HawaiianMiles Program Updates
Updated: March 19, 2020
Understanding that many members may fly less in the months to come, elite qualifications (in both miles and segments) will be reduced to qualify for 2021. Given the evolving situation, we are not ready to publish the new qualification thresholds, but will do so as soon as possible.
Mileage Expiration Policy
As you continue to evaluate changes to your travel plans, we want to ensure the HawaiianMiles you’ve earned are available to you when you are ready to use them. Therefore, we will not be expiring any miles from March 1, 2020 through December 31, 2020. Members with miles set to expire within this time period will retain their full mileage balance. Our standard expiration policy will resume on January 1, 2021.
Does this mean that my miles will not expire until January 2021?
Our current policy will expire miles balances after 18 months of inactivity. Any miles earn or redemption transaction counts as an activity. On January 1, 2021 our standard expiration policy will go back in effect and therefore any account showing no activity for the previous 18 months will have their miles expired.
When did this policy go into effect?
This policy is effective March 1, 2020.
How can I keep my miles active?
Members can keep their account active by earning miles by flying with Hawaiian or through one of our many partners, donating miles to one or more of our HawaiianMiles Charities, redeeming miles for a flight or other awards. For more information on how to earn and redeem miles, visit our HawaiianMiles page.
Do I need to call to ensure that my miles will not expire?
No, we will be making adjustment to your account to ensure that your miles will remain active and available for you to use. You do not need to take any action.
My miles expired in February 2020, does this policy apply to me?
The decision to extend the expiration date for miles was based on the changing travel environment and limited opportunities for members to keep their account active. This policy went into effect as of March 1, 2020. If your miles expired prior to this date, then this policy is not applicable.
Premier Club Extension
For those members currently enrolled in our Premier Club, we will be extending your membership period by 3 months. We hope this offers you greater opportunity to take advantage of the benefits included with your membership.
When does this policy go into effect?
All Premier club members enrolled as of March 19, 2020 will have their membership extended by 3 months.
What if my membership expired in February 2020, will I get an extension?
Unfortunately, no. The decision to extend the expiration date for members is based on the changing travel environment and members inability to use their current benefits.
If I just bought Premier Club membership today, does this apply to me?
This policy only applies to those who were active Premier Club members as of March 19, 2020.
Do I need to call or submit a request to get the 3-month extension?
No, all active members as of March 19, 2020, will have their membership automatically extended by 3 months.
When will I see my expiration date updated on my Member Dashboard on HawaiianAirlines.com?
We are working to extend eligible memberships as soon as possible. Your expiration date will be updated before your membership expires so you will not experience any lapse in benefits.
Will I be mailed a new Premier Club membership card with the new expiration date?
No, please book a flight on Hawaiian Airlines with your HawaiianMiles number to ensure receipt of Premier Club membership benefits through your extended membership term.
If my membership expires soon, will there be an extension to purchase a Premier Club membership at the renewal rate?
We are currently evaluating extended renewal rates for expiring Premier Club members, please check back for updates.