Travel Agent Program

Travel Agent Program News

What's New

COVID-19 Travel Advisories

Update May 22: We are extending our travel flexibility waiver for new tickets purchased between March 1, 2020 and June 30, 2020. Please refer to the waiver document linked below for full details. U.S. Domestic schedule changes have also been updated.

Update May 1: We are working to implement a comprehensive program of face covering, spacing and cleaning measures. More information can be found on our Keeping You Safe page, including details about our new face-covering requirement and boarding process, which will begin May 8.

Update March 31: Hawaiian today also announced a new flight schedule, effective April 4, designed to provide vital Neighbor Island connectivity in April, during the state of Hawai‘i’s 14-day self-quarantine requirement for interisland passengers, except for those considered by the government to be traveling for essential work or needs.

For detailed information on waivers and authorization codes, please click here.

Additional Links:

 
For U.S. travel agency assistance or related questions, please contact our U.S. Sales Office during normal business hours at 808-838-6740. For Australia and New Zealand travel agency information, please visit the Australia Travel Agent News and New Zealand Travel Agent News pages.
 

Suspending the issuance of ADMs through BSP and ARC

We would like to first thank all our agency partners for looking after our shared guests during this unprecedented time in our industry. We realize the current focus of all our partners is to deliver the highest level of service to our shared guests and look after your own ʻohana. Therefore, Hawaiian Airlines is immediately suspending the issuance of ADMs through BSP and ARC (with an exception for ADMs for chargebacks). Audits will still be completed and any ADMs identified will be sent out at a later time. If you have any questions, please contact your local sales representative.


Travel Accessories

To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:

Attach to aircraft seats;
Are inserted between seats; or
Otherwise block access to seat rows or aisles

When in use, these devices the have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.

Examples of prohibited inflight accessories / comfort devices include but are not limited to:

Inflatable Cubes (Foot Rests / Child Sleeping Devices)
Bed Boxes
Leg Hammocks
 

These items may be carried on board the aircraft as part of a passenger's carryon baggage allotment, however, may not be used at any time during the flight.


Main Cabin Basic

Main Cabin Basic is a new fare product choice for guests who elect to forgo certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.

Agency partner reference guide

For more information and FAQ, please click on the resource links below:

Main Cabin Basic Product Information:   HawaiianAirlines.com/MainCabinBasic
Main Cabin Basic FAQ:   HawaiianAirlines.com/MainCabinBasicFAQ
Important Changes to IATA Standards Supporting Involuntary Flight Changes

Please click here to see Hawaiian Airlines’ current booking and ticketing policy.


Consumer Affairs Office

Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs Office for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.

Medical Waiver Request

If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click here.

Travel Agent Reduced Rate Program

Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.

Checked Baggage Fees

Baggage policies have changed. Additional baggage charges may apply. Click here.

 

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