Flexible travel policies
FAA Ground Stop

We are offering a flexible travel policy if you would like to change or cancel your flight.

Flights may be delayed or canceled. Please monitor your flight status regularly. Sign up for flight notifications and we'll notify you of any last-minute delays, cancellations, or gate changes on your flights by email or text message.

Animals traveling in the baggage compartment will not be accepted on flights November 13–14, 2026. Pets traveling in the cabin with their owners will be accepted on all flights. For pets traveling via Alaska Air Cargo, please contact our Cargo Call Center at 1-800-225-2752.

Travel To/From:
Tickets Purchased On / Before:November 13, 2026
Original Travel Dates:November 13, 2026 - November 15, 2026
New Travel Dates:November 13, 2026 - November 18, 2026
Exception Policy
  • Tickets must be changed or canceled prior to the departure of your original flight.
  • If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance.
  • Your flight can only be rebooked onto Alaska, Hawaiian, Horizon, or SkyWest as Alaska flights.
  • If you purchased a nonrefundable First Class, Main, Saver, or award ticket, you may:
    • Change your trip without a fee. No difference in fare will apply for new travel through November 18, 2026, in the same cabin.
    • Cancel your trip without a fee and choose to deposit the funds into your Wallet, or receive a credit certificate for future travel.
  • This waiver is valid only for tickets issued by Alaska Airlines, which you can identify by a 13-digit ticket number that begins with Alaska Airlines code "027".

No difference in fare will apply for new travel on all flights through November 18, 2026, in the same cabin. Additional taxes may apply. Tickets must be exchanged prior to the departure of your original flight. This waiver is valid only for tickets issued on 027 ticket stock.

If your client may also choose to keep the ticket value for later use, you can change a ticket beyond the "reissue by" date of the event waiver. Original flights must be canceled on or before the “reissue by” date in the waiver. Place the original event waiver in the tour code box at the time of reissue to allow changes to a Saver fare. Any difference in fare and taxes will apply. The reissue must be completed within one year from the original purchase date. Original ticket value is good for 1 year from original outbound travel date.

  • Tickets must be canceled prior to the departure of original flight.
  • New travel must be completed by November 18, 2026, to qualify for add-collect waiver.
  • For travelers who do not yet have new travel plans, please cancel all itinerary segments, including waitlists and hold the ticket value until they are ready to reissue. You may also refund the ticket to the original form of payment.
  • The waiver code must be included in the tour code box at the time of reissue.
  • Do not issue the ticket credit in the form of an MCO.
  • Add collect for travel after November 18, 2026, all other fare rules and current taxes will apply.
  • This waiver does not apply to same day confirmed changes

View travel agent FAQs

Waiver code: KFAASTOP1126

My flight was changed or canceled
For guests who are flying on Hawaiian Airlines please call call 1-800-367-5320 or contact us via live chat or text.

If your flight is affected by a schedule change, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:
  • Change your flight online to one that better suits your schedule - up to 1 day earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.

If your flight was canceled, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

Otherwise, you have some options:
  • Change your flight online to one that better suits your schedule—up to 7 days earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.
  • Contact us to cancel your trip and receive future travel credit.

And remember, if your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund.
State advisories

Hawaii

Hawaii pet restrictions

Due to strong headwinds at various times of year, Alaska Airlines limits the number of dogs and cats accepted as checked baggage on flights to or from Hawai'i. This restriction does not apply to dogs and cats accepted for travel in the cabin. Please check here for restrictions.