Travel Agent Program

Travel Agent Policies


Reduced Rate Policy


Booking and Ticketing Policy


Refund Policy and Procedures

Foreign Currency Refunds
Involuntary Refunds
Voluntary Refunds
Pre-paid Tickets


Debit Memos

For questions regarding debit memos, please fax your questions to the Hawaiian Airlines Debit Memo Group at (808) 835-3694.


Agent Debit Memo (ADM) Policy in ARC

Agent Debit Memo (ADM) Policy in all BSP


Order Validation Plate

To order a Hawaiian Airlines validation plate please have travel agency's manager submit the following to the Hawaiian Airlines Oahu Sales Office:

  • Copy of ARC/IATA appointment letter
  • Letter of request on agency letterhead
Web Support
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