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Domestic Contract of Carriage
- Addendum to Governing Travel Agency Agreements (GTAA)
- Bid Up Terms & Conditions
- Hawaiian Airlines Booking and Ticketing Policy
- Customer Service Plan
- Domestic Contract of Carriage
- Employee Assault Policy
- Employment Candidate Privacy Notice
- Fare-Hold Terms & Conditions
- Fare Rules Terms and Conditions
- Gift Cards Terms & Conditions
- HawaiianMiles Terms & Conditions
- International Contract of Carriage
- Premier Club Membership Terms & Conditions
- Privacy Policy
- Purchase Order Terms and Conditions
- Schedule Change Policy and Procedures
- Contingency Plan for Lengthy Tarmac Delays
- The Plumeria Lounge Pass Terms and Conditions
- Trademark and Keyword Usage Policy
- Trademarks
- Travel Voucher Terms and Conditions
- Website Terms of Use
Revised June 25, 2024
A copy of this Contract of Carriage must be maintained at each Hawaiian Airlines ticket office for inspection by the general public upon request. Any passenger requesting a copy of this Contract of Carriage will be provided a copy free of charge if a request is made to:
Hawaiian Airlines
P.O. Box 30008
Honolulu, HI 96820-0008
Click here for the Domestic Contract of Carriage (PDF).
Click here for the International Contract of Carriage.
- Full Text
- Rule 1: Definitions
- Rule 2: General Provisions
- Rule 3: Reservations and Ticketing
- Rule 4: Cancellation of Reservations
- Rule 5: Tickets and Flight Coupons
- Rule 6: Fares
- Rule 7: Check Acceptance
- Rule 8: Guests with Disabilities and Breathing Devices
- Rule 9: Wheelchairs and Other Assistive Devices
- Rule 10: Service Animals
- Rule 11: Screening of Guests and Baggage
- Rule 12: Acceptance of Children and Infants
- Rule 13: Refusal to Transport
- Rule 14: No-Smoking Policy
- Rule 15: Codeshare Flights
- Rule 16: Interline Transportation
- Rule 17: Carry-On Baggage
- Rule 18: Checked Baggage
- Rule 19: Acceptance of Dogs, Cats, and Household Birds for Travel
- Rule 20: Liability and Claims
- Rule 21: Flight Delays, Changes, Cancellations, and Aircraft Changes
- Rule 22: Denied Boarding and Compensation Due to Oversales
- Rule 23: Rerouting
- Rule 24: Refunds
- Rule 25: Customer Relations