Agent Escalation Form
Department
Callback
HawaiianMiles
Pualani
CHIEF Unresolved - CHIEF USE ONLY
– Elite Buy Up
– OA Elite Status Match
– PTUG
GenRes
Web Support
CHAT
REFUND
– TKT Purchased w/ Gift Card
– TKT Purchased w/ ETCO
– NITP Plan Purchase
GAF
Courtesy Request - CHIEF USE ONLY
eCert Profile
– HA MasterCard
– eCert Other
Oversale Compensation
ALLIANZ
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Agent First Name
Agent First Name must have at least 0 and no more than 256 characters.
The value of the Agent First Name field is not valid.
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Employee Number
Enter a number.
The number in Employee Number must be at least 1 and no more than 2147483647.
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Caller Last Name
Caller Last Name must have at least 0 and no more than 256 characters.
The value of the Caller Last Name field is not valid.
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Caller First Name
Caller First Name must have at least 0 and no more than 256 characters.
The value of the Caller First Name field is not valid.
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Caller E-mail Address
Caller E-mail Address must have at least 0 and no more than 256 characters.
The value of the Caller E-mail Address field is not valid.
Home Phone
Home Phone must have at least 0 and no more than 256 characters.
The value of the Home Phone field is not valid.
Business Phone
Business Phone must have at least 0 and no more than 256 characters.
The value of the Business Phone field is not valid.
Mobile Phone
Mobile Phone must have at least 0 and no more than 256 characters.
The value of the Mobile Phone field is not valid.
Passenger Last Name
Passenger Last Name must have at least 0 and no more than 256 characters.
The value of the Passenger Last Name field is not valid.
Passenger First Name
Passenger First Name must have at least 0 and no more than 256 characters.
The value of the Passenger First Name field is not valid.
Passenger HawaiianMiles # (insert NA if not applicable)
Passenger HawaiianMiles # (insert NA if not applicable) must have at least 0 and no more than 256 characters.
The value of the Passenger HawaiianMiles # (insert NA if not applicable) field is not valid.
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Passenger E-mail Address
Passenger E-mail Address must have at least 0 and no more than 256 characters.
The value of the Passenger E-mail Address field is not valid.
Confirmation Code (insert NA if not available)
Confirmation Code (insert NA if not available) must have at least 0 and no more than 6 characters.
The value of the Confirmation Code (insert NA if not available) field is not valid.
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Departure Date (MM/DD/YYYY)
Departure Date (MM/DD/YYYY) must have at least 0 and no more than 256 characters.
The value of the Departure Date (MM/DD/YYYY) field is not valid.
Departure City
Departure City must have at least 0 and no more than 256 characters.
The value of the Departure City field is not valid.
Arrival City
Arrival City must have at least 0 and no more than 256 characters.
The value of the Arrival City field is not valid.
Problem (2,500 characters maximum)
Problem (2,500 characters maximum) must have at least 0 and no more than 512 characters.
The value of the Problem (2,500 characters maximum) field is not valid.
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