COVID-19 Travel Information

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Updated Aug. 17, 2021

COVID-19 travel waivers and travel credit information

In September 2020, we eliminated change fees on our Main Cabin and Premium Cabin fares (including award flights) to provide greater flexibility for our guests. Although Main Cabin Basic tickets are not included in our refreshed policy, under our COVID-19 travel waivers listed below, we are able to make changes on tickets. Tickets purchased after the waiver dates will follow our current fare rules and conditions.

Please see details on our COVID-19 travel waivers below. The ticket expiration dates listed indicate when a travel credit needs to be used by. For more information on travel credit redemption, click here.

  • Main Cabin Basic tickets purchased between May 1 and Aug. 16, 2021 for travel on or before Oct. 31, 2021: Changes can be made without a fee. Please note that a fare difference may apply.
  • Main Cabin Basic tickets purchased between Aug. 17 and Oct. 31, 2021 for travel on or after Aug. 17, 2021: Changes can be made without a fee. Please note that a fare difference may apply.
  • Tickets (including award flights) purchased between Jan. 1 and April 30, 2021: No change fees for any changes made before the ticket expires. Any ticket purchased on or after Jan. 1, 2021 is valid for up to one year from the original date of purchase. Please note that a fare difference may apply for each change that is made.
  • Tickets (including award flights) purchased between March 1 and Dec. 31, 2020: No change fees for any changes made before the ticket expires. Tickets under this waiver are valid for up to two years from the original date of purchase. Please note that a fare difference may apply for each change that is made.
  • Tickets (including award flights) purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021: No change fees for rebooked travel that begins on or before May 31, 2022. Please note that a fare difference may apply for each change that is made.

Please click here for more information about how to make changes to your reservation online. For additional information, please see our frequently asked questions.

Travel Agency Bookings

If you’ve purchased your ticket through a travel agency or online travel website, please contact your travel agency for assistance with making any changes to your reservation.

For our Travel Agency partners, thank you for looking after our shared guests during this unprecedented time in our industry. For information on travel agent procedures, please see our Travel Agent Program News page.

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