Travel Waiver for Winter Storm Ezekiel

December 1, 2019, 11:00 A.M. HST

Guests are advised to check HawaiianAirlines.com for the latest updates on scheduled flights.

For our guests who may be concerned about upcoming travel between December 1-2, 2019 HST for Hawaiian Airlines or Hawaiian Airlines codeshare flights departing to/from/via John F. Kennedy Airport, New York (JFK) and Logan International, Boston (BOS) airports, we are offering the following waivers:

For flights rebooked for new travel on or before December 9, 2019 HST:

  • A waiver of the change fee
  • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after December 10, 2019 HST:

  • A waiver of the change fee
  • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

  • Ticket* was issued on/before December 1, 2019 HST
    *Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of the other airline.
  • Affected flight(s) is/are originally scheduled for travel between December 1-2, 2019 HST
  • New travel must be rebooked and ticketed by December 9, 2019
  • Voluntary changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference
  • Refund rules of original ticketed fares will apply

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.