HawaiianMiles

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HawaiianMiles Program Updates

Updated: June 24, 2020

Pualani Elite Status Extension

To ensure that Elite members have ample time to enjoy the benefits they’ve earned, all current Elite members will have their status extended through February 2022.

Yes, if member is either a Pualani Platinum or Gold member for 2020, they will be awarded another year of status and will not have to complete any flight qualifications. Therefore, status will expire February 2022.

Yes, a Gold member can still achieve Platinum status if they complete the 2020 elite qualification, as long as qualifications are met within the 2020 calendar year. To learn more about the number of miles of segments to achieve status, visit this page for more information.

Members may log into their HawaiianMiles account via HawaiianAirlines.com or via the Hawaiian Airlines mobile app.

Lower Elite Qualification for Member Year 2021

Understanding that many members may fly less in the months to come, elite qualifications (in both flight miles and segments) will be reduced by 50% to qualify for 2021.

Elite Status

Qualification for Member Year 2020*

Segments

Miles

Pualani Gold

30 segments

20,000 miles

Pualani Platinum

60 segments

40,000 miles

 

Elite Status

Qualifications for Member Year 2021*

Segments

Miles

Pualani Gold

15 segments

10,000 miles

Pualani Platinum

30 segments

20,000 miles

 

Yes, a Gold member can still achieve Platinum status if they complete the 2020 elite qualification at the reduced rate, as long as qualifications are met within the 2020 calendar year. To learn more about the number of miles of segments to achieve status, visit this page for more information.

Yes, once member achieved Platinum status for member year 2021, they will still receive their Platinum upgrade certificates.

Members may log into their HawaiianMiles account via HawaiianAirlines.com or via the Hawaiian Airlines mobile app.

Member’s travel to qualify for elite membership for 2021 must be completed during the 2020 calendar year.

Elite-qualifying flight segments and flight mileage are earned based on a revenue fare that earns HawaiianMiles and is operated by Hawaiian Airlines or Ohana by Hawaiian Airlines. Segments and miles earned on charter flights, partner airlines, HawaiianMiles partners, bonus miles, or miles earned through the Hawaiian Airlines World Elite MasterCard do not count towards Pualani Elite status. Miles are also not awarded for travel on Flight Awards and therefore these segments and miles are not Elite-qualifying.

Mileage Expiration Policy 

As you continue to evaluate changes to your travel plans, we want to ensure the HawaiianMiles you’ve earned are available to you when you are ready to use them. Therefore, we will not be expiring any miles from March 1, 2020 through December 31, 2020. Members with miles set to expire within this time period will retain their full mileage balance. Our standard expiration policy will resume on January 1, 2021. 

Our current policy will expire miles balances after 18 months of inactivity.  Any miles earn or redemption transaction counts as an activity. On January 1, 2021 our standard expiration policy will go back in effect and therefore any account showing no activity for the previous 18 months will have their miles expired. 

This policy is effective March 1, 2020.  

Members can keep their account active by earning miles by flying with Hawaiian or through one of our many partners, donating miles to one or more of our HawaiianMiles Charities, redeeming miles for a flight or other awards.  For more information on how to earn and redeem miles, visit our HawaiianMiles page. 

No, we will be making adjustment to your account to ensure that your miles will remain active and available for you to use.  You do not need to take any action. 

The decision to extend the expiration date for miles was based on the changing travel environment and limited opportunities for members to keep their account active.  This policy went into effect as of March 1, 2020.  If your miles expired prior to this date, then this policy is not applicable. 

Premier Club 2nd Extension 

For those members currently enrolled in our Premier Club, we will be extending your membership period by 3 months. We hope this offers you greater opportunity to take advantage of the benefits included with your membership.

All Premier Club members enrolled as of June 19, 2020 will have their membership extended by 3 months. 

Yes. If your membership is currently active as of June 19, 2020, you will receive the 2nd extension.

No, this policy only applies to those who were active Premier Club members as of June 19, 2020. 

No, all active members as of June 19, 2020 will have their membership automatically extended by 3 months.   

 We are working to extend eligible memberships as soon as possible. Your expiration date will be updated before your membership expires so you will not experience any lapse in benefits.  

  No, please book a flight on Hawaiian Airlines with your HawaiianMiles number to ensure receipt of Premier Club membership benefits through your extended membership term.

Neighbor Island Travel Plan Extension

We'd like members with an active Neighbor Island Travel Plan package to have ample opportunity to use any outstanding certificates. Therefore, plans purchased between February 1, 2019 to March 31, 2020, will have booking and travel end dates extended by three months. There is no action needed on your part, all plans will be updated by the end of April. All other Terms and Conditions apply.

No, adjustments will be made automatically to the members’ active plan.       

Members can log into their HawaiianMiles like they normally do to view and redeem any unused certificate. For more information on how to view and redeem certificates , please click here.   

No. All Neighbor Island Travel Plans purchased between February 1, 2019 through March 31, 2020 will receive the 3 month extension to their booking and travel end dates.    

We communicated this policy change on April 15th with an effective date starting March 1, 2020.   

The decision to extend the expiration date for three month was based on the changing travel environment and limited opportunities for members to use their unused certificates.  This policy went into effect as of March 1, 2020 for plans that were purchased between February 1, 2019 through March 31, 2020 (plans with booking and travel end dates between March  1, 2020 through April 1, 2021).  If your plan expired prior to this date, then this policy is not applicable.