- Full Text
- Rule 1: Definitions
- Rule 2: General Provisions
- Rule 3: Reservations and Ticketing
- Rule 4: Cancellation of Reservations
- Rule 5: Tickets and Flight Coupons
- Rule 6: Fares
- Rule 7: Check Acceptance
- Rule 8: Guests with Disabilities; Portable Oxygen Concentrators and Oxygen Service
- Rule 9: Wheelchairs and Other Assistive Devices
- Rule 10: Service Animals and Support Animals
- Rule 11: Screening of Guests and Baggage
- Rule 12: Acceptance of Children and Infants
- Rule 13: Refusal to Transport
- Rule 14: No-Smoking Policy
- Rule 15: Codeshare Flights
- Rule 16: Interline Transportation
- Rule 17: Carry-On Baggage
- Rule 18: Checked Baggage
- Rule 19: Acceptance of Dogs, Cats, and Birds for Travel
- Rule 20: Liability and Claims
- Rule 21: Flight Delays, Changes, Cancellations, and Aircraft Changes
- Rule 22: Denied Boarding and Compensation Due to Oversales
- Rule 23: Rerouting
- Rule 24: Refunds
- Rule 25: Customer Relations
We have entered into codeshare arrangements with certain other air carriers (our “Codeshare Partners”) that allow us to offer you air transportation services on flights operated by these Codeshare Partners. You can identify a flight operated by one of our Codeshare Partners by its flight number. A flight operated by a Codeshare Partner will have a flight number that includes our two-letter airline designator code, “HA” followed by a 4 -digit flight number (a “Codeshare Flight”). We also identify each Codeshare Flight on our website during the booking process.
If you purchase a Ticket on a Codeshare Flight, you are subject to our Contract of Carriage with respect to ticketing and most general matters, regardless of the airline that operates the flight.
Each Codeshare Partner promulgates rules that apply to the operation of its own flights, and some of those rules may differ from our rules. For example, a Codeshare Partner may have rules governing check in requirements, carriage of animals, baggage, baggage liability, carriage of musical instruments, smoking, unaccompanied minors and/or denied boarding compensation that differ from our rules for flights that we operate. Those terms and conditions, which are found in the Codeshare Partner’s contract of carriage for that partners Codeshare Flights, are incorporated into our Contract of Carriage by reference. Thus, a Codeshare Partner’s contract of carriage applies to flight services and operations on Codeshare Flight, and its rules supersede our rules that would otherwise be applicable. If you are traveling on a Codeshare Flights, you should review the applicable conditions of carriage for that Codeshare Partner to ensure your familiarity and compliance with all its rules and terms.
We also enter codeshare relationships where other airlines place their codes on some flights that we operate. If you have purchased a Ticket on a flight operated by us but your Ticket includes another airline’s designator code in the flight number, your condition of carriage is with that airline, not us.