Hawaiian Airlines
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Reservations

Travel Agent Reservations
If you have made your reservation through a travel agent or reserved a package online, you must contact your travel agent or company that sold you the package to make your changes.
U.S. & Canada Reservations
24 hours a day, 7 days a week
Toll-Free: 1-800-367-5320
Australia
Mon - Fri 9:00AM - 5:00PM Australia Eastern Daylight Time (AEDT)
1300 669 106
For reservations outside of normal working hours, please call toll-free:
1800 188 371
Beijing
Mon - Fri 9:00AM - 5:00PM China Standard Time (CST)
(10) 8522-7835
Hong Kong
Mon - Fri 9:00AM - 6:00PM Hong Kong Time (HKT)
Sat 9:00AM - 1:00PM Hong Kong Time (HKT)
(852) 3713-2333
Indonesia
Mon - Fri 8:30AM - 4:30PM Western Indonesian Time (WIB)
Sat 8:30AM - 12:00 PM Western Indonesian Time (WIB)
(21)-3483 1707
Japan
Mon- Sun 9:30AM - 5:30PM Japan Standard Time (JST)
(03) 6435-1179
Korea
Mon - Fri 9:00AM - 6:00PM Korea Standard Time (KST)
Sunday 10:00AM - 5:00PM Korea Standard Time (KST)
(02) 775-5552
Malaysia
Mon - Fri 9:00AM - 6:00PM Malaysia Time (MYT)
Sat 9:00AM - 1:00PM Malaysia Time (MYT)
(03) 2141-3899
New Zealand
Mon - Fri 9:00AM - 5:00PM New Zealand Daylight Time (NZDT)
(09) 977-2227
For reservations outside of normal working hours, please call toll-free:
0508 075 040
Philippines
Mon - Frid 8:30AM - 5:30PM Philippine Time (PHT)
Sat 8:30AM - 12:30PM Philippine Time (PHT)
(02) 8640804
Samoa
Mon - Fri 8:00AM - 4:00PM Samoa Standard Time (SST)
(684) 699-1875
Shanghai
Mon - Fri 9:00AM - 5:30 PM China Standard Time (CST)
(21) 6226-1122
Singapore
Mon - Fri 9:00AM - 6:00PM Singapore Time (SGT)
+65 6223 8377
Tahiti
Mon - Fri 8:00AM - 12:00PM / 1:00PM - 4:00PM Tahiti Time (TAHT)
(689) 866-000
Taiwan
Mon - Fri 9:00AM - 5:30PM China Standard Time (CST)
(02) 2508-0886
Thailand
Mon - Fri 8:30AM - 5:00PM Indochina Time (ICT)
+662 231 6481
United Kingdom
Mon - Fri 9:00AM - 5:00PM Greenwich Mean Time (GMT)
(04) 208-1330718
Group Reservations
Group Bookings: 10 travelers or more
Hours: Monday - Saturday 8:30 am - 5:00 pm Hawaii Standard Time (HST)
Closed: Sunday
Toll-Free: 1-800-367-8058

Please be advised that our Online Reservations System only accepts credit cards with billing addresses (where you receive your bank statements) within the United States, U.S. Territories, Canada, Australia, New Zealand, The Philippines, and Japan. For all other passengers, please consult with a local travel agency near you for the best tour packages and prices.

Website Questions or Technical Support

Daily Hours: 24 hours a day, 7 days a week
1-866-586-9419

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  • Problems using our online services
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HawaiianMiles Service Center

Monday-Friday: 7:00am - 4:30pm HST
Toll Free: 1-877-HA-MILES (1-877-426-4537)
Fax: 1-808-840-8333

Damage or Lost Luggage Inquiries

Claim Department
Monday - Friday: 8:00am - 4:30pm (except holidays)
Phone: 1-866-389-6654
Fax: 1-808-835-3466

The Claims Department or Baggage Service is responsible for assisting passengers who have had problems with their checked baggage or property while on a Hawaiian Airlines flight.
» More Baggage Inquiries Information

Chartered Flight Service

If you have questions regarding your chartered flight service or need help with any issue relating to your chartered flight, please contact the respective charter company. If you require a letter of verification of a flight disruption experienced on your chartered flight for travel insurance purposes only, may be requested via airlines:

Hawaiian Airlines
Consumer Affairs Office
P.O. Box 30008
Honolulu, HI 96820
or fax 808-838-6777

We will require your charter flight number, date of travel, and full name of passengers that traveled, and current mailing address.

News Media Inquiries

Hawaiian Airlines
News Media Inquiries
P.O. Box 30008
Honolulu, HI 96820

Corporate Headquarters

Headquarters:

Hawaiian Airlines
3375 Koapaka Street, G-350
Honolulu, HI 96819
Phone: 808-835-3700
Fax: 808-835-3690

Mailing Address:

P.O. Box 30008
Honolulu, HI 96820

 

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