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Pualani Elite Benefits
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| Member Benefits |
 Pualani Platinum |
 Pualani Gold |
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|---|---|---|---|
| Qualifications | |||
| Travel 60 segments or 40,000 miles * | Travel 30 Segments or 20,000 miles * | ||
| Reservation-Related Benefits | |||
| Complimentary access to preferred seats (member and up to six travel companions on same reservation) | |||
| Discounted awards when booking online at HawaiianAirlines.com | |||
| Priority routing & handling when calling Exclusive Reservations Line | |||
| Fare-Hold Reservations Complimentary Fare-Hold Reservation One complimentary Fare-Hold at any given time |
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| Neighbor Island Economy Class seat guaranteed up until 72 hours
prior to departure when a revenue e-ticket booking |
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| Services | |||
| Premier Club / First Class check-in line (member + 2 guests) | |||
| Premier Club access - Honolulu, Hilo, Kona, Kahului, Lihue (member + 2 guests) | |||
| Priority TSA Security Lines where available* | |||
| Priority baggage handling | |||
| The Plumeria Lounge access with international flights – Honolulu (member + 1 guest) | |||
| Access to select international partner lounges (member + 1 guest) | |||
| Flight-Related Benefits | |||
| Check-In baggage allowance applicable only on Hawaiian Airlines operated flights (applies to member only). Applicable overweight and excess baggage fees will apply. |
First 3 Bags | First 2 Bags | |
| Earn 500 HawaiianMiles on any Neighbor Island flight | |||
| Bonus Frequent Flyer Miles when traveling on a revenue ticket | 100% | 50% | |
| Priority Boarding on flights (member + 2 guests) Platinum/Gold members are allowed 2 guests for boarding. While in line, notify agent of your guest(s). |
Zone 1 | Zone 2 | |
| Complimentary upgrades (See chart below for details) |
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| Discounted First Class day of departure upgrades | |||
| Neighbor Island same-day standby for an earlier flight with no fee | |||
Complimentary Upgrades
| Market | Upgrade Type | Description | Elite Status | ||
|---|---|---|---|---|---|
| Pualani Platinum | Pualani Gold | ||||
| Neighbor Island | Extra Comfort Seat | Complimentary upgrade available at check-in, 24 hours prior to departure (subject to seat availability, assigned at check-in or at the gate)[1] | |||
| First Class | Complimentary upgrade available at check-in, 24 hours prior to departure (subject to seat availability, assigned at check-in or at the gate)[1] | 50% discount | |||
| North America / International | Extra Comfort | Complimentary upgrade based on availability, route and aircraft (assigned at the gate)[1] | |||
| First / Business Class | Platinum Upgrade Certificates[1] -One (1) certificate good for one-way flight between Hawaii and any Hawaiian Airlines destination that is less than or equal to 3,500 flight miles -Two (2) certificates good for one-way flight between Hawaii and any Hawaiian Airlines destination that is greater than 3,500 flight miles |
Earn 40k miles
or 60 segments |
Earn 75k miles | ||
|
Two (2) certificates[2] |
Six (6) certificates, plus one (1) certificate for every additional 10K miles after 75K mile[2] |
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[1] Complimentary Extra Comfort seat upgrades are based on availability and aircraft type (A330/A321/767/717) for Neighbor Island, North America and select International flights operated by Hawaiian Airlines.
North America & International Flights
Pualani Platinum or Gold Members may list themselves for a complimentary seat (based on availability) with an agent at the customer service podium in the gate area. Extra Comfort will be assigned to Pualani Platinum Members first, then Pualani Gold Members.
Pualani Platinum and Gold members may enjoy complimentary upgrades to Extra Comfort on all Hawaiian Airlines-operated flights to/from North America and International destinations, subject to seat availability. This benefit is applicable to the Elite Member. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. You may add yourself to the standby list for a complimentary upgrade to Extra Comfort when checking in for your flight via web or mobile (starting at 24 hours prior to departure). You may also see a Hawaiian Airlines agent at airport check-in or at the customer service podium in the gate area. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-Come, first-served basis.
Extra Comfort seats are available across all our Airbus 330, Airbus 321 and Boeing 717 aircraft, offering more leg room, priority services and additional amenities to make your travel experience more comfortable. Pualani Platinum and Gold members can enjoy complimentary upgrades to Extra Comfort seats on all Hawaiian Airlines-operated flights, subject to availability. Seat upgrades to Extra Comfort include all seat types - aisle, window and middle, and seats will be assigned near the front of the aircraft. Once a seat has been assigned, no changes are permitted.
If you already have a seat assignment for your existing Coach ticket, our systems will automatically assign you a seat in Extra Comfort, based on like-for-like seating, subject to seat availability. For example, if you have an existing aisle seat in Coach, our systems will look for an aisle seat within Extra Comfort. If one is not available, the system will look for the next best available seat, which may be a window or a middle seat. Seating assignments occur at the departure gate, once the check-in window closes. You will be notified by the gate agent if your upgrade is confirmed and you will be issued a new boarding Pass. At that time, your original seat assignment is released back into our systems and may be assigned to another guest.
Seating assignments are automatically handled by our systems. Due to seat availability, please be aware that your new assignment may be a middle seat in Extra Comfort. Once the new upgraded seat is confirmed, we are unable to cancel the request and put you back in your original Coach seat. Once a seat is assigned, no seat changes are permitted. This may impact your decision to take advantage of the complimentary upgrade if you have a specific seat type preference, or if you are traveling with others in your party and want to be seated together.
Revenue Tickets (all Coach Fare classes, excluding Main Cabin Basic) and flight award tickets are eligible for the complimentary upgrade, subject to seat availability.
Neighbor Island Flights
If a First Class upgrade is not available and you're a Pualani Platinum member, you can select a complimentary Extra Comfort seat on all Hawaiian Airlines-operated flights to the Neighbor Islands, subject to seat availability. This benefit is applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. You may add yourself to the standby list for a complimentary upgrade to Extra Comfort when checking in for your flight via web or mobile (starting at 24 hours prior to departure). You may also see a Hawaiian Airlines agent at airport check-in or at the customer service podium in the gate area. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-come, first-served basis.
Pualani Gold Members can enjoy complimentary upgrades to Extra Comfort on all Hawaiian Airlines-operated flights to the Neighbor Islands, subject to seat availability. This benefit is applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. You may add yourself to the standby list for a complimentary upgrade to Extra Comfort when checking in for your flight via web or mobile (starting at 24 hours prior to departure). You may also see a Hawaiian Airlines agent at airport check-in or at the customer service podium in the gate area. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-come, first-served basis.
Revenue Tickets (all Coach Fare classes) and Flight Tickets are Eligible for the award complimentary upgrade, subject to availability seat.
[2] Pualani Platinum members will receive two (2) one-way system-wide (First/Business Class) complimentary upgrade certificates. Pualani Platinum members that earn 75,000+ Elite-qualifying miles will receive six (6) additional one-way system-wide (First/Business Class) complimentary upgrade certificates. Certificates are only valid on flights operated by Hawaiian Airlines. A complete list of cities we serve can be found at Hawaiianairlines.com/destinations.
Pualani Platinum member may redeem one (1) upgrade certificate in exchange for one (1) complimentary upgrade to First/Business Class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is less than or equal to 3,500 flight miles (based on miles earned in coach listed on the mileage chart).
Pualani Platinum member may redeem two (2) upgrade certificates in exchange for one (1) complimentary upgrade to First/Business Class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is greater than 3,500 flight miles (based on miles earned in coach listed on the mileage chart).
Pualani Platinum member may use an upgrade certificate to redeem an upgrade for a companion, provided the companion is on the same itinerary as the redeeming Pualani Platinum member and shares the same Hawaiian Airlines reservation code.
Requests to redeem certificates can be made through MYTRIPS on HawaiianAirlines.com or by calling Hawaiian Airlines Reservations no earlier than 30 days prior to travel date. Requests can be submitted no later than 72 hours (through MYTRIPS) or 4 hours (through Hawaiian Airlines Reservations) before the scheduled departure time. Certificates cannot be redeemed at the airport with an airport agent. For full Platinum Upgrade Terms and Conditions click here.
A member may not hold more than one elite membership type. Membership will automatically default to the higher level.
*This applies to flights scheduled and operated by Hawaiian Airlines and does not apply to charter flights, airline partner flights, HawaiianMiles partners, or bonus miles. Qualification for Pualani Elite status is required each calendar year. Members that qualify in the current year will receive full benefits for the following year. Pualani Elite members will be subject to the terms and conditions of the Pualani Elite program. Qualifying flights must be earned on a revenue fare that earns HawaiianMiles. Mileage award travel, promotional tickets, or industry discounted tickets are not eligible.