HawaiianMiles Marketplace Terms & Conditions:

I. Hawaiian Airlines® MasterCard® or Bankoh Hawaiian Airlines® Visa® Debit Card Account Holders:

  1. Members may earn bonus miles from making qualified purchases from a current HawaiianMiles Marketplace partner with an active Hawaiian Airlines® MasterCard® or Bankoh Hawaiian Airlines® Visa® Debit Card† (“Bonus Miles”).
  2. Only the primary account holder of an active Hawaiian Airlines® MasterCard® or Bankoh Hawaiian Airlines® Visa® Debit Card may earn Bonus Miles from qualified purchases from HawaiianMiles Marketplace Partners (“HawaiianMiles Marketplace Partners”) as listed https://partners.hawaiianairlines.com/
  3. HawaiianMiles Marketplace Partners determine the purchase qualification rules and restrictions that govern whether a HawaiianMiles member’s purchase may earn Bonus Miles, and such rules and restrictions may change from time to time and without notice.  Restrictions may include, are not necessary limited to:
    • Purchase transactions at specified store(s)
    • Purchase types
    • Minimum and/or maximum US Dollar (USD) amount payments limits
    • Purchase dates
  1. All current HawaiianMiles Marketplace program rules and restrictions are available online at http://hawaiianair.custhelp.com/app/answers/detail/a_id/2670/~/hawaiianmiles-marketplace
  2. The list of current HawaiianMiles Marketplace Partners may change at any time without prior notice.
  3. Mileage Credits:
    1. Bonus Miles are credited to the HawaiianMiles frequent flyer account of the primary Hawaiian Airlines credit or debit card account holder only after the purchase(s) appears in the member’s Hawaiian Airlines credit or debit card statement.
    2. Crediting of Bonus Miles to the member’s HawaiianMiles account may occur up to 45 days after payment is made with the member’s Hawaiian Airlines® MasterCard® or Bankoh Hawaiian Airlines® Visa® Debit Card, net of any refunds or credits.
    3. HawaiianMiles members may view their HawaiianMiles transactions in the member’s online HawaiianMiles frequent flyer mileage statement in the month following the appearance of the purchase in the member’s monthly credit or debit card statement.

 

When using a Bankoh Hawaiian Airlines debit card, the purchaser must sign for or select Credit for purchases to qualify for HawaiianMiles Partner mileage offer.

 

II. HawaiianMiles Marketplace Registered Card Program for VISA or AMEX Credit or Debit Card Accounts

  1. HawaiianMiles Members may register their personal, non-Hawaiian branded VISA or American Express (AMEX) credit or debit card to qualify to earn bonus miles (“Bonus Miles”) for qualified purchases made from HawaiianMiles Marketplace Partners (the “Registered Card Program”).  In order to earn such bonus miles, HawaiianMiles Members must register their VISA or AMEX credit/debit accounts online at: https://partners.hawaiianairlines.com/CLORegistration.aspx. If a member is unable to register his/her VISA or AMEX credit/debit account, the member may call HawaiianMiles Service Center (HMSC) during business hours for assistance in registering.  https://www.hawaiianairlines.com/contact-us/call .
  2. Members are allowed to register up to a total five (5) VISA and/or AMEX credit and/or debit card accounts to their HawaiianMiles account.
  3. Only the primary account holder of the VISA or AMEX credit or debit card may register his/her VISA or AMEX card with the Registered Card Program. 
  1. VISA and/or AMEX (“Payment Networks”) shall have the sole discretion to deny registration of certain credit/debit account types into the Registered Card Program. 
  2. When registering a business or corporate VISA or AMEX credit/debit account with the Registered Card Program, HawaiianMiles Members shall take sole responsibility in ensuring that such proper corporate or business authority exists to allow such card to be so registered.
  3. None of Hawaiian, the Marketplace Administrator, or any of the HawaiianMiles Marketplace Partners shall be liable, nor shall any such parties indemnify any third parties in the event that Bonus Miles are credited in association with a purchase made with a registered but unqualified VISA and/or AMEX credit/debit account from a HawaiianMiles Marketplace Registered Card program partner.  Each of Hawaiian, the Marketplace Administrator and the HawaiianMiles Marketplace Partners, may, but shall in no instance be obligated to, have responsibility for validating, reimbursing, and/or revoking any Bonus Miles awarded as the result of a purchase made with a registered but unqualified (or otherwise invalid or ineligible) VISA and/or AMEX credit/debit account.
  1. In the event a VISA or AMEX credit or debit card is registered to earn miles for a HawaiianMiles account belonging to someone other than the primary VISA or AMEX credit or debit card account holder, the HawaiianMiles account holder shall immediately unregister such VISA or AMEX card from the HawaiianMiles account, and Hawaiian may require that any erroneously earned miles be returned and/or the value of such erroneously earned miles be reimbursed by the HawaiianMiles primary account holder.
  2. HawaiianMiles Marketplace Partners determine the purchase qualification rules and restrictions that govern whether a HawaiianMiles Member’s purchase may earn Bonus Miles, and such rules and restrictions may change from time to time and without notice.  Restrictions may include, are not necessary limited to:
    • Purchase transactions at specified store(s)
    • Purchase types
    • Minimum and/or maximum US Dollar (USD) amount payment limits
    • Purchase dates
  1. All current HawaiianMiles Marketplace program rules and restrictions are available online at http://hawaiianair.custhelp.com/app/answers/detail/a_id/2670/~/hawaiianmiles-marketplace
  2. The list of current HawaiianMiles Marketplace Partners may change at any time without prior notice.
  3. Mileage Credits:
    1. Bonus miles are credited to the HawaiianMiles frequent flyer account that the VISA or AMEX credit or debit card account has been registered to.
    2. Bonus miles are credited to a HawaiianMiles Member’s frequent flyer account only after the purchase(s) appears on the member’s VISA or AMEX credit or debit card statement.
    3. Crediting of Bonus Miles to a HawaiianMiles Member’s frequent flyer account may occur up 45 days after payment is made with the member’s VISA or AMEX credit or debit card, net of any refunds or credits.
    4. HawaiianMiles Members may typically view their HawaiianMiles transactions in the HawaiianMiles Member’s online HawaiianMiles frequent flyer mileage statement in the month following the appearance of the purchase in the member’s monthly VISA or AMEX credit or debit card statement, though Hawaiian does not guarantee that the transactions will appear within such time.

III. Use of Registered Card Information

  1. With the registration of a VISA or AMEX credit or debit card, HawaiianMiles members acknowledge, authorize, and agree that:
    1. The Marketplace Administrator and the Payment Networks will collect information about the HawaiianMiles Member and Registered Program purchases from select HawaiianMiles Marketplace Partners.
    2. By participating in the Registered Card Program, HawaiianMiles Members authorize select HawaiianMiles Marketplace Partners to disclose any and all information with respect to the HawaiianMiles Member’s purchases from such select HawaiianMiles Marketplace Partners to the Marketplace Administrator and the Payment Networks to the greatest extent permissible by law and in accordance with Hawaiian’s Privacy Policy available on Hawaiian’s website.
    3. By making purchases through the Registered Card Program, HawaiianMiles Members hereby authorize the Marketplace Administrator and the Payment Networks to collect any and all information from any debit or credit card processor, issuing bank or any available source with respect to the purchases made using registered payment card(s).
  2. By participating in the Registered Card Program, HawaiianMiles Members authorize the Marketplace Administrator and the Payment Networks to use any such information and to disclose such information:
    1. to Hawaiian, Marketplace Administrator and the Payment Networks representatives and agents,
    2. to third parties, where necessary or convenient for transfer or redemption of your accumulated mileage or otherwise in connection with the HawaiianMiles Marketplace,
    3. to comply with requests, orders or subpoenas from courts of law or any regulatory, legislative or administrative bodies and
    4. otherwise in accordance with the terms of the Hawaiian’s Privacy Policy available on Hawaiian’s website.
  3. In addition, by registering a VISA or AMEX credit or debit card with the Registered Card Program, such registering individual acknowledges that he/she is the account holder of such card, and that the person or entity has full authority to so register and receive information about the transactions effected using such cards. The HawaiianMiles Member authorizes Hawaiian, Marketplace Administrator, select HawaiianMiles Marketplace Partners and the Payment Networks to disclose such cards, accounts and identifiers to affiliated and unaffiliated third parties for the purposes set forth in this section and these HawaiianMiles terms & conditions.

 

IV. Mileage Errors, Refunds and Retroactive Credit; Force Majeure; Miscellaneous

  1. Refunds and credits against payments made from HawaiianMiles Partners during the period that they are participating in the HawaiianMiles Program result in reversals of miles earned.
  2. Such reversals show as a negative amount in the member’s HawaiianMiles frequent flyer mileage statement.
  3. In the event that a purchase with a HawaiianMiles Partner does not result in HawaiianMiles earned 45 days after the purchase date, HawaiianMiles Members may contact the HawaiianMiles Service Center during its business hours for assistance (https://www.hawaiianairlines.com/contact-us/call). The customer service representative may request that the caller provide proof of purchase to assist with the mileage credit request investigation.
  4. Hawaiian and Marketplace Administrators will not be responsible in the event of acts of God, fire, casualties, strike, merchant/partner closure or other actions taken by participating HawaiianMiles Partners, merchants or other events beyond the control of Hawaiian, Marketplace Administrator, Payment Networks, and HawaiianMiles Partners.
  5. HawaiianMiles members may be restricted from earning mileage credit from more than one loyalty program, and therefore may be ineligible to separately earn points/miles for a single purchase from each of the loyalty program(s) with which such member has registered.
  6. Select HawaiianMiles Marketplace partners may require a HawaiianMiles member to complete card registration prior to making a purchase in order to be eligible to earn miles.  Further, these select partners may prevent HawaiianMiles members from earning HawaiianMiles should the member have previously registered to receive miles/points for purchases from such partner via a different loyalty program account.  This restriction is managed and controlled by that HawaiianMiles Marketplace partner and/or their loyalty program management administration and is subject to change at any time and without notice.


HawaiianMiles Service Center

P.O. Box 30008, Honolulu, HI 96820

Phone: 838-5333 (Oahu) 

Toll Free: 1-877-HA-MILES (426-4537)

 

*Terms and Conditions may change without notice.
Rev. April 20, 2017