We are performing a system upgrade to our HawaiianMiles database. This is expected to be completed by Wednesday, April 27 at 1:30 A.M. HST (Hawaii Standard Time). During this upgrade period, access to HawaiianMiles accounts, including award redemptions will be unavailable.
This system upgrade will also affect our Reservations Call Center, limiting their ability to assist. We may experience high call volumes, which could result in extended wait times.
We apologize for any inconvenience this may cause. Thank you for your patience and understanding as we work to improve our systems, to serve you better.