Hurricane Douglas Travel Updates

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Travel waiver information

July 23, 2020 6:00 P.M. HST

If you have a Hawaiian Airlines or Hawaiian Airlines codeshare flight that is arriving, departing or traveling within the state of Hawai‘i between July 24-28, 2020 and you would like to make changes to your reservation due to Hurricane Douglas, we’ve issued a travel waiver with the following options:

  • No change fees or fare difference:
    Reschedule your reservation by Aug. 4, 2020 for new travel that commences no later than Oct. 31, 2020.

  • No change fees, but a fare difference may apply:
    Cancel now and make changes to your reservation after Aug. 4, 2020. You’ll keep the unused value of the ticket until the ticket expires* and upon rebooking, no change fees will be charged, but a fare difference may apply.

    *Tickets purchased before March 1 remain valid until May 31, 2022. Tickets purchased between March 1 and July 31, 2020 will remain valid for up to two years from the original ticket purchase date.

To make changes to a reservation booked through our website or Reservations department, call 1-800-367-5320 or contact us via live chat or text here.

If you purchased your ticket through a travel agent or online travel website, please contact the travel agency or online travel site directly for ticket assistance.