On Oct. 15, Hawaii began welcoming back travelers to the islands with a pre-flight COVID-19 testing program that allows visitors and returning residents with a negative result to be exempted from the state’s 14-day quarantine. As Hawaii’s airline, we’re excited to once again share our island home with more travelers and remind everyone to travel pono (responsibly). While traveling to Hawaii remains safe, the flight, arrival and experience on land all look a bit different, and it’s essential that we all do our part throughout the journey to enjoy our islands responsibly.
Here’s what you need to know so you can sit back, relax and enjoy our signature Hawaiian hospitality on your way to a much-deserved getaway.
Research which island to visit. While Hawai‘i is made up of eight islands, six of which are accessible, four state counties have individual travel requirements for their islands. Please visit each county’s webpages for the latest information:
Ready to rebook? If you had to postpone an existing trip with us and you’re now ready to apply your travel credit toward a future booking, contact our reservations team with your six-digit confirmation code. Wondering which flight to take? Browse our current schedule here. (We are delighted to be resuming nonstop service between Hawaii and all of our 13 U.S. mainland gateway cities – more than any other carrier)
Get tested. In order to be exempt from the state’s mandatory 14-day quarantine, all arriving passengers must show proof of a negative COVID-19 test taken from a state-approved testing partner within 72 hours of the final leg of departure to Hawaii.
Did you know? Hawaiian Airlines has made it easy for guests to get tested with two convenient and affordable options through our partners, Vault Health and Worksite Labs.
Create an account on Hawaii’s Safe Travels website. Fill out the required travel information and follow the instructions to upload your negative test result. You’ll receive a QR code that will be scanned at the airport when you arrive in Hawaii.
Download the Hawaiian Airlines app. Use our app for a touchless check-in and boarding process. You’ll also need the app to view in-flight programming on all flights operated by our Airbus A321neo aircraft.
Health check. As a new step in our check-in process, guests will complete a health acknowledgment form indicating they are free of COVID-19 symptoms and will wear a face mask or covering for the entirety of their journey.
No change fees. If there's one thing we're used to by now, it's change. If our guests have to, unfortunately, reschedule travel, we’ve eliminated change fees for tickets purchased or redeemed with HawaiianMiles.
At the Airport and Onboard
New protocols. For the health and safety of our guests and employees, we’ve enhanced cleaning measures, including frequent disinfecting of lobby areas, kiosks, and ticket counters, electrostatic aircraft cabin spraying, plexiglass barriers at staffed airport counters, and sanitizer wipe distribution to all guests. Face coverings are required for all guests over the age of two during all points of the travel journey. For details on our face mask policy and enhanced protocols, please visit our Keeping you Safe resource page.
Be mindful of new onboard policies. Watch our video to learn about what you can expect when flying with us.
Learn more from Harvard. Air travel presents “a very low risk” of virus transmission, concludes a new, independent “Gate-to-Gate Travel Onboard Aircraft” study by researchers with the Harvard T.H. Chan School of Public Health. Recent reports by the U.S. Department of Defense Transportation Command and the University of Arizona’s Department of Environmental Science and Boeing have reached similar findings.
Did you know? All counties in Hawaii require face masks while outdoors, including beaches and parks, when social distancing isn’t possible.
Arrival Into Hawaii
Have your QR code ready. You’ve made it! Just a few more steps before you’re lounging poolside. Once you disembark, airport agents will direct you to the appropriate line to scan and verify your negative test result. Have your QR code and photo ID ready. Travelers whose test results are still pending upon arrival must quarantine until a negative result is uploaded and verified by the state.
Getting around: If you’ve decided to rent a car to explore the island, you will need to show your Safe Travels documents again as companies are not renting vehicles to travelers in quarantine.
Did you know? HawaiianMiles members enjoy exclusive offers and can save up to 35 percent off from Avis, Budget and Payless.
Hawaii is as beautiful as ever. While we are all delighted to once again share our island and introduce travelers to our culture, we are also reminding everyone to travel pono during this new era of exploration.
Keeping our islands safe is everyone’s kuleana (responsibility). Whether you call Hawaii home or just wish it was, this is a critical time for our vulnerable island community as we recover from the COVID-19 pandemic. We ask everyone to abide by each island’s safety regulations, follow mask policies and practice social distancing at all times.
Please kōkua and wear a mask when exploring our island's local shops, outdoor attractions and more.
Seek volunteer opportunities to learn more and give back to this special place. Volunteering deepens your connection with the people and places you came to visit, creating memories and helping Hawaii maintain its natural and cultural beauty. Learn more from our nonprofit partners.
Together, we can lower the risk of infection and keep Hawaii a safe destination.
Mahalo for your kokua!