Hawaiian Airlines
HawaiianMiles
How It Works Sign In Join Now
Find Flights
VIEW ROUTES & SCHEDULES

Contract of Carriage : Rule 95

Claims

  1. Time Limitations
    No action shall be maintained for any loss of, or damage to, or any delay in the delivery of, any property, baggage, or on any other claim (except for personal injury or death), arising out of or in connection with transportation of, or failure to transport any passenger, property or baggage unless notice of the claim is presented in writing to an office of the carrier participating in this rule alleged to be responsible therefor within 30 days after the alleged occur-rence of the events giving rise to the claim, and unless the action is commenced within one (1) year after such alleged occurrence. Any written notification received by the carrier within 30 days which informs the carrier of the nature of the claim is sufficient to meet the requirements for timely notice. Failure to give the above notice shall not be a bar if the claimant can show good cause for his failure to bring his claim within 30 days.

  2. Preliminary Notice
    In the case of allegedly missing, delayed or damaged baggage, the provisions in (A) will apply, except that preliminary notice of loss, delay or damage must be submitted to HA, in writing at the airport, within four (4) hours after arrival of the flight on which the loss, delay or damage is alleged to have occurred. If the claimant fails to give notice within the given time limits, no action will lie against HA unless the claimant establishes to the satisfaction of HA that he/she was unable to give such notice.

  3. Overcharges
    In addition to the requirements in paragraph (A) above, no claims for overcharge shall be valid and no action shall be maintained thereon more than one year after date of sale of the ticket, unless such claim or action is accompanied by the passenger coupon portion of said ticket.

  4. Prompt Baggage Delivery
    HA's goal is to locate and return lost baggage to its owner within twenty-four (24) hours of it's owners arrival at their final destination. HA will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. HA recommends all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage.
MOSS1