Travel Agent Program

Travel Agent Program News

What's New

COVID-19 Travel Advisories

Update Oct. 5: Beginning Sept. 1, all eligible guests (non-Republic of Korea nationals) visiting South Korea will be required to complete an Electronic Travel Authorization form. Guests are required to apply for the K-ETA through the Republic of Korea’s ETA website or mobile app at least 24 hours before departing for South Korea. The K-ETA will cost approximately 9USD-10USD, is non-refundable and is valid for two years. Please refer to our Required Documents page for more information.

Update Sept. 14: Beginning March 1, 2022 Hawaiian Airlines will begin monitoring and enforcing Operational Notifications/IATA Resolution 830D. Per Hawaiian Airlines Booking & Ticketing Policy, passenger contact information must be placed in the PNR as an SSR of CTCE, CTCM or CTCR at the time of booking. This ensures passengers are properly notified in the event of an irregular operation. For debit memo amounts, visit our ADM Policy.

Update Aug. 17: Effective today, we’ve reinstated travel flexibility for our Main Cabin Basic Fare Product. View the waiver and authorization code details here.

Update July 29: Schedule change policy has been updated for re-ticketing. Please refer to the Schedule Change Policy Link listed below.

For detailed information on waivers and authorization codes, please click here.

Additional Links:

For U.S. travel agency assistance or related questions, please contact our General Reservations Department during normal business hours at 800-367-5320.

U.S. Tax Reminder

Effective Jan. 1, 2021, the suspension to exempt collection of the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) issued as part of the CARES Act has expired. Any tickets issued between March 28, 2020 and Dec. 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued are subject to collection of these taxes, if the ticket qualifies. Travel agents will need to reprice the itinerary and collect the current US and ZP taxes, if applicable.

Travel Accessories

To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:

Attach to aircraft seats
Are inserted between seats
Otherwise block access to seat rows or aisles

When in use, these devices have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.

Examples of prohibited in-flight accessories / comfort devices include (but are not limited to):

Inflatable Cubes (Foot Rests / Child Sleeping Devices)
Bed Boxes
Leg Hammocks

These items may be carried on board the aircraft as part of a passenger's carry-on baggage allotment, however, may not be used at any time during the flight.

Main Cabin Basic

Main Cabin Basic is a fare product choice for guests who elect to forego certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.

For more information and FAQ, please click on the resource links below:

Main Cabin Basic Product Information
Main Cabin Basic FAQ
Important Changes to IATA Standards Supporting Involuntary Flight Changes

Please click here to see Hawaiian Airlines’ current booking and ticketing policy.

Consumer Affairs Office

Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.

Medical Waiver Request

If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.

Travel Agent Reduced Rate Program

Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.

Checked Baggage Fees

Baggage policies have changed. Additional baggage charges may apply. Click here.


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For technical help, please call 1-866-586-9419