Main Cabin Basic
Seats
Will I be able to select a seat in advance?
With Main Cabin Basic, seat assignments are not available when booking the flight. Post booking, you may purchase an Extra Comfort to receive a seat assignment. Otherwise, your seat will be assigned when you check in for your flight (as early as 24 hours prior to departure), or at the gate.
How can I purchase an assigned seat?
Extra Comfort or preferred seats may be purchased via MyTrips at any time. You may also purchase Extra Comfort seats when checking in on the web/mobile app, on a self-service kiosk or with an agent at the airport ticket counter.
What is included with my Main Cabin Basic seat purchase?
Selecting assigned seats ensures that your group can be seated together during your flight. Our Extra Comfort guests also receive priority boarding for earlier access to overhead bins. Platinum, Gold, and Premier Club member priority entitlements should still be recognized. However, restrictions related to Main Cabin Basic fares still apply including no bonus miles, changes, cancellations, or refunds.
If I did not purchase as seat assignment, when should I expect to receive a seat assignment?
Guests will either be able to select a seat when they check in (as early as 24 hours prior to departure) or will get assigned a seat at the gate.
Will family members be able to sit together?
Because seats are assigned at check-in, starting 24 hours prior to departure, we cannot guarantee that your family will be able to sit together. If it’s important for you to have all family members sit together, we recommend that you select another fare option with less restrictions.
Baggage
What is my carry-on allowance when I buy a Main Cabin Basic ticket?
It is the same as Main Cabin: you may carry on 1 bag and 1 personal item. Read more about our carry-on policy..
Can I use the overhead bin?
Yes!
Am I allowed to check a bag?
Yes, all the standard checked baggage rules and fees apply. Read more about our checked baggage fees.
Boarding
When will I get to board the plane?
Main Cabin Basic ticket holders will board in the last boarding group unless otherwise eligible for a different boarding group. See our Boarding Zone information page.
Changes/Cancellations
Can I change my ticket once I’ve purchased it?
Main Cabin Basic tickets can’t be changed once you complete your booking. Guests may cancel their reservation made 7 or more days prior to departure without penalty if requested within 24 hours of purchase.
Can I get a refund if I cancel my trip?
Main Cabin Basic tickets are non-refundable, however guests may cancel their reservation made 7 or more days prior to departure without penalty if requested within 24 hours of purchase.
Member Benefits
Do I still earn miles in Main Cabin Basic?
Yes, you will earn the standard Main Cabin flight miles and flight mile and segments count towards elite status.
If I am a Pualani Elite or Premier Club member and purchase Main Cabin Basic, can I still enjoy my benefits?
Yes, all your benefits apply, except as follows:
- No complimentary upgrades for Pualani Elite members. (Platinum members will not be able to use their upgrade certificates.)
- No same-day Neighbor Island standby benefits for Pualani Elite members
- No 100% bonus miles on flights for Pualani Platinum members
- No 50% bonus miles on flights for Pualani Gold members
- No 500 miles earned on Neighbor Island flights for Pualani Elite and Premier Club members.
| Pualani Elite (Platinum & Gold) and Premier Club Member Benefits | Main Cabin Basic Ticket | Main Cabin, Extra Comfort, and First/Business Class Ticket |
| Earn one mile for every mile flown |  |
|
| Miles and segments qualify toward Elite status | |
|
| Complimentary checked bag allowance | |
|
| Priority check-in | |
|
| Access to Premier Club | |
|
| Priority boarding | |
|
| 500 miles for Neighbor Island flights |  |
|
| Bonus frequent flyer miles | |
|
| Complimentary Extra Comfort and/or preferred seats | |
|
| Neighbor Island same day standby | |
|
If I am a Hawaiian Airlines World Elite Mastercard cardmember and purchase a Main Cabin Basic ticket, can I still enjoy my benefits?
Yes, all of the benefits of being a Hawaiian Airlines World Elite Mastercard cardmember will apply, including eligibility for your complimentary two checked bags.
Can I earn credit for partner airline frequent flier programs with a Main Cabin Basic fare?
No, miles/points cannot be earned for our partner airlines when purchasing a Main Cabin Basic fare.
Meals
Do I still get complimentary in-flight meal service?
Yes, you will enjoy the same in-flight amenities as all other Main Cabin guests, including our authentic Hawaiian hospitality inclusive of complimentary snacks and meals (on North America and International flights).
Guests with Disabilities
Can I fly in Main Cabin Basic if I have disability?
Yes, guests with disabilities who hold a Main Cabin Basic ticket will receive all of the same accessibility accommodations and services as other guests.
I have a disability that requires a special accommodation. What should I do?
If you need special accommodation due to your disability, please call our Reservations Department at 1-800-367-5320 after you’ve booked your ticket.
Other FAQs
Can Main Cabin Basic be purchased for a one-way flight?
Yes, you may purchase this travel option for a one-way or roundtrip flight. However, you may not combine this fare option with another fare type, such as Main Cabin.
Can I upgrade a Main Cabin Basic ticket to Extra Comfort or Business/First Class?
No, Main Cabin Basic fares are not eligible for upgrades. Additionally, it is not eligible for bidding for a First Class upgrade in the Bid-up program.
Can I purchase Main Cabin Basic for a child traveling alone (Unaccompanied Minor)?
Yes, you can.
Can I hold a Main Cabin Basic fare?
Yes, Main Cabin Basic fares are eligible to be held via Fare Hold.
Will I be treated differently in the event that my flight is affected by weather or mechanical issues?
Guests who purchased Main Cabin Basic will not be treated differently in the event of a flight disruption.