Contingency Plan for Lengthy Tarmac Delays
 

Filed with DOT on October 9, 2015

Hawaiian Airlines is committed to providing our customers with a service quality and on-time performance level that ranks among the highest in the industry. The impact of weather, air traffic flow control, airport operations and safety factors have occasionally caused tarmac delays. The Hawaiian Airlines commitment to excellent customer service includes successful compliance with U.S. Department of Transportation (DOT) regulations pertaining to lengthy tarmac delays. With this in mind, Hawaiian Airlines has adopted detailed plans to manage and minimize lengthy tarmac delays, w­hile providing a safe and pleasant travel experience to our customers.

In compliance with DOT regulations and 14 CFR 259.4, Hawaiian Airlines has adopted a Contingency Plan for Lengthy Tarmac Delays for its scheduled and public charter flights at each U.S. large, medium and small hub airport and non-hub airport at which Hawaiian operates or markets such air service and shall adhere to the plan’s terms. Information regarding the Hawaiian Airlines Contingency Plan for Lengthy Tarmac Delays is included on the Hawaiian Airlines website: www.hawaiianair.com.

Hawaiian Airlines’ Contingency Plan for Lengthy Tarmac Delays is detailed in Hawaiian’s System Operations and Passenger Service manuals and includes the following procedures:

  1. For domestic flights, Hawaiian will not permit an aircraft to remain on the tarmac for more than three (3) hours before allowing passengers to deplane unless either:
    1. the pilot-in-command determines there is a safety-related or security-related reason (e.g., weather, a directive from an appropriate government agency) why the aircraft cannot leave its position on the tarmac to deplane passengers; or
    2. air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
  2. For international flights that depart from or arrive at a U.S. airport, Hawaiian will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four (4) hours before allowing passengers to deplane unless either:
    1. the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
    2. air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
  3. For all flights, Hawaiian will provide adequate food and potable water no later than two (2) hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac; unless the pilot-in-command determines that safety or security considerations preclude such service.
  4. For all flights, Hawaiian will provide operable lavatory facilities, comfortable cabin temperatures, as well as access to adequate medical attention if needed, while the aircraft remains on the tarmac.
  5. For all flights, Hawaiian will provide passengers on the delayed flight with notifications regarding the status of the delay every thirty (30) minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
  6. For all flights, Hawaiian will provide passengers on the delayed flight with notice beginning thirty (30) minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every thirty (30) minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.
  7. Hawaiian has and will devote sufficient resources to implement the provisions of this plan.
  8. Hawaiian has coordinated this plan with airport authorities (including terminal facility operators where applicable) at each U.S. large, medium and small hub airport and non-hub airport at which Hawaiian operates, as well as its regular U.S. diversion airports.
  9. Hawaiian has coordinated this plan with U.S. Customs and Border Protection (CBP) at each U.S. large, medium and small hub airport and non-hub airport that Hawaiian regularly uses for international flights, including diversion airports.
  10. Hawaiian has coordinated this plan with the Transportation Security Administration (TSA) at each U.S. large, medium and small hub airport and non-hub airport at which Hawaiian operates, including diversion airports.
  11. As specified in the Hawaiian Airlines Contract of Carriage, when Hawaiian Airlines flights are operated by other carriers or for Hawaiian code-share flights, the tarmac delay plan of the operating carrier will apply.
  12. Applicable amendments to this plan will be filed appropriately with the DOT.
  13. Hawaiian will retain the following information for two (2) years for any tarmac delay that lasts more than three (3) hours:
    1. The length of the delay;
    2. The precise cause of the delay;
    3. The actions taken to minimize hardships for passengers, including the provision of food and water, the maintenance and servicing of lavatories, and medical assistance;
    4. Whether the flight ultimately took off (in the case of a departure or diversion) or returned to the gate; and
    5. An explanation for any tarmac delay that exceeded three (3) hours (i.e., why the aircraft did not return to the gate by the 3-hour mark).
  14. Hawaiian will share facilities and make gates available during emergencies at affected airports.