COVID-19 Travel Information

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Latest updates

Update March 27: Effective today, we have temporarily suspended flights between Honolulu (HNL) and Pago Pago (PPG) for at least 30 days at the request of the American Samoa government.

Update March 25: On March 21, Hawai‘i Governor Ige announced that the State of Hawaiʻi will require a 14-day quarantine restriction effective Thursday, March 26 for any traveler arriving or returning to Hawaiʻi. As a result, we reduced our domestic and international schedules and issued our April schedule today, which will consist of one daily flight between Honolulu (HNL) and Los Angeles (LAX), one daily flight between Honolulu (HNL) and San Francisco (SFO), one weekly flight between Honolulu (HNL) and American Samoa (PPG) and a reduced neighbor island schedule. Please read our press release for full details and scroll down to view our waiver policies.

Update March 19: For the safety and well-being of our guests, we will temporarily close our Premier Club locations at the following airports, effective March 21: Hawaii island – Hilo, HI (ITO), Hawaii Island – Kona, HI (KOA), Kauai – Lihue, HI (LIH) and Maui – Kahului, HI (OGG). Beginning March 24, we will also be temporarily closing our Premier Club and Plumeria Lounge at our Honolulu Hub (HNL).

Flight suspensions and schedule changes

To see the latest details regarding flight suspensions and schedule changes, click here.

Making changes to your ticket online

Please click here for more information about how to make changes to your reservation online.

Current COVID-19 travel waivers

We’ve adopted flexible booking and travel waivers to provide additional options to our guests. If you plan to make changes to your reservation, we’ve made the following options available to you:

  • Travel Flexibility
    1. Tickets purchased between March 1 and May 31, 2020: No change fees for any changes made within one (1) year of the original ticket purchase date. A fare difference may apply.
    2. Tickets purchased before March 1, 2020 with travel dates between March 1 and May 31, 2020: No change fees for rebooked travel that begins on or before Dec. 31, 2020. A fare difference may apply. Tickets must be changed no later than Dec. 31, 2020 or one year from the original ticket purchase date (whichever is later). If the ticket expiration date occurs prior to Dec. 31, 2020, a one-time exchange (without charge) can be applied to extend the ticket validity another 12 months.
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  • Country government travel restrictions and other waivers

    We have waivers available for specific countries affected by government travel restrictions as well as for the Merrie Monarch Festival cancellation. Please review the waiver eligibility criteria tables below. Change fees will be waived if your ticket meets the criteria listed in the table below for the country you are traveling to/from.

  • Tickets purchased by March 14, 2020
    Affected travel dates March 14-June 30, 2020
    New travel must be ticketed on/before Dec. 31, 2020
    New travel must begin by Dec. 31, 2020
    Tickets purchased by March 13, 2020
    Affected travel dates March 13-June 30, 2020
    New travel must be ticketed on/before Dec. 31, 2020
    New travel must begin by Dec. 31, 2020

    We are offering a one-time change fee waiver or refund for guests whose travel has been impacted by the cancellation of the 57th Merrie Monarch Festival.

    This waiver is available for tickets purchased on or before March 12, 2020 for travel to Hilo (ITO), or Kona (KOA) between April 11-17, 2020; or traveling from Hilo (ITO) or Kona (KOA) between April 15-21, 2020. If your reservation qualifies for this waiver, we have the following options available for you:

    1. Change your flight by May 31, 2020 for new travel dates that begin by April 13, 2021 to have the change fee and fare difference waived
    2. Change your flight by May 31, 2020 for new travel dates that begin after April 13, 2021 to have the change fee waived, but pay the fare difference (if any)
    3. Request a refund without penalty

Travel Agency Bookings

If you’ve purchased your ticket through a travel agency or online travel website, please contact your travel agency for assistance with making any changes to your reservation.

For our Travel Agency partners, thank you for looking after our shared guests during this unprecedented time in our industry. For information on travel agent procedures, please see our Travel Agent Program News page.