Travel Agent Program

Travel Agent Program News

What's New

Update November 29, 2023: Hawaiian Airlines Begins Ticket Sales for Salt Lake City-Honolulu Flights. Hawaiian Airlines announces new daily nonstop service between Salt Lake City (SLC) and Honolulu (HNL). Starting May 15, Hawaii’s hometown carrier will welcome guests flying between Utah and Hawaii with its award-winning service and warm Hawaiian hospitality onboard its 189-seat Airbus A321neo aircraft. HA84 will depart HNL at 6:50 p.m. and arrive at SLC at 5:15 am the following day, while HA83 departs SLC at 7 a.m. with a 9:55 a.m. arrival at HNL – allowing guests to maximize their first day at either destination. For more information click here to our Press Release.
Update November 29, 2023: : Hawaiian announces expanded service in Sacramento (SMF) with four weekly flights to Līhue (LIH) on Kauai, starting May 24, and three weekly flights to Kona (KOA) on the Island of Hawaii, effective May 25. Both routes, which went on sale today and will also be operated with A321neo aircraft, complement Hawaiian’s existing services connecting SMF with HNL and Kahului (OGG) on Maui. For more information click here to our Press Release.
Update September 6, 2023: Hawaiian Airlines begins ticket sales for Boeing 787-9 Dreamliner today. Guests will enjoy Hawaii inspired cabin design and 34 premium suites with lie-flat seats. Hawaiian’s new flagship aircraft will debut April 15 with daily service between Honolulu (HNL) and San Francisco through May 14, followed by select flights between Honolulu and Los Angeles starting May 14, and Maui (OGG) and Los Angeles from May 15. Availability through your respective GDS will be open for sale by September 12, 2023, NDC users will have immediate access today. For more information click here to our Press Release.
Update September 1, 2023: Hawaiian Airlines is initiating a new Maui Travel Waiver, #23-13 effective September 1st for guests traveling to Maui between August 9, 2023 and October 18, 2023. For All Effective Travel Waivers as of September 1, 2023, please click here.
Update August 31, 2023: A travel waiver has been issued for Network Schedule Changes and flight suspensions. For more information on travel waivers please click here.
Update August 20, 2023:**Expired August 27, 2023** Hurricane Hillary will impact Southern California bringing heavy rain as a result HA Is issuing a travel waiver for passengers traveling to and from Southern California airport. For information on travel waiver please click here.
Update August 14, 2023: A travel waiver has been issued for flights to/from Osaka (KIX/ITM) between August 14 – 16, 2023. For information on travel waivers please click here.
Update August 8, 2023: **Expired August 17, 2023**A travel waiver has been issued for flights to/from Fukuoka (FUK) between Aug ust 8 – 10, 2023. For information on travel waivers please click here.
Update April 14, 2023: Hawaiian Airlines has selected Amadeus as our next-generation technology partner. We are proud to announce this long-term investment in technology to provide an enhanced experience. As an agency partner that utilizes one of our GDS Partners we want to provide you with resources and information to assist you with the April 18, 2023, Amadeus transition. Please click here for our resource page.
Update June 6, 2022:Distribution Changes and Implementation Update: For the full letter please click here.
Update May 31, 2022: Introducing Main Cabin Preferred Seat product. For more information, review our Main Cabin frequently asked questions.
Update May 25, 2022: Distribution Implementation Update. For the full letter please click here.
Update May 20, 2022: As previously announced, effective from May 31, 2022, U.S. points of sale that are still using legacy technologies will experience two modifications with respect to Hawaiian Airlines products and services:
1. Fares for travel wholly within the Hawaiian Islands (“Neighbor Island” fares) will no longer be available.
2. Hawaiian will recover its costs of agents choosing to use those legacy channels via a $7.00 USD Distribution Cost Recovery Surcharge (DCRS) for each ticketed segment.
We have prepared the HA Channel+ Program: Guide to Changes for Legacy Channels which provides our agency partners that are using legacy channels with additional information on these changes. For questions about our distribution strategy or anything else, please feel free to reach out to us at agencysupport@hawaiianair.com or our HA Connect website.
Update March 4, 2022: For ARC travel agents located in the United States, see the Addendum to Governing Travel Agency Agreements (GTAA) for instructions, terms, and conditions governing the agent-principal relationship between our agents and Hawaiian Airlines, Inc.
Update Nov. 1, 2021: Hawaiian Airlines announces changes to our Distribution Strategy for U.S. Point of Sale - Hawaiian Airlines is encouraging the use of modern and efficient distribution technologies to provide greater choices and value to our guests by offering a new content program called HA Channel+. HA Channel+ includes all of Hawaiian Airlines’ published fares and air ancillaries that are available to travel agencies who choose to connect via HA Connect, Hawaiian Airlines Partner Portal or through an HA Connect Approved Partner. Effective from April 1, 2022, Hawaiian Airlines will make two significant modifications for U.S. Point of Sale agencies who are still using legacy technologies:
1. Fares for travel wholly within the Hawaiian Islands (“Neighbor Island” fares) will no longer be available.
2. Hawaiian will recover its costs of agents choosing to use those legacy channels via a Distribution Cost Recovery surcharge.
Learn more about our Distribution Changes for U.S. Point of Sale and review the FAQ.
Update Sept. 14, 2021: Beginning March 1, 2022 Hawaiian Airlines will begin monitoring and enforcing Operational Notifications/IATA Resolution 830D. Per Hawaiian Airlines Booking & Ticketing Policy, passenger contact information must be placed in the PNR as an SSR of CTCE, CTCM or CTCR at the time of booking. This ensures passengers are properly notified in the event of an irregular operation. For debit memo amounts, visit our ADM Policy.

For detailed information on Travel Waivers and authorization codes, please click here.

Additional Links:

For U.S. travel agency assistance or related questions, please contact our General Reservations Department during normal business hours at 800-367-5320.

U.S. Tax Reminder: Effective Jan. 1, 2021, the suspension to exempt collection of the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) issued as part of the CARES Act has expired. Any tickets issued between March 28, 2020 and Dec. 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued are subject to collection of these taxes, if the ticket qualifies. Travel agents will need to reprice the itinerary and collect the current US and ZP taxes, if applicable.

Travel Accessories

Feb. 11, 2020

To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:

Attach to aircraft seats

Are inserted between seats

Otherwise block access to seat rows or aisles

When in use, these devices have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.

Examples of prohibited in-flight accessories / comfort devices include (but are not limited to):

Inflatable Cubes (Foot Rests / Child Sleeping Devices)

Bed Boxes

Leg Hammocks

These items may be carried on board the aircraft as part of a passenger's carry-on baggage allotment, however, may not be used at any time during the flight.

Main Cabin Basic

Sept. 23, 2019

Main Cabin Basic is a fare product choice for guests who elect to forego certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.

For more information and FAQ, please click on the resource links below:

Main Cabin Basic Product Information

Main Cabin Basic FAQ

Important Changes to IATA Standards Supporting Involuntary Flight Changes

July 31, 2019

Please click here to see Hawaiian Airlines’ current booking and ticketing policy.

Consumer Affairs Office

Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.

Medical Waiver Request

If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.

Travel Agent Reduced Rate Program

Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.

Checked Baggage Fees

Baggage policies have changed. Additional baggage charges may apply. Click here.

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