COVID-19 Travel Information
- Update June 15: Starting today, trans-pacific travelers who have been fully vaccinated within the State of Hawaii do not need to take a pre-travel test or quarantine when entering the Islands. At this time, travelers who have been vaccinated outside of the State of Hawaii must still follow the state's existing Safe Travels Program requirements. Additionally, all inter-island travelers no longer need to take a pre-travel test, show proof of vaccination or quarantine. However, if you are traveling from the U.S. Mainland or International locations and are placed in quarantine, you must remain in quarantine until it is complete. Learn more.
Non-residents of Japan traveling from the United States are currently restricted from entering the country. In addition, as of Jan. 13, 2021 JST, all travelers need to take a PCR test 72 hours prior to flight departure and present a negative test result upon arrival.
All travelers (including returning Japan residents) entering Japan must complete the following steps:
- Submit a negative test result from a test provider following Japan’s requirements 72 hours prior to departure (effective as of March 19, 2021). Read More.
- Complete the health attestation form.
- Download the required apps to your smart phone.
For more information, please visit Ministry of Foreign Affairs website.
Travelers flying from Japan to Hawaii should review the CDC order for international travelers.
A 14-day mandatory quarantine is currently in effect for travelers arriving in Korea. In addition, all travelers, including South Korean Nationals, need to take a PCR test 72 hours prior to flight departure and present a negative test result upon arrival. Please note that there are penalties of KRW 2M for travelers who have not provided proper documentation of their negative COVID-19 result or who provide a positive COVID-19 test result upon arrival at the quarantine station. Some travelers will be able to bypass quarantine, provided that they meet the below requirements. Read more.
- Have been fully vaccinated in South Korea (regardless of nationality).
- Depart South Korea a minimum of 15 days after receiving either a single-dose vaccine or the second dose in a two-dose series vaccine and are now returning to South Korea.
- Take a COVID-19 test upon arrival in South Korea and test negative and are asymptomatic.
Travelers flying from Korea to Hawaii should review the CDC order for international travelers. As of May 2021, the Korea Electronic Travel Authorization (ETA) is required for foreign nationals entering the Republic of Korea without a visa. To obtain the ETA, travelers need to provide personal and travel-related information through the ETA website in advance. Learn More.
French Polynesia has adopted restrictions for travelers entering the country. Travelers flying from Hawaii to French Polynesia must review Tahiti Tourism’s Covid-19 information pages. All travelers must register with the country’s ETIS platform between 30 and 6 days prior to departure. Please read travel requirements carefully as pre-travel and post-arrival testing is required. Travelers who have not followed the instructions may not be able to board the aircraft.
Note: unvaccinated travelers must have a “compelling reason” to travel and must receive pre-departure authorization from French Polynesia (unvaccinated travelers will not be granted a travel authorization for the reason of tourism). Unvaccinated travelers will be required to complete a 10-day mandatory quarantine.
Travelers flying from French Polynesia to Hawaii should review the CDC order for international travelers and, if necessary, check French Polynesia’s re-entry requirements for return travel. Travelers can also reference Tahiti Tourism’s Covid-19 information page for Hawaii-bound travelers.
COVID-19 travel waivers and travel credit information
In September 2020, we eliminated change fees on our Main Cabin and Premium Cabin fares (including award flights) to provide greater flexibility for our guests. Although Main Cabin Basic tickets are not included in our refreshed policy, under our COVID-19 travel waivers, we are able to make changes on tickets purchased before March 1, 2020 and through April 30, 2021. Tickets purchased on or after May 1, 2021 will follow our current fare rules and conditions.
Please see details on our COVID-19 travel waivers below. The ticket expiration dates listed indicate when a travel credit needs to be used by. For more information on travel credit redemption, click here.
- Tickets (including award flights) purchased between Jan. 1 and April 30, 2021 : No change fees for any changes made before the ticket expires. Any ticket purchased on or after Jan. 1, 2021 is valid for up to one year from the original date of purchase. Please note that a fare difference may apply for each change that is made.
- Tickets (including award flights) purchased between March 1 and Dec. 31, 2020: No change fees for any changes made before the ticket expires. Tickets under this waiver are valid for up to two years from the original date of purchase. Please note that a fare difference may apply for each change that is made.
- Tickets (including award flights) purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021: No change fees for rebooked travel that begins on or before May 31, 2022. Please note that a fare difference may apply for each change that is made.
What to expect while traveling
We recommend reviewing the following websites for the latest information:
- COVID-19 testing options – drive-through and at-home COVID-19 testing options that are safe, reliable and meet the State of Hawaii’s pre-travel testing program requirements.
- Safe Travels – all guests traveling into and within the state of Hawaii must create an account and complete mandatory forms through this website. It is encouraged to create your account at least 24 hours prior to flight departure.
- AlohaSafe Alert app – travelers arriving in Maui County are required to download this app prior to arrival in order to be exempt from quarantine. This requirement is in addition to the State’s pre-travel testing program requirements.
- What to expect while traveling – learn more about what you need to know before you travel.
- State of Hawaii Safe Travels Program – see the latest information about the pre-travel testing program and important things to know when you’re in Hawaii.
- Keeping you safe – information on the measures we’re taking to promote your health and safety while traveling.
Travel Agency Bookings
If you’ve purchased your ticket through a travel agency or online travel website, please contact your travel agency for assistance with making any changes to your reservation.
For our Travel Agency partners, thank you for looking after our shared guests during this unprecedented time in our industry. For information on travel agent procedures, please see our Travel Agent Program News page.