- Full Text
- Rule 1: Definitions
- Rule 2: Standard Format of Electronic Rules
- Rule 4: Restricted Items
- Rule 5: Application of Tariff
- Rule 8: Guests with Disabilities and Portable Oxygen Concentrators
- Rule 10: Special Airport Lounge Facilities
- Rule 25: Refusal to Transport - Limitations of Carrier
- Rule 35: Passenger Expenses En Route
- Rule 40: Taxes
- Rule 45: Administrative Formalities - Passports, Visas, and Tourist Cards
- Rule 55: Liability of Carriers
- Rule 56: Service Animals
- Rule 60: Reservations
- Rule 65: Tickets
- Rule 76: Returned Check Charge
- Rule 80: Revised Routings, Failure to Carry, and Missed Connections
- Rule 85: Schedules, Delays, and Cancellation of Flights
- Rule 87: Denied Boarding Compensation
- Rule 90: Refunds
- Rule 95: Amenities/Services for Delayed Passengers
- Rule 97: Acceptance of Baggage
- Rule 100: Conditions and Charges for Acceptance of Special Items
- Rule 105: No Acceptance of Pets For International Travel
- Rule 110: Checked and Carry-On Baggage
- Rule 115: Baggage Allowance
- Rule 123: Excess Baggage Charges
- Rule 125: Excess Value Charges for Baggage
- Rule 130: Fares
- Rule 135: Stopovers
- Rule 140: Routings
- Rule 200: Acceptance of Children
- Rule 500: Passengers On Stretchers
This Rule 56 only applies to Service Animals. A Service Animal means a dog individually trained to do work or perform tasks for the benefit of a guest who is a qualified individual with a disability. For the transport of pets, please see Rule 105: No Acceptance of Pets for International Travel Except as Cargo of this International Contract of Carriage. For cargo arrangements, please visit our cargo page at: www.hawaiianaircargo.com, or call us at 1-877-HA-CARGO (422-2746).
We accept trained service animals, as provided for under the Air Carrier Access Act (ACAA) and the relevant United States Department of Transportation (DOT) regulations, for travel without charge when they are accompanying a qualified individual with a disability upon the terms and conditions in this Rule 56.
- GENERAL CONDITIONS OF TRAVEL FOR SERVICE ANIMALS. We know that Service Animals provide valuable services to our guests. If you are a qualified individual with a disability, we welcome your Service Animals for travel free of charge with you in the cabin of the aircraft. However, for the safety and security of everyone, and to meet our operational needs, this rule sets out the conditions, restrictions, and requirements of bringing your Service Animals on board our aircraft. We strongly recommend that you read and understand the provisions in this rule before traveling with any Service Animals so that you and your animal(s) are best prepared for your journey. Although we do not charge to transport your Service Animals as set forth below, we reserve the right to charge you for any repairs and/or cleaning costs to our aircraft beyond normal wear and tear associated with the transport of your animal.
- Number of Service Animals. In no event will we accept more than two (2) Service Animals per person that meet the requirements of this Rule 56. Additional Service Animals will be treated as pets in accordance with Rule 105: No Acceptance of Pets for International Travel Except as Cargo.
- Credible Verbal Assurances. As part of our vetting process, we may ask you if the animal is required to accompany you because of a disability and what work or task the animal has been trained to perform.
- Required Form. For all Service Animals, we require you to complete and submit to us the Department’s ‘‘U.S. Department of Transportation Service Animal Air Transportation Form’’ (“DOT Service Animal Form”). This form is can be found on our website at https://www.hawaiianairlines.com/ServiceAnimalForm. For reservations made more than 48 hours in advance of travel, you must provide notice of your intent to travel with a Service Animal by submitting a hardcopy or electronic version of the DOT Service Animal Form to us not later than 48 hours prior to your first originally scheduled departure time. For reservations made 48 hours or less in advance of travel, you must complete the DOT Service Animal Form and submit a hardcopy of the form to our agent at your departure gate on the date of travel.
- No Disruptive Behavior. All Service Animals must remain harnessed, leashed or otherwise tethered at all times. For the safety of everyone on board the aircraft, we reserve the right to deny transport of any Service Animal in the cabin of the aircraft in our sole discretion for disruptive behavior. Disruptive behavior shall include, among other things, running freely around an aircraft, boarding area, or airport, growling repeatedly at other people, biting, nipping at, or jumping on people (other than on the owner guest as trained for a health alert), or urinating or defecating in undesignated relief areas such as at the gate or in the cabin of the aircraft. An animal that engages in these types of disruptive behaviors has not been adequately trained to behave in public settings. An animal that engages in disruptive behavior will not be considered a Service Animal, regardless of other factors. As such, the animal would need to be transported as a pet in accordance with Rule 105: No Acceptance of Pets for International Travel Except as Cargo.
- Additional Documentation on Long Flights. On any flight of eight (8) hours or more, you will be required to remit a completed version of the DOT’s ‘‘U.S. Department of Transportation Service Animal Relief Attestation’’ (“DOT Animal Relief Form”) as a condition of transportation. A copy of that form can be found on our website at https://www.hawaiianairlines.com/ServiceAnimalReliefAttestation. For reservations made more than 48 hours in advance of travel, you must provide a hardcopy or electronic version of the DOT Animal Relief Form to us not later than 48 hours prior to your first originally scheduled departure time. For reservations made 48 hours or less in advance of travel, you must complete the DOT Animal Relief Form and submit a hardcopy of the form to our agent at your departure gate on the date of travel.
- Restricted Seating. A qualified individual with a disability accompanied by one or more Service Animals will not be allowed to sit in (i) any exit row, (ii) any seat where an animal would obstruct an aisle, or (iii) any seat that must remain unobstructed to facilitate an emergency evacuation. No Service Animal may occupy an empty seat. All Service Animals are limited to your floor space and any floor space of an adjacent empty seat only, or your lap, provided that the animal is no larger than a lap child, as determined in our sole discretion.
- Large, Heavy Animals. If any Service Animal in our sole discretion is too large to fit safely in the floor space in front of you, we will try to accommodate you and your animal by relocating you to empty adjacent seats in the same class of service, provided that (i) space is available that does not otherwise obstruct emergency evacuation routes, and (ii) your relocation will not cause a delay in the flight. If there are no adequate alternatives available for you to travel with your Service Animals in the same class of service as the seat you purchased, we will try to accommodate you and your animal in the same class of service on a later flight with more room, or offer to transport your animal(s) as checked baggage in the cargo hold of our aircraft.
- Assumption of Responsibility. You assume full responsibility for the safety, well-being, and conduct of your Service Animals, including, but not limited to, the interaction of the animal with other guests who may encounter the animal while on board the aircraft. You agree to indemnify us for any losses associated with your Service Animals other than for any repair and cleaning costs solely related to normal wear and tear.
- Permits and Governmental Compliance. You are responsible for compliance with all Government Laws, requirements and restrictions relating to your Service Animals, which includes, for example, obtaining entry permits and health certificates required at the origin of travel, any intermediate destination(s) and the final destination to which the animal is being transported, and producing such documentation upon demand. You also agree to indemnify us for any costs and expenses we may incur because of your failure to comply with this paragraph.
NOTE: SOME FOREIGN JURISDICTIONS MAY NOT RECOGNIZE SERVICE ANIMALS OR MAY DEFINE THEM DIFFERENTLY THAN AS PROVIDE FOR IN THIS INTERNATIONAL CONTRACT OF CARRIAGE, AND YOUR ANIMAL MAY BE PROHIBITED OR RESTRICTED FROM ENTRY INTO A PARTICULAR COUNTRY. YOU ARE SOLELY RESPONSIBLE FOR UNDERSTANDING AND COMPLYING WITH ANY FOREIGN DESTINATION’S ENTRY REQUIREMENTS FOR YOUR SERVICE ANIMAL.
NOTE: The State of Hawaii has strict laws regarding the import of animals. Some animals that may be allowed in other states may be restricted or prohibited in Hawaii. YOU ARE SOLELY RESPONSIBLE FOR UNDERSTANDING AND COMPLYING WITH STATE OF HAWAII REQUIREMENTS. You should contact the State of Hawaii Animal Industry Division – Animal Quarantine Branch at http://hdoa.hawaii.gov/ai/aqs/animal-quarantine-information-page/ as soon as possible to make sure that your Service Animals meets their requirements for entry into the state. Because of all the necessary procedures, the process must generally begin months in advance of travel to Hawaii.
Dogs may be quarantined for up to 120 days upon arrival in the State of Hawaii unless they meet all the State’s 5-Day-Or-Less program requirements, which include certain vaccinations, a blood test, and waiting periods. A health certificate stating that your Service Animal is fit for travel must be signed and dated by a licensed veterinarian within 14-days of your arrival in Hawaii and shown to one of our agents. A Neighbor Island Inspection Permit issued by the State of Hawaii Industry Division is also required if your Service Animal is traveling from North America direct to OGG, LIH, or KOA. If you do not have the required documents, your Service Animal will not be allowed to travel.
NOTE: We do not accept any Service Animals that are in training for transport under this rule.
- SPECIALTY PURPOSE TRAINED DOGS. We will accept dogs trained in explosives detection, drug and other searches, search and rescue, and other specific functions for travel without charge, provided that the following conditions are met:
- Official Duty. The dog and its handler are on official duty for the Military or a government agency, and the handler’s credentials are current and verified as authentic.
- Accompanied by Handler. The dog is accompanied by its handler for the duration of the travel.
- Harnessed or Leashed. The dog is properly harnessed or leashed.
- Proper Placement. The dog can be accommodated in a non-exit row at the feet of the guest. The dog may not physically occupy a seat in the aircraft.