Feedback Tell us how we’re doing

Your opinion matters to us. Share feedback on what we did well, how we can improve, or any ideas that will enhance your travel with us. Your feedback is always read by real people who care about making Hawaiian Airlines even better.

Guest Feedback Update

We’re in the process of updating how we collect guest feedback. In the meantime, the links below will take you to the Alaska Airlines feedback form. Please share your Hawaiian Airlines experience there, and a member of our team will follow up with you personally.

Need Help With Your Reservation?

Our Hawaiian Airlines Reservations team is happy to assist at 1‑800‑367‑5320

Mahalo for your patience as we make this transition. We look forward to taking care of you.

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Take a quick survey

Tell us how your latest flight went.
Fill out survey
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Share a compliment or concern

Have something specific you'd like to tell us about? We’re listening.

General feedback
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Accessibility feedback

If you have feedback, questions, or concerns about wheelchair services, service animals, mobility devices, or other accessibility needs—we take your comments seriously and want to hear from you.

Accessibility feedback
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Atmos™ Rewards feedback

Your loyalty means a lot to us. If you have thoughts about Atmos Rewards or how we can make membership even more rewarding, please let us know.
Atmos Rewards form
Helpful links
Pre-flight general inquiries

If you have any questions or concerns before you fly with us please refer to our help center.

Baggage Service/Baggage Claims

Please complete the Email Post-Flight Baggage Claims form and click the 'Submit' button.

Atmos Rewards Credit Request

To request Atmos Rewards credit for previously flown travel, fill out our Points Credit Request Form.

Atmos Rewards account

For more information about your upcoming trip sign in to your Atmos Rewards account trips section.