We may refuse to transport you and have the right to remove you from any aircraft at any point in our sole discretion for any of the following reasons:

1. BREACH OF OUR CONTRACT OF CARRIAGE. We may refuse to transport you and have the right to remove you from any aircraft for any failure to comply with the rules of our Contract of Carriage.
2. TO COMPLY WTH GOVERNMENT REQUEST OR REGULATIONS. We may refuse to transport you and have the right to remove you from any aircraft whenever necessary or advisable to comply with any Government Law, or government request for emergency transportation relating to the United States Department of Defense or other government entity.
3. FOR FORCE MAJEURE EVENTS AND OTHER UNFORESEEABLE CONDITIONS. We may refuse to transport you and have the right to remove you from any aircraft whenever necessary or advisable due to weather or other conditions beyond our control. These may include, for example, acts of God, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.
4. REFUSAL TO ALLOW A SEARCH OF YOURSELF OR YOUR PROPERTY. We may refuse to transport you and have the right to remove you from any aircraft if you refuse to allow any electronic screening or surveillance or other physical or non-physical search of you or your property.
5. LACK OF, OR REFUSAL TO PROVIDE, PROOF OF IDENTITY. We may refuse to transport you and have the right to remove you from any aircraft if you refuse our request to provide, or are unable to provide, personal identification that is satisfactory to us. We may also refuse to transport you if your proof of identification does not match the name on the Ticket. We have the right to require identification of persons purchasing Tickets and/or presenting Tickets to board an aircraft.
6. FOR THE SAFETY AND COMFORT OF GUESTS AND CREW. We may refuse to transport you and have the right to remove you from any aircraft if:
   1. Your conduct is disorderly, disruptive, intimidating, abusive, obscene or violent. NOTE: Voice and video calls are prohibited after the aircraft door closes, during taxiing, takeoff, in flight, and landing. Headphones are required if you are listening to a personal device while on board the aircraft.
   2. You are unable or unwilling to sit in your seat with the seatbelt fastened.
   3. You appear to be intoxicated or under the influence of drugs.
   4. You have any outstanding warrants for your arrest or you have a criminal history of violence, abuse, or abusive behaviors.
   5. You:
      1. are incapable of completing a flight safely, without requiring extraordinary medical assistance during the flight;
      2. appear to have symptoms of or have a communicable disease or condition that could pose a direct threat to the health or safety of others on the aircraft; or
      3. refuse a screening for such communicable disease or condition.

      NOTE: If you have, or appear to have symptoms of, a communicable disease or condition that could pose a direct threat to the health or safety of others on the aircraft, we will require a medical certificate signed by your physician and dated within ten (10) days of your scheduled departure date stating that the disease or infection would not, under present conditions, be communicable to other persons during your flight.

   6. You fail to follow the instruction of our flight crew with respect to the manner or timing of use of any carry-on baggage in the cabin of the aircraft. Some common prohibitions include:
      1. cell phone use, voice calls, video calls, or listening to a personal device without headphones during the flight;
      2. computer, laptop, or tablet use during takeoff, turbulence, and landing;
      3. personal air purifiers and powered air filtration systems used or charged onboard;
      4. portable humidifiers used or charged onboard;
      5. electronic smoking devices used or charged onboard;
      6. respiratory assistive devices plugged into onboard power sources; and
      7. any travel accessories which attach to the aircraft, including aircraft seats, side walls, windows, are inserted between the seats, or otherwise block access to seat rows or aisles. For example, this includes inflatable cubes, “bed boxes,” “leg hammocks,” and restrictive seat recline devices.
   7. You have a mental condition causing you to be deranged, or you are an involuntarily committed patient of a mental health institution (each a “Mental Patient”). However, we will accept a Mental Patient under the following conditions:
      1. We receive written assurance from an acceptable medical authority that the Mental Patient can be transported safely with an escort.
      2. There will only be one Mental Patient on a flight.
      3. The flight is operated by Hawaiian or ‘Ohana by Hawaiian.
      4. The escort provides credible verbal assurances that:
         1. The Mental Patient will be accompanied at all times;
         2. The escort has physical control over the Mental Patient;
         3. The Mental Patient does not possess or have access to any items that could be used as deadly or dangerous weapons; and
         4. The escort has adequate restraining devices if needed.
      5. The escort agrees to comply with the following procedures and restrictions in the transport of the Mental Patient:
         1. The Mental Patient will be boarded first, deplaned last, and will be seated in the rear-most available seats. The escort must be seated between the Mental Patient and the aisle.
         2. The escort must be able to control the Mental Patient at all times and the escort must ensure that the Mental Patient is not carrying any matches.
         3. We will not provide any food, beverage, or utensils to the Mental Patient without the express authorization of the escort. We will not provide or serve, nor shall the escort or Mental Patient drink, any alcoholic beverages while on board the aircraft.
   8. You have a foul or offensive body odor not attributable to a disability or illness.
   9. You wear, or possess on or about you, any concealed or unconcealed deadly or dangerous weapons, provided, however, that we will carry law enforcement personnel who meet the qualification and conditions who meet the qualifications and conditions established in 49 C.F.R. §1544.219.
   10. You are manacled or in the custody of law enforcement personnel.
   11. You are an Mental Patient and have resisted your escort in the past or are believed to be capable of resisting your escort.
   12. You have misrepresented a medical or other condition currently or in the past, which would make you or have made you unacceptable for travel.
   13. You are pregnant or have very recently given birth and do not meet the following requirements:
       1. For travel wholly within the State of Hawaii. If within seven (7) days of your projected due date or within seven (7) days following your delivery date, you shall have provided a medical certificate to us from your obstetrician dated not more than three (3) days prior to your travel date stating that you are fit for travel.
       2. For travel between the State of Hawaii and the Continental USA. If in your ninth month of pregnancy (i) you shall have been examined by your obstetrician within 48 hours of your departure date and (ii) you shall have provided us with a written certification from your obstetrician stating that you are medically fit to travel. If within seven (7) days following your delivery date, you shall have provided a medical certificate to us from your obstetrician dated not more than three (3) days prior to your travel date stating that you are fit for travel.

       NOTE: IN ALL CASES, WE RESERVE THE RIGHT TO CONSULT WITH MEDAIRE AND DENY YOU TRAVEL UNLESS THEY PROVIDE A ‘FITNESS TO TRAVEL’ OPINION.

   14. You do not meet Hawaiian’s standards for dress and attire as follows:
       1. Clothing must cover the upper part of the torso. Tank tops, tube tops, and halter tops are allowed.
       2. Clothing must cover the lower part of the torso. Shorts are allowed. However, speedos and bikini bottoms are not allowed.
       3. Footwear is required for safety reasons unless you are unable to do so because of a disability or physical condition that prevents you from wearing footwear.
       4. In all cases, clothing must not be lewd, obscene, or patently offensive to others.
7. LIABILITY. We are not liable for refusing to transport you or for removing you from any aircraft for any of the reasons provided in this Rule 13. However, we will refund you in accordance with Rule 24: Refunds in such cases upon your request.

NOTE: IF YOU ARE REFUSED TRAVEL OR REMOVED FROM ANY OF OUR AIRCRAFT FOR ANY REASON SET FORTH IN SECTION (A), (D), (E) OR (F) OF THIS RULE 13, WE MAY BAN YOU FROM ANY FUTURE TRAVEL ON HAWAIIAN IN OUR SOLE DISCRETION.