Travel Agent Program
Travel Agent Program News
- COVID-19 Travel Advisories
Update April 14: Our Contact Center is currently experiencing high call volumes. To assist our travel agent community with questions, please call our US Sales Support line at 808-838-6740 extension 2 to speak with a representative.
Update April 1: We’ve extended our travel flexibility waiver. View the waiver and authorization code details here.
Update March 8: Effective April 5, 2021, Kauai will rejoin the State of Hawaii’s Safe Travels pre-travel testing program for trans-pacific travel. Existing rules for travel to Kauai remain in place until that date. Learn more.
For detailed information on waivers and authorization codes, please click here.
- Schedule Change policy
- Effortless Travel (information about no change fee policy)
- COVID-19 Travel Information (helpful information for guests)
- Keeping You Safe
- What to Expect while traveling
- Safe Travels digital application
- AlohaSafe Alert application
For U.S. travel agency assistance or related questions, please contact our General Reservations Department during normal business hours at 800-367-5320 or our US Sales Support Line at 808-838-6740 extension 2.
- New non-stop routes
Update Dec. 8: Tickets go on sale today for new non-stop routes between Honolulu and three new U.S. mainland cities: Austin, Texas; Ontario, Calif.; and Orlando, Fla. We will also be expanding service at Long Beach (LGB) with daily non-stop flights to Kahului, Maui (OGG), starting March 9. Read more.
- Travel Accessories
To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:
Attach to aircraft seats; Are inserted between seats; or Otherwise block access to seat rows or aisles
When in use, these devices the have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.
Examples of prohibited inflight accessories / comfort devices include but are not limited to:
Inflatable Cubes (Foot Rests / Child Sleeping Devices) Bed Boxes Leg Hammocks
These items may be carried on board the aircraft as part of a passenger's carryon baggage allotment, however, may not be used at any time during the flight.
- Main Cabin Basic
Main Cabin Basic is a new fare product choice for guests who elect to forgo certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.
For more information and FAQ, please click on the resource links below:
Main Cabin Basic Product Information: HawaiianAirlines.com/MainCabinBasic Main Cabin Basic FAQ: HawaiianAirlines.com/MainCabinBasicFAQ
- Important Changes to IATA Standards Supporting Involuntary Flight Changes
Please click here to see Hawaiian Airlines’ current booking and ticketing policy.
Consumer Affairs Office
Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.
Medical Waiver Request
If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.
Travel Agent Reduced Rate Program
Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.
Checked Baggage Fees
Baggage policies have changed. Additional baggage charges may apply. Click here.