Travel Agent Program

Travel Agent Policies


 

Reduced Rate Policy

 

Booking and Ticketing Policy

 

Refund Policy and Procedures

Foreign Currency Refunds
Involuntary Refunds
Voluntary Refunds
Pre-paid Tickets

 

Debit Memos

For questions regarding debit memos, please fax your questions to the Hawaiian Airlines Debit Memo Group at (808) 835-3694.

 

Agent Debit Memo (ADM) Policy in ARC

Agent Debit Memo (ADM) Policy in all BSP

 

Order Validation Plate

To order a Hawaiian Airlines validation plate please have travel agency's manager submit the following to the Hawaiian Airlines Oahu Sales Office:

  • Copy of ARC/IATA appointment letter
  • Letter of request on agency letterhead
Web Support
For technical help, please call 1-866-586-9419