Headline
Updated Travel Waiver for Japan Typhoon Trami
September 27, 2018 8:55 p.m. HST
Guests are advised to check HawaiianAirlines.com/flight-status for the latest updates on scheduled flights.
For our guests who may be concerned about upcoming travel on Hawaiian Airlines or Hawaiian Airlines codeshare flights departing to/from/via Osaka (KIX/ITM) or Tokyo (HND/NRT), Japan, from September 28 (JST), 2018 through October 1 (JST), 2018 we will offer the following one-time reservation change and waivers:
For flights rebooked for new travel on or before October 8 (JST), 2018:
- A waiver of the change fee
- A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination
For flights rebooked for new travel on or after October 9 (JST), 2018:
- A waiver of the change fee
- Applicable difference in fare(s) will apply
Waiver qualifications and rules:
- Ticket* was issued on/before September 28 (JST), 2018
*Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of other airline. - Affected flight(s) is/are originally scheduled for travel from September 28 (JST), 2018 through October 1 (JST), 2018.
- New travel must be rebooked and ticketed by October 4 (JST), 2018.
- Voluntary changes made to origin, destination, and/or via/stopover point (reroutes) will be permitted without change fee and will remain subject to applicable fare difference.
- Normal refund rules will apply based on original ticketed fare rules.
For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.
For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at