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Rule 8: Guests with Disabilities and Portable Oxygen Concentrators
 
  1. GUESTS WITH DISABILITIES
    1. Acceptance of Carriage. We will make every effort to accommodate any qualified individual with a disability and we will not refuse to transport you solely based upon your disability, except for valid safety and other reasons, or as required by Government Laws.
    2. When Advance Notice Is Required. In certain situations, we require that you notify our reservations department not later than forty-eight (48) hours prior to your flight, and that you check in at our ticket counter not later than one hour prior to the minimum check in time for your flight. Following are some examples of situations that require this advance notice:
      1. When you are traveling in a stretcher or with an incubator.
      2. When you are bringing on board a respirator, ventilator, CPAP machine, or portable oxygen concentrator for use during your flight.
      3. When you are traveling as part of a group with ten (10) or more guests with disabilities.
      4. If hazardous materials packaging for your batteries or other assistive devices is required.
      5. Transporting your electric wheelchair on any aircraft operated by ‘Ohana by Hawaiian.
      6. If you have both a severe vision and hearing impairment.
      NOTE: Stretcher service is only available between Pago Pago International Airport and Daniel K. Inouye International Airport and must be arranged in advance with LBJ Tropical Medical Center and Hawaiian.
    3. Self-Assessment of Self Reliance. We will accept your self-assessment indicating that you are self-reliant, and we will not make any assumptions regarding the extent of assistance that you may need to travel. However, we may still determine that a safety assistant is essential for your safety and required for travel as provided in Section (A)(4) of this Rule 8.

      If we determine against your self-assessment that a safety assistant is required to accompany you for travel, we will not charge you for that safety assistant. However, the choice of a safety assistant will be in our sole discretion and may even be one of our employees or another guest on the flight, unless we ask you to choose a safety assistant. If we do not ask you to choose a safety assistant and you require a specific person as your safety assistant, you will be charged the applicable adult fare for your safety assistant.
    4. When A Safety Assistant Is Required. We will require you to be accompanied by a safety assistant in the following circumstances:
      1. You are Traveling in a Stretcher or Incubator.We will require that you are accompanied by a safety assistant when you are traveling in a stretcher or incubator to attend to your in-flight medical needs and assist you in the event of an evacuation.
      2. You have a Severe Mental Impairment. We will require that you are accompanied by a safety assistant because of a mental disability if you are unable to comprehend or respond appropriately to safety instructions, including the required safety briefing, from our in-flight personnel.
      3. You have a Severe Physical Impairment.We will require that you are accompanied by a safety assistant because of a mobility impairment so severe that you would be unable to assist in your own evacuation from the aircraft.
      4. You have Both a Severe Hearing and a Severe Vision Impairment.We will require that you are accompanied by a safety assistant because you have both a severe hearing impairment and a severe vision impairment if you are unable to establish some means of communication with our in-flight personnel that is sufficient to permit the transmission of the required safety briefing.
    5. Services We Provide for Guests With Disabilities. If you are a qualified individual with a disability then, upon your request, we will provide you with the following assistance:
      1. Assist you in moving from the terminal entrance (or a vehicle drop-off point adjacent to the entrance) through the airport to the gate for a departing flight, or from the gate to the terminal entrance (or a vehicle pick-up point adjacent to the entrance after an arriving flight).
      2. Assist you with enplaning, deplaning, making your flight connections, and transportation between gates.
      3. Assist you in moving to and from your seat, as part of the enplaning and/or deplaning processes.
      4. Assist in your preparation for eating, such as opening any packages and identifying the food being served.
      5. Assist you with the use of the on-board wheelchair to enable you to move to and from a lavatory.
      6. Assist you in moving to and from the lavatory if you are semi-ambulatory and if it does not involve carrying you.
      7. Assist you in loading and retrieving any of your carry-on baggage, mobility aids, and other assistive devices stowed onboard.
      8. Escort you and your animal to the animal relief area if you have a Service Animal.
        NOTE: CERTAIN EXTENSIVE INFLIGHT SERVICES WILL NOT BE PROVIDED. FOR EXAMPLE:
        1. We will not assist you in actual eating.
        2. We will not assist you with any elimination functions in the lavatory or at your seat.
        3. We will not provide any medical services to you.
  2. BREATHING DEVICES - PORTABLE OXYGEN CONCENTRATORS, POSITIVE AIRWAY PRESSURE DEVICES, RESPIRATORS, NEBULIZERS, AND VENTILATORS FOR USE ON AIRCRAFT.A portable oxygen concentrator (POC) is a device used to provide oxygen therapy to people that require greater oxygen concentrations than the levels of ambient air. A POC does not contain liquid oxygen.

    NOTE: THERE IS A COMPLETE PROHIBITION AGAINST THE TRANSPORT OF ANY PERSONAL OXYGEN SYSTEMS (E.G. BOTTLES, TANKS, ETC.) THAT CONTAIN LIQUID OXYGEN IN THE CABIN OR AS CHECKED BAGGAGE ON-BOARD ANY OF OUR AIRCRAFT.

    Positive airway pressure (PAP) devices are used to aid individuals with sleep apnea and include continuous positive airway pressure (CPAP) devices, automatic positive airway pressure (APAP) devices and variable positive airway pressure (VPAP/bilevel) devices.

    Respirators and ventilators assist an individual with breathing in order to maintain proper levels of oxygen in the blood.

    You may carry a POC, PAP, respirator, nebulizer, or ventilator on-board for use on flights operated on Hawaiian if you meet all of the following requirements. These devices for your personal use will not be counted against your carry-on baggage and personal item allowance.
    1. POC Must be FAA Approved.
      • AirSep Focus
      • AirSep Freestyle
      • AirSep Freestyle 5
      • AirSep Lifestyle
      • Delphi RS-00400
      • DeVilbiss HealthcareiGo
      • Inogen One
      • Inogen One G2
      • Inogen One G3
      • Inova Labs LifeChoice
      • Inova Labs LifeChoice ActivOx
      • International Biophysics LifeChoice
      • Invacare Solo 2
      • Invacare XPO2
      • Oxlife Independence Oxygen Concentrator
      • Oxus RS-00400
      • Precision Medial EasyPulse
      • Respironics EverGo
      • Respironics SimplyGo
      • SeQual Eclipse
      • SeQual eQuinox OxygenSystem (Model 4000)
      • SeQual Oxywell OxygenSystem (Model 4000)
      • SeQual SAROS
      • VBox Trooper Oxygen Concentrator
      NOTE – Generally, no separate FAA certification is required for any PAP, respirator or ventilator. However, no PAP, respirator or ventilator may be used during taxi, takeoff or landing, unless (i) the FAA has approved the device for such use and (ii) you provide us with proof of that approval or certification.
    2. Lithium Ion Battery Not to Exceed 160 WH. Your POC, PAP, respirator or ventilator may not contain a lithium-ion battery that exceeds 160-watt hours (160 WH).
      NOTE: Each user of one of the above devices may carry-on in carry-on baggage, only, up to two spare lithium batteries for the POC. Each spare battery must be no more than 160-watt hours (WH) and have the terminals individually protected.
    3. Notice and Check In Required. You must (i) notify us of your plans to use a POC, PAP, respirator or ventilator at least 48 hours prior to the scheduled departure time of the first flight in your itinerary, and (ii) check in for that flight no later than one (1) hour prior to the minimum check in time for your flight. NOTE: In some cases, you may be required to submit to a fit-to-fly evaluation at the airport and be cleared by MedAire before you will be allowed to travel.
    4. Guest Requirements for POC, PAP, Respirator, Nebulizer or Ventilator Use on Aircraft. You agree, understand, and represent that:
      1. The POC, PAP, respirator, nebulizer, or ventilator is your responsibility.
      2. We are not responsible for the physical condition or care of your device.
      3. We are not responsible for providing batteries, on board power, or any medical related equipment.
      4. You are prohibited from using outlets onboard the aircraft to power and/or charge any respiratory assistive device.
      5. You are capable of completing the flight safely without extraordinary medical assistance.
      6. Your POC, ventilator or respirator, must have enough battery life to power the POC, ventilator or respirator for 150% of the scheduled time duration of the flight to cover any unexpected delays, gate holds, diversions, or cancellations.
        NOTE: This requirement is not applicable to PAPs.
      7. You are responsible to ensure that your device is in good working condition.
      8. If you are not using the device on-board the aircraft, (i) you comply with all rules relating to carry-on baggage as set forth in Rule 17: Carry-On Baggage, and (ii) you remove and package the batteries separately from the device unless it has at least two (2) effective protective features to prevent its accident operation.
    5. Inflight Restrictions on POC, PAP, Respirator, Nebulizer or Ventilator Use on Aircraft. If you will be using a POC, PAP, respirator or ventilator on-board our aircraft, you are subject to the following rules:
      1. You are prohibited from sitting in the bulkhead row, in any exit row, or in any seat that would block another guest from access to the aisle.
      2. During taxi, takeoff, and landing, the device must be properly stowed under the seat in front of you or in the overhead bin.
      3. If you require the use of a POC, PAP, respirator or ventilator during taxi, takeoff, or landing, we may further restrict where you may sit for safety purposes.
      4. Your device may not obstruct any guest’s egress to the aisle and exits of the aircraft.
      5. You may use your device while moving about the cabin as long as the “Fasten Seat Belt” sign is not illuminated.
      6. Your use of your device must not cause interference with the electrical, navigation, or communication equipment on our aircraft.
      7. You are prohibited from the use of any POC satellite conserver.