Travel Agent Program
Travel Agent Program News
- COVID-19 Travel Advisories
Update Nov. 30: Starting Dec. 2, Kauai will temporarily pause its participation in the State of Hawaii pre-travel testing program. This will mean that any traveler arriving on the island will be required to complete the 14-day self-quarantine, regardless of testing. Read more.
Update Nov. 20: The State of Hawaii requires proof of a negative COVID-19 test taken no more than 72 hours prior to the last leg of your travel into Hawaii to forego the mandatory 14-day self-quarantine. The State recently announced that as of Nov. 24, negative test results must be received prior to the final leg of travel into Hawaii. Otherwise, the State requires that you quarantine for 14 days or the length of your stay, whichever is shorter. We recommend uploading your test results as a PDF to your Safe Travels account as soon as possible and as back up, print and bring a physical copy.
Update Nov. 20: Our temporary policy of blocking seats to maximize spacing on board the aircraft will not be extended beyond Dec. 15, 2020. In addition to our current multi-layered safety protocols, recent studies from respected researchers such as the Harvard T.H. Chan School of Public Health and the Department of Defense have validated that the risk of viral transmission on board a commercial aircraft is extremely low. While we are more confident than ever about the safety of air travel, it is important to us that we are transparent with our guests and give them choices. We are offering flexibility to guests who choose to alter their travel plans. We have provided the options in the updated schedule change waiver policy and authorization codes.
Update Oct. 28: Starting Nov. 1, 2020, we will be reinstating Ohana by Hawaiian passenger service temporarily, operating flights between Honolulu and Molokai and Lanai through Jan. 14, 2021. For affected guests, our schedule change waiver policy and authorization codes have been revised and updated.
For detailed information on waivers and authorization codes, please click here.
- List of flight suspensions and schedules changes
- Schedule Change policy
- Effortless Travel (information about no change fee policy)
- COVID-19 Travel Information (helpful information for guests)
- Keeping You Safe
- What to Expect while traveling
- Safe Travels digital application
For U.S. travel agency assistance or related questions, please contact our U.S. Sales Office during normal business hours at 808-838-6740. For Australia and New Zealand travel agency information, please visit the Australia Travel Agent News and New Zealand Travel Agent News pages.
Suspending the issuance of ADMs through BSP and ARC
We would like to first thank all our agency partners for looking after our shared guests during this unprecedented time in our industry. We realize the current focus of all our partners is to deliver the highest level of service to our shared guests and look after your own ʻohana. Therefore, Hawaiian Airlines is immediately suspending the issuance of ADMs through BSP and ARC (with an exception for ADMs for chargebacks). Audits will still be completed and any ADMs identified will be sent out at a later time. If you have any questions, please contact your local sales representative.
- Travel Accessories
To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:
Attach to aircraft seats; Are inserted between seats; or Otherwise block access to seat rows or aisles
When in use, these devices the have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.
Examples of prohibited inflight accessories / comfort devices include but are not limited to:
Inflatable Cubes (Foot Rests / Child Sleeping Devices) Bed Boxes Leg Hammocks
These items may be carried on board the aircraft as part of a passenger's carryon baggage allotment, however, may not be used at any time during the flight.
- Main Cabin Basic
Main Cabin Basic is a new fare product choice for guests who elect to forgo certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.
For more information and FAQ, please click on the resource links below:
Main Cabin Basic Product Information: HawaiianAirlines.com/MainCabinBasic Main Cabin Basic FAQ: HawaiianAirlines.com/MainCabinBasicFAQ
- Important Changes to IATA Standards Supporting Involuntary Flight Changes
Please click here to see Hawaiian Airlines’ current booking and ticketing policy.
Consumer Affairs Office
Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.
Medical Waiver Request
If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.
Travel Agent Reduced Rate Program
Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.
Checked Baggage Fees
Baggage policies have changed. Additional baggage charges may apply. Click here.