from Australia to any point outside of Australia:
      AUD 150.00
    4. Travel originating from New Zealand to any point outside of New Zealand:
      NZD 200.00
    5. Travel originating from Taiwan to any point outside of Taiwan:
      TWD 4500
    6. Travel originating from China to any point outside of China:
      CNY 900
    7. Any other international travel (between IATA Areas 1 and 3, 1 and 2, or 2 and 3 or wholly within Area 2 or Area 3):
      USD 150.00
  4. OVERWEIGHT PIECES
    1. Items that are in excess of the baggage weight allowances where the allowance is 23 kg or 50 lbs. (as stated in Rule 115) and up to 32 kg or 70 lb. will be charged the following per piece overweight charges:
      1. Travel originating from Japan to any point outside of Japan:
        JPY 5,000
      2. Travel originating from Korea to any point outside of Korea:
        KRW 50,000
      3. Travel originating from Philippines to any point outside of Philippines (excluding Hawaii) :
        USD 150.00
      4. Travel originating from Taiwan to any point outside of Taiwan:
        TWD 1500
      5. Travel originating from China to any point outside of China:
        CNY 900
      6. Any other international travel (between IATA Areas 1 and 3, 1 and 2, or 2 and 3, or wholly within Area 2 or Area 3) :
        USD 50.00
    2. Items that are in excess of 32 kg or 70 lbs. and up to 45 kg or 100 lbs., will always be subject to the following per piece charges, except for travel between the United States and Australia/New Zealand for which items in excess of 32 kg/70 lbs. will not be accepted:
      1. Travel originating from Japan to any point outside of Japan:
        JPY 40,000
      2. Travel originating from Korea to any point outside of Korea:
        KRW 400,000
      3. Travel originating from Taiwan to any point outside of Taiwan:
        TWD 12,000
      4. Travel originating from China to any point outside of China:
        CNY 2500
      5. Any other international travel (between IATA Areas 1 and 3, 1 and 2, or 2 and 3, or wholly within Area 2 or Area 3):
        USD 400.00

Rule 125: Excess Value Charges for Baggage

  1. Excess Value Charges
    Under the baggage liability limits of the Montreal Convention, the liability of the Carrier for each passenger for the destruction, loss, damage, or delay of checked baggage is limited to 1,131 Special Drawing Rights (SDRs) unless the passenger at the time the checked baggage is handed to the Carrier, declares a value in excess of 1,131 SDRs per passenger for the checked baggage.
    1. When such declaration is made, a charge of such excess value will be assessed by each carrier participating in the carriage at the following rates:
      Convention Charge Additional Amount of Liability
      Montreal US$1.00 per $100.00 Or Fraction Thereof for a maximum of 1131 SDRs
    2. If the passenger has paid the excess value charge, the carrier will be liable for destruction, loss, damage or delay of such checked baggage in an amount not exceeding the declared amount, unless the carrier proves that the declared amount is greater than the passenger’s actual interest in delivery at the destination. The declared amount, and the amount of the carrier’s liability, shall not exceed the total amount of declaration permissible under the carrier’s regulations, inclusive of the limitation of paragraph 1.a hereof. Nevertheless, the carrier may impose charges for pieces of baggage in excess of any free allowance the carrier may provide.
    3. This rule shall not entitle the passenger to declare such excess value for baggage in connection with carriage over carrier's route in relation to which the above rule does not permit such declarations, unless the carriage over such route forms a part of through carriage including other route in relation to which such declarations are permitted.
  2. Valuation Limit of Baggage
    For travel wholly within the United States, refer to Rule 230 of the domestic Contract of Carriage.
  3. Collection of Excess Value Charges
    Excess value charges will be payable at the point of origin for the entire journey to final destination; provided, that, if at a stopover en route, a passenger declares a higher excess value than that originally declared, additional value charges for the increased value from the stopover at which the higher excess value was declared to final destination will be payable.

    EXCEPTION: Excess value charges will be payable only to the point to which the baggage is checked or to the point of transfer to another carrier if such point precedes the point to which baggage is checked.
  4. Excess Value Charges on Re-routings or Cancellations
    When a passenger is rerouted or his carriage cancelled, the provisions which govern with respect to the payment of additional fares or the refunding of fares shall likewise govern the payment of excess value charges. No refund of excess value charges will be made when a portion of the carriage has been completed.

Rule 130: Fares

  1. General
    Fares apply only for carriage from the airport at the point of origin to the airport at point of destination and do not include ground transfer service between airports or between airports and city centers except where Rule 30 specifically provides that such ground transfer service will be furnished without additional charge.
  2. Applicable Fares
    1. Except as provided in (C) (1) below, where a fare is published via the desired routing from point of origin to point of destination, such fare is applicable over such route notwithstanding that it is higher or lower than the combination of intermediate fares via the same routing. For the purpose of this Rule, a published fare includes a fare obtained by combining a published arbitrary and a published international fare. Where no through one-factor fare is published from point of origin to point of destination via the route of movement for the class of service and the type of aircraft used, the applicable fare for such transportation shall be constructed as provided below:

      One Class of Service: Where the journey from point of origin to point of destination is in one class of service, the applicable fare shall be the lowest combination of fares via the route of movement applicable to the transportation used but in no event shall such constructed fare exceed the through one-way fare applicable to or from a more distant point via the same routing.
    2. All published fares governed by this tariff and all fares constructed in accordance with this tariff are applicable only when in compliance with the provisions governing travel via a higher-rated intermediate point (Paragraph (C) (3)). Mileage routings (see Maximum Permitted Mileage Tariff No. MPM-1, C.A.B. No. 424, NTA (A) No. 239) may be applied to any published or constructed fare; However, if a diagrammatic or linear routing is specified in connection with a fare, such routing must be observed for that portion of the transportation covered by that fare.
  3. Construction of Fares
    1. Combining Domestic U.S. Normal Fares
      1. Domestic U.S. Normal Fares
        A normal fare applicable within the U.S.A. may be combined end on end with an International fare to construct a through fare, which is less than the published International through fare from point of origin to point of destination, provided travel is via the fare construction points.
      2. Domestic U.S. Special Fares
        1. A special fare applicable within the U.S.A. may be combined with an International fare to construct a through fare, which is less than the published fare from point of origin to point of destination, provided that the passenger complies with all conditions (E.G., Period of validity, Minimum/Maximum stay, Advance Purchase Requirements, Group size, ETC.) of the special fare.

          EXCEPTION: Any minimum tour price required by the special fare within the U.S.A. will not be applicable when that fare is combined with an International Inclusive tour fare having a minimum tour price of the same or a higher amount.
        2. Passengers traveling under a fare constructed in (I) above may be routed via any gateway city regardless of the fare construction point(s).
    2. Combining Arbitraries with International Fares
      When a through fare is not published via a desired routing between a point in Canada or the U.S.A. and a point in area 2 or 3, the fare for such transportation will be constructed by combining the carrier's published arbitrary and published International fare for the fare class applicable to the transportation. Passenger may be routed via any gateway city regardless of the fare construction points(s).
    3. Travel Via A Higher-Rated Intermediate Point
      1. Except where specified, no fare governed by this tariff is applicable for travel via a higher-rated intermediate point on an itinerary. An intermediate point on an itinerary is a higher-rated point when the normal fare between such intermediate point and:

        1. The point of origin of the itinerary;
        2. The point of destination of the itinerary; or
        3. Another intermediate point of the itinerary is higher than the normal fare between the points of origin and destination of the itinerary.
        The only time a point on a specified routing for a published fare will be considered as a higher intermediate point is when a stopover occurs at a higher rated intermediate point on an itinerary.
      2. Except as provided in (c), (d), (e) and (f) below, when travel is via a higher-rated intermediate point, the applicable fare for the itinerary will be the highest of the fares applicable between such intermediate point and:

        1. The point of origin of the itinerary;
        2. The point of destination of the itinerary; or
        3. Another intermediate point of the itinerary.
      3. For Travel to a point in the U.S.A. which commences and is paid for in the United Kingdom or Ireland and which is via a point in Europe (other than in the United Kingdom or Ireland), the provisions of paragraph (c) above will not apply. The fare for such travel will be the combination of the applicable fare between the point in the United Kingdom or Ireland and the point in Europe and the fare between the point in Europe and the point in the United States.
      4. When a passenger purchases a one-way ticket for transportation via a higher-rated intermediate point, the fare for such transportation will be constructed by calculating the round trip fare for transportation via the higher-rated intermediate point and subtracting there from the one-way fare for direct (not involving a higher-rated intermediate point) transportation between the point involved.
      5. For travel between a point in the U.S.A. (other than a point in California, Oregon or Washington) and a point in area 2 or 3, which is via a point in California, Oregon or Washington, the provisions of paragraph (c) will not apply. The fare for such travel will be the lowest fare constructed by combining:

        1. The applicable fare between the point of origin or destination in the U.S.A. and Los Angeles, Portland, Ore., Sacramento, San Diego, San Francisco or Seattle; and
        2. The applicable fare between those points and the point of origin or destination in area 2 or 3.
        Travel at a fare so constructed need not be via the point over which the fare was constructed.
      6. For travel between a point in the U.S.A. and a point in Italy when travel is via the higher-rated intermediate point of Rome, the fare for such travel will be the fare applicable between the point of origin and the point of destination. The higher fare shall be assessed only if the passenger makes a stopover at Rome for which a higher fare is published.
    4. Round Trip Fares
      1. When a round trip ticket is purchased prior to commencement of carriage, the fare for such trip will be the round trip fare published for the desired routing and the class of service used. If no round trip fare is published, the applicable fare will be the sum of the one-way fares published for the segments of the desired routing and for the class of service used.
      2. When transportation is partially via fares governed by this tariff and partially via fares published in other tariffs, 50 percent of a round trip fare governed by this tariff may be combined with 50 percent of a round trip fare published in other tariffs to construct a through round trip or circle trip fare provided that:

        1. Fares which, by their terms, are not combinable with other fares, shall not be used in the construction of round trip fares; and
        2. The most restrictive provisions applicable to any fare used in the construction will apply to the entire trip.
        This provision will not apply when any part of the round trip is via the services of a nonscheduled carrier or on a charter or military flight.
    5. Circle Trip Fares
        1. When a circle trip ticket is purchased prior to commencement of carriage, the fare for such trip will be the sum of 50 percent of the applicable round trip fares for the class of service to be used for the respective sections of the itinerary, constructed from point of origin via the route of travel to point of destination, that produces the lowest fare for the circle trip for the call of service used an/or;
        2. When Transportation is partially via fares governed by this tariff and partially via fares published in other tariffs, 50 percent of a round trip fare published in other tariffs to construct a through round trip or circle trip fare provided that:

          (aa) Fares which, by their terms, are not combinable with other fares, shall not be used in the construction of circle trip fares; and

          (bb) The most restrictive provisions applicable to any fare used in the construction will apply to the entire trip.

          This provision will not apply when any part of the circle trip is via the services of a nonscheduled carrier or on a charter or military flight.
        3. If a circle trip so constructed is less than the highest direct route round trip fare applicable via the same class of service between any two points on the circle trip route, such highest direct round trip fare shall apply.
      1. Round trip fares may only be use to construct a circle trip fare in accordance with the provisions governing travel via a higher-rated intermediate point in paragraph (3) above.
      2. Partly via air and partly via sea when tickets are purchased prior to commencement of carriage for a circle trip for combined air and sea travel, the air fare for each one-way section of the air journey will be fifty percent (50 percent) of the all year round trip fare published in tariffs governed by this tariff and applicable between the points and via the class of service use. A break in the circle trip is permitted to allow passengers to make their own way by any means of transportation between airports and adjacent seaports.

        1. When the point of departure and final destination are the same, the sum of 50 percent of the applicable round trip fare from the point of departure to each outer point of the open jaw, and
        2. Where the points of departure and final destination are not the same, the sum of 50 percent of the applicable round trip fare from the point of departure to the outer point of the outward section plus 50 percent of the round trip fare from the point of destination to the outer point of the inbound section.

Rule 135: Stopovers

Stopovers will be permitted under the following conditions:


  1. Stopovers must be arranged with the carrier in advance and specified on the ticket.
  2. Stopovers will be permitted at any point which can be included in an itinerary constructed either by the use of a mileage routing or as specified in the published routing, unless such stopover is prohibited by the carrier's tariff or government regulations.
  3. Stopover provisions for special fares (applicable to all fares for which stopovers other than at the point of turnaround are prohibited or restricted in number) when travel at a through fare is interrupted by surface travel, either at intermediate points or at the point of turnaround, the points of disembarkation and reembarkation of the interrupted portion of travel will be considered together as on stopover or the one point of turnaround.
  4. Only one stopover is permitted at any single point on the itinerary of a journey traveled at a one way or half a round trip fare.
    1. The origin and destination or point of turnaround, as the case may be, may not be included in such itinerary more than once, regardless as to whether or not a stopover is made at such point.
    2. If travel involves a side trip to/from or via the country of origin, for which a separate fare is assessed, such side trip must be ticketed separately

Rule 140: Routings

  1. Application
    Fares governed by this tariff apply only via the routings specified in connection with such fares.
  2. Routings
    1. Routings are applicable in either direction.
    2. Any routing published between two points shall apply via any nonstop or local service of the specified carrier provided carriage is in a generally continuous direction.
    3. If more than one routing is applicable via the same fare, the passenger, prior to the issuance of the ticket, may specify the routing. If no routing is specified by the passenger, the carrier will determine the routing.

Rule 145: Currency Applications

  1. Local Currency Fares and Charges
    1. Fares and related charges are expressed in the local currency of the Country of Commencement of Transportation (COC), except those countries listed below which are expressed in US dollars:

      Afghanistan
      Albania
      Angola
      Anguilla
      Antigua and Barbuda
      Argentina
      Armenia
      Azerbaijan
      Bahamas
      Bangladesh
      Barbados
      Belarus
      Belize
      Bermuda
      Bolivia
      Bosnia and Herzegovina
      Brazil
      British Virgin Island
      Bulgaria
      Burundi
      Cambodia
      Cape Verde
      Cayman Islands
      Chile
      Colombia
      Costa Rica
      Croatia
      Cuba
      Dominica
      Dominican Republic
      Ecuador
      Eritrea El Salvador
      Ethiopia
      Gambia
      Georgia
      Ghana
      Grenada
      Guatemala
      Guinea
      Guinea-Bissau
      Guyana
      Haiti
      Honduras
      Indonesia
      Isreal
      Jamaica
      Kenya
      Kyrgyzstan
      Laos, People's Democratic Republic of
      Lebanon
      Liberia
      Macedonia, The Former Yugoslav Republic of
      Madagascar
      Malawi
      Maldives
      Mariana Islands
      Marshall Islands
      Mexico
      Moldova, Republic of
      Mongolia
      Montserrat
      Nepal
      Nicaragua
      Nigeria
      Palau
      Panama
      Paraguay
      Peru
      Philippines
      Romania
      Russian Federation
      Rwanda
      Saint Kitts and Nevis
      Saint Lucia
      Saint Vincent and the Grenadines
      Sao Tome and Principe
      Sierra Leone
      Somalia
      Surinam
      Tajikistan
      Tanzania, United Republic of
      Trinidad and Tobago
      Turkey
      Turkmenistan
      Turks and Caicos Islands
      U.S. and U.S. Territories
      Uganda
      Ukraine
      Uruguay
      Uzbekistan
      Venezuela
      Viet Nam
      Yemen, Republic of
      Yugoslavia
      Zaire
      Zambia
    2. All Domestic add-ons shall be established in the currency of the country concerned, or where agreed, in U.S. dollars.
  2. Combination of Local Currency Fares
    To combine two or more local currency fares, convert all local currency fares into the currency of the country of commencement of transportation.

    Step 1:
    1. Establish the NUC amount for each local currency fare by dividing the local currency fare by the applicable IATA rate of exchange (ROE) shown in the currency conversion table below for the country in which the currency is denominated.
    2. Calculate the resultant amount to two decimal places, ignoring any further decimal places.

    Step 2:
     Add the resultant NUC amounts for the sectors involved.

    Step 3:
    1. Establish the through local currency fare by multiplying the total NUC amounts (derived from steps 1, 2 and 3 above) by the IATA Rate of Exchange (ROE) shown in the currency conversion table below for the country of commencement of travel.
    2. Calculate the resultant amount of one decimal place beyond the number of decimal places shown next to the local currency in the conversion table below, ignoring any further decimal places.
    3. Round up to the next higher rounding unit shown next to the local currency in the currency conversion table, unless otherwise indicated.
  3. Other Charges
    Other charges established in local currency amount to be shown on the ticket shall be converted to the currency of the country of sale using the bankers' selling rate using the rounding units shown next to other charges in the currency conversion table.
  4. PTAS and MCOS for Unspecified Transportation
    PTAS and MCOS for unspecified transportation when honored for payment of air transportation shall be subject to the provisions of rule 75 (Currency of Payment). The country of payment of the PTA of MCO shall be considered the country of original issue.
  5. Currency Table
    1. For IATA Rate Of Exchange (ROE) Currency Conversion Table see Pages 259-275.
    2. Local Currency Rounding Table
      For those countries where fares are expressed in USD and USD is not the local currency; see pages 276-282.
    3. Currency Table
        Country Currency Type   Rate of Exchange Round Up: Local Currency Other Charges Note
        Abu Dhabi See United Arab Emirates        
        Afghanistan US Dollar USD 1.0 1 0.1 1
        Albania US Dollar USD 1.0 1 0.1 1
      R Albania Euro EUR .674772000 1 0.1 1
      R Algeria Algerian Dinar DZN 72.2064400 1 0.1 1
        American Samoa US Dollar USD 1.0 1 0.1 1,6
        Angola US Dollar USD 1.0 1 0.1 1
        Anguilla US Dollar USD 1.0 1 0.1 1
        Antigua and Barbuda US Dollar USD 1.0 1 0.1 1
        Argentina US Dollar USD 1.0 1 0.1 1
        Armenia US Dollar USD 1.0 1 0.1 1
        Aruba US Dollar USD 1.0 1 0.1 1
        Aruba Aruban Guilder AWG 1.79000000 1 0.1  
      R Australia Australian Dollar AUD 1.09419900 1 0.1  
        Austria Schilling ATS 12.5189900 10 10  
      R Austria Euro EUR 0.67477200 1 .1 1
        Azerbaijan US Dollar USD 1.0 1 0.1 1
        Bahamas US Dollar USD 1.0 1 0.1 1
        Bahrain Bahraini Dinar BHD 0.3761000 1 0.1  
        Bangladesh US Dollar USD 1.0 1 0.1 1
        Barbados US Dollar USD 1.0 1 0.1 1
        Belarus US Dollar USD 1.0 1 0.1 1
        Belgium Belgian Franc BEF 36.7008560 1 0.1 1
        Belgium Euro EUR .674772000 1 0.1 1
        Belize US Dollar USD 1.0 1 0.1 1
      R Benin CFA Franc XOF 422.588744 100 100  
        Bermuda US Dollar USD 1 1 0.1 1
      R Bhutan Ngultrum BTN 46.5090000 1 0.1 1
        Bolivia US Dollar USD 1 1 0.1 1
        Bosnia and Herzegovina US Dollar USD 1 1 0.1 1
      R Bosnia and Herzegovina Euro EUR 0.67477200 1 0.1  
      R Botswana Pula BWP 6.64892000 1 0.1 1
        Brazil US Dollar USD 1 1 0.1 1
        British Virgin Islands US Dollar USD 1 1 0.1 1
      R Brunei Darussalam Brunei Dollar BND 1.38917000 1 0.1 1
        Bulgaria US Dollar USD 1 1 0.1 1
      R Bulgaria Euro EUR 0.67477200 1 0.01  
      R Burkina Faso CFA Franc XOF 442.588744 100 100  
        Burundi US Dollar USD 1 1 0.1 1
        Cambodia US Dollar USD 1 1 0.1 1
      R Cameroon CFA Franc XOF 442.588744 100 100  
      R Canada Canadian Dollar CAD 1.05431000 1 0.1 1, 6
        Cape Verde US Dollar USD 1 1 0.1 1
        Caroline Islands US Dollar USD 1 1 0.1 1
        Cayman Islands US Dollar USD 1 1 0.1 1
      R Central African Republic CFA Franc XOF 442.588744 100 100  
      R Chad CFA Franc XOF 442.588744 100 100  
        Chile US Dollar USD 1 1 0.1 1
      R China Yuan Renminbi CNY 6.82774000 10 0.1 1
      R Cocos (Keeling) Islands  Australian Dollar AUD 1.09419900 1 0.1 1
        Christmas Island Australian Dollar AUD 1.09419900 1 0.1 1
        Colombia US Dollar USD 1 1 0.1 1
        Comoros Comoro Franc KMF 331.941558 100 50 1
        Congo (Brazzaville) CFA Franc XAF 442.588744 100 100  
        Congo (Kinshasa) US Dollar USD 1 1 0.1 1
        Cook Islands New Zealand Dollar NZD 1.39479100 1 0.1  
        Costa Rica US Dollar USD 1 1 0.1 1
        Cote D'Ivoire CFA Franc XOF 442.588744 100 100  
        Croatia US Dollar USD 1 1 0.1 1
      R Croatia Euro EUR 0.67477200 1 0.1 1
        Cuba US Dollar USD 1 1 0.1 1
        Cyprus Cyprus Pound CYP 0.40190000 1 0.05  
        Czech Republic Czech Koruna CZK 17.3974000 1 0.1  
        Denmark Danish Krone DKK 5.02112000 5 1  
        Djibouti Djibouti Franc DJF 172.470000 100 100  
        Dominica US Dollar USD 1 1 0.1 1
        Dominican Republic US Dollar USD 1 1 0.1 1
        Dubai See United Arab Emirates        
        Ecuador US Dollar USD 1 1 0.1 1
        Egypt Egyptian Pound EGP 5.47072000 1 1 1
        Egypt US Dollar USD 1 1 0.1 1
        Equatorial Guinea CFA Franc XAF 442.588744 100 100  
        Eritrea US Dollar USD 1 1 0.1 1
        Estonia Estonian Kroon EEK 10.5571080 5 0.1 1
        Ethiopia US Dollar USD 1 1 0.1 1
        Falkland Islands Falkland Islands Pound FKP 0.61042400 1 0.1 1
        Fiji Fiji Dollar FJD 1 1 0.1  
        Finland Markka FIM 5.40936800 5 0.1 7
      R Finland Euro EUR 0.67477200 1 0.1 1
        France French Franc FRF 5.96783400 5 1  
      R France Euro EUR 0.67477200 1 0.1 1
        French Guiana French Franc FRF 5.96783400 5 1  
      R French Guiana Euro EUR 0.67477200 1 0.1 1
        French Polynesia CFP Franc XPF 80.5157460 5 1  
      R French Polynesia Euro EUR 0.67477200 100 100 1
      R Gabon CFP Franc XPF 80.5157460 5 1  
        Gambia US Dollar USD 1 1 0.1 1
        Georgia US Dollar USD 1 1 0.1 1
        Germany Deutsch Mark DEM 1.77939500 1 0.5  
      R Germany Euro EUR 0.67477200 1 1 1
        Ghana US Dollar USD 1 1 0.1 1
      I Gibraltar Gibraltar Pound FIP 0.61042400 1 0.1 1
        Greece Drachma DRD 310.011100 100 10 8
      R Greenland Danish Krone DKK 5.02112000 5 1  
        Grenada US Dollar USD 1 1 0.1 1
        Guadeloupe French Franc FRF 5.96783400 5 1 1
      R Guadeloupe Euro EUR 0.67477200 1 1 1
        Guatemala US Dollar USD 1 1 0.1 1
        Guinea US Dollar USD 1 1 0.1 1
      R Guinea-Bissau CFA Franc XOF 422.588744 1 0.1 1
        Guyana US Dollar USD 1 1 0.1 1
        Haiti US Dollar USD 1 1 0.1 1
        Honduras US Dollar USD 1 1 0.1 1
        Hong Kong Hong Kong Dollar HKD 7.75038000 10 1 1
      R Hungary Forint HUF 183.403000 10 10  
      R Iceland Iceland Krone ISK 123.709000 100 10  
      R India Indian Rupee INR 46.5090000 5 1  
        Indonesia US Dollar USD 1 1 0.1 1
      R Iran, Islamic Republic of Iranian Rial IRR 9901.40000 100 100  
        Iraq Iraqi Dinar IQD 1462.50000 0.1 0.05  
        Ireland Irish Pound IEP 0.71651800 1 0.1 1
      R Ireland Euro EUR 0.67477200 1 0.1 1
        Israel US Dollar USD 1 1 0.1 1
        Italy Italian Lira ITL 1761.59998 1 0.1 1
      R Italy Euro EUR 0.67477200 1 0.1 1
        Jamaica US Dollar USD 1 1 0.1 1
      R Japan Yen JPY 88.6530000 100 10 3
      R Jordan Jordanian Dinar JOD 0.70810000 1 0.05 1
        Kazakhstan Tenge KZT 149.017000 1 0.1 1
        Kenya US Dollar USD 1 1 0.1 1
      R Kiribati Australian Dollar AUD 1.09419900 1 0.1  
      R Korea, Democratic People's Republic of North Korean Won KPW 133.400000 1 1  
      R Korea, Republic of Korean Won KRW 1158.07000 100 100  
      R Kuwait Kuwait Dinar KWD 0.28483800 1 0.05  
        Kyrgyzstan US Dollar USD 1 1 0.1 1
        Laos, People's Republic of US Dollar USD 1 1 0.1 1
      R Latvia Latvian Lat LVL 1 1 0.1 1
        Lebenon US Dollar USD 1 1 0.1 1
      R Lesotho Loti LSL 7.47925000 10 0.1 1
        Liberia US Dollar USD 1 1 0.1 1
      R Libyan Arab Jamairiya Libyan Dinar LYD 1.20822000 0.1 0.05  
      R Lithuania Litas LTL 2.32968100 1 0.1 4
        Luxembourg Luxembourg Franc LUF 36.7008560 1 1  
      R Luxembourg Euro EUR 0.67477200 1 0.1 1
        Macau Pataca MOP 7.98289100 10 1  
        Macedonia, The Former Yugoslav Republic of US Dollar USD 1 1 0.1 1
      R Macedonia, The Former Yugoslav Republic of Euro EUR 0.67477200 1 0.1 1
        Madagascar US Dollar USD 100 50 0.1  
        Malawi US Dollar USD 1 1 0.1 1
      R Malaysia Malaysian Ringit MYR 3.39370000 1 1  
        Maldives US Dollar USD 1 1 0.1 1
      R Mali CFA Franc XOF 442.588744 100 100  
        Malta Maltese Lira MTL 0.29256800 1 0.1 1
        Mariana Islands US Dollar USD 1 1 0.1 1,6
        Marshall Islands US Dollar USD 1 1 0.1 1,6
        Martinique French Franc FRF 5.96772000 5 1  
      R Martinique Euro EUR 0.67477200 1 0.1 1
      I Mauritania Ouguiya MRO 261.700000 20 10  
      R Mauritius Mauritius Rupee MUR 28.7510000 5 1  
        Mayotte French Franc FRF 5.96783400 5 1  
      R Mayotte Euro EUR 0.67477200 1 0.1 1
        Mexico US Dollar USD 1 1 0.1 1
        Moldova, Republic of US Dollar USD 1 1 0.1 1
        Monaco French Franc FRF 5.96783400 5 1  
      R Monaco Euro EUR 0.67477200 1 0.1 1
        Mongolia US Dollar USD 1 1 0.1 1
        Montserrat US Dollar USD 1 1 0.1 1
      R Morocco Moroccan Dirham MAD 7.68276000 5 1  
        Mozambique Metical MZM 27361.0000 5 1  
        Myanmar Kyat MMK 6.43500000 1 1  
      R Namibia Namibian Dollar NAD 7.47925000 10 1 5
      R Nauru Australian Dollar AUD 1.09419900 1 0.1  
        Nepal US Dollar USD 1 1 0.1 1
        Netherlands Netherlands Guilder BLG 2.00491400 1 1 4
      R Netherlands Euro EUR 0.67477200 1 0.1 1
        Netherlands Antilles Antillean Guidler ANG 1.79000000 1 1  
        New Caledonia CFP Franc XPF 80.5157460 100 10  
      R New Zealand New Zealand Dollar NZD 1.39479100 1 0.1 6
        Nicaragua US Dollar USD 1 1 0.1 1
        Niger CFP Franc XPF 80.5157460 100 10  
        Nigeria US Dollar USD 1 1 0.1 1
      R Niue New Zealand Dollar NZD 1.39479100 1 0.1  
        Norway Norwegian Krone NOK 5.72237000 5 1  
        Occupied Palestnian Territory US Dollar USD 1 1 0.1 1
        Oman Rial Omani OMR 0.38450000 1 1  
      I Pakistan Pakistan Rupee PKR 84.0180000 10 1  
        Palau US Dollar USD 1 1 0.1 1
        Panama US Dollar USD 1 1 0.1 1
      R Papua New Guinea Kina PGK 2.61420300 1 0.1 1
        Paraguay US Dollar USD 1 1 0.1 1
        Peru US Dollar USD 1 1 0.1 1
        Philippines US Dollar USD 1 1 0.1 1
      R Poland PLN PLN 2.77391000 1 0.1 1
        Portugal Portuguese Escudo PTE 182.396612 100 100  
      R Portugal Euro EUR 0.67477200 1 0.1 1
        Qatar Qatari Rial QAR 3.64000000 10 10  
        Reunion French Franc FRF 5.96783400 5 1  
      R Reunion Euro EUR 0.67477200 1 0.1 1
        Romania US Dollar USD 1 1 0.1 1
      R Romania Euro EUR 0.67477200 1 0.1 1
        Russian Federation US Dollar USD 1 1 0.1 1
      R Russian Federation Euro EUR 0.67477200 1 0.1 1
        Rwanda US Dollar USD 1 1 0.1 1
        Saint Kitts and Nevis US Dollar USD 1 1 0.1 1
        Saint Lucia US Dollar USD 1 1 0.1 1
        Saint Pierre and Miquelon French Franc FRF 5.96783400 5 1  
      R Saint Pierre and Miquelon Euro EUR 0.67477200 1 0.1 1
        Saint Vincent and The Grenadines US Dollar USD 1 1 0.1 1
      R Samoa Tala WST 2.52425500 1 0.1  
        Sao Tome and Principe US Dollar USD 1 1 0.1 1
      I Saudi Arabia Saudi Riyal SAR 3.75054000 1 1  
      R Senegal CFA Franc XOF 442.588744 100 100 1
        Seychelles Seychelles Rupee SCR 11.3813400 1 1  
      R Sharjah US Dollar USD 1 1 0.1 1
        Sierra Leone US Dollar USD 1 1 0.1 1
      R Singapore Singapore Dollar SGD 1.38917000 1 1  
        Slovakia Slovak Koruna SKK 21.2580000 1 1  
        Slovenia Slovenian Tolar SIT 181.555000 100 1  
      I Solomon Islands Solomon Islands Dollar BD 7.94167400 1 0.1  
        Somalia US Dollar USD 1 1 0.1 1
      R South Africa Rand ZAR 7.47925000 10 1 5
        Spain Spanish Peseta ESP 151.376396 50 5  
      R Spain Euro EUR 0.67477200 1 0.1 1
      I Sri Lanka Sri Lanka Rupee LKR 114.315000 100 1  
        Sudan Sudanese Dinar SDG 230.000000 1 1  
        Surinam US Dollar USD 1 1 0.1 1
        Swaziland Lilangeni SZL 7.47925000 10 1 1
      R Sweden Swedish Krone SEK 7.04698000 5 1  
      R Switzerland Swiss Franc CHF 1.01926000 1 0.5  
        Syrian Arab Republic Syrian Pound SYP 50.9900000 1 1  
      R Taiwan, Province of New Taiwan Dollar TWD 32.2425000 1 1  
        Tajikistan US Dollar USD 1 1 0.1 1
        Tanzania, United Republic of US Dollar USD 1 1 0.1 1
      R Thailand Baht THB 33.1540000 5 5  
      R Togo CFA Franc XOF 442.588744 100 100  
      R Tonga Pa'anga TOP 1.87065500 1 0.1  
        Trinidad and Tobago US Dollar USD 1 1 0.1 1
      R Tunisia Tunisian Dinar TND 1.29275000 0.5 0.5  
        Turkey US Dollar USD 1 1 0.1 1
        Turkmenistan US Dollar USD 1 1 0.1 1
        Turks and Caicos Islands US Dollar USD 1 1 0.1 1, 6
      R Tuvalu Australian Dollar AUD 1.09419900 1 0.1  
        Uganda US Dollar USD 1 1 0.1 1
        Ukraine US Dollar USD 1 1 0.1 1
      I United Arab Emirates (Comprised of Abu Dhabi, Ajman, Dubai, Fujarah, Ras-El-Khaimah, Sharjah, Umm Al Qaiwain) Uae Dirham AED 3.67300000 10 10 1
        United Kingdom Pound Sterling GBP 0.61042400 1 0.1 1
        United States US Dollar USD 1 1 0.1 1
        Uruguay US Dollar USD 1 1 0.1 1
        Uzbekistan US Dollar USD 1 1 0.1 1
      R Vanuatu Vatu VUV 96.1580000 100 10  
        Venezuela US Dollar USD 1 1 0.1 1
        Viet Nam US Dollar USD 1 1 0.1 1
      R Wallis and Futuna Islands CFP Franc XPF 80.5157460 100 10  
        Yemen, Republic of Yemini Rial YER 198.000000 1 0.1  
        Yugoslavia US Dollar USD 1 1 0.1 1
        Zambia US Dollar USD 1 1 0.1 1
        Zimbabwe US Dollar USD 1 1 0.1 1

      NOTES:
      1. Rounding of fares and other charges shall be to the nearest rounding unit.
      2. Rounding of local currency fares shall be accomplished by dropping amounts less than 50 pence and increasing amount of 50 pence or more.
      3. Change to promotional fares in Japanese Yen shall be calculated to JPY 1 and rounded up to Jpy 1000.
      4. Netherlands security charge shall not be rounded.
      5. Rounding of other charges shall be accomplished by dropping amounts less than 50 cents and increasing amount of 50 cents or more.
      6. Other charges - Canadian, New Zealand, US tax charges rounded to the nearest 0.01.
      7. Other charges - VAT in Finland to be rounded to the nearest rounding unit.
      8. For documents issued in the local currency of this country, refunds shall be made in this country and in the currency of this country.
    4.  

    5. Local Currency Rounding Table
      For those countries where fares are expressed in USD and the USD in not the local currency, and when payment is tendered in the local currency, the amounts shall be rounded up to the next unit as per the following table, unless otherwise shown:
      Country Local Currency   Round Up Other Charges Note
      Afghanistan Afghani AFA 1 1  
      Albania LEK ALL 1    
      Angola Kwanza AOK 1000000 0.1  
      Angola Kwana Reajustado AOK 100 100  
      Anguilla EC Dollar XCD 1 0.1 3
      Antigua and Barbuda EC Dollar XCD 1 0.1 3
      Argentina Argentine Peso ARS 1000 1000 1, 3
      Armenia Armenian Dram AMD 100 10  
      Azerbaijan Azerbaijanian Manat AZM 100 10  
      Bahamas Bahamian Dollar BSD 1 0.1  
      Bangladesh Taka BDT 1 1  
      Barbados Barbados BBD 1 0.1  
      Belarus Belarussian Ruble BYB 100 10  
      Belize Belize Dollar BZD 1 0.1  
      Bermuda Bermudian Dollar BMD 1 0.1 3
      Bolivia and Herzegovina Dinar BAD 1 1  
      Brazil Brazilian Real BRL 1 1 1, 2
      Burundi Burundi Franc BIF 10 5  
      Cambodia Riel KHR 10 10  
      Cape Verde Cape Verde Escudo CVE 100 100  
      Cayman Islands Cayman Island Dollar KYD 0.1 0.1 3
      Chile Chilean Peso CLP 1 1 1
      Colombia Colombian Peso COP 100 100 1
      Costa Rica Costa Rican Colon CRC 10 10 1
      Croatia Croatian Kuna HRK 1 1 3
      Cuba Cuban Peso CUP 1 0.1  
      Dominica EC Dollar XCD 1 0.1  
      Dominican Republic Dominican Peso DOP 1 0.1  
      Ecuador Sucre ECS 1 0.1 1, 3
      El Salvador Colon SVC 1 1  
      Eritrea Ethiopian Birr ETB 1 1  
      Estonia Kroon EEK 1 0.1  
      Gambia Dalasi GMD 1 0.1  
      Georgia Lari GEL 100 10  
      Ghana Cedi GHC 1 0.1  
      Grenada EC Dollar XCD 1 0.1  
      Guatamala Quetzal GTQ 1 0.1 3
      Guinea Guinea Franc GNF 100 100  
      Guyana Guyana Dollar GYD 1 0.1  
      Haiti Gourde HTG 1 0.5  
      Honduras Lempira HNL 1 0.2 1
      Indonesia Rupiah IDR 100 100  
      Israel Shekel ILS 1 1 3
      Jamaica Jamaican Dollar JMD 1 0.1  
      Kazakhstan Tenge KZT 1 0.1  
      Kenya Kenyan Shilling KES 5 5  
      Kyrgyzstan Som KGS 1 0.1  
      Laos, People's Democratic Republic Kip LAK 10 10  
      Latvia Latvian Lats LVL 1 0.1  
      Lebanon Lebanese Pound LBP 100 100  
      Lithuania Lithuanian Litas LTL 1 0.1  
      Macedonia, The Former Yugoslav Republic of Dener MKD 1 1 3
      Madagascar Malagasy Franc MGF 1000 50  
      Malawi Kwacha MWK 1 0.1  
      Maldives Rufiyaa MVR 1 0.1  
      Mexico Mexican Peso MXN 1 1  
      Moldova, Republic of Moldovan Leu MDL 1 0.1  
      Mongolia Tugrik MNT 1 0.1  
      Montserrat EC Dollar XCD 1 0.1 3
      Nepal Nepalese Rupee NPR 1 1  
      Nicaragua Cordoba Oro NIO 1 1 1
      Nigeria Naira NGN 1 0.1  
      Panama Balboa PAB 1 0.1  
      Paraguay Guarani PYG 1000 1000 1
      Peru Nuevo Sol PES 0.1 0.1 1
      Philippines Philippine Peso PHP 1 1  
      Poland Zloty PLN 1 0.1  
      Romania Leu ROL 1 1  
      Russian Federation Belarussian Ruble BYB 100 10  
      Rwanda Rwanda Franc RWF 10 5  
      Saint Kitts and Nevis EC Dollar XCD 1 0.1  
      Saint Lucia EC Dollar XCD 1 0.1  
      Saint Vincent and the Grenadines EC Dollar XCD 1 0.1  
      Sao Tome and Principe Dobra STD 10 10  
      Sierra Leone Leone SLL 1 0.1  
      Somalia Somali Shilling SOS 1 1  
      Surinam Surinam Guilder SRG 1 1  
      Tajikistan Tasik Ruble TJR 100 10  
      Tanzania, United Republic of Tanzanian Shilling TZS 10 10  
      Trinidad and Tobago Trinidad and Tobago Dollar TTD 1 0.1  
      Turkey Turkish Lina TRL 1000 100  
      Turkmenistan Manat TMM 1 0.1  
      Uganda Uganda Shilling UGX 1 1  
      Ukraine Hryvnia UAH 1 0.1  
      Uruguay Uruguayo Peso UYU 100 100 1, 3
      Uzbekistan Uzbekistan Sum UZS 100 10  
      Venezuela Bolivar VEB 10 10  
      Viet Name Dong VND 1 1  
      Yemen, Republic of  Yemeni Rial YER 1 1  
      Yugoslavia New Dinar YUM 1 1 4
      Zaire New Zaire ZRN 1 0.05  
      Zambia Kwacha ZMK 1 5  
      Notes:
      1. For documents issued in the local currency of this country, refunds shall only be made in this country and in the currency of this country.
      2. No Rounding is involved, all decimals beyond two shall be ignored.
      3. Rounding Shall be accomplished by dropping amounts of 50 Paras and less and increasing amounts of more than 50 Paras to the next higher New Dinar.

    Rule 200: Acceptance of Children

    1. Accompanied Children and Infants
      Children who have not yet reached 12 years of age are accepted for transportation when accompanied on the same flight and in the same compartment by a passenger at least 18 years of age.

      NOTE: A child who reaches the age of two after travel has commenced may travel as lap child on flights before his/her birthday but will be required to purchase a seat for portions of travel that take place on/after their birthday.

      Fares for accompanied infants and children will be charged provided:
      1. Infants under 2 years of age are accompanied by a passenger 18 years of age or over, paying the applicable adult fare;
      2. Only one infant is permitted to be accompanied by a passenger who has paid the applicable adult fare and at the applicable infant’s charge described in paragraph A.4 below;
        NOTE: More than one infant accompanied by an adult passenger will be charged in accordance with accompanied children’s fare in applicable paragraph A.4.a.iii or A.4.b.iii below;
      3. Children 2 years of age or over but under 12 years of age are accompanied by a passenger 18 years of age or over, paying the applicable adult fare.
      4. Percentage shown shall be applied to the applicable adult fare, unless otherwise specified in applicable fare rules:
        1. When travel is between PPG/PPT and the U.S.A.
          1. Accompanied infants under 2 years of age not occupying a seat will be charged applicable one-way or roundtrip fares published for infant without seat.
          2. Accompanied infants under 2 years of age occupying a seat will be charged 67 percent.
          3. Accompanied children 2 years of age or over but under 12 will be charged 67 percent.
        2. When travel is between the Philippines/Korea/Australia/New Zealand and the U.S.A.
          1. Accompanied infants under 2 years of age not occupying a seat will be charged applicable one-way or roundtrip fares published for infant without seat.
          2. Accompanied infants under 2 years of age occupying a seat will be charged 75 percent.
          3. Accompanied children 2 years of age or over but under 12 will be charged 75 percent.
        3. When travel is between Japan/Taiwan and the U.S.A.
          1. Accompanied infants under 2 years of age not occupying a seat will be charged 10 percent.
          2. Accompanied infants under 2 years of age occupying a seat will be charged 75 percent.
          3. Accompanied children 2 years of age or over but under 12 will be charged 75 percent.
      5. Children 12 years of age or older shall pay the applicable full adult fare
    2. Unaccompanied children under 12 are not permitted.
      NOTE: Minors who have reached 12 years of age may travel unaccompanied.
    3. Minors under the age of 18 who are traveling with only one parent or neither parent may be required to have additional documentation if leaving their country of residence or arriving in a country of which they are not a resident. Customers should contact the Consulate of the country to which the minor is traveling for additional information.
    4. Emergency Contact Information
      1. Children under the age of 18 traveling accompanied but without both parents must provide HA with emergency contact information.
      2. Children between the ages of 12 and 17 traveling unaccompanied must provide HA with emergency contact information.

    Rule 205: Free and Reduced Rate Transportation for Agents

    1. General Agents and General Sales Agents
      1. A general agent of general sales agent (including officials and employees of a general agency) of the above carrier may be allowed free of reduced rate transportation provided:
        1. The general agency represents such carrier; and
        2. The general agent of official or employee of the general agency devotes all or substantially all of his time to the business of such carrier.
      2. When transportation is for the purpose of the carrier's business, transportation may be issued free of charge by carrier for carriage over its own lines.
      3. When transportation is for the purpose of vacation, transportation will be issued to the general sales agent or to general sales agency officials or employees (including members of their immediate families) by carrier and at the reduced fares listed below, when transportation is for the purpose of a personal vacation of the general sales agent or an official or employee of a general sales agency, but not to exceed on trip per calendar year.

        EXCEPTION: When such transportation is authorized on a space available basis, the charge by carrier will be 10 percent of the published fare.

        In order to obtain the personal vacation transportation the following conditions will apply:
        1. The appointment of the general agency must have been in effect continuously for at least twelve months prior to the issuance of the free transportation; and
        2. Application must be made in writing by the general agent or a senior official of the general agency to the carrier that is to furnish the transportation, setting forth in detail all the information necessary to establish eligibility for such transportation. Approval of such transportation must be given by an authorized official of the carrier that is furnishing the free transportation.
    2. Passenger Sales Agents Located Outside The United States
      1. General Application
        Owners, officers, directors and employees of an authorized passenger sales agency of the carrier, will be allowed transportation over the lines of each such carrier on the following basis:
        1. Reduced fare transportation at 25 percent of the applicable fare: Normal free baggage allowance and excess baggage charges will apply;
        2. Not more than two trips per calendar year per authorized agency office location;
        3. The outward portion of travel must be commenced during the calendar year in which the ticket is issued and all travel must be completed within three (3) months from date of issuance; and
        4. Owners, officers, directors or employees of the passenger's sales agency may pool the total number of tickets that carrier will grant pursuant to subparagraphs (A) and (B) above within each country.
      2. Eligibility
        Reduced fare transportation will be granted provided that the agent has been on the IATA and/or carrier approved list of agents continuously for at least one year immediately prior to the issuance of the transportation.
      3. Spouses
        The spouse of a person eligible under paragraph (1) will be allowed:
        1. Reduced fare transportation at 50 percent of the applicable fare;
        2. Not more than one trip per calendar year for each spouse via each carrier;
        3. The spouse must accompany the eligible person on the same aircraft to the point of turnaround.
      4. Application for Transportation
        In order to obtain the foregoing transportation, application shall be made by a responsible official of the passenger sales agency in writing to the carrier that is to issue the ticket. Such application shall include the point of origin, stopover points, point of destination, carrier and flight to be used on each portion of the transportation and dates of travel.
    3. Passenger Sales Agents Located in the United States
      1. Application
        1. Owners, officers, directors and employees of an authorized passenger sales agency of the carriers will be allowed transportation over the lines of such carriers on the following basis:
          1. Reduced fare transportation of 25 percent of the applicable fare. Normal free baggage allowance and excess baggage charges will apply;
          2. Not more than two trips per calendar year for each qualified person at each approved location will be permitted provided that no carrier will honor more than two such reduced fare tickets per approved location per calendar year; provided further that the carrier may pool among the qualified personnel of the agent the total number of tickets that the carrier is entitled to grant within the United States;
          3. The outward portion of travel must be commenced during the calendar year in which the ticket is issued and all travel shall be completed within three months from the date of issuance of ticket; and
          4. Owners, officers, directors or employees of the passenger sales agency may pool the total number of tickets that carrier(s) will grant pursuant to subparagraphs (I) and (II) above, within the united States.
        2. Spouses
          The spouse of a person eligible under paragraph (1)(A) will be allowed:
          1. Reduced fare transportation at 50 percent of the applicable fare;
          2. Not more than one trip per calendar year for each spouse via each carrier;
          3. The spouse must accompany the eligible person on the same aircraft to the point of turnaround.
      2. Eligibility
        Reduced fare transportation will be granted by the carrier(s) as indicated above provided the agent has been on the IATA and/or carrier approved list of agents continuously for at least one year immediately prior to the date of application for such reduced fare transportation and provided the passenger has been in the service of the agent continuously and without interruption for a period of not less than one year immediately prior to the date of application for such reduced fare transportation.

        EXCEPTION: A person previously eligible for reduced rate transportation in the employ of another approved location or agent, may be granted such transportation after three months service with another approved location or agent provided the new employment is taken up immediately on termination of the old.
      3. Application For Transportation
        In order to obtain the foregoing transportation, application shall be made in writing to the carrier which is to issue the ticket, by a responsible official of the passenger sales agency. Such application shall include the point of origin, stopover points, point of destination, carrier and flight to be used on each portion of the transportation and dates of travel.
    4. Cargo Sales Agents Located Outside the United States and Canada
      1. Application
        Sole proprietors, partners, officers, directors and employees of an authorized cargo sales agency of the carrier will be allowed International transportation over the liens of each such carrier on the following basis:
        1. Reduced fare transportation at 25 percent of the applicable fare.

          Note 1: Not more than two (2) tickets per calendar year for each agent registered for a specific country; provided that a maximum of 40 additional tickets may be issued per calendar year for each registered agent for a specific country as follows: Two tickets may be issued for each 100 percent of commissionable sales or part thereof over and above the national average for the specific country in which the agent is registered.

          Note 2: The national average for carrier appointed agents shall be the total annual agent revenue received by the carrier in a given country divided by the total number of carrier appointed agents within that country.
        2. Reduced fare transportation of 50 percent of the applicable all year First Class/Executive Class/Business Class or Economy Class fare. No more than 20 tickets may be issued per calendar year for each agent registered for a specific country.
        3. The outward portion of travel must commence during the calendar year in which the ticket is issued an all travel must be completed within three months from date of issuance.
        4. Sole proprietors, partners, officers, directors and employees of the cargo sales agency may pool the total number of tickets that carrier will grant pursuant to subparagraph (A) and (B) above within each country.
      2. Eligibility
        1. Reduced fare transportation will be granted provided that the agent has been on the IATA approved list of agents and/or carrier approved list of agents continuously for at least one year immediately prior to the date of application for such reduced fare transportation; provided that a period of not less than three months shall be the qualifying period if the agent was previously eligible for reduced fare transportation in the service of another IATA and/or carrier appointed cargo agent immediately prior to his present employment and this is so certified in writing by the IATA and/or carrier appointed cargo agent making the application.
        2. Reduced fare transportation may also be granted to the spouse of such eligible agent traveling provided that:
          1. The spouse travels together with the eligible person from the point of origin to the point of destination (in the case of one way trips) or to the point of turnaround (in the case of round trips) or to the highest rated point (in the case of circle trips).
          2. The discount granted is no greater than 50 percent of the applicable fare and in no event shall such spouse receive more than one ticket per year.
          3. The transportation shall not be charged against the agency's annual allotment noted under (1)(b) above.
        3. Application For Transportation
          In order to obtain the foregoing transportation, application shall be made by an owner or officer of the cargo sales agency in writing to the carrier that is to issue the ticket. Such application shall include the point of origin, stopover points, point of destination, carrier and flight to be used on each portion of the transportation and dates of travel.
        4. Additional Free and Reduced Fare Transportation
          1. Training courses for cargo agents carriers may individually or jointly provide programmed cargo training courses for instructions of employees of their cargo agents:
            1. Transportation
              Carrier(s) providing the training will grant free transportation to the individual(s) to be trained on its own services between the individual's domicile and the training location. If the organizing carrier cannot provide the transportation within the time limits specified below, he may reroute the passenger on the services of another carrier or, if no air services are available, by surface transportation. The organizing carrier may absorb the surface and/or off-line air transportation provided it does not exceed the value of the normal economy class fare and, provided further that where air transportation over the services of another carrier is used such carrier may absorb the cost of such transportation.
            2. Arrival and Departure
              The employee to be trained must reach the airport of the specified training location not more than 48 hours prior to the commencement of a full time training course, except that if the employee's journey exceeds 4,000 miles he must reach the specified training location airport not more than 60 hours prior to commencement of the course. The return journey must commence within 48 hours after completion of the course.
            3. Stopovers
              Stopovers are permitted only on the return journey provided the agent pays 25 percent of the applicable fare for the portion of transportation from the first stopover point to the last point of departure of the outward journey.
            4. All Cargo Carriers
              The organizing carrier may grant to an active all-cargo carrier the same free transportation specified in (b)(I) above for the purpose of providing instructions to such all-cargo carrier's agents.
          2. Size of Group Eligibility of Trainees
            1. The instruction must be a full time training course for a minimum of eight trainees. The employees to be trained must have been employed by an IATA and/or carrier approved cargo agent for not less than three consecutive months prior to date of commencement of travel and, further, the agent with whom they are employed must have been an IATA and/or carrier approved cargo agent for at least 12 months prior to the date of commencement of travel.
            2. If at any time prior to commencement of travel there is a change affecting the eligibility of the IATA and/or carrier approved cargo agent of person selected for travel (i.e., the agent come under notice of default of the person selected leaves the employ of the agent) the agent shall immediately so notify the issuing carrier to whom it shall also immediately return the ticket; provided that the carrier shall be responsible for canceling the free or reduced fare transportation only if it know or reasonable should have know of the changed eligibility.
            3. Notwithstanding subparagraph (I) above, in the event that pursuant to subparagraph (II) above a group organized in accordance with this rule is reduced to less than eight persons, the remaining members of the group shall be permitted to travel.
          3. Duration, Daily Instructions
            The duration of the training course shall be not less than three nor more than five consecutive days on each of which there shall be not less than six hours of instruction per day. This may include instruction conducted at the carrier's cargo terminal facilities at the specified training location.
          4. Program, Names of Trainees
            A copy of the course program outlining the syllabus, the training location, the commencement and termination dates of the course, the names of the trainees attending each course and names of such trainees' employers shall be retained by the organizing carrier for 12 months subsequent to the date of commencement of the course.
          5. Absorption of Expenses
            Carrier(s) will arrange and pay for the expenses of such persons attending the training course as follows:
            1. At the Point of Instructions
              Hotel and meal expenses, local taxes, ground transportation between the destination airport and the hotel and between the hotel and the specified training location, also, between the specified training location hotel/cargo terminal facilities and entertainment.
            2. En Route
              Hotel and meal expenses, ground transportation, airport service charges and transit fares.
          6. Special One Day Courses
            Carriers may also establish special one day courses which shall be subject to the above provisions except that:
            1. There shall be not less than four hours of instructions; and
            2. The absorption of expenses shall be limited to the day of instructions; provided that where the arrival/departure does not permit the use of the carrier's own services on the same day, expenses may also be absorbed for one night.
      3. Baggage
        Normal free baggage allowance and excess baggage and value charges will apply.
    5. Cargo and Sales Agents Located in The United States or Canada
      1. Application
        Sole proprietors, partners, officers, directors and sales/traffic management employees of an authorized cargo sales agency of the carriers will be allowed International reduced fare transportation at 25 percent of the applicable fare over the lines of such carriers on the following basis:
        1. Not more than two (2) tickets per calendar year may be issued to each appointed agent; provided that a maximum of forty (40) additional tickets may be issued per calendar year for each appointed agent as follows:
          Two (2) tickets may be issued for each 100 percent of commissionable sales or part thereof over and above the national average for the carrier's appointed agents within the U.S.A and its territories.

          Note: The national average for carrier's agents shall be the total annual agent revenue received by the carrier for U.S. agents divided by the total number of carrier's agents in the country.
        2. The outward portions of travel must commence during the calendar year in which the ticket is issued and all travel must be completed within three months from date of issuance.
        3. Sole proprietors, partners, officers, directors and sales/traffic management employees of the cargo sales agency may pool the total number of tickets that carrier(s) will grant pursuant to the above provisions, within each country.
      2. Eligibility
        1. Reduced-fare transportation will be granted provided that the agent has been on the IATA approved list of agents and/or carrier approved list of agents continuously for at least one year immediately prior to the date of application for such reduced fare transportation; provided that a period of not less than three months shall be the qualifying period of the agent was previously eligible for reduced fare transportation in the service of another IATA and/or carrier appointed cargo agent immediately prior to his present employment and this is so certified in writing by the IATA and/or carrier appointed cargo agent making the application
        2. Reduced-fare transportation will also be granted to the spouse of such eligible agent traveling provided that:
          1. The spouse travels together with the eligible person from the point of origin to the point of destination (in the case of one way trips) or to the point of turnaround (in cases of round trips) or to the highest rated point (in the case of circle trips).
          2. The discount granted is 50 percent of the applicable fare and in no event shall such spouse receive more than one ticket per year.
          3. The transportation shall not be charged against the agency's annual allotment noted above.
      3. Baggage
        Normal free baggage allowance and excess baggage and value charges will apply.

    Rule 210: Free and Reduced Fare Transportation for Tour Conductors

    1. General
      Subject to the provisions and conditions of this rule an individual tour conductor will be carried at the appropriate fare reduction shown in (C) below from the applicable adult fare between the points and via the routing to be used by the tour conductor.
    2. Definitions
      For the purpose of this rule:
      1. Initial carrier means the carrier performing the initial transportation under the tour itinerary or the carrier selling and issuing the transportation on behalf of the carrier(s) participating in the tour itinerary. The initial carrier shall determine whether the group traveling hereunder qualifies in accordance with this rule and whether tour conductors' transportation at free or reduced fares may be issued in accordance herewith.
      2. Travel agent means an agent duly appointed by the carrier to sell air passenger transportation over its lines.
      3. Travel organizer means a person whom with the approval and consent of the carrier, organizes and arranges an advertised group tour for a group of passengers.
      4. Advertised group tour means a tour involving a round trip or circle trip in whole or in part on the lines of one or more carriers which is advertised and described, including descriptive copy covering hotel accommodations and other facilities and attractions available at stopover points included in the tour, in literature circulated for the purpose of promoting the sale of the tour.
      5. Tour conductor means an individual who is in charge of, guides the advertised group tour in person, and accompanies a group of passengers traveling together on an advertised group tour over all or a portion of their itinerary for the purpose of supervising the travel arrangements of and guiding the group.
      6. Passenger means a passenger paying the adult fare of the equivalent of one adult fare, such as two half fares.
      7. Free or reduced fare transportation means transportation issued to a tour conductor free or at the reduced fare according to this rule.
      8. Round trip and circle trip shall include transportation partly by air and partly by surface means.
    3. Number of Booked Passengers Required for Tour Conductors' Transportation
      Where the group of passengers on the advertised group tour, whose passage has been booked and fully paid for, consist of:
      1. 15 or more passengers
        One free passage for a tour conductor will be issued for each 15 passengers in the group.
      2. Not less than 10 nor more than 14 passengers
        The fare for the tour conductor will be 50 percent
    4. Application for and issuance of transportation
      1. Written Application
        Transportation will not be issued to tour conductors unless application is made in writing by the travel agent or the travel organizer to the initial carrier accompanied by a sample or facsimile of all matter advertising the tour. Such written application shall designate the name of the tour conductor. Written application must be directed to the office of the initial carrier that will arrange the transportation and must also include a description of the proposed itinerary of the group with all pertinent information describing the group if not fully set forth in the advertising matter submitted.
      2. Travel as a Group
        The passengers included in the tour must travel as an organized touring group and for that purpose the initial carrier must approve the itinerary of the various passengers forming the group and coordinate their transportation under the advertised group tour. All members of the group will travel together over all or a substantial portion of the itinerary. All members of the group shall with respect to the air portion of the tour, commence transportation on the same airplane and shall, if round trip passengers, travel together to the point of turnaround, and if circle trip passengers, travel together to the first point of stopover, and if open jaw trip passengers, travel together over the outbound portion of the routing; provided that where lack of seating accommodation or where other operating conditions prevent passengers from commencing transportation on the flight scheduled, the carrier will transport some members of the group on its next preceding or succeeding flight on which space is available, or on such flight of another carrier.

        EXCEPTION: Where passengers are transported over the lines of one or more carriers from more than one departure point within a country to an assembly point for the purpose of an advertised group tour, the passengers will be considered to be traveling together and the tour conductor will be accorded free or reduced fare transportation between his departure point and the assembly point, subject to the following conditions:
        1. The tour conductor and all passengers travel together from the assembly point to the point of turnaround, if a round trip, or to the first point of stopover if a circle trip; and
        2. All such passengers and the tour conductor travel between the departure points and the assembly point within a period of seven days prior to the scheduled departure of the entire group from the assembly point; and
        3. At least one passenger of the group travels from the same departure point as the tour conductor to the assembly point on the services of the carrier transporting the tour conductor; and
        4. Where the total number of passengers traveling between one or more departure points and the assembly point is 10 or more but less than 15 the tour conductor will receive a reduction of 50 percent of the applicable fare, and where the total number of passengers traveling between one or more departure points and the assembly point is 15 or more, one free transportation passage for a tour conductor will be issued for each 15 passengers, provided that:
          1. If the tour conductor travels from a departure point to the assembly point on the services of the carrier transporting the group from the assembly point onwards, the qualifying number of passengers referred to above my travel from the departure points to the assembly point on the services of any carrier, subject to the provision of (C) above.
          2. If the tour conductor travels from a departure point to the assembly point on the services of the carrier who does not transport the group from the assembly point onwards, the qualifying number of passengers referred to above shall travel from the departure points to the assembly point on the services of such carrier, subject to the provision of (C) above.
      3. Issuance of Ticket
        Upon determination that the application meets the requirements of this rule, the initial carrier will advise the agent or organizer that the tour conductor's transportation, either free or at the reduced fare, as the case may be, will be issued. In cases where two or more carriers may have arrangements between them for the issuance of tour conductors' transportation, the initial carrier will issue such transportation on all such carriers.
      4. Authorization
        In obtaining approval to accept free or reduced fare transportation of a tour conductor as provided herein, written approval must be given by an authorized official of the carrier(s) furnishing the transportation.
    5. Baggage, Meals and Transfers
      Free baggage allowance for a tour conductor will be the same as if he were traveling at the normal adult fare. The reduction for a tour conductor is applicable only to air transportation and will include meals, hotel accommodations, and ground transfers only where included in the normal airfare. In no case will the reduction apply to any other charges or services, such as charges for excess baggage.

    Rule 500: Passengers On Stretchers

    HA will accept passengers on stretchers for transportation between PPG and HNL under the following conditions:


    1. Stretcher passenger must have a confirmed reservation with HA prior to starting arrangements for stretcher service.
    2. Advance Arrangements and the Availability of Space
      Stretcher passenger must have a confirmed reservation with HA in order to complete the following:
      1. Stretcher passenger information must be provided to HA by medical facility at least ten (10) days prior to expected date of travel for medical fit to fly clearance by HA’s medical advisory service.
      2. Once fit to fly clearance is obtained, HA will confirm arrangements for stretcher service which must be at least 48 hours prior to travel date.
      3. Stretcher passenger must be accompanied by at least one medical attendant (or as many as is recommended by HA’s medical advisory service) who shall care for such passenger during the trip and who must occupy the seat(s) in front of or behind those occupied by the stretcher passenger.
    3. Fares
      Between PPG and HNL, without voluntary stopover, a flat fee of $6,750 USD will be assessed, which includes up to two (2) medical attendants or accompanying passengers. Additional medical attendants or accompanying passengers will be required to purchase seats at available fares.

    Rule 550: Passengers Occupying Two Seats

    Carrier will, upon advance arrangement, permit the exclusive use of two seats by a passenger, subject to payment of the applicable published adult fare for each seat between the points on which the seats will be used. The free baggage allowance in these cases will be twice the normal allowance.


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