- Full Text
- Rule 1: Definitions
- Rule 2: Standard Format of Electronic Rules – For Tariff Filing
- Rule 4: Restricted Items
- Rule 5: Application of Tariff
- Rule 8: Guests with Disabilities and Portable Oxygen Concentrators
- Rule 10: Special Airport Lounge Facilities
- Rule 25: Refusal to Transport - Limitations of Carrier
- Rule 35: Passenger Expenses En Route
- Rule 40: Taxes
- Rule 45: Administrative Formalities - Passports, Visas, and Tourist Cards
- Rule 55: Liability of Carriers
- Rule 56: Service Animals
- Rule 60: Reservations
- Rule 65: Tickets
- Rule 76: Returned Check Charge
- Rule 80: Revised Routings, Failure to Carry, and Missed Connections
- Rule 85: Schedules, Delays, and Cancellation of Flights
- Rule 87: Denied Boarding Compensation
- Rule 90: Refunds
- Rule 95: Amenities/Services for Delayed Passengers
- Rule 97: Acceptance of Baggage
- Rule 100: Conditions and Charges for Acceptance of Special Items
- Rule 105: No Acceptance of Pets For International Travel
- Rule 110: Checked and Carry-On Baggage
- Rule 115: Baggage Allowance
- Rule 123: Excess Baggage Charges
- Rule 125: Excess Value Charges for Baggage
- Rule 130: Fares
- Rule 135: Stopovers
- Rule 140: Routings
- Rule 200: Acceptance of Children
- Rule 500: Passengers On Stretchers
Aside from Service Animals as set forth in Rule 56, we do NOT accept any dogs, cats, birds or other pets for travel within the cabin of the aircraft or as checked baggage on international flights. For international animal transport needs that do not qualify for the exception to Rule 105 shown below, HA Cargo may be able to provide options to select locations. Please visit www.hawaiianaircargo.com or call us at 1-877-HA-CARGO (422-2746).
EXCEPTION: Effective April 1, 2022, active-duty U.S. Military personnel and dependents traveling on official orders are permitted to transport their cats and dogs as checked baggage on direct HA flights between Honolulu (HNL) and select Japan cities. Applicable Japan cities include: Haneda (HND), Narita (NRT), Fukuoka (FUK) and Kansai (KIX).
GENERAL CONDITIONS OF TRANSPORT FOR DOGS AND CATS OF U.S. ACTIVE DUTY MILITARY PERSONNEL AS CHECKED BAGGAGE BETWEEN HONOLULU AND SELECT JAPAN DESTINATIONS. We will not accept any other animal for transportation on any other routes, and pets may not be carried in the cabin. For us to accept your dog or cat (also referred to as “pet” or “pets”), you must be a ticketed and travel on the same flight as your pet(s) and satisfy all the required terms and conditions of this Rule 105. The purpose of this Rule 105 is to ensure the safety and security of our guests and crew, and the well-being of your pets. We strongly recommend that you read and understand all the provisions of this Rule 105 before attempting to travel with any pets. You must satisfy all the general conditions of this Section (A) below to travel with your pet(s).
- You Must Be Active-Duty U.S. Military Personnel or a Dependent Traveling on Official Orders. Current military ID and official travel orders must be presented at check-in. Animals will not be accepted unless both items are provided.
- You Must Be Traveling on an Applicable Route. Acceptance of dogs and cats as baggage only apply to non-stop HA flights between Honolulu (HNL) and the following Japan cities:
a. Haneda (HND)
b. Narita (NRT)
c. Fukuoka (FUK)
d. Kansai (KIX)
- You Must Provide Advanced Notice. We can only accept up to three (3) kennels per flight. You must notify us in advance if you plan to travel with your pet(s) so that we can confirm that space on the aircraft is available for your pet(s). We recommend providing at least 48 hour notice by calling Reservations.
- No Dogs or Cats Less Than 8 Weeks Old. We will not accept any dog or cat less than eight (8) weeks old, and we reserve the right to require documentation from your veterinarian that your pet(s) meets the stated requirements.
- No Transfers or Connections. Dogs and cats traveling between Honolulu and Japan will be checked in point-to-point only and will not be transferred to or from any other flight, including those operated by HA. If you intend to travel on other flights with your animal, the animal must be picked up and checked in separately.
You Have an Approved Kennel. In addition to meeting any other kennel requirements set forth in this Rule 105, your kennel must also meet the requirements of (i) the United States Department of Agriculture Animal Welfare Act (AWA) which can be found at www.nal.usda.gov/awic/animal-welfare-act and (ii) the United States Department of Agriculture (USDA) Animal and Plant Inspection Service which can be found at www.aphis.usda.gov/aphis/pet-travel. We reserve the right in our sole discretion to determine whether the kennel is acceptable for travel.
a. be non-folding and non-collapsible;
b. be hard-sided (e.g., wood, metal, or a material of comparable strength), leak-proof, designed to prevent escape, and have adequate handholds to enable lifting the kennel without coming into contact with the animal;
c. be in a proper working condition that will safely secure the animal in a manner that ensures that the animal will remain in the carrier while in our possession and for the duration of the flight (i.e., animal will not be able to escape);
d. be large enough to allow the animal to sit, stand upright, turn, and lie down in a natural position;
e. not exceed 36″L x 25″W x 27″H;
f. have two dishes (one for food and one for water) attached to the inside of the kennel which are accessible from the outside of the kennel, so they can be filled from outside the kennel without opening the kennel door.
g. kennel contains no more than one (1) mature dog or cat, or two (2) puppies or kittens of the same litter or breed not more than six (6) months old;
h. the combined total weight of the animal(s) and kennel cannot exceed 70 pounds (31.5 kg), and the weight of the animal within the kennel does not exceed the manufacturer’s maximum weight recommendation for the kennel.
- You Obtained an Animal Heath Certificate. You must provide us with a copy of an animal health certificate for each pet traveling. The animal health certificate must be from a licensed veterinarian and indicate that the designated animal is healthy enough for the intended travel.
a. Honolulu to Japan - Health certificate must be dated within 10 days of arrival into Japan.
b. Japan to Honolulu - Health Certificate must be dated within 14 days of arrival into Honolulu.
- You Comply With Any Applicable Special Requirements. There are special rules and documentation requirements for travel to and/or from the United States and Japan. You are responsible for ensuring that your pet meets all applicable requirements. Japan’s dog and cat import requirements may be found at https://www.maff.go.jp/aqs/english/animal/dog/import-free.html. Export requirements may be found at https://www.maff.go.jp/aqs/english/animal/dog/export.html.
- You Satisfy the State of Hawaii Restrictions for Any Animals Arriving in Hawaii. The State of Hawaii has strict laws regarding the import of animals. Some animals that may be allowed in other states may be restricted or prohibited in Hawaii. PLEASE NOTE THAT YOU ARE SOLELY RESPONSIBLE FOR UNDERSTANDING AND COMPLYING WITH STATE OF HAWAII REQUIREMENTS. If you are considering bringing your pet to Hawaii, you should contact the State of Hawaii Animal Industry Division – Animal Quarantine Branch at hdoa.hawaii.gov/ai/aqs/animal-quarantine-information-page as soon as possible to make sure that your animal meets their requirements for entry into the state. Because of all the necessary procedures, the process must generally begin months in advance of travel to Hawaii.
a. Dogs and cats may be quarantined for up to 120 days upon arrival in the State of Hawaii unless they meet all the State’s 5-Day-Or-Less program requirements, which include certain pet vaccinations, a blood test, and waiting periods.
b. For flights arriving in Honolulu, Hawaii: we will transport your pet from the aircraft baggage compartment directly to the Airport Animal Quarantine Holding Facility where you will pick-up your pet after it has been inspected. You are responsible for understanding their hours of operation, any fees, inspection and release procedures, and any other rules applicable to animals entering the State of Hawaii.
- You Sign a Liability Release.
a. We require that you sign our general liability release form prior to accepting your pet for transport in the baggage compartment of our aircraft. Forms may only be completed with the accepting airport agent in Honolulu or Japan and cannot be submitted in advance.
b. Snub Nose/Short Nose Pets. For any snub nose/short nose dog or cat, you: (1) acknowledge our warning regarding the risk to the snub nosed/short nosed animal(s); (2) release us from all liability resulting from the transportation of your snub nosed/short nosed animal(s); and (3) agree not to file any claim with us relating to the transportation of your snub nosed/short nosed animal(s). Snub nose/short nose pets have been shown to suffer severe respiratory difficulties either in transit, or because of Hawaii’s tropical climate. Thus, we discourage the transport of these animals.
- You Pay the Required Fee: You must pay the applicable kennel fee to transport your pets in the baggage compartment.
a. The fee per kennel between Honolulu and Japan is $340 USD.
b. Pet fees for any other legs of travel are not included and will be assessed separately.
- The Environmental Conditions Are Adequate. We will not accept animals for travel in the baggage compartment of our aircraft if we determine, in our sole discretion, that current environmental conditions may pose a hazard to the safety or comfort of the animal. In making our determination, we may consider, for example, the following maximum and minimum temperature conditions:
a. Maximum Temperature – Whether the local temperature at the origin, destination, or connecting airport is, or is expected to be, above 85F/29C, determined at the time you present your animal for travel.
b. Minimum Temperature - Whether the local temperature at the origin, destination, or connecting airport is, or is expected to be, below 45F/7C, determined at the time you present your animal for travel. If the temperature at any location is, or is expected to be, below 45F/7C, we may take into consideration an acclimation certificate issued and signed by a licensed veterinarian and dated within ten (10) days of travel stating the minimum temperature at which the animal may travel safely. Animals will never be accepted to/from any destination if the temperature is, or is expected to be, less than 20F/-7C at any point during transport.
c. Holding Duration – In order to provide the best level of comfort and care for your pet, animals cannot be accepted for check-in more than four (4) hours prior to the scheduled departure of your flight. However, to ensure adequate processing time, we recommend presenting your animal for check-in at least two (2) hours prior to departure.
IF WE ARE UNABLE TO ACCEPT AN ANIMAL DUE TO ENVIRONMENTAL CONDITIONS, YOU MAY REBOOK TO THE NEXT AVAILABLE FLIGHT THAT HAS SPACE AVAILABLE FOR YOU AND YOUR ANIMAL, SUBJECT TO SATISFACTORY ENVIRONMENTAL CONDITIONS. ANY APPLICABLE FARE DIFFERENCES OR DATE CHANGE PENALTIES WILL BE WAIVED, PROVIDED THAT ANY TRAVEL IS REBOOKED TO THE SAME CLASS OF SERVICE AS ORIGINALLY TICKETED.