Travel Waiver for Hokkaido Japan Earthquake

September 8, 2018 9:37 p.m. HST

Guests are advised to check HawaiianAirlines.com for the latest updates on scheduled flights.

Effective immediately, guests holding tickets for travel on Hawaiian Airlines or Hawaiian Airlines codeshare flights departing to/from/via Chitose (CTS), Japan, from September 7 (JST), 2018 through September 12 (JST), 2018 will be permitted the following waivers:

For flights rebooked for new travel on or before September 21 (JST), 2018:

  • A waiver of the change fee
  • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after September 22 (JST), 2018:

  • A waiver of the change fee
  • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

  • Ticket* was issued on/before September 6, 2018
    *Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of other airline.
  • Affected flight(s) is/are originally scheduled for travel from September 7 (JST), 2018 through September 12 (JST), 2018
  • New travel must be rebooked and ticketed by September 14 (JST), 2018
  • Voluntary changes made to origin, destination, and/or via/stopover point (reroutes) for Chitose (CTS) flights will be permitted without change fee or fare difference if rebooked travel commences on/before September 21, 2018.
  • Refunds will be permitted for ticketed travel to/from/via Chitose (CTS) where flights are cancelled due to the Chitose/Hokkaido earthquake, subject to other conditions described in this waiver. Travel agents are permitted to issue refunds for Chitose travel subject to terms of this waiver, provided that the waiver information is used in processing refund transaction.

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.