Travel Agent Program

Travel Agent Program News

What's New

COVID-19 Travel Advisories

Update June 30:Travel Agency audits will begin for Operational Notification/IATA 830D violations for new bookings made on or after July 1, 2021. Please refer to our Booking and Ticketing Policies for more information.

Update April 14: Our Contact Center is currently experiencing high call volumes. To assist our travel agent community with questions, please call our US Sales Support line at 808-838-6740 extension 2 to speak with a representative.

For detailed information on waivers and authorization codes, please click here.

Additional Links:

For U.S. travel agency assistance or related questions, please contact our General Reservations Department during normal business hours at 800-367-5320 or our US Sales Support Line at 808-838-6740 extension 2.

New non-stop routes

Update Dec. 8: Tickets go on sale today for new non-stop routes between Honolulu and three new U.S. mainland cities: Austin, Texas; Ontario, Calif.; and Orlando, Fla. We will also be expanding service at Long Beach (LGB) with daily non-stop flights to Kahului, Maui (OGG), starting March 9. Read more.

Travel Accessories

To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:

Attach to aircraft seats;
Are inserted between seats; or
Otherwise block access to seat rows or aisles

When in use, these devices the have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.

Examples of prohibited inflight accessories / comfort devices include but are not limited to:

Inflatable Cubes (Foot Rests / Child Sleeping Devices)
Bed Boxes
Leg Hammocks

These items may be carried on board the aircraft as part of a passenger's carryon baggage allotment, however, may not be used at any time during the flight.

Main Cabin Basic

Main Cabin Basic is a new fare product choice for guests who elect to forgo certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.

Agency partner reference guide

For more information and FAQ, please click on the resource links below:

Main Cabin Basic Product Information:
Main Cabin Basic FAQ:
Important Changes to IATA Standards Supporting Involuntary Flight Changes

Please click here to see Hawaiian Airlines’ current booking and ticketing policy.

Consumer Affairs Office

Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.

Medical Waiver Request

If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.

Travel Agent Reduced Rate Program

Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.

Checked Baggage Fees

Baggage policies have changed. Additional baggage charges may apply. Click here.


Web Support
For technical help, please call 1-866-586-9419