Keeping you safe

Our primary concern is always the health and safety of our guests and employees. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business, including regularly reviewing our safety measures to align with new research as it becomes available. Recent studies from respected researchers such as the Harvard T.H. Chan School of Public Health and the Department of Defense have validated that the risk of viral transmission on board a commercial aircraft is extremely low.

At the airport

Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others.
Face masks
  • Hawaiian Airlines airport employees wear face masks when interacting with guests.
  • Federal law requires that all guests two years and older wear a mask at the airport, while boarding, through the duration of the flight and while deplaning at their destination. Refusing to wear a mask is a violation of federal law and may result in denial of boarding, removal from the aircraft and/or penalties under federal law.
  • Masks worn during travel must meet CDC’s requirements, including:
    • The mask must completely cover the nose and mouth and should fit snugly against the side of the face, secured to the head with ties or ear loops. If gaiters are worn, they should have two layers of fabric or be folded to make two layers.
    • Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
    • Masks should be a solid piece of material without vents, mesh, slits, exhalation valves, punctures, or other obviously transparent cloth coverings.
    • Scarves, ski masks, balaclavas and bandannas are not acceptable forms of face masks.
  • Guests must wear their masks at all times except while eating, drinking, or taking oral medications for brief periods. Prolonged periods of mask removal are not permitted for eating or drinking; masks must be worn between bites and sips.
  • Face shields or goggles cannot be used in lieu of a face mask, but may be used in addition to an appropriate mask.
  • Personal air purifiers can be brought on board, but cannot be used or charged on board and must be stowed away properly.
  • Guests who are unable to wear a face mask due to a medical condition or disability will be required to complete an assessment with a medical professional via phone at the airport. We recommend arriving at the airport early with ample time to complete the assessment, as the process may take more than one hour, and your flight will not be held. Please notify one of our Guest Services Agents as soon as you are ready to complete the medical assessment. If you are unable to meet this requirement, we recommend that you reconsider your travel. Please note that any face covering exemptions apply only to travel on Hawaiian Airlines.
Disinfecting common areas
  • We disinfect our common areas, such as our counters and kiosks, multiple times each day.
Hand sanitizer
  • Hand sanitizers are readily available for travelers at airports statewide and on the mainland.
  • TSA is allowing passengers to bring liquid hand sanitizer up to 12 ounces in carry-on bags until further notice.
Boarding and deplaning
  • We are asking guests to remain seated at the gate area until their cabin or zone is called to board.
  • We have placed 6-feet markers on the ground at our gates, as well as ticket counters and baggage claim areas.
  • Agents may pause boarding and deplaning as needed to prevent congestion.
  • Guests are able to self-scan their boarding pass using the Hawaiian Airlines mobile app.
Airport lounges
  • We have temporarily closed the Kauai and Hawaii Island Premier Club locations. The Plumeria Lounge and Premier Club location at Honolulu’s Daniel K. Inouye International Airport have reopened, as well as the Premier Club location at Kahului Airport in Maui.

On board our aircraft

For the health of our guests and employees, we are committed to maintaining clean and disinfected aircraft cabins, and distance between guests during the flight where possible.
Disinfecting our cabins
  • We have detailed protocols for cleaning and disinfecting our aircraft.
  • Our transpacific aircraft are thoroughly cleaned and disinfected after every flight. Additionally, on international routes, the aircraft is sprayed prior to every flight.
  • Our neighbor island aircraft are cleaned and disinfected daily.
  • As an enhanced layer of protection, we use electrostatic spraying to clean aircraft cabins from floor to ceiling with hospital-grade disinfectants, registered with the EPA, that coat hidden and hard-to-reach surfaces daily on most aircraft in service. We pay special attention to areas that our guests frequently touch, such as seats, seatbacks, headrests, IFE monitors, tray tables, overhead bins, walls, windows and shades, as well as galleys and lavatories, among other areas within the aircraft.
Face masks
  • Hawaiian Airlines airport employees wear face masks when interacting with guests.
  • Federal law requires that all guests two years and older wear a mask at the airport, while boarding, through the duration of the flight and while deplaning at their destination. Refusing to wear a mask is a violation of federal law and may result in denial of boarding, removal from the aircraft and/or penalties under federal law.
  • Masks worn during travel must meet CDC’s requirements, including:
    • The mask must completely cover the nose and mouth and should fit snugly against the side of the face, secured to the head with ties or ear loops. If gaiters are worn, they should have two layers of fabric or be folded to make two layers.
    • Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
    • Masks should be a solid piece of material without vents, mesh, slits, exhalation valves, punctures, or other obviously transparent cloth coverings.
    • Scarves, ski masks, balaclavas and bandannas are not acceptable forms of face masks.
  • Guests must wear their masks at all times except while eating, drinking, or taking oral medications for brief periods. Prolonged periods of mask removal are not permitted for eating or drinking; masks must be worn between bites and sips.
  • Face shields or goggles cannot be used in lieu of a face mask, but may be used in addition to an appropriate mask.
  • Personal air purifiers can be brought on board, but cannot be used or charged on board and must be stowed away properly.
  • Guests who are unable to wear a face mask due to a medical condition or disability will be required to complete an assessment with a medical professional via phone at the airport. We recommend arriving at the airport early with ample time to complete the assessment, as the process may take more than one hour, and your flight will not be held. Please notify one of our Guest Services Agents as soon as you are ready to complete the medical assessment. If you are unable to meet this requirement, we recommend that you reconsider your travel. Please note that any face covering exemptions apply only to travel on Hawaiian Airlines.
Cabin air filtration
  • On transpacific flights, our cabin air is cleaned through high-efficiency particulate air (HEPA) filters that create a dry and essentially sterile environment, inhospitable to the growth of viruses.
  • On flights between the Islands, the air in our Boeing 717 cabins is not recirculated but instead continuously replaced with fresh, outside air controlled for temperature.

Changes to in-flight service

Our flight attendants use masks and gloves as a precautionary measure, and we have made temporary changes to our in-flight service to limit person-to-person contact.
Neighbor Island routes
  • Guests are provided with a complimentary sanitizing wipe, as supplies permit.
  • Our selection of complimentary beverages has been reduced.
  • We have temporarily suspended the sale of alcoholic beverages on board.
  • Shared newspapers are no longer available.
  • Our Neighbor Island guests can pick up individually packaged HanaHou! magazines during boarding at the gates.
North America & International
  • Guests are provided with a complimentary sanitizing wipe, as supplies permit.
  • Complimentary bottled water will be provided to each guest.
  • We have temporarily moved our First Class pre-departure beverage service to commence soon after takeoff, to limit guest removal of masks while Main Cabin guests are boarding.
  • We have temporarily reduced our selection of beverages to those that are canned or bottled, and suspended the sale of alcoholic beverages, for our North America Main Cabin guests on U.S. West Coast routes. We are only pouring beverages, including alcohol, coffee and tea, on our long-haul JFK and BOS routes.
  • For our international service, effective Nov. 1, we reintroduced hot coffee, hot tea and cold green tea as poured beverages in the Main Cabin of our Japan flights. Complimentary bottled or canned alcohol is also available for international Main Cabin guests.
  • We are providing pillows and blankets for First Class guests on North America and International flights. Pillows are currently unavailable in the Main Cabin on North America long-haul JFK and BOS flights, North America red-eye flights, and on our PPT and PPG flights.
  • Our inflight Hana Hou! Magazine is now individually packaged and available in the seat pocket on North America and International flights.
  • Shared newspapers are no longer available.
  • We have temporarily suspended Pau Hana cart sales; however guests are welcome to bring their own food on board. We also recommend that guests bring their own earbuds, as they will also not be available for purchase.
  • Meal service in First Class is delivered on one tray instead of multiple courses.
  • We have suspended hot towel service on JFK, BOS and International flights. Guests will receive a packaged wet hand towel instead.

How to protect yourself and others

The CDC continues to urge the practice of simple everyday habits to prevent the spread of COVID-19. We encourage our guests to follow their recommendations, which can be found on the CDC website.