Hawaiian Airlines
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Customers Needing Additional Room

We want all of our guests to have a relaxing, comfortable flight, wherever in our system they fly. While we pride ourselves on offering some of the most comfortable economy seats in the industry, people come in all shapes and sizes and our seats are “one-size-fits-all.” Our economy seats are 16-18 inches (40.6-45.7cm) wide. Detailed seat dimensions by aircraft type are available below.

It is occasionally the case that our customers need more room than the economy seat will afford. For us, the definitive gauge of seating capacity is the space between the arm-rests. If you are unable to comfortably lower the armrest on both sides of you, or if having done so, your torso extends beyond the outer boundary of the armrests, it is unlikely that you or adjacent passengers are going to have a comfortable flight. If you are concerned that this may be the case, you have a number of options, and we will make our best efforts to accommodate you:

  • Purchasing two seats in advance: We will be happy to sell you two adjacent economy seats on any of our aircraft at the time of booking, in order to ensure that you are comfortable. While there are other ways to accommodate you on the day of departure, this is the best way to guarantee that you will have room on a crowded flight. Please note that the second seat is not refundable in the event that there are other empty seats on the flight when you depart. Please call our Web Support Center at 1-866-586-9419 for assistance in booking two adjacent seats.
  • Upgrading to First Class: Our comfortable business class seats are 18.5 – 20.3" wide (depending on the type of aircraft, see dimensions below), and can be surprisingly affordable. You can purchase in advance, or upgrade on the day of departure for a fixed fee (subject to a seat being available).
  • Accommodation on day of departure: If you purchase a single economy seat and find that it is not a good fit for you, our staff will make our best effort to find a place for you with an adjacent empty seat. Please keep in mind that our flights are often quite full, and we can only move other guests if they are willing to do so.

If the flight is full, or if no empty, adjacent economy seat can be secured by our staff, you must either pay for a first class upgrade or we will change your ticket to the next flight with an available adjacent seat. In some cases, the next flight may be the following day. We will do our utmost to accommodate you, but in some instances will have no choice but to move you to a subsequent flight to ensure that you and our other guests can fly comfortably.

In order to ensure a smooth flight experience, our airport customer service leaders may proactively approach you if they believe you may not find an economy seat comfortable. We know this can be a sensitive conversation, and our leaders are trained to approach guests with discretion and sensitivity, and to present options to get you to your destination in comfort.

Detailed Seat Dimensions (seat width):

Airbus 330 – Economy Seat: 16.2 inches – 18 inches, First/Business Class Seat: 19.8 inches–20.3 inches

767 Aircraft – Economy Seat: 17.8 inches; First/Business Class Seat: 18.5 inches

717 Aircraft – Economy Seat: 18 inches; First Class Seat: 19 inches