Guests with Disabilities

Hawaiian Airlines is happy to assist our guests with disabilities in order to deliver the best service and ensure accessibility. Hawaiian Airlines complies with the Air Carrier Access Act (ACAA) 14 CFR Part 382 – Nondiscrimination on the Basis of Disability in Air Travel. The ACAA prohibits both U.S. and foreign carriers from discriminating against passengers on the basis of disability.

Guests who wish to obtain a copy of this part in an accessible format from the Department of Transportation, may contact the United States Department of Transportation at:

  • Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590
  • Aviation Consumer Protection Division's Web site (airconsumer.ost.dot.gov or www.transportation.gov/airconsumer)

For comprehensive information of services offered by Hawaiian Airlines, please visit our Guests with Disabilities Help Page. If you require additional information, please contact our Reservations Department at 1-800-367-5320 or you may submit a request online for assistance.

For more information and requirements regarding traveling with service animals, please view our Traveling With Service Animals Help Page

For more information and requirements regarding traveling with an emotional support/psychiatric service animal, please view our Emotional/Comfort/Psychiatric Support Animals Help Page.