Lost Property / Items left on board

Due to strict federal regulations, we can’t allow you back on the aircraft once you’ve disembarked. If you do realize that you've forgotten something on the aircraft, let a Hawaiian Airlines representative know where you were sitting and what you left behind, and he or she can retrieve your things for you.

Reporting Lost Items

Sometimes you don’t realize something’s missing until later. Hawaiian Airlines is not liable for items which may have been left on the aircraft. But we understand leaving something on board our aircraft can make you feel stressed, upset, or even helpless. That’s why we make every effort to return lost items to you.

Fill out a form

If you leave something on board our aircraft, we recommend you fill out this form. Make sure you provide a detailed description of the lost item, including the brand, color, size and any distinguishing features. For example, if you’ve lost your laptop, provide the serial number for it.

After you submit the form, we’ll send you a confirmation email with a tracking number. We know you’ll be eager for answers, but we ask you don’t send a separate email.

Next steps

If we find your lost item, we’ll send an email with simple instructions on how to get it back. We’ll also send an email if we can’t find your lost item within 30 days.

*Note: Items left at the ticket counter or gate areas fall under the jurisdiction of TSA. Please contact the airport directly.

Retention Period

*Items found on Domestic Segments will be sent forward to Hawaiian Airlines Central Baggage Service Office.