Travel Waiver for Typhoon 19 (Hagibis)

October 11, 2019, 9:15 A.M. HST

Guests are advised to check HawaiianAirlines.com/flight-status for the latest updates on scheduled flights, as multiple flights between Hawaiʻi and Japan have been delayed or canceled.

In addition, we are offering travel waivers for Hawaiian Airlines or Hawaiian Airlines codeshare flights departing to/from/via Haneda (HND), Narita (NRT), Kansai (KIX) and Itami (ITM) airports between October 11 and 12, 2019 HST (October 12-13, 2019 JST). More details about the waiver are listed below: 

For flights rebooked for new travel on or before October 19, 2019 HST:

  • A waiver of the change fee
  • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after October 20, 2019 HST:

  • A waiver of the change fee
  • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

  • Ticket* was issued on/before October 8, 2019 HST
    *Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of other airline.
  • Affected flight(s) is/are originally scheduled for travel between October 11 and 12, 2019 HST (October 12–13, 2019 JST)
  • New travel must be rebooked and ticketed by October 19, 2019 HST
  • Voluntary changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference
  • Refund rules of original ticketed fares will apply
  • Waivers can be applied one time per ticket. Subsequent changes will be subject to change rules applicable to the originally ticketed fare(s)

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320 , or via the chat function available on the Contact Us section of our website.