Northeast Winter Storm Travel Waiver

Posted: 2018-01-15 5:25 P.M. HST

Guests are advised to check for the latest updates on scheduled flights.

Effective immediately, guests holding tickets for travel on Hawaiian Airlines or Hawaiian Airlines Codeshare flights to/from/via John F. Kennedy International Airport, New York (JFK) between January 16, 2018, and January 17, 2018, will be permitted a one-time reservation change with waiver of change fee provided that:

  • Ticket was issued on/before January 15, 2018
  • Affected flight(s) is/are originally scheduled for travel on January 16, 2018 and January 17, 2018
  • Changes must be made and reticketed for new flights no later than January 23, 2018

In addition, for changes made on or before January 23, 2018, to new flights, any resulting difference in fare(s) will be waived provided that change is made to the same compartment (i.e. Coach to Coach or First/Business Class to First/Business Class) and there is no change in origin and destination. For changes made to new flights after January 23, 2018, the change fee will be waived but applicable difference in fare will be collected.

Changes to origin and/or destination or connecting/stopover point will be permitted without change fee and are subject to applicable fare difference.

Normal refund rules will apply. There will be no waiver of any applicable cancellation fees for refundable tickets and no refunds permitted on non-refundable tickets related to this event.

All changes must be made by calling our Reservations Department at 1-800-367-5320.