What to expect when
you travel

We're ready to welcome you back on board! As you prepare for your upcoming trip, here's what you need to know before you travel.

What to expect

Where are you traveling to Hawai‘i from?

Inter-island travel. Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure. Those arriving on any island except for O‘ahu will need to complete the mandatory 14-day self-quarantine (currently in place through October 2020). Please note that each county will have its own screening requirements upon arrival. Click here for more information.

U.S. Mainland travel. Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure. Upon arrival in Hawai‘i, you'll need to complete the state’s mandatory 14-day self-quarantine, which has been extended through October 2020. Learn more about the upcoming pre-travel testing program which is expected to launch on Oct. 15, 2020.

International travel. Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure. Upon arrival in Hawai‘i, you will need to complete the state’s mandatory 14-day self-quarantine, which has been extended through October 2020 (at a minimum). For more information about the self-quarantine, click here.

Important things to know

Don't travel if you are sick. Your temperature may be checked at the airport upon arrival (this requirement varies by county) and those with a fever will be required to self-quarantine on the island they’ve arrived. At check-in, you will also need to confirm a self-health attestation.

Use the Hawaiian Airlines App. Use our app for a touchless check-in experience. Download our app.

Our boarding process has changed. We have adjusted our boarding process temporarily to minimize contact. We will be boarding by row from the rear of the aircraft to the front. First Class guests can board at any time.

Bring your face mask. Face masks are required throughout your travel journey, except when eating. Our policy has changed; click here for full details.

Arrive at the airport early. We recommend arriving 1.5 hours prior to departure for travel between islands, 2.5 hours prior to departure for domestic travel and 3.5 hours prior to departure for international travel.

We're ready for you. We've reinforced and enhanced cleaning procedures and modified in-flight services to promote physical distancing. Learn more about how we are keeping you safe.

Packing tips

    You are now able to bring a 12 oz. bottle of hand sanitizer through the TSA security checkpoint in your carry-on bag.

    We recommend packing an empty reusable water bottle to fill after TSA and use on the plane as in-flight beverage service will be less frequent (to reduce contact with flight attendants).

    Since we have temporarily suspended Pau Hana snack cart sales on our long-haul flights, we recommend packing your own snacks and food to enjoy in flight.

    Pillows, blankets and earbuds for purchase have been removed from all aircraft, so please pack your own if you'd like to use them in flight.

You are now able to bring a 12 oz. bottle of hand sanitizer through the TSA security checkpoint in your carry-on bag.
 
We recommend packing an empty reusable water bottle to fill after TSA and use on the plane as in-flight beverage service will be less frequent (to reduce contact with flight attendants).
 
Since we have temporarily suspended Pau Hana snack cart sales on our long-haul flights, we recommend packing your own snacks and food to enjoy in flight.
 
Pillows, blankets and earbuds for purchase have been removed from all aircraft, so please pack your own if you'd like to use them in flight.

Keeping you safe

Our primary concern is always the health and safety of our guests and employees. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business to keep our aircraft, as well as our airport spaces, safe and clean. Learn more about how we are keeping you safe.