Mahalo for choosing Hawaiian Airlines and making us a part of your journey as we combine with Alaska Airlines to bring you even more value as Hawai'i's trusted carrier.
Now that we have combined our passenger service system with Alaska Airlines, we look forward to welcoming you with a smoother, more modern and consistent booking-to-boarding travel experience across both airlines.
See below for what you can expect on your next trip
Learn how Hawaiian Airlines and Alaska Airlines are building the future of travel together while honoring Hawaiian's legacy and identity.
We upgraded the software on our existing kiosks to offer a faster, more streamlined bag‑tag experience. The enhanced self‑service stations help reduce lobby congestion, making it easier for guests to move quickly from check‑in to security — often in just a few minutes.
This upgrade also represents an important step in our passenger service system integration, ensuring we're ready to deliver an even smoother and more connected travel experience across both airlines.
All Alaska and Hawaiian stations (including international) now have bag tag stations. This update is done on existing hardware, so guests will have access to the same number of stations in the same locations within our lobbies.
While we strongly recommend mobile-first travel (and the majority of guests already use the app), travelers without smartphones may still check in via our website and print their boarding pass at home. Additionally, guests can receive assistance from an agent, including printing boarding passes or completing check-in steps.
Yes. Hawaiian will continue staffing its lobbies with agents who can assist guests who need help with boarding passes, checking in bags or pets, making changes to their reservation, or completing ID verification.
Yes, guests traveling internationally can scan their passport details via the mobile app during check-in, or manually enter passport information on our website, and print their luggage tags at the bag tag stations.
We recommend arriving early to the airport if you have not checked in so our agents can assist you. While our new system strongly encourages mobile or online check‑in, guests who haven't done so can still receive help from an agent.
Make sure to enter your email address and cell phone number when you make your reservation with us, and monitor your emails and text messages for important flight information. Please pay attention to your flight time and boarding time, including updates via our app on the day of travel.
Guests flying with Hawaiian Airlines or Alaska Airlines should continue to contact each carrier's respective, dedicated call centers.
Boarding groups for Hawaiian Airlines flights have changed from numbers to the letters (A, B, C, D, E, F); however, the priorities stay the same.
A Passenger Service System, or PSS, is the core technology that powers and connects all the programs our guests and employees use, including websites, app, Atmos Rewards and Huaka'i by Hawaiian loyalty accounts, airport bag tag stations, and reservation records, among many others. On April 22 Hawaiian and Alaska airlines will begin operating under the same PSS to simplify and offer a more modern and consistent booking and day of travel experience for our guests flying on Hawaiian, Alaska, or both airlines, and ensure our employees can support all travelers.
In October 2025, the FAA granted Alaska Airlines a single operating certificate to operate alongside Hawaiian Airlines as two separate brands. While we are maintaining our distinct Alaska Airlines and Hawaiian Airlines brands, flight codes for both airlines must reflect the single certificate operator under new, harmonized flight numbers. Travelers will continue to be able to select and book Hawaiian Airlines flights and experience the Hawaiian Airlines brand and the (hospitality) of our people throughout their journey. Hawaiian flights, which are now denoted as an Alaska Airlines flight operated as Hawaiian Airlines, are clearly branded across our digital channels, lobbies, gates, and most airport information displays with an image of our Pualani aircraft tail. Please note, when booking our flights via third-party online travel agencies, travelers may see inconsistent branding. We are working with our partners to ensure they display accurate information on their platforms.
Starting in 2028, Hawaiian Airlines' Honolulu-based Airbus A330 fleet will undergo a full interior upgrade; including new seats, carpets, lighting, first class suites, and a Premium Economy cabin. Guests will enjoy Bluetooth-enabled entertainment with high-definition seatback screens, an extensive movie and music library, and fast, free Starlink Wi-Fi.
Through 2029, we'll continue to renovate lobbies and gates in Honolulu, Līhuʻe, Kahului, Kona, and Hilo with brighter, more open spaces, better seating, and more power charging options. In Honolulu, we'll be opening a new 10,600-square-foot premium lounge by the end of 2027; located at the entrance of the Mauka Concourse in Terminal 1.
We're also combining Alaska and Hawaiian Airlines lobbies at key airports to make your trips more convenient. We now share spaces in Las Vegas, Los Angeles, New York JFK, Phoenix, Portland, Sacramento, Salt Lake City, San Francisco, and San Jose, with Seattle joining later this year and Honolulu in 2027.
This spring we're launching an updated app and website with improved functionality to simplify travel planning, booking, and trip management. You'll see the biggest improvements once Hawaiian Airlines and Alaska Airlines share the same passenger service system in late April.
We've recently added self-service changes and cancellations, same-day roundtrip check-in, and seat map previews before booking. More features are coming as we continue unifying our systems.
We're also integrating seating across both airlines. Extra Comfort becomes "Premium Class"—offering the same generous legroom you love, now with complimentary cocktails, beer, and wine on domestic flights, plus up to 4 inches of extra legroom.
A few tips to stay informed: Keep the Hawaiian Airlines app updated and enable notifications for real-time flight updates. Check in up to 24 hours in advance via the app or online, and review your pre-trip emails for terminal locations, gate information, and any important changes.
Our combined network gives you four times more nonstop and one-stop routes from Hawaiʻi, including 29 international destinations across the Americas, Asia, Australia, and the South Pacific. Through the oneworld® Alliance and Alaska's global partners, you can reach over 1,200 cities worldwide. Hawaiian will join the oneworld® Alliance toward the end of April.
Later this year, Hawaiʻi residents in our Huakaʻi by Hawaiian loyalty program will earn a 50% bonus on Atmos Rewards points and status points for Neighbor Island flights, adding to exclusive kamaʻāina benefits like a free checked bag, quarterly discounts on interisland travel, and monthly systemwide deals.
Hawaiian Airlines remains deeply engaged in the community through partnerships in education, workforce development, language and culture preservation, regenerative tourism, and sustainable aviation fuel. Here's how we're investing in our home.
Other oneworld benefits include:
- Stronger international connectivity beyond Hawai'i, including Asia, Australia, Europe, and beyond
- Atmos Rewards status holders enjoy equivalent oneworld status (Ruby, Sapphire, or Emerald) when flying on oneworld airlines
- Atmos Rewards Gold members receive access to oneworld international Business Class lounges when flying on Hawaiian or any other oneworld member airline to a destination outside of the U.S., Canada, and Mexico - even when flying Main Cabin
- Atmos Rewards Platinum and Titanium members receive access to oneworld international First and Business Class lounges when flying on Hawaiian or any other oneworld member airline to a destination outside of the U.S., Canada, and Mexico — even when flying Main Cabin
- Extra baggage allowance and priority baggage handling for Sapphire and Emerald members when flying oneworld airlines, subject to fare and operating carrier policies
- Ability to earn and redeem Atmos Rewards points across all oneworld member airlines
- Eligible oneworld flights count toward status qualification
- Priority check-in, priority boarding, and priority standby and waitlist handling, based on tier
- Fast Track security access at select airports for eligible status holders
While all flights will carry the AS code starting in late April, Hawaiian Airlines flights will remain clearly branded across our website and app with our iconic Pualani tail, and our crew will extend warm Hawaiian ho'okipa (hospitality) throughout your journey. Onboard, you'll enjoy the island-inspired products you love—from our Sig Zane uniform partnership to our collaborations with local chefs for inflight food and beverages.
We also remain committed to nurturing and growing the use of 'ōlelo Hawai'i (Hawaiian language) throughout our workplace, guest experience, and community.
As we grow the Hawaiian Airlines brand, we continue to offer exciting career opportunities across our operation. In 2025, we hired more than 600 team members to support our expansion.
The Hawaiian Airlines Kahu'ewai Hawai'i Investment Plan, part of our Alaska Accelerate strategy, commits more than $600 million to strengthen our brand. Over the next five years, we're enhancing the guest experience by modernizing airport spaces, upgrading technology, retrofitting aircraft interiors, and expanding community and sustainability work across Hawaiʻi.